eBay.in Complaints & Reviews

Dear EBay Seller,
I parched IPHONE 4S 64 GB Dated on 06 10/2015 Revived by courier 21st OCT 2015,
This phone in not available Internet seating & Not work this IPHONE
@ Dear Seller your phone is Not pic

so pl confirm and HELP


Regards
Dharmender Mishra
[protected]
email _ Dharmender.[protected]@hll.com

Dear sir/madam,

Thank you ebay team!!! For cheating me very wisely through ebay purchasing.
I dare to purchase a "sony xperia e4 dual sim smartphone" model: e2115 (Item id:[protected] and paisa pay id: [protected] under deal 21. As per the ebay communication the above said mobile phone was sold by ebay seller "appletreee2013".

I felt cheated by you people through this "ebay" online shopping, as the seller sold me faulti mobile phone.

The phone was received to me on 13/06/2015 and working well. On dated 17/06/2015 at about 1730 hours during talking over phone, its showing low battery and went off. I recharged the phone for 3 hours, but its charging indicator was showing "red" instead of "green" light and was not getting "on".

On the behalf of ebay, the phone was repaired by the seller as it was under seller waranty. After repairing the i got phone back on 22/08/2015 and it working well.

But, today 03/11/2015 at morning 920 in the office, i talking over phone and its got shut down instantly again and could not restarted. I tried it charge but its not responding and charging indicator light also not glow.

First time its got electronicly dead after 1 month of purchase and its again got dead after 2 months of repairing by you (Seller). I am worried and could not understand how i handled this matter. This was the faulti mobile phone which was sold online and now customer is facing the problem.

It is not possible to sent this mobile to channai for repair after each month or two and who will be wear the courier charges as its still under seller warranty and how long i will be victim.

Further, what is assurance that this will not be happned again in future with this phone and will be run properly. It seems that the seller set the time for software or devise to automatically get it inactive after sepcified period of time.

I requested to the ebay team please getrid me off from this problem as i could't wear more pain over this episode. If it is possible to arrange the repair work in the delhi ncr area

Please reply me imediatly

Thanks
Manoj mishra

I bought New "Blackberry Torch 2 9810 - 8 GB - Grey - Smartphone (Imported)" (Item number[protected] from ebay Guaranteed seller. But actual product was not delivered as per mentioned. Seller send me used or repaired product, Seller send me Duplicate Blackberry headset, Blackberry OEM Charger. Also return process is very bad and difficult as compare to Amazon and Flipkart. EBay call center is also not helpful. Their claim system is always down. eBay customer care employee's 48 hours and 72 hours can’t stop for last 20 days. So do not trust ebay & ebay guarantee, do not buy any product from eBay. Amazon and Flipkart is always better from ebay. Do not trust for e-forindia seller.
(Link- http://stores.ebay.in/eforindia?_trksid=p2047675.l2563,
Seller email id - [protected]@members.ebay.in e-forindia Customer Support [protected]).
Product Link - http://www.ebay.in/itm/[protected]?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1...⇄

I will take legal action against eBay India for harassing a buyer. Kindly refund my money immediately.

Good evening sir am saravanamuthukumar my mobile no[protected] am staying at tamilnadu madurai. last month oct'17th 2015 one order to ebayin above said product paid basis . please note that till time[protected] not yet received from the courier service. kindly do the needfull ref: paisapay id-[protected] and courier way bill no vpl[protected]. tnk

I purchased iPhone on 27th and seller didn't ship the item. Seller not responding to my emails and not lifting the phone. And he has the deadline to ship in November 2nd. According to ebay if seller didn't ship the item in time. Amount refunds initiates automatically. It's on their site and they said when i called to ebay customer support. Now they are saying to wait till seller ships. Seller is not ready to ship the item. Why ebay not returing my money?? I want my refund. Seller details on ebay. Name - Shivam Bhalla Tel - [protected] email - [protected]@gmail.com

Hi I have purchased power bank through online shopping ebay "Xiaomi 10400MAH Silver World Best Power bank" but i have received a duplicated product at the time of delivery when i raised the complaint for the same and requested for a claim as per the company policy now the claim has been rejected saying that product received is as correct and refused to return the amount

Hi Team,

I'm writing this concern with a hope of getting my issue resolved. I am adding the forwarded email below which I had sent to the Grievance team on October 5th for the same query which is pending a resolution. It will give you a high level on my issue from scratch.
Followed by the recent update, I was in touch with Shalini Yadav from the grievance team who called me with a great will of helping me to get my issue resolved. She was good till an extent and I was really happy someone is really looking at my issue. I have got 2 replacements from the seller for my HTC one M7 phone. There were many issues with my phone and the best part was the seller was very well aware of it. I was not ready to take another replacement and that's when Shalini and the seller requested me to take a replacement. I did it, as I wanted the phone but I had no trust on the seller. But as eBay suggested, I went ahead with it and I got the phone with same issues. Irrespective of informing the seller about what a basic feature of a phone. Informed the same to Shalini and she conferenced the call with the seller (Cellpoint) and based on our discussion they asked me to ship the phone back to seller and she said once the seller receives the phone she will process the refund which was agreed by the seller and eBay. For your reference, Fedex Tracking No:[protected] which says its been signed and received by Satish (Seller). I have not received a single phone call from anyone to process the refund. I regret for listening to eBay and the seller now. I have placed several orders with eBay recently and I have accepted it without any concerns. Because, I'm not a person to create nuisanse with no reason. It has tossed my head now. This is ridiculous, Its just going haywire. I don't understand why don't anyone take a good step to get only one issue resolved.
15000/- means a lot for me now. I understand you are a big brand, but I believe this customer service will lead to frustration where i would need to think before placing an order any time with eBay.
Please check my account on the number of orders that I have placed with you and then take a decision on it. I need someone to call me asap and get this issue resolved with no less time or else I would be forced to take this concern legally and return all the purchases made from eBay.

Extremely Disappointed,
Allan
[protected]


From: [protected]@hotmail.com
To: [protected]@ebay.com
Subject: No one Called me yet...!!!
Date: Mon, 5 Oct 2015 13:44:45 +0530

Hi Officer,

Hope you doing well.

I'm writing this concern hoping you would be able to help me out. This is in regards to a new phone (HTC ONE M7) which I ordered on August 15th (PaisaPay ID: [protected]). The phone came in and unfortunately there were several issues with the phone (Camera, Network issues, Sim card slot issues). However, I contacted the seller and through eBay claim[protected] I got it replaced. It took close to a months time to get a replacement. I faced a lot of issues to get that replaced which is not my concern for now. However, I was really happy that I finally received the phone and it worked well for some days. The seller said its a new phone, but it wasn't. As it had scratches on it. However, that was again not my concern, I was ready to use it. Just after I received the phone after 2-3 days my phone was dead. I tried few troubleshooting to fix it. It did not work. After a day it turns on and then again goes off. Now the phone is as simple as a show piece. I was helpless. I was just thinking that do I really have to go through all this again? However, with all courage and patience I called eBay again informing the issue and they said they are going to reopen the claim and will get it replaced or refunded.

And that's where your eBay customer service came into picture. I spoke to ample number of reps and managers. No one wanted to help me. The only thing which they could say is "Sir, You will get a call within 24-48 hours" I don't want to blame them. But as per their protocol, they could not do any thing and I understand. I asked them to escalate it to a Supervisor/Manager. I spoke to Ravi Sharma, Raman, Manoj Kumar from Gurgaon team & finally Akash Bhatt from Ahemdabad. The best part was they all had the same tone and just repeated the same thing what an agent could say. They were just able to say that I will receive a call from the claims manager and he will resolve it. What I liked about these managers and supervisors is the way they make promises and swears. No one can beat them. NO ONE CALLED ME. And, Yes after 20 days of my continous calling/follow ups and talking to managers, I got a call from Vivek (My Claims Manager) who had made up his mind that he doesn't want to help me. He just directly told me he can't help me and cannot do anything for me. I asked him about eBay guarantee and gave him information about your own terms and conditions. He did not wanted to discuss on anything and trust me, an arrogant person among every one out there. He was being very rude and since he did wanted to help me with no words, he cut me off the phone. I simply don't understand if this is called Last mile resolution team? He very well knew that I'm not that kind of a person to simply argue for no reason. Nor, I forced him for anything. But if you see under my account, I have purchased many accessories including 3 phones from eBay and I don't have any complaints about them. Its only one phone which I have an issue with? I don't need any replacements as I don't trust any sellers. I need my money back for my phone which was for 14, 299/-. Its not a small amount for me. Hope you understand.

I'm just hoping that you would be able to take care of my Grievance and will provide me a resolution. If I don't get a resolution ASAP, I will be forced send out all the other products which I recently bought trusting eBay.

Disappointed,
Allan Ashwin
[protected]

Dear sir, i had purchased a pendrive from ebay.in on 6th of oct 2015. after waiting for a month i got on inquiry found that the pen drive could not be shipped and under the guarantee clause execuse i requested the to reship my item as per conversation with customer execuetive within 5 days i will get response and will be received in 20 days. to my astonishment on completion of the 5 days i receive no calls from their side and on dicussion they asked me for the refund as product not available. if the product was not available the why did they sell me the product on waiting from aroun one and half month company gives me lame excuses. money got deducted from my account and item was also not shipped . we small consumer get cheated from such big websites and we are left with no resort . i request the forum to provide me the product as promised by the company. my paise pay id is [protected]

Mai ashis datta west bengal siliguri se, pichle mahine ki 14-10-15 me maine ebay se 1 sandisk ka micro sd card kharida(prepaid order) jiska ebay paisa pay id hai [protected], assured kiya gaya tha 28-10-15 ke andar mujhe yeh product mil jayega, seller ne isse india speedpost me dispatch kiya jiska awb no hai EP[protected]IN, 27-10-15 se yeh mumbai se west bengal ki siliguri yani k mere destination k liye dispatch kiya gaya, fir bhi aj tak iska koi trace hi nehi hai, tracking update bhi nehi ha, ebay se mujhe help mila hai sirf itna hi k mere money refund hoga, par mijhe mera product chahiye 128gb ka memory card hai, mai ebay se aur india speed post jaise is gov service yehi question karta hu kya yehi service hai? mere area me sab courier service available hai, to kiun aise ghatiya service me deke mera product trace less bana diya????!!! mujhe within 72 hrs mera product chajiye kaise bhi ho, my contact no [protected], pl help me

I bought a product- apple i phone 4s 16 gb from ebay on 8th september 2015 at 10, 057 rupees.
Item number[protected] and paisapay id : [protected]

I got the product on 19th september 2015. When i opened the box i got very disappointed as it has several scratches and irremovable marks on the screen as well as on the backside of the phone.This is only about the outer look.

When i tried starting the phone their was another disappointment waiting for me- the phone that was delivered to me is almost like a dead and damaged phone. It takes too long to start and on the top of that it hangs on the language selection screen and does not functions for a second beyond that screen.

I wonder as ebay has such a big name in market and i guess ebay was one of the first few companies who started the ecommerce business in india still they do not even have any quality check process before delivering the faulty products to the customers.
I called customer care and requesting a refund and the customer care executive told me and i had also read on the website while purchasing that this product is covered under ebay guarantee(So i can get refund if not satisfaied with product). As of today i did not have any update from ebay that what went wrong since i opened a request for return? Neither ebay nor the seller is interested in contacting me. I sent a number of mails called at least every alternate day but did not get any resolutions. I also talked to the senior persons of customer care executives including suman and huzafa .Everyone assured me that i will be definitely getting a call from the concerned department but no response yet it is approximately 2 months now. They told me to upload the images of damaged product i did that too but still i did not get any updates for the refund or replacement of the product.

I am fed up now, my patience level has reach to an endpoint now.

Please help me as 10, 057/- means a lot for me.

Regards,
Sagar rahate

EBay.in — Not get refund from ebay 1 Review Mt mtechsati on Oct 26, 2015 Add a Comment Respond To Complaint Dear sir! I have Ordered "Nikon Coolpix L610 16 Megapixels, 14x Optical Zoom Digital Camera(Silver)" (Item ID:[protected] on 09-Sep-15. I have already paid money by PaisaPay ID [protected]). On date[protected] i received a Parcel from ebay, when i have opened the parsel, i did not get any camera inside. I did complaint at your customer care no & Complaint ID is 1259123. I complaint ebay regarding not reeving the camera but till date 01/11/2015 you are not resolving my problem and i am mentally suffering.Take action immediately in my case as soon as & refund my money. Regard Amit [protected]@gmail.com

My name is Shyam Rane mo no [protected], I buy 2 nos of sony 10000mAH power banks from ebay.in ( 798 Rs ). I received very cheap and duplicate material. so i want my money back immediately, company is late respond and very casual answered me. please help me to money back. my mail is [protected]@gmail.com
Give us more information to what process i apply. i contacted to ebay and seller both not replied my answer.

Hey This is ikbal bahar barbhuiya, Add gajanan niwas room no 201 nerul gaon sec 20. 400706 Airway bill no M26054998 A product hasbeen reached in dtdc vashi branch last 26 oct. They didn't deliver the product nor contect me Yet . I was trying to contact them last 2days no body is responding the call.today evening I gone the branch and asked about the product, they then search and not found there, they then gave me another branch contect no I called him also. He also not responding after some time he msg me the add.i gone ther also but shop was closed. I lost 2hrs there. I don't known how's the dtdc company's management. I want my product its too urgent.

I had ordered lenovo S60 sisley and i had paid the amount of 15900 online.
But i received lenovo A6000 from you on 21/10/2015.

Regarding this, i registered a complaint at your customer care.
But still i haven't been getting any response from your site e-bay.

My claim id is 1358376.

I sincerely request you to take some action regarding my problem or else i will have no option but to take legal action against you.

I have purchased product ( iPad 360 degree revolving cover) for which eBay had given guarantee ( eBay paisapay id is [protected] and guarantee claim Id is 1190515.i made so many complaints and many email. But they are ignoring and stopped replying . Pls help me to refund my amount or if they can give replacement for other product.

This is regarding Airtel 4G Router product with Paisapay ID [protected] which was sold to username-thecrosseffect. The user has confirmed the received of the item over phone as well as message but still did not confirm the item received in ebay. Still I did not receive the paisapay remittance. I will not sell any product with ebay if I donot receive the payment within next week. seller username - minati194314

I bought a headphone from ebay on 4th of october 2015. Seller shipped the item on 8th. On 13th the courier automatically(without informing me) returned the item to the seller. I raised a claim on 16th and19th. Till now I have neither received the item or the refund. Ebay is the worst service around. Their response to claims is very frustrating and at times none. How can I get the refund soon?

Yesterday I have placed order in EBAY on line shopping for Spigen transparent back cover (side black) for I phone 6s/6. The amount deducted from my debit card was Rs 899.10 after 10%discount as per hdfc-EBay tie up.(Message received from hdfc bank:Thank you for using Debit Card ending 5566 for Rs.899.10 in SBIPG at Ebay_BD on[protected]:15:25:31 ) Till now I have not received any confirmation from E-bay. Hence it is requested to reimburse the deducted amount back to my account. Hemanth [protected]

I was orederd one mini chopper from ebay on dated 05.10.15 and apply acoupan of 4s 800 and cash payment of rs 400, the ordered is cancceled by seller on same day, seller had refund the 400 rs after 4 days, but for 800 rs coupan ebay team is not clarifying about that, on 15th they had shared a coupan code which is already used, after that they say that new coupan will be issued on 25th yesterday they say that it will be isued on 29th and finnaly they had given me the date of 05.11.15,

I had purchase a 16GB pen drive as per his offer (get pendrive @ 79/-), therefor i have paid all payments as per company norms & same confirmation message received on my mobile (pan drive will be delivered till 10th Oct.), but till 20th oct ihad not received product than i called their customer care no. they told me, product has not to be delivered due to address issue as per courier service. they saying we bill refund your amount. but i had received a mail on 21st oct. your product delivered on 19th oct. than again i had called to customer care no. on 22nd oct. they say your refund claim registered & send confirmation message (registered claim id:- 1361014 & he will contact you next 5day). but till today (29th oct.) i had not received any call. Regards Naresh Singh [protected]