eBay.in Complaints & Reviews

I have ordered a product firstly my account deducted but order was not placed again I did another transaction for same product and order confirmed. Seller sent the product with the courier company named others. I reached again and again but do not get any resolution. After collapse of last date of delivery they are returning my only money which I never wanted. I urged for the same product always. complain id is 1340378

Hi
PaisaPay ID : [protected] Claim ID : 1300263

I have ordered this Dell Venue 7 3740 BlackTablet (16GB, WiFi, 3G, Voice calling) and I received tablet without SIM card i.e. without 3G-calling facility..

I have raised the complaint for replacement immediately on 1st Oct.but it took them 4-5 days to reply. Now I have asked for refund of amount and still after 25 days .. no assured and confirmatory response from ebay or seller.. Is this the way the EBAY - India deals with customer... very poor and pathetic service ..

I need my money refund, I don't want the product tablet,

Regards,
Pankaj Nalgirkar [protected]

I had paid Rs.11228.49 with PaisaPay ID. [protected] for item Samsung galaxy J5 on Ebay on the 16th of Sept 2015. The last date for shipping the item was 27th Sep 2015. But didn't receive it till date. On their site they have mentioned that the item was delivered on 27th Sep 2015. After that and i raise claim my Claim ID: 1290385 my claim also approved on date[protected] Whereas, Hence the are not processing the refund after making multiple complaints through calls and emails. The seller has shipped it through speed post. but tracking no is fake.They are not providing a proof of delivery also. I HAVE PAID FOR AN ITEM WHICH I DIDN'T RECEIVE AT ALL! None of the customer care people or senior people are responding to my complaint properly. Is there someone who could help me with this?

My name is Lori Nik. I purchased Moto G 3rd generation. My email is [protected]@rediffmail.com. My ebay ID is ni-in11. The seller did not send the invoice and the product was faulty. I raised an ebay claim and ebay rejected it without any notification. But thank God that the seller asked to return the porduct and agreed to refund the money. The seller gave me a service request number that he got for requesting to ebay to refund my money. I called ebay and gave the service request number and the customer service guys said that the refund will be processed in 24 to 48 hours. Again, called the next day. What they told then is that it will take 6 to 8 working days. You can see here, what a crap ebay is. When I called again due to insecurity, they are telling that seller do not have sufficient balance for ebay to refund. Which of the three statements is true? I think that the training given to ebay customer service is, how to softspeak and cheat the customers using various reasons instead of providing resolution. I asked for a supervisor. Whenever I call, the supervisor is not available. I think ebay supervisors has 8 hrs break and 1 hour work time. It has been 10 days now for the refund to be processed and still no response.


And regarding the seller not having sufficient balance, it was also a lie. The seller send me an email with the balance in his paisapay account and also the email that he send to request refund and the reply that he got for that request. The service request number given to the seller for the refund is SR# 1-[protected]. The reply email clearly stated that the refund will be processed and the seller can inform the buyer regarding the same. Along with breakfast, ebay customer service guys are also having and they throw that and crap at every call from different customers. It also should point to the management of ebay, which is worse than .


I am still waiting for my Rs.22500/- refund. If I didnot get the refund. I am not going to stop. I am working in a reputed company and most of them are ebay customers and buyers. I will state what happened to me with ebay and paste it in the common notice board of the tech park, with a BEWARE sign. Also, I don't care care spending some additional money in publishing the same in newspapers. Atleast future buyers should be BEWARE of ebay. Even few of my friends were about to purchase some home appliances and smartphones from ebay. But I resisted them. I told them what happened to me. I told them that amazon is the best. they bought stuffs worth lakhs from amazon. Ebay does not deserve valuable customers if they are treating them as clowns.


Ebay has asked to wait further 6 days more. After that, if my refund is not processed, I will do some good to buyers who is thinking they are buying something good with their hard earned money. Not only buyers, but also sellers faces even more trouble than buyers. Very poor customer service. customer service with pathetic and good for nothing supervisors with crap management.


I am waiting to see of ebay processes my refund.

Hi All,

Ebay also one of the worst service provider in the market now,

I order an Xiaomi MI Power Bank 10400 mah original power bank with authorized site is filpkart, But In ebay they offer me 299rups only which is also original, I brought that product on 11/10/15, As per dead line they have to deliver by 24/10/15, Still not get my product, Now I don't want any refund, I want product only because In filpkart original one is around 1000 rups, Even They give 110% it won't satisfied, So kindly give the product only

PaisaPay ID: [protected]

Myself (Nutan Kumar. Phone No.: [protected], Email Id: [protected]@gmail.com) purchased an Apple iPhone 5 64 GB White on August 5, 2015 with prepaid amount in ebay.in. ebayin delivers me an another damaged product. I called them and told the same. They said me to return it via courier. I sent it via DTDC courier. They said me that they received an empty parcel later said they did not receive only the phone. Finally neither returned my amount nor delivers me the actual product i ordered. ebay FRAUDS ME and not responding me!!! Does not take care on me even i lost more than Rs.25000. PLEASE HELP ME!!!

मेरे अकाउंट से किसी और ने खरीदारी की है 35980 रूपये की और मैने सेम डे दिनांक 15/10/2015 को ईबे डाट काम पर दो बार कंपलैे़ड की उन्होने 72 घंटे बाद जवाब देने को कहा था लेकिन आज दिनांक 24/10/2015 तक कोई जबाब नहीं आया 1संदीप सर से संर्दभ संख्या-1-[protected] (4.00 बजे) और मैडम शालिनी से((शाम 7.00 बजे) बात हुई थी 1 जब मैने पास बुक में एंट्री की तब ये नंम्बर आया,[protected] Ebay_BD

My claim id 1320287. I brought manual juicer from ebay. Received on 10 oct2015. Raised claim on same day. On 24 oct 2015. I got phone from representative he told that instead of refund they will give cupon. He didn't explain about coupans and forcibly closed the claim. Pls help me.

Hello Sir I purchased Apple iPhone 4s 8GB (Black Color)Mobile Phone from ebay and due to manufacturing defect I returned this product to seller and seller emailed to ebay.in regarding issue refund to customer. As such I got call from ebay.in executive on 22nd September, 2015 regarding DD information for refund of my claim id 1175061 first they told me that I will get my refund DD on or before 14th October, 2015 at my address. till date no DD received I call them again on 14th they reply me that there is some changes in bank so your DD will issue soon, Its already 1 month although they had not issue my refund DD kindly do something needful to get my refund. following are my service request no. 1-[protected] 1-[protected] Nishata 1-[protected] Gaurav 1-[protected] Swastika senior member 1-[protected] Asif Mahomad[protected]

Dear Sir/Madam, I had sent the following mail for my complaint on 18th oct 2015 but today i have not received any positive feedback nor any of your representative had called me to solve the problem. when i called the customer care number i was told to call the seller on his mobile number ( [protected]) but his mobile is always switched off. So please solve my problem which is not refund but shipping of the product which was confirmed through ebay website. (Previous Message :This is with respect to my order: PaisaPay ID [protected] which was confirmed after making a payment of Rs, 5000/- on 17/10/2015. But i got a message on my mobile on 18/10/2015 that my amount will be refunded (ECIT [protected]). I booked the handset beacuse the offer was attractive and even though there were other offers from flipkart & others, i didn`t enter as i had already made the payment with ebay and the above mentioned order was confirmed. So i request you to immediately dispatch the order.)

I received 14/10/2015 intex aqua ace 4g mobile defective and i lodge a complaint against this on the same day but still no call back and solution given by ebay.in side and very poor customer oriented company. my compaint number is 1333531 my ebay paisa pay id is [protected] regards, parmod kumar gupta [protected]

This is regarding the refund of Rs 1117 for analog watch which was not found as per description so we claimed for refund on 10th September 2015 and as per the eBay.in policy we were suppose to get refund within 6 to 8 working days but it is more than 40 days where we are still waiting for our refund and didn't get the confirmation date. Kindly help

I ordered a body weighing scale machine from ebay .in on[protected] at 10:28 am for which I choose to pay by debit card I entered all the details of my debit card and made the payment I got message on my mobile as rs. 599 /- been deducted but at the same time ebay.in payment window showed it as unsuccessful transaction, I called them they assure me to solve the issue within 24 hours but nothing has been done so far ...

in another transaction for another product on[protected] of rs. 2023.12 at 00:03 am ...

. for a dvr the payment was deducted, I got message on my mobile of my bank account but their window showed as the payment was not success ful ..

I mailed all the details they mail me of assuring the solution within one day


kindly provide a solution as I want those products and I m unable to get that and also my payment is blocked...

thanking you

ankush khajuria
[protected]...

but no reply till now has been receieved

Response to an e-Mail I visited the site found that "pataka offer" Apple iPhone 6 is 83% OFF (screen shot attached).I accept the offer and placed the order.A confirmation massage received from ebay that I purchased Samsung grand. I contacted customer care by mail but no reply from there.

Ebay Seller: surf2getonline Order ID: PaisaPay ID [protected] Ebay Claim ID: 1236734 My phone no: [protected] Hi, I ordered a product from ebay (iPod Touch 6th Gen) and paid the amount through net banking since cash on delivery was not available. However, i received a damaged parcel and the product was missing from the package. So, i raised a claim through ebay but after waiting for a long long time about 30 days, they first called me and told me that the seller has provided a proof that the product was activated through my phone no. which is impossible because its an ipod, it does not take in sim cards, secondly they told me the seller has provided proof through the courier company (Blue Dart). They told me that the seller has provided a letter from the courier company...but obviously the company wont take the blame on themselves, how can you accept that as a proof??My big question is that the seller sent me images of the activation result of the ipod which was ACTIVATED ON 31st AUGUST 2015, HOW IS THAT POSSIBLE WHEN I RECEIVED THE PACKAGE ON 1st sep. You can check the delivery date as well, its 1st sep. I told them this at least a hundred times but they just wont listen. Consumer Forum was my only option, so i wrote this complaint. You can ask the seller for the details of the delivery date which is clearly 1st Sep and for the activation result on apple.com which is 31st august. I didn't receive my product, i had requested for either a new product or refund. Please help me in this matter, this is my last hope. Thanks

I received an mail that "pataka offer" from eBay. Offer is Apple iPhone is 83% off [screen shoots attached here]I accepted that and ordered to them after that a confirmatory massage was received from eBay that I purchased Samsung grand. Then I try to contact customer care by mail and phone. They didn't reply.

I got purchased Sony experia M2 dual sim black mobile phone from eBay, I just need some services to my phone I just gone nearest Sony authorised service centre pattom, so they replied that eBay is not there authorised dealer so they will not service. After that I contacted eBay customer service they told me that I need to obtain one letter from Sony service centre that they will not service the phone so I contacted Sony service centre they again said that there is not have such provision to give such letter they will not give, so I tried to contact eBay they are not giving solution for this issue it is not cleared. In warranty statement already said that "FOR ITEMS UNDER MANUFACTURER WARRANTY, THE PRODUCTS HAS TO BE TAKEN TO THE RESPECTIVE SERVICE CENTRE, and also states that Seller warranty is for 1 year (Software and Hardware) please try to sought it out immediately, and reply me, please do the needful.

Dear Sir / Madam,


Please find attached the images of the faulty Apple iphone 5 mobile phone which I bought from the " ebay.in " site.

I received “ Apple iphone 5 ” on 7th October 2015 which I had ordered from “ ebay.in ” website.
My PaisaPay ID - [protected]
Item Id :[protected]

So far I have called 6 times in " ebay.in Guarantee " for reverse pick BUTTTTTT ebay is not giving any response or heed or showing interest in carrying out the " reverse pick up " !!!

Following are the details of the calls I have made to ebay.in Guarantee so far :

9th Oct 2015 - 11 am ( customer care personnel - Mr. Rajiv )
13th Oct 2015 - 11:30 am ( customer care personnel - Mr. Jasmit )

15th Oct 2015 - 3:15 pm ( customer care personnel - Mr. Sameer )

16th Oct 2015 - 4:20 pm ( customer care personnel - Ms.Rashmi )

17th Oct 2015 - 7:01 pm ( customer care personnel – Mr. Tajuddin Alam )

19th Oct 2015 - 5:00 pm ( customer care personnel - Mr. Nilesh )

Hence, this is My humble and sincere request to you to please take note of My complaint and take a strict action on " ebay.in " website for doing FRAUD with Me.

Regards,

Pankaj Salvi ( [protected] )

We place order for mobile phone -Micromax Canvas Nitro A311-16GB-White (Item ID:[protected] on 08-May-2015 .During booking procedure, first booking gets prolonged and not given confirmed status.So we tried second time for booking to get confirmed status and we got it.But Ebay addressed both booking and charging two EMI over one product recieved.

I contacted ebay.in customer support due to one of my refund claims was rejected. I was frustrated and did say that I will not purchase from ebay anymore. The customer support was very rude and did not even ask for the details of the issue. He started mocking and closed the chat without even my permission. I have not used any profanity over the chat. There was a message saying that the chat will be sent to my email after closing, I did not receive that either. I however did copy the chat and also took screenshots of the chat. I want to complain against ebay.in for this type of rude behavior towards the customers. Here is the chat: Sameer S. Welcome to ebay Live Help. My name is Sameer. How may I assist you today? Sameer S. Good Afternoon. Mr. Balachandran. jubin.ab I had filed a cliam and it was rejected saying that the mobile was under warranty and this does not fall under claim. jubin.ab I wanted to inform you ebay that you have given me the best oppurtuinity not to shop on ebay anymore. jubin.ab Bye ebay for ever. jubin.ab I guess you are from a call center. Please do forward this chat to ebay officials if possible. jubin.ab Anyone there or is this a bot I am chatting with? Sameer S. Yes, I am with you. jubin.ab I don't think so buddy. Sameer S. I am from ebay only there is no other company where can chat be forwarded. jubin.ab I do know that you would be instructed to say this. jubin.ab Anyways, I m sorry to say that this will be a DSAT chat for you and more than 1 customer lost for ebay. My family and friends will be informed about this by me and you will get a negative advertisement for this. jubin.ab As worst is the service the worster is the support. Sameer S. I apologize for the inconvenience caused to you in this regards. Sameer S. Is there anything else that may I, help you with? jubin.ab No responses after the customer types for more than 2 minutes. jubin.ab Ha ha. jubin.ab You are super Sameer FROM EBAY. Sameer S. Thank you. jubin.ab Hmm... jubin.ab Let's do this more. Sameer S. Thank you for choosing ebay. It was my pleasure assisting you today. Our Live Help is available Monday - Friday from 10.00 AM to 06.00 PM (IST). Have a great day! Sameer S. Bye!! Take Care!! Chat Session Ended, Goodbye. (5010) Jubin