eBay.in Complaints & Reviews

Hi, I bough a Laptop (NEW LENOVO G5080 CORE I5 5TH GEN 12GB RAM 500GB HDD WINDOWS 8.1 1YR WARRANTY) on 24/10/2015 and I received on 31/10/2015. I found a damaged in the laptop on, 1/11/2015 I raised a claim regarding the damage on, 4/11/2015 I get a call back from ebay after my call to post a proper proof of damage I also sent the proof on that day itself. After that every day I call to ebay customer they said wait for 48 to 72 hours to get the resolution still now I didn't get resolution from them. Today 15/11/2015 I again call to ebay but the staff give a irritating replay (what can I do for that and he said I'm not the proper person to reply ) I totally upset with this reply. Item ID :[protected] PaisaPay ID: [protected]

I placed the order of Small EPABX / Intercom System 308 (Item No.[protected] with ebay India’s seller: securitysystemmart on July 4, 2015 with PaisaPay ID [protected]. The item was delivered on July 11, 2015. However, smoke started coming out of EPABX within 1 hour of installation. I contacted seller on July 18 by email, who advised me to return the item for replacement, which I promptly returned by courier. The seller acknowledged the receipt of Item vide his email dated July 25 and promised that I will get replacement after July 29, 2015. After July 29, I have repeatedly requested the seller to ship the item, but he is not responding to my mails. After repeated reminders, seller informed me on 14 September that manufacturer has delayed delivery. That item will be delivered in one week. However, till date I have not received the item. Now seller is deliberately ignoring my calls made and if ever seller answer calls, he always make false claims that item will be delivered in one day or two days. The seller and ebay have caused too much harassement and financial loss to me. Though ebay claim of consumer protection, but in my case they are responding that case is closed for ebay.

I have ordered an I phone 16gb, silver color on 20th Oct and the phone that was delivered to me was micro-max 3 dummy phones .They asked me to send the picture of the phone delivered, i have sent the same PFA .

Claim ID: 1365721
PaisaPay ID: [protected]
Item number: [protected]

i have paid 39000 to eBay for dummy phones which was delivered . Now all i have to do is beg for my money or phone .

They asked me 20 days for the resolution and within 20 days you will get the replacement of the phone . i waited for that 20 days .I did not get any calls from Ebay anytime after that as well . On 10TH Nov i called them first asking for the update and surprisingly they have no update on the system No claim ID nothing . i explained the concern to one person and when he couldn't find any solution he cuts the call .

I called Ebay 5 times on 10 Nov they asked to wait for 24 hrs saying the seller has to respond us . Next day i again called 4 times and again they asked for 24 and repeats for 12 Nov and 13 Nov .

Today again when i called i get the same response and i told them to connect me to supervisor . The person was stubborn before to even connecting to the head .

later when he connects, she again repeats the same thing and tells me the seller is not updating us on the same . we need 48 hours to resolve your issue . I am sure this cheater company would not give me the phone . All i expect is my amount to be refunded so that i don't have to waste my energy with this everyday .

I have been mentally tortured for buying this phone from Ebay . Explaining same things every day and waiting for the update and again fighting for it .

i have never seen such bad service is from any online company .eBAY gives dummy phones to customer and make them run behind them for money .

- NIKITA - [protected]
- VASISHT – [protected]

Dear sir, i have bought a samsung original cable charging lead and i have done payment via online banking today reference id is esbi[protected]ig0aznwgx5 but ebay is not showing any tracking status or giving any confirmation and as soon as i returned to ebay site it showed error so pl kindly help urgently regards rohan sahani [protected]

I have just placed an order and paid online for the bellow mentioned item on ebay.in, but just after payment, the ebay account got logged out autometically, although payment was successful I did not see the order detail now in my ebay account. So, An amount of Rs247.49 /- have been debited from my bank account. I also used a discount coupon which ebay mailed to me in this transaction. Please help to clear this order or return my money. Ordered item- Nova Rechargeable Professional Hair Trimmer Razor Shaving Machine (NHC-8008AB) Transaction date: 14/11/2015 ebay id- pjsaikia2000 Regards Parag Jyoti Saikia ph-[protected]

Ebay Claim ID : 1403695 PaisaPay ID : [protected] product received is not of any brand...(it was claimed to be of Levin brand) - so fake product received ... its not charging at all under sunlight ... DOA (dead on arrival) product is not of 5000mah (so clearly not as described) ebay closed my claim saying the product is under warranty ..now plz tell me what brand will accept this ??.. its a no brand Chinese product ... it was Dead on Arrival & on top of that its not as described ...they closed my claim without contacting me ..

Dear sir

I have ordered this product on 24-8-15.But due to wrong product i have complained ebay for refund.After so many calls and follow up they have promised to refund my money by Demand draft.But still i am waiting for my money refund.Every time i call ebay and they reply with saying your issue is escalated but still issue is not resolved.I am feeling very disappointing by ebay. MY Item no:[protected]>
Please if ebay person is reading this problem help me

regards
Vijay
[protected]
email:[protected]@yahoo.co.in

Claim ID: 1321958 PaisaPay ID: [protected] Item number: [protected] I purchased above claimed product on 21/09/2015.however item not received tll 8/10/2015.so i filed resolution on 11/10/2015.but till today i didnot received any response about this issue from ebay.

On 9/11/15 I bought an item for Rs 2749 after applying 10% discount coupon in short paying Rs 2474.10 to ebay. Money was debited from my SBI Account, but the order was not confirmed . Accordingly, I called eBay customer support they told me that i will get a call from eBay within 72hrs regarding this issue and i will either get a refund. but its already 72hrs and i have not got any calls from eBay. As the promised deadline has already crossed can you give me any suggestions of what is to be done??

Anil R.
Welcome to eBay Live Help. My name is Anil, How may I assist you today?
shivamoto
[protected] is the item ID
Anil R.
Good Afternoon Mr. Sivaguhan.
shivamoto
Good afternoon
shivamoto
I have not received a refund for this item. I did not receive this item
shivamoto
I have contacted you four times.
shivamoto
The last chat rep closed my chat without notice
shivamoto
what is going on with ebay
Anil R.
Please help me out with the Paisapay ID, so that I could check with the details.
Anil R.
I apologies for the inconvenience caused to you in this regards.
Anil R.
Definitely, I will assist you with your query.
shivamoto
come on guys, you cant even spell apologize . sigh
shivamoto
I need the refund processed immediately. I am tired of your lies
Anil R.
Please help me out with the Paisapay ID, so that I could check with the details.
shivamoto
[protected] is the item ID
shivamoto
I cant find the paypaiasa Id anymore in my account
shivamoto
Got it from my email : [protected]
Anil R.
Let me check the details for you.
Anil R.
It takes some time to check the details, therefore I would request you to please be online.
Anil R.
Please be online.
shivamoto
ok just make sure not to disconnect like last time
Anil R.
Please be online.
Anil R.
As I am checking the details, your concern is already escalated on dated 08.11.2015 so I request to you please wait next 6-8 wokring days for the refund.
shivamoto
what?
shivamoto
I was told this 15 day s ago
shivamoto
I was promised a max of 24 hours to receive the refund
shivamoto
I need to talk to your supervisor
Anil R.
I do understand your feelings. No one can wait till days for an refund but I kindly request to you please wait.
Anil R.
Just be assured. We will do needful.Your hard earn money will not be going anywhere.
shivamoto
I am not going to listen to this.
shivamoto
why are you lying on my face?
shivamoto
I need it processed now
shivamoto
I am not leaving the chat
Anil R.
You have to wait till the timeline.
shivamoto
I need to talk to your supervisor
Anil R.
PLease be online.
shivamoto
ok
Anil R.
You have to wait till the timleine.
shivamoto
so you will not connect me to the supervisor?
Chat Session Ended, Goodbye. (5009)

I had ordered Item number '[protected]' (paisapay ID [protected]) on 7th Oct 2015, and the item not received on the date mentioned. So I raised a claim[protected] 'Item not received' after few days I received that item and found out that it was not the item as described. SO I decided to raise one more claim on calling eBay customer support I found out that you have to first cancel previous claim then only you can raise the next claim. SO I cancelled my first claim and tried to raise to raise a new claim...
...surprise surprise...
YOU CAN MAKE ONLY ONE CLAIM AGAINST AN ITEM!!!
after making couple of calls+chat I was able to reopen that claim[protected]
after that I made 14 calls, 7 chats my claim still remain open, every time customer care executive offer a 10 day resolution + a call back in 5 days.. nothing has happened till date...
AWESOME eBay. attaching a sample screen shot show chats usually ends!!! (SR# 1-[protected])

I had ordered a product on eBay.in Product: Rogaine For Men Extra Strength Hair Regrowth Treatment 1 Month Supply[protected] Order confirmation: PaisaPay ID [protected] Date: 16-May-2015 Credit card Total: Rs. 1, 432.82 Ship to: Mrs. Veena Bhavnani, C3, Jeevan Jyot, 14 Road, Opp Dominos Pizza, Near Khar Telephone Exchange, Khar West, Mumbai, Maharashtra 400052 IN ____________________________________________________________________________ On 18-May-2015, I received an email from eBay stating that the seller "indee_vnmrb" has shipped my item. Courier name: DELHIVERY.COM, Airway Bill Details:[protected] ____________________________________________________________________________ On 26-May-2015, I received another email from eBay asking me to confirm receipt of product. The email stated that seller indee_vnmrb was to deliver by 25-May-15. This email had a simple button to click and confirm receipt of item, which I had instantly clicked and confirmed about non-receipt of product. ____________________________________________________________________________ On 29-July-2015, I wrote to eBay asking them for a response on refund of my money that I had paid to buy this product which was never delivered. I had received a response from Mr. Ajoy Antony of eBay customer service on 31-July-2015, stating the details have been sent to the relevant department and they are looking into the issue and they will get in touch with me soon. ____________________________________________________________________________ On 26-August-2015, I had to write back to eBay to remind them to look at the issue and resolve it at the earliest. ____________________________________________________________________________ On 05-September-2015, I received a last email from Mr. Jaypal Patil of eBay customer service stating: On checking the details of my account they noticed that the claim filed by me was failing under non-eligibility criteria, Hence they regret to inform me that the claim has been closed and the refund request has been rejected. They say that, As per eBay policies they cover items under eG only if the item received is not as described / not as expected. And then they say that, in this case the item I received is completely as per description but not as per my expectation. So, eBay would not be able to intervene in this anymore hence as the claim falls under non-eligible criteria. While they have completely ignored the fact that the product was never received at my end. ____________________________________________________________________________ I have not contacted them after receiving this last email communication. Therefore, I decided to contact you for help. Request you to kindly look into this and help resolve the issue. Thank you in advance. Pratik Patil

Claim ID: 1389539 PaisaPay ID: [protected] Item number: [protected] Seller ID: Appliancemart Date claim opened: [protected] Product "Jindal Curve 2 Burner gas top auto ignition Respected sir, i am totally helpless, ebay india suffering me a lot still now I raised a complain 27.10.2015.After my complain ebay request me to wait for next 20 days to resolve my problem.But they do not do it.Then I call them up every 3 days gap in a week.All time they takes 48-72 hours to solve the problem but all time they make false promise. I am totally shocked that ebay is a big e-commerce giant But they do it this kind of cheating activity with customer. I am still waiting for my funds.

Respected sir, i am totally helpless, ebay india suffering me a lot still now.My PaisaPay ID : [protected], item id[protected] and complain id-1238568.I purchased sandisk 32 gb memory card on 27 august, After deadline date i raised a complain 5th september.After my complain ebay request me to wait for next 20 days to resolve my problem.But they do not do it.Then i call them up every 3 days gap in a week.All time they takes 48-72 hours to solve the problem but all time they make false promise.After complain in consumer court they send me a messege on 21 october that within 6-8 days they will refund my money but this also they did not do it (re;buying refunds SR#1-[protected]).After 10 days another time i made again complain that time they give the refer id (Re, buying refunds SR#1-[protected]}.And wants 3 days to refunds my money but this time also they did not refunds my money, I am totally shocked that ebay is a big e-commerce giant But they do it this kind of cheating activity with customer.All time i attached oxigen wallet statement to paisapaydocs @ebay.in.But they dont respone my email.Well i am surprised that what kind of service ebay provided.I am still waiting for my funds

I bought a product called “12 Color Glitter Nail Art Tool Kit Acrylic UV Powder Dust” on 12/Oct/15 at ebay.in for the amount of 258.00 INR (including shipping charge). Initially the item was not delivered until its due date, which was set to 19/Oct/15. Hence I raised an Claim ID : 1355322 for not receiving the item. Later the item was finally delivered on 23/Oct/15. But my claim was REJECTED by ebay team and surprisingly this was not notified to me! Later on it is found that the delivered product is not as described in the ebay website. In the ebay product description, product picture gives the impression that it is a crisp glitter powder. And the container is completely filled with the glitter. Whereas the actual delivered product is like a colored fine flour having little shimmer here and there. The real product is purely a colored dust and NOT a glitter, which cannot be applied on nails. It is really a major health concern to apply some dust on nails! When the lid is opened, most of the dust flies off. And the quantity in the container is so very less (not even half filled in the container). Hence I wanted to return the product and get my money 100% reimbursed (Rs. 258.00). So, I tried to open a new claim and found that ebay does allow only 1 claim per product! And also since ebay has rejected and closed my old claim 1355322, I was unable to reopen it. After checking for multiple options finally I opened an SR : 1-[protected] with ebay customer care team on 5/Nov/15. It’s been one long week since I have opened this SR and ebay team has not taken any action on it. Every time I call to the customer care team, they are asking me to wait indefinitely and are acting irresponsible and not doing anything in order to get the reimbursement. Hence I am looking towards consumer court to get the resolution immediately. In this case neither the seller is taking responsibilities to my feedback nor ebay is taking responsibility for guaranteed money reimbursement.

I have ordered a product from Ebay nearly one month back and i have been told that, i will receive my order within 16th-oct but when i didnt received my product within specified time, i call Ebay Team they Agreed there mistake and told me that my product has been delivered to some wrong address and apologized for the same and assured me that my complaint will be resolved with in 72 hrs. But it has been a month there is no response from Ebay inspite of frequently calling them back everytime i am getting some unwanted answers from ebay team.
Complaint Number : 1339344

Am ordered samsung headset through ebay on[protected].My shipping address quoted as no.24/31 akbarabad 2nd street kodambakkam chennai 600024 tamil nadu(Office address). But they delivered at jammu as per their awb ee[protected]in.I contaced e bay on[protected] via phone they said will deliver the product on[protected] but i didn't got the product. Am confirmed the product not received via mail which is sent by them on 2nd nov 2015.After the conformation they said(You have requested for a refund on 02-nov-15 since you did not receive the item by the deadline of on 02-nov-15. Your refund will be processed within 3 days from the date of initiation). They not refunded my money, and i contacted many times via mail and phone, they receiving complaint only and not taking any action there end. Kindly do necessary steps as soos as possible sir.

As I order 3 Micromax joy x1800 eBay has not provided cjarger with it. After confirming with eBay customer care executive about the charger she told it is available .Now they are not providing it .please help as we should take strict action against it.

Yesterday I paid in eBay.in using my paytm wallet and paid to bill desk. My paytm wallet is showing that ur deal was successful but I couldn't buy anything using that money and I got a loss of Rs.205. It is first time in my online payment history. I contacted Paytm and they suggested me to contact you guys. I feel that you will understand my problem and will solve it Aswin Paul

I had ordered apple iphone 5c 16 gb and i received 8gb model. I opened my claim on 29th September 2015 and today is 7th october 2015. Their policy states that in 20 days I will get resolution but even after 40 days I haven't received any resolution.