eBay.in Complaints & Reviews

I order one phone from EBay website as offer comes. as i see images in website i ordered for the same. But after few day i received the phone as too much scratchy. Seller says its refurbhised but scratches was not marked in images or not in descriptions that this phone having scratches. Once i raise a claim in Ebay they see the case and take times of 20 days. but once 20 days completed they close the case with out informed to registered Email ID . its on sunday when ebay close the claim and drop e email that your case is close.and remarks also your phone number as registered phone number was not answering.I have not received the any call from there side. Seller also refusing to refund the money to me. Company Ebay & seller selling the second hand items on website on the name of "REFURBISHED" and selling the scratchy item to user when user complain they not refund money or not solve the case. Please note down your complaint ID: 207946.2.2016 for further assistance. As per i see product on website your company provide wrong images in product and provide the too scratchy product which i cant able to handle as i am already send images in Claim ID 1522139.

I have purchesed a product of rs 2898, when i recived it part of orderer is missing, when i contact ebay they provide me a coupan code rs 600, but i finaly get part the whole product not working properly.i get again contact ebay they told me contact to sellar but sellar not replying me properly. claim id:1432235 reffrence no ebay:1-[protected](srn) please help me bhupendra chouhan [protected]

My guarantee claim ID 1491891 had been approved on December 14, 2015. But the refund is not reflected in my bank account yet. I did not also receive a coupon covering the shipment charges occurred to me for the return shipment. I emailed ebay to which there was no reply. Then I registered a complaint in ComplainBoard.in to which the ebay team responded that they are working on my issue and would be resolved at the earliest. Since, I have not been contacted from ebay. It is a month since the approval of my guarantee claim. I want to know what happened to my money. If ebay had no intention of repaying me, why approve my refund in the first place? Now my situation is, I payed for an item but I do not have the item with me. I shipped the item back as per eBay's instructions. I was promised a refund which I did not receive. I am a valued customer. I have a few items in my cart even now. EBay sends me messages constantly reminding me of the items left in cart. But not a single email to tell me what the exact issue with my claim is. This is total injustice. I want my money back.

Sir please Help me... i have bought a laptop from Ebay. they gave me a secondhand Used, Broken product, its's already registered by another user. i claimed on it, but they are not giving satisfactory response. in spite of continuous talk to costumer care they are not responding and try to neglect me. i have sent all the proof to them . i m complaining on this issue for the last two months .Sir really fad up. they are doing fraud sir giving secondhand, used product to customer . PLEASE HELP ME...i request them to refund !!! name : vinay singh MOb. no. :- [protected], [protected] Laptop Asus X555LJ-XX041H Core I5 5200U 8GB Amount : 48490 incident date : 10 nov 2015

To All I would like to inform you that i have purchased Nokia BL-4D Battery Item No[protected], from Ebay, I received on 21/12/2015, Bettary was not working that's why I Compel-end in eaby they are told me that they are giving me D.D to my Address, Claim ID: 1555876, After that now it's more than 20 days I haven't receive D.D. and I called Ebay Customer care person Name- Ashwariya, they doesn't have any information, Rahul [protected]

I bought a product (LAKME EYECONIC + LOREAL + MAYBELLINE COLOSSAL BEST KAJAL COMBO) at 28/12/15... which final cost is 180rs ...they product delivered me at 01/01/2016 12:05 ... after delivery when i open they product and trying to use on my eye . They are no produce any type of black kajal, its useless product. I tried all there product . All are same useless. after this i submit a complaint in ebay.in then after 2 days customber care called me and he said me your product is not cover throught ebay gurranty because it is cosmetic product ... all detail are in picture which is uploaded by me ... thanx in advance ... email [protected]@gmail.com mob no-[protected]

I placed an order on ebay.in on 1-dec-2015 which was supposed to be delivered within 10 days. I stay in Bangalore and the order got delivered in Gujarat. And i got the mail stating, "Your PaisaPay transaction for eBay order [protected] has been returned back. Our shipping partner has confirmed that the item was delivered to you, however you rejected accepting it the time of delivery. Hence this transaction has been cancelled". Also spoke to their customer support couple of times and the kind of service i got from them is disappointing. I don''t find ebay reliable anymore.

I have ordered the card of MicroSD 32+32 MB on 14th Dec 2015. I received that on 18th Dec 2015. I opened one card, It was damaged, So I have not even bothered to insert in the mobile and request for replacement. Ebay team have not revert on that for 2 days. on the third day he come up with the blah blah qustion of sending the proper image.Now How can I send them a card which is having a minor crack which even can not be seen by the photo also. I told them to send your executive to check and replace that immediately. but they have close my request by saying lack of image. Again I told them to reopen and told him that give me proper resolution else i need to submit my case to consumer complain, they revert by we are looking into this on 1st Jan. Now it is 11th Jan and still I am not getting any resolution. Now Situation is, I have one card which is functioning well and other is not working. I need your support to get a replacement of one card.+ a letter of not attending the customer in well manner by ebay because ebay states that 100% customer satisfaction, A fake word of them.

Product 1 : I had purchased a product from ebay which turned out to be total filth in terms of quality. I filed a claim to return it but it got rejected, saying ebay doesn’t cover quality issues. How much can a customer be sure about quality just by looking at pictures !! (Every online e-commerce website covers that. Ebay should too) Then they asked me to get it resolved with seller . I did the same via email keeping [protected]@ebay.in in CC in every mail. The seller got the product back and asked ebay to give me the refund, twice. But, Ebay keeps saying that it did not receive any mail, whereas I can clearly see the mail, sent to me and ebay. Now there could be a problem in their system but they are least bothered about it and even refuse to call the seller for this. I asked seller to personally give me the refund but he says only ebay can do that. I have been wasting my precious time, money and peace of mind for past 5 months on this, but all in vain. Latest mail sent by seller (creations, on 7 jan 2016 5:21pm PaisaPay ID : [protected] Product 2 & 3 : Two more products that I purchased turned out to be cheap !! I returned them and got the refund after 3 months of hassling !! Even now, I have not received the refund for the return courier charges that ebay is supposed to bear for the two products. Every time I call them, I get a false promise that they will soon provide the DD to me. I want all my return courier refund in my bank account not in some reward points because I am never ever getting back to this website ever for shopping. Claim ID 1 : 1344467 Claim ID 2 : 1350039

Dear sir/madam, i have bought an item from ebay through ebay website (online). the item was successfully delivered to me. but item was not as specification during shop- and quality was also not good, so i returned that product to his(ebay) seller after rejection of my claim on ebay ( as per him guidance) . After completed all these procedure i query on ebay and his seller for refund but they didn't responed well . i have all record on my mail . the few details are given here in attached file please sir take a action against him. Thank you, Manish patel ([protected])

Dear Team, I Had purchased a Kenstar M/O KJ20CBG101 20 L Convection Microwave Oven from ebay on 20/10/15 and the product was delivered on 4/11/15 and the demo person came on 14/11/15 to give demo which confirmed that the product is not in working condition and after which i filed a complaint to ebay with claim no 1432672 and after few days they replied that its not covered in our policy and we cannot do anyting and said you can talk to seller as he is not ready for replacing the same. I had a talk with seller and seller was ready to replace the same and said to ebay to arrange a pickup on 23/11/15 via mail and till date there is no reply from ebay to get the pickup done after that also i had send mails to ebay and called also but they are not replying. They have closed my claim also without informing me and without any specific reason and solution to me. I have a mail from the seller (Rohit- rohit.[protected]@vgmail.in) also stating to arrange the pickup on 23//11/15 and all other mails and recordings to prove that they are just assuring but not doing anything. Request your support & immediate action on the same PaisaPay ID : [protected] Claim ID : 1432672 Regards Saket [protected] [protected]@gmail.com

I purchased Gate lamps from Ebay and i received them in broken condition Claim ID: 1203424 PaisaPay ID: [protected] Item number: [protected] Seller ID: aesthetichs Date claim opened: [protected] But till date they have not issued me refund

I have ordered Maybelline Colossal Kajal form eBay. I got duplicate product. It is not applying properly and also the cap is very loose. It is smudge in just 5 minutes. It is totally duplicate product. Now i am contacting eBay care and they are saying that contact seller.I have already talk with seller they are also not giving proper answer and cutting the call without giving satisfied answer. eBay is also not giving me satisfied answer. They are listing these king of sellers who are sending fake and duplicate item. I want my money back and eBay is not replying me. What should I do now. Please help me.

I bought Apple iphone 4S 16 GB item id[protected] from ebay on 9th Nov 2015 which delivered on 28th nov with PaisaPay ID : [protected]. Phone i received was non-functional, can't even start. After putting complaint with Claim ID : 1446892 they only contacted once after which they closed the claimed on 8th dec 2015 before which seller 'eg.life' has been deregistered from ebay and not responding to phone neither email. Even after 9th Dec 2015 ebay manager/customer care officer never called me, after i putted call back for every 2 days till 9th Jan 2016. They told if may take 48 hrs but since its more than 720 hrs i never received call from ebay. I feel like cheated. I don't want their product i want my money back

Sir i thought of buying sandisk pendrive @79 for that i registered also and even got the coupon code on my mobile([protected]) but when i start purchasing pendrive on 21 dec 2015 it was showing that you already got this offer and i didnt able to place order. Kindly check the problem and avail this offer to me

It is to remind that the above item has not been received. I hate ebay for that kind of delay in delivery. This kind of delay cannot be tolerated. Hey man, C'mon see the 'Estimated of Delivery' and now turn around watch your calendar for what date is today. Now, for a instance lets replace my position with you, will you tolerate this. For this reason I prefer snapdeal. They have COD and can deliver the item within 2-3 working days. What a shame "ebay"... It really is such a shame

Hello, My registered email id on www.ebay.in is [protected]@YAHOO.CO.IN.I bought a blazer form www.ebay.in on 01-oct-2015 under the paisapay id:[protected].when it was delivered to me and when i checked it, i came to know that its large sized for me further there was no tag on the blazer to confirm that it is the same size that i ordered. i raised a complaint against this under the claim id:1320839 with the few days after receiving the product.the customer care told me to send the snapshots as proof, i did that too but still no action has been taken in my case.my case was shutdown without giving me any proper response.i tried to contact the seller but even he isn't responding.it has been two months now and still i haven't got my refund.please help me in resolving this issue.following are the details of seller:Seller Id: kalanidesigns Name: Mayank Kalani Number: [protected] email Id: mayank.[protected]@gmail.com. My complaint has still not been resolved.please look into my matter and solve it ASAP. I several times called the ebay customer care but they are not taking my complaint seriously.My complaint is still unresolved even after 4 months.

Respected Sir/Madam, I have bought HTC Desire 826 (CDMA+GSM) mobile and paisapay ID is [protected] and Claim ID is 1540712. My problem is in this mobile CDMA card is not detected. I registered complain on 19/12/2015 and also changed my registered mobile no. I have send 2 video to ebay but thereafter everytime ebay called me on my old no. and send me mail you are not contacting. And now call to ebay customer care and said transfer my call to claim department so now I talk with your claim department and sought out my problem, but your senior executive said you don't talk with claim department and said you will get call from claim department within 48 hours. https://www.youtube.com/watch?v=vHrMNnUJZA4&feature=youtu.be https://www.youtube.com/watch?v=lZlKKgPE9Ow&feature=youtu.be Dealer said it is working but ebay not ready to listen from customer side. I want to return this mobile. Before talking with customer claim adjuster they closed my claim and send me following mail eBay Guarantee* claim - 1540712 has been resolved eBay Guarantee * - Don't worry, Buy happy! eBay eBay Guarantee An eBay Guarantee* claim has been resolved Dear ashish, We thank you for your precious time in helping us investigate the issue you faced with your purchase. We regret to inform you that after investigating the claim we are rejecting your eBay Guarantee* claim request. Click here for more information. Please find the details here Action : Buyer confirmed replacement item receipt - claim closed

This has been a fully messed up experience with ebay. One of those I'll-never-buy-from-ebay-again ones. I ordered a philips radio from ebay. When I received it, the antenna was broken & speaker was not working. I thought customer care would help me. I didn't realize just how wrong I was. They flatly refused to help. They said "go to the Philips service sentre, its still in warranty." I couldnt believe what I heard. Didnt have much options, so I went to the service centre (50 km away). Voila! another shocker from service centre, "a broken antenna is not a manufacturing defect. Its probably a transit damage. Sorry we cant help you." Then I conveyed that message to ebay customer care. They said "its not our problem, as the product is still under warranty." I filed a guarantee claim on ebay. They refused it without even talking to me. I have contacted ebay multiple times now. Even requesting them to put me through to the "senior people" with "real authority". All in vain. Either they are in a meeting, or they have gone home, or they will get back to me within 24 hours on "high priority", as "I am their most valued customer." That was the moment, when I realized ebay is going to badly lose the Battle-of-India to the trio of Amazon-Flipkart-Snapdeal. ebay doesnt even stand a chance among them. Its a sham website. Its been 2 months now. They have not just tortured me, they've made a fool out of me. Hope everyone knows their reality.

Online purchase on eBay of rs 115 payment through 'paytm wallet' 'billdesk' "ETP[protected]" paytm wallet was charged but billdesk didnot go through