eBay.in Complaints & Reviews

This complaint is regarding an ebay order with Paisapay ID [protected] placed on 24/8/2015 for an Apple IPhone 5S 16GB with seller I2CWORLD. Before placing order with ebay for the same on 24th there was an issue with the posting, there being no applicable shipping option available for the same at my location in Kanpur, UP. Also I had a few doubts about the condition of the product which I intended to purchase at that time(the product which i ordered and with which i am now facing issues). So I called upon ebay for clarification and whether the product could any how be delivered at my place. They further directed me to contact the seller i2cworld for apptopriate clarification/details and shipping options. Thereafter I contacted the seller for the same who upon my request furnished me with the details of the details of the same. Also they updated thè post to include my place under the deliverable areas assuring me the delivery of the same as per the description. According to the description furnished to me on phone(customer support line) the handset was to be a brand new one with all the original accessories in retail box and the possibility of a broken seal/opened box as the handset is supposed to be an imported one which goes through customs clearance. Also the specific post on ebay was for a silver coloured handset but my personal preference was for gold to which they amicably replied that the colour was not an issue and after my successful placing the order on ebay they will update the colour of the product to be shipped under the order as per my choice. So after all the detailed description provided to me and all the assurances given regarding the quality and colour, I had no doubts about its condition and originality. So I proceeded with the order and finally placed it with shipping being made available at my place. Now today (i.e. 4/09/2015), after such a long wait I finally received the product but to my surprise in a pathetic condition completely different from the description provided to me before placing the order. Leave aside the broken/open seal, the product was loosely packed in a sub-standard pain white box wrapped in a bubble sheet. Also the in box accessories were fake sub-standard chinese and not original as assured. I also doubt the handset to be a chinese replica which nonetheless is roughly used with major and minor scratches all over its body.This sort o[censored]nethical behaviour is completely unacceptable and uncalled for. These fraud sellers by such means try to deprive us of our hard earned money. I no longer trust the seller, for all the miscommunication by them are an ample indication of their intentions. I need help from your forum in this regard for speedy and amicable resolution of my grievance and in putting the perpetrators to task. Since the transaction is covered under Paisapay Protection by ebay, I hope that the refund will be processed at the earliest and the product reverse picked on urgent basis. But for all this to happen I need your help in this regard in pushing my case against the seller with ebay. The fraud done by the seller has put in danger an amount of ?21315.48/- (ordered value). Please help me get my funds back on urgent basis as it has long been blocked for no use. The contact number of the seller I2CWORLD is[protected] where one needs to ask the operator to connect the call to ebay department alternatively the extnsion for which is 118.

i am praveen from chennai, i had booked one product from ebay on 2nd, and also payment had been done.The product is supposed to deliver on 5th sep but still not delivered. But i cant able to receive the product due to sudden official work, i vacating the current place. Then i had called ebay customer care for cancelling the product but there is poor response from them, they telling me to contact certain nos but they also not responding.

I buy a i phone 6 16gb from ebay they provide me a coupon code which say that i will et back rs.7000.00 as discount after 5 to 6 week after delivery of product. but after 7 to 8 week i did not get the promised amount. these guys are cheating with me. i request you to please help me in this matter. thanks vikas [protected]

I ordered an Alfa trolley bag (Alfa Trolley Bag (Ambition)) on 1/7/15 and made the payment online(paisapay id-[protected]).They informed about the shipment of the product on 2/7/15 through first flight courier and provided the tracking number.However, I never received the item.The tracking no. was also of no avail as it did not provide any relevant information on courier company's website.When concated, even the courier company couldnot trace the whereabouts of the item.I filed an ebay guarantee claim but the claim was abrubtly closed saying that seller has provided the shipment proof and that the item was delivered and hence refund cannot be given.This is absolute nonsense on their part.When I contacted the seller(Rahul Traders)they instead informed that item was lost in transit.So, when I again contacted the ebay, they assured that they will look into the matter.Till now they are doing nothing but giving assurances but NO solid step.Have almost given up on them.

This complaint is regarding an ebay order with Paisapay ID [protected] placed on 24/8/2015 for an Apple IPhone 5S 16GB with seller I2CWORLD. Before placing order with ebay for the same on 24th there was an issue with the posting, there being no applicable shipping option available for the same at my location in Kanpur, UP. Also I had a few doubts about the condition of the product which I intended to purchase at that time(the product which i ordered and with which i am now facing issues). So I called upon ebay for clarification and whether the product could any how be delivered at my place. They further directed me to contact the seller i2cworld for apptopriate clarification/details and shipping options. Thereafter I contacted the seller for the same who upon my request furnished me with the details of the details of the same. Also they updated thè post to include my place under the deliverable areas assuring me the delivery of the same as per the description. According to the description furnished to me on phone(customer support line) the handset was to be a brand new one with all the original accessories in retail box and the possibility of a broken seal/opened box as the handset is supposed to be an imported one which goes through customs clearance. Also the specific post on ebay was for a silver coloured handset but my personal preference was for gold to which they amicably replied that the colour was not an issue and after my successful placing the order on ebay they will update the colour of the product to be shipped under the order as per my choice. So after all the detailed description provided to me and all the assurances given regarding the quality and colour, I had no doubts about its condition and originality. So I proceeded with the order and finally placed it with shipping being made available at my place. Now today (i.e. 4/09/2015), after such a long wait I finally received the product but to my surprise in a pathetic condition completely different from the description provided to me before placing the order. Leave aside the broken/open seal, the product was loosely packed in a sub-standard pain white box wrapped in a bubble sheet. Also the in box accessories were fake sub-standard chinese and not original as assured. I also doubt the handset to be a chinese replica which nonetheless is roughly used with major and minor scratches all over its body.This sort o[censored]nethical behaviour is completely unacceptable and uncalled for. These fraud sellers by such means try to deprive us of our hard earned money. I no longer trust the seller, for all the miscommunication by them are an ample indication of their intentions. I need help from your forum in this regard for speedy and amicable resolution of my grievance and in putting the perpetrators to task. Since the transaction is covered under Paisapay Protection by ebay, I hope that the refund will be processed at the earliest and the product reverse picked on urgent basis. But for all this to happen I need your help in this regard in pushing my case against the seller with ebay. The fraud done by the seller has put in danger an amount of ₹21315.48/- (ordered value). Please help me get my funds back on urgent basis as it has long been blocked for no use. The contact number of the seller I2CWORLD is[protected] where one needs to ask the operator to connect the call to ebay department alternatively the extension for which is 118.

I had ordered a ktm tank pad from ebay. They informed they will ship it through on dot courier. They did not bother to call me and sent my product back without refund. Instead of calling me they were calling my dad (whose number i had provided on an earlier purchase). I have attached a snapshot of order details which clearly mentions my shipping address and contact nos which is [protected]. I really have no clue why were they calling the number provided on my earlier purchase(more than a year back)?? When I called them at [protected]... a lady picked up the call her way of speaking was very unprofessional and rude... she said its my fault... so i said i dont want the product. This was the reply she sent "U had provided your father's nos on ebay which is your mistake. Pls provide correct info, do not fool others" Note: A person does not always shop online for himself..but also for friends..family...others...who might be at a completely different location and ofcourse with a different contact...So do you call the buyer or the recipient?? I did not argue as she was not technically qualified to understand or resolve my problem. So guys beware... never shop anything from ebay... they will take payment and not deliver the product...this is very shameful and a serious offence...Please do no play with the sentiments of your customers...I am really disgusted with my experience from ebay... PaisaPay ID [protected]

My registered id on ebay is nikhil.[protected]@gmail.com I bought qa battery about 2 month ago but it was not working so ebay gave me a coupon of rs. 350 in compensation but now my account is suspended by them and I am not able to use that coupon for which I had paid my "hard earned money" I already contacted with eBay but they are not helping me please help me...!!

I made a transaction of a total INR 45, 581 on Ebay.in for a laptop on 26th August. The transaction was debited from the account on 26th august for no order placed from Ebay. On 28th August Ebay told me to send a bank account statement which i have sent on 28th August itself. There is no action taken till date, Ebay is not refunding my money.

I am struggling to process my refund via Ebay, I purchase a item. the item no is[protected] and paisa pay id is [protected]. the purchasing date of item is 03/08/2015. But the item is not recevied. Then I a raise a claim on 11/08/2015 and the claim id is 1156747. I have called thrice to the customer service toll free but everytime I receive a same answer that I will receive a call from EBAY in next 48 hrs and the refund will be processed, I am highly dissatisfied with the EBAY customer service. This means when I purchase from ebay i have to be prepared and take out time to fight with ebay Regards, Mahan Indra Singh [protected]

I purchased a online item from ebay.in on dated 21/08/2015. via credit card. But till date i have not receive my item i already talk with custumer care via talecalling but no any possitive responce by ebay.in. i want my item as soon as possible..my paisa pay id detail are aslo below mention Order confirmation: PaisaPay ID [protected] You completed checkout on 21-Aug-2015 Ship to: Payment details: Total: kamal sharma Credit card Rs. 99.00 A3/201, BLOCK A3 NAND NAGRI DELHI DELHI, DL 110093 IN [protected]

I purchased a Mobile of Sony Xperia M4 Dual white eBay India Private Limited, 14th Floor, North Block, R-TECH Park, Western Express Highway, Goregaon (East), Mumbai 400063, Maharashtra(India) Email - [protected]@ebay.in which is the product no.[protected] through credit card which is transaction Id (PaisaPay ID: [protected]) on 15th August 2015. I have received the same on 22nd August 2015 when I opened the box of courier I found that the hand set was broken so the same time on 22nd August 2015 I lodged the complaint at ebay website though claim ID 1191353. It is very regret that I have not received any positive reply form company whenever I received a sms form company at time of lodging, the complaint within 5 days your claim will have been resolved. I am calling continuously and I have called a number of times in the company and customer care Executives are disconnecting my calls now. You are requested to kindly resolve my problem as soon as possible. I am awaiting your response positively. Thanks Anurag Dubey [protected] [protected]@gmail.com

Well I had bought CCTV KIT from the abroad even though i paid extra 500 rupees because of remit charges .
basically placed order on 5-08-15 & the order supposed to delivered on 10-08-15 as was promised by Ebay but it did not happen when i phoned i found that there was issue with post, i was asked to give some more days to be delivered to my door so finally the parcel arrived on 17-0815.as soon as i opened parcel what we have found that the item was broken and literally different than what i had place order did speak to seller had not received appropriate reply, even i was told why did you opened i was shocked to heard this .
after this just went to the ebay and filed a complaint against seller spent lost time jst got one reply wait 24/48Hrs your claim is under proses it has been almost over the half month do desperate just want to fild the complaint in consumer court .
please find the information of relevant matter .

Claim ID: 1164839
PaisaPay ID: [protected]
Item number: [protected]
Seller ID: hixpert
Date claim opened: [protected]

Dear Sir/Madam I purchased an item through an online shopping store E-bay at 12th August 2015 through COD. But my booked item has not delivered yet. I contacted many times but they gave no response each time The details of Product is given below. PaisaPay ID [protected] Airway bill no.[protected] Thanks Bal Krishna Vishwakarma [protected] 242 in front of MLB school Bada Bazar Sanchi Road Vidisha 464001 Madhya Pradesh

The order i made on ebay.in (Item Id:[protected]was not delivered, hence my refund claim was approved by ebay by their mail dated 14 August 2015 with reference to Claim Id:1160967. I was assured through the mail that money will hit my bank account within 6-8 working days, However it is not credited yet by Ebay. Hence I request to register my complaint against Ebay and I Pray for the refund along with the interest.

I have ordered one laptop worth of Rs. 44000 (by debit card payment; no COD was there) from Ebay which was supposed to be delivered on 13th August 2015 which was 1 day delayed and the Blue Dart courier boy handover my parcel to any unknown person named Abdul. I had complaint that in ebay & they havent replied anything to me. Later I had buy another product & this time I have ordered with COD. It supposed to get me on 27th August 2015 but I still havent got it. The Blue Dart website has updated in their site that I was not present when the man came for delivery. Again, the guy hadn't call me when he came. This is the complete irresponsible way of dealing products & this is the joint scam/fraud done by Ebay & Blue Dart Courier.

Sir, i bought a silver bangle from ebay for my sister for Rakhshabandhan. As the size was mentioned in the description of the product, i still ordered it, as i gave it to my sister on occasion of rakhshabandhan, as she tried to wear it, the size was small and would not fit in her hands, so i raised a ebay gaurantee claim and told to make them a refund of my amount, but my claim was rejected stating that size issues does not come under their gaurantee claim policy. I even contacted the seller for it, and they told me that nothing can be done now, as the claim was rejected. I talked to ebay executives and they told me that now they cannot open the gaurantee claim again and nothing can be done now. Sir my money has been wasted and i can't use that product, so what can i do now for this matter. I would like to file a complaint against ebay India for harassing me and not resolving my issue.

The issue is regarding eBay Guarantee claim for a defective piece of moile,
The Intex pro 3 G phone delivered by ebay
1) Does not charge properly despite of charging for hours at stretch.
2) The [hone has glare which does not give clear screen.

I opened a following EBay guarantee claim on eBay however it shows a replacement claim whereas I had chosen for a refund..
Claim ID: 1217203
PaisaPay ID: [protected]
Item number: [protected]

Resolution required: REFUND
EBay is not helping and responding on my refund.
I hate eBay and will never shop again on eBay..

Pls help.

Jaya kumar Aug 21 To [protected]@ebay.com CC Jayakumar __ Dear Ebay Team This is to inform you that we have received a parcel today from Ebay.Our reception lady has taken the parcel. We have not unpacked the same. We have told that we require refund and we dont know what is this parcel. We request to please clarify and resolve the issue on priority without any further delay Regards B.Jayakumar From: jaya kumar To: "[protected]@ebay.com" Cc: Jayakumar ; __ Sent: Wednesday, 19 August 2015 4:51 PM Subject: Re: Re: Regarding Paisapay ID : [protected]. SR# 1-[protected] Dear Ebay Team This is to inform you that we have received a phone call from the vendor informing that he is sending a replacement for the same and disconnected the line. We have made it clear that we want only refund. You can go through the emails we have written and the hardship we have gone through We are a regular customer of Ebay and this incident is making us to loose faith on Ebay. We request to instruct your vendor to refund and resolve this issue Thanking you in advance Regards B.Jayakumar From: jaya kumar To: "[protected]@ebay.com" Cc: Jayakumar ; __ Sent: Monday, 17 August 2015 9:48 PM Subject: Fw: Re: Regarding Paisapay ID : [protected]. SR# 1-[protected] Dear Ebay Team, Further to your email for returning back the Blackberry device for refund. Am attaching the images of Black berry sent back to the supplier QH Whole sale, Mumbai addressed to Mr.Danish Patanwala, email : [protected]@yahoo.com, Phone : [protected]. The consignment has been booked in CAPER DOMESTIC & INTERNATIONAL COUIER vide consignment number 2460271 dtd 17/08/2015 (The amount for sending the courier is Rs.120.(one hundred and twenty only) All the images of relevant documents attached. We request to do the needful at the earliest. Warm Regards, B.Jayakumar m:[protected] From:"jaya kumar" Date:Fri, 14 Aug, 2015 at 16:38 Subject:Re: Regarding Paisapay ID : [protected]. SR# 1-[protected] Dear ebay team Thanks for understanding the issue Since i am travelling i will send the product for refund on coming monday Appreciate your speedy resolution Sent from Yahoo Mail on Android From:"[protected]@ebay.com" Date:Thu, 13 Aug, 2015 at 16:57 Subject:Regarding Paisapay ID : [protected]. SR# 1-[protected] Image removed by sender. eBay eBay sent this message to kumar, jaya (2013_jayakumar). Your registered name is included to show this message came from eBay. Learn more about how to tell if an email is really from eBay. Image removed by sender. Regarding Paisapay ID : [protected]. SR# 1-[protected] Image removed by sender. Dear Jaya, This is in regard to the email which we received in grievance office for item not working for the Paisapay ID : [protected]. We tried to contact you on your registered number i.e. [protected] on 13th Aug 2015 to discuss your concern. However, we could not speak with you as the number was not reachable. For the resolution of your claim, we are requesting you to reship the item back to the seller and provide us the proof of dispatch copies, you can send us scanned images of the dispatch copy in jpg format at [protected]@ebay.com within 3 days of receiving this email. Failing to which claim may get closed. Kindly send the item back to the seller on below mentioned address. Name : Danish patanwala email : [protected]@yahoo.com Phone : [protected] The reimbursement of shipping charges incurred by you will be sent via coupon on your register email address and you can expect to receive it within 5 business days once the claim is closed, which is valid for 3 months. We await your reply at earliest. Thank you. Regards, Shafakat Khan Service Recovery Team. [THREAD ID:1-O27KPDC] -----Original Message----- Sent: 8/13/2015 12:04:08 PM Subject: Call - Outbound made to ([protected]) eBay Document ID: [protected] Learn More about how to protect yourself from spoof (fake) emails. This administrative email was sent to [protected]@yahoo.com from eBay. As outlined in our User Agreement, eBay will periodically send you required emails about site changes, site enhancements, and your transactions. Read our Privacy Notice and User Agreement for more details if you have any questions. Copyright ©2015 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. eBay and the eBay logo are trademarks of eBay Inc. eBay Inc. is located at 2145 Hamilton Avenue, San Jose, CA 95125. Disclaimer: This message (including any attachments) contains confidential information and is intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action based on the contents of this information is strictly prohibited. If you have received this email in error please notify [protected]@godrej.com. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Godrej & Boyce Mfg. Co. Ltd. group of companies. The recipient should check this email and any attachments for the presence of viruses. Godrej & Boyce Mfg. Co. Ltd. group of companies accepts no liability for any damage caused by any virus transmitted by this email.

Below is the mail correspondence and they are not solving... jaya kumar Aug 21 To [protected]@ebay.com CC Jayakumar __ Dear Ebay Team This is to inform you that we have received a parcel today from Ebay.Our reception lady has taken the parcel. We have not unpacked the same. We have told that we require refund and we dont know what is this parcel. We request to please clarify and resolve the issue on priority without any further delay Regards B.Jayakumar From: jaya kumar To: "[protected]@ebay.com" Cc: Jayakumar ; __ Sent: Wednesday, 19 August 2015 4:51 PM Subject: Re: Re: Regarding Paisapay ID : [protected]. SR# 1-[protected] Dear Ebay Team This is to inform you that we have received a phone call from the vendor informing that he is sending a replacement for the same and disconnected the line. We have made it clear that we want only refund. You can go through the emails we have written and the hardship we have gone through We are a regular customer of Ebay and this incident is making us to loose faith on Ebay. We request to instruct your vendor to refund and resolve this issue Thanking you in advance Regards B.Jayakumar From: jaya kumar To: "[protected]@ebay.com" Cc: Jayakumar ; __ Sent: Monday, 17 August 2015 9:48 PM Subject: Fw: Re: Regarding Paisapay ID : [protected]. SR# 1-[protected] Dear Ebay Team, Further to your email for returning back the Blackberry device for refund. Am attaching the images of Black berry sent back to the supplier QH Whole sale, Mumbai addressed to Mr.Danish Patanwala, email : [protected]@yahoo.com, Phone : [protected]. The consignment has been booked in CAPER DOMESTIC & INTERNATIONAL COUIER vide consignment number 2460271 dtd 17/08/2015 (The amount for sending the courier is Rs.120.(one hundred and twenty only) All the images of relevant documents attached. We request to do the needful at the earliest. Warm Regards, B.Jayakumar m:[protected] From:"jaya kumar" Date:Fri, 14 Aug, 2015 at 16:38 Subject:Re: Regarding Paisapay ID : [protected]. SR# 1-[protected] Dear ebay team Thanks for understanding the issue Since i am travelling i will send the product for refund on coming monday Appreciate your speedy resolution Sent from Yahoo Mail on Android From:"[protected]@ebay.com" Date:Thu, 13 Aug, 2015 at 16:57 Subject:Regarding Paisapay ID : [protected]. SR# 1-[protected] Image removed by sender. eBay eBay sent this message to kumar, jaya (2013_jayakumar). Your registered name is included to show this message came from eBay. Learn more about how to tell if an email is really from eBay. Image removed by sender. Regarding Paisapay ID : [protected]. SR# 1-[protected] Image removed by sender. Dear Jaya, This is in regard to the email which we received in grievance office for item not working for the Paisapay ID : [protected]. We tried to contact you on your registered number i.e. [protected] on 13th Aug 2015 to discuss your concern. However, we could not speak with you as the number was not reachable. For the resolution of your claim, we are requesting you to reship the item back to the seller and provide us the proof of dispatch copies, you can send us scanned images of the dispatch copy in jpg format at [protected]@ebay.com within 3 days of receiving this email. Failing to which claim may get closed. Kindly send the item back to the seller on below mentioned address. Name : Danish patanwala email : [protected]@yahoo.com Phone : [protected] The reimbursement of shipping charges incurred by you will be sent via coupon on your register email address and you can expect to receive it within 5 business days once the claim is closed, which is valid for 3 months. We await your reply at earliest. Thank you. Regards, Shafakat Khan Service Recovery Team. [THREAD ID:1-O27KPDC] -----Original Message----- Sent: 8/13/2015 12:04:08 PM Subject: Call - Outbound made to ([protected]) eBay Document ID: [protected] Learn More about how to protect yourself from spoof (fake) emails. This administrative email was sent to [protected]@yahoo.com from eBay. As outlined in our User Agreement, eBay will periodically send you required emails about site changes, site enhancements, and your transactions. Read our Privacy Notice and User Agreement for more details if you have any questions. Copyright ©2015 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. eBay and the eBay logo are trademarks of eBay Inc. eBay Inc. is located at 2145 Hamilton Avenue, San Jose, CA 95125. Disclaimer: This message (including any attachments) contains confidential information and is intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action based on the contents of this information is strictly prohibited. If you have received this email in error please notify [protected]@godrej.com. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Godrej & Boyce Mfg. Co. Ltd. group of companies. The recipient should check this email and any attachments for the presence of viruses. Godrej & Boyce Mfg. Co. Ltd. group of companies accepts no liability for any damage caused by any virus transmitted by this email.

I have purchased apple phone 4 from ebay on 21 march 2015.After one month the phone software automatiaclly vanished and its not working.I will show the set to some repairing centers ..they said it was assembled phone...and having copied software which is now vanished...technicians said this phone never get repaired. seller details mention on bill(Through Ebay) Akhilesh Jha Lower Basement 20, Tolstoy Marg, Connaught Place phone-[protected] ebay bill number [protected] record no 10699