eBay.in Complaints & Reviews

Dear Consumer Forum, 1. I had bought a Power Bank from eBay.in website and paid for a genuine product. They sent me a duplicate power bank with a worst build and inferior quality (shaking parts inside, that much worst). Product description : Xiaomi world's best power bank with free TPU cover. 2. I opened a complaint under eBay claim. They agreed to refund, but I insisted on having replacement and for the original product instead. Thay said they'll discuss with seniors and update me and put me on hold. I was on hold for ~0.5 hr. Again they called and that I was on hold I did not receive second call from same number as I fell in doubt and thought if I will hang this call then they will call me again or not and waited for long time, but they did not resume call. 3.They directly sent mail that we had tried to call you and you were unreachable. I replied this incidence and they called again to offer me a refund. I thought why to lengthen a topic and have a headache, hence agreed to have refund in my account. Furthermore, they agreed to send me a 10% coupon as a fortune. 4.Now they sent me a mail that I will get total 110% coupon instead of refund. And it is written that 'Buyer has canceled his claim request' even if I did not cancel it and not satisfied with it. They wrote this at their own. It turned off my mind totally and hence this request to resolve the issue. About the product delivery : a. They said in listing that product is of SILVER color, but sent BLACK color. b. Product quality is much inferior, but on website product is portrayed as an original one and no info about duplicacy. c. If we will shake it, parts inside will make a sound ad is hollow from inside not containing claimed cells inside. d. Even if after charging for long time, it loses charge automatically even before using it. Such a worst product. e. Cable for charging is too third grade.

I had purchased a brand new IPhone 6 from Ebay India online portal from seller (Vikrant Jain, seller id#virodh) at price of 60500 INR. This decision had made my nights sleepless since the purchase of the phone. The things I had taken care of while purchasing the product: it was ebay. Being veteran in the field we had no doubt on that even in the wildest dreams. The description said all the fancy things about Manufactures’ Warrantee of India and brand new condition. I re-checked with the seller and ebay, got the confirmation about validity of everything. Then the story begins how evil the people can be when their interest is fulfilled. I will write here series of steps which happened to me. 1. Looking at the package I got, I developed some doubt and got the phone to local Apple store, from there I came to know that, the phone is replaced/refurbished and it has few months of warranty left and it is for United Kingdom only, cannot be used in INDIA. 1st cheating and fraud. Look at the attached proof of service warrantee details taken from official Apple portal. (Named as Service and Warrantee) 2. I contacted ebay and told him about the entire situation. Acting nicely at the time, ebay call centre guy connected the line to seller and talked to seller. The seller did agree at that time to have further discussion and he called me to ask for the details. Intercepts from the conversation happened at that side: He checked this with his brother who is in UK (he send the phone from there, you can confirm with him, told me in one of over conversation over phone and he is the main seller). After they discussed and I also got a call from United Kingdom (Virodh Jain - +[protected] they asked me to return the phone and I will receive the refund. This was confirmed by the seller. 3. I sent the phone back and sent the receipt of shipping to both ebay and seller (Adhering to the discussion I had with ebay and seller). After I sent the product I tried to contact the seller regarding the delivery for which he started acting funny. His intensions started changing like he did was completely different guy. Sometimes he does not answer the call, answers somebody and says the seller has gone out, and at last he said that it’s a wrong number. This was very inconvenient for me but still I tried to sort out the matter and kept calm. Please note that he had got the phone intact and never raised anything about the phone at that time. 4. Ebay represented itself as if they are acting to solve the issue and asked for the information and provided all the proofs I had. Meantime I waited for almost a month with the promises of “getting back to you in 48 hours” . I don’t know what they (ebay and seller) were discussing internally and planning to get out of this collaboratively. Now they came up with this which I could not think of even in the dreams. Almost ages after the seller started claiming, the phone was damaged when I returned. What was stopping him to tell when my product got delivered to him and he was finding the ways avoid the talk with me ? These all defensive and notorious techniques they were playing not to give me my money back. Who knows the seller himself might have damaged my phone to save its reputation or gave the false and fabricated proofs of any other proof that my phone got damaged. I asked and confirmed the entire chain of courier and there were no chances of phone getting damaged. What’s our security in this? If you have the item you can do almost anything to avoid giving money back to customer. And the worst thing is EBAY (claiming since years about Ebay Guarantee) is making its hands dirty in the mud to save some fraud sellers. They did come up with this collaboratively. Please don’t spoil the reputation you have worldwide just to hide the dark and devil face of seller. I have mentioned everything from start till today, I hope you will consider the facts I have provided above. If you say I did not follow the procedures of returns, let me tell you, I did everything to the words of your executive. He asked me to talk to seller and do what he says. The most important of all, I am eligible for everything as I they are caught clearly with selling items with invalid and incorrect description. I am going to ask for extra compensation for all the difficulties and tortures I faced in last month.

Dear Sir/Mam I have order sony cp-f10l 10000 mah power bank worth of 1085 inr from eBay on 16 Feb 2015 paisa pay I'd : [protected]. After some time this is not working . i call to Mr. Sudhanshu Sharma which nomber is [protected]. He say me that return to product with bill copy to throug courier on this address is mobpals sudhanshu Sharma lg-9 d-211 vasant plaza nr. Bank of baroda, munirka new Delhi 11067. He told me that we send a new product to you.1month go I am try to call him but they not pick a call. Then I call to lendline no. He pic my phone and say me we are not receive your product. I anil kumar m.no. [protected]

I have bought SAMSUNG GALAXY S DUOS S7562 through ebay India on 04-Jun-13. PaisaPay ID [protected] ebay Id : vineet_rock Ordered date 04-Jun-13 Details of Phone: "BRAND NEW SAMSUNG GALAXY S DUOS S7562 (Black) DUAL SIM ANDROID ICS 4" 5 MP 1 GHZ"[protected] The incoming and outgoing calls are not working for the Phone. Since the product doesn't have company warranty and has only seller warranty for 1 year. I have reported to seller on 6th October 2013 Ebay.in doesnot cover this as it is more than 45 days Upon discussion i have returned the product through courier to seller. The product was not repaired and not returned back upon multiple calls and mails. Seller has requested to transfer Rs.360 on 22/10/13 for the reverse courier charges and its transferred. The calls and mails are not responded by seller from that time. Below are the seller details: Sohail ebrahim email: [protected]@gmail.com Shop no 3, ashrafi shopping centre, opp anees chamber, carnac bunder road, Crawford market, Mumbai 400001 Account Details of seller: Bank of baroda Soyel ebrahim fruitwala Saving account number [protected] Ifsc code Barbomcmina Regards, Vineet vineet.[protected]@gmail.com contact: [protected]

I bought Blackberry Q10 on 14th January 2015 in ebay. my e-bay paisa Pay-Id is [protected]. There is a software issue in my blackberry mobile. I am unable to do an attachment of files or pictures from any application such as gmail, whats-up, facebook etc.. For this problem, When i contacted the service center in chennai, they said this mobile which you have is, purchased from arab country. The Updated version of blackberry software for my mobile is not yet released here. Kindly do the needfull as soon as possible for my issue. I feel unhappy with inconvience caused. Kindly acknowledge the status of this complaint to my mail [protected]@gmail.com. Thank you.

Sir, I purchased HTC Desire 620G Dual - 8 GB - Grey Imported **Brand New** [protected] ) on 21st April 2015. Since them I am facing issues with the handset. Firstly, the phone was not in a good condition when i received it (Edges of the phone were broken, material was detaching from it's body, dents on the outer surface of the handset. Phone heats up a lot while charging, so much that i cannot use it further till it cools down. The battery had severe heating issue as much as that it can blast off anytime).I even raised a request for the replacement of the handset with your team but was asked to courier the product to the seller itself. I even requested the eBay team to collect the handset from my end itself but was denied for the same and was left with no alternative rather to courier it. The other problem I am facing from the day of purchase of the handset is that, the phone gets switched off instantly. Also the power backup is so poor that 100% battery lasts only for 2 to 3 hours or so. I have to charge it three to four times in a day to use it properly. Day before yesterday my phone got switched off and since them I am trying to fix the problem.Till now the handset has not started working. Now the phone's charging jack has stopped working and phone is totally dead. I also visited the HTC store in order to get my phone fixed, but I got a shocking response from their side. I was told that my handset is not yet registered at HTC. Hence, I was further denied for the fixation of the handset by the store. Being a frequent and trusted customer of eBay, hearing this was a big shock. I am now in a dilemma whether to trust your team or not. I have almost lost my trust with the eBay team. Also, I am very much annoyed with the handset I am using due to the above everyday issues. It is affecting my work-life balance (as mobile phone is really a necessary asset). I was in an urgent need of a smartphone when i purchased the handset. But its purchase rather added to my miseries. The seller is not attending my calls and has put my number on block list. When I called rom a different number than he is just cancelling the call. I humbly request you to kindly initiate a refund for the handset as soon as possible. I am in no mood to continue using the phone. Neither I want your team to fix the issue the phone is facing. Please refund my amount as soon as possible. I am a working professional with long hectic working hours due to which it would not be possible for me to courier the product to the seller. I request your team to collect the handset from my shipping address. I hope to get my problem fixed soon else I have to take some serious actions regarding the issue. Guarantee claim ID -983733 Paisa Pay id -[protected] Thanks and Regards, Faisal Riaz ([protected])

Dear Team I have been contacting ebay and the seller for my replacement or refund for my Mother board I purchased but till now I have not got any solution to my complaint. I would really like you to solve my problem because this is the worst customer service I have received from any online shopping portel. Regards Jeffery [protected] jeffery stubbs Today at 1:49 PM To [protected]@ebay.com [protected]@ebay.com [protected]@theitwares.com Dear team what is happening with my refund I have sent you the copy of the service complaint form and the board is still with the service center. Please let me know as I will take this matter serious and lodge a complaint with the consumer forum Jegards Jeffery From: jeffery stubbs To: "[protected]@ebay.com" ; "[protected]@ebay.com" ; "[protected]@theitwares.com" Sent: Friday, 15 May 2015 4:46 PM Subject: Re: Further action has been requested on eBay Guarantee* claim - 996663 Dear Team I have been to Accel Frontline and gave the motherboard for service but Just would like to be very frank with all of you mentioned in the too address. This is one of the worst customer services ever received by me from any vendor, this board was not used even for a day and now I have to take a serviced board from the center. PaisaPay ID: [protected] Item number: [protected] I however will be making a complaint to the consumer forum and will give my comments on all the websites about ITwares.com and ebay.com website how you guys cheat people after taking their money. Jeffery [protected] From: eBay To: [protected]@yahoo.com Sent: Tuesday, 12 May 2015 5:36 PM Subject: Further action has been requested on eBay Guarantee* claim - 996663 eBay Guarantee * - Don't worry, Buy happy! eBay eBay Guarantee Update on your eBay Guarantee* claim Dear Jeffery, Further action was undertaken on your eBay Guarantee* claim. We request you to review it and help us with the necessary information. Please find the details here Action : Buyer to provide Proof of "Item not as described" Remarks: "For the resolution of your claim, we request you to provide Proof of Item not as described. Please forward an Authorized Letter from any merchant who deals into such items stating that the item is not reason of the claim . Authorized letter must contain appraiser?s name, contact No. And his complete address. Kindly send us the scanned document in JPEG or PDF format on [protected]@ebay.com. We should receive the copies within 3 days from the receipt of this email failing to which we will have to close the claim and reject your request of refund. Waiting for your earliest response." Item Information Claim ID: 996663 PaisaPay ID: [protected] Item number: [protected] Seller ID: theitwares Date claim opened: [protected] Email reference id: [#93a609acfd694b53982bc6c3165c4b0e#] eBay sent this message to Jeffery Stubbs (jeffstubbs). Learn more eBay is committed to your privacy. Learn more about our privacy policy and user agreement. © 2015 eBay Inc., eBay India Private Limited, 14th Floor, North Block, R-TECH Park, Western Express Highway, Goregaon (East), Mumbai - 400063, India

Hello sir i want to cancel my today order. And please return my money as Soon as possible.. Registered email.. Muni. [protected]@gmail.com Mob-[protected] My order details is... Hi dharmendra, Thank you for shopping on ebay! Your order is now confirmed. Please note The paisapay id [protected] as a reference for your records. Track your order Order detailsyou completed checkout on 21-may-2015 Ship to:payment details:total:dr. Dharmendradebit cardrs. 819.00424 ada Colony pala road Opp bank colony Aligarh, uttar pradesh 202001 in [protected] — *thanks & regards* *dr. Dharmendra shrama * *principal, education department al-hidayah college of education, * *haibat pur siya, aligarh (U. P.)* *mobile:[protected]*

Dear Sir, I have bought a mobile phone from ebay site. when i got mobile then i saw mobile has not work properly so I talked to ebay then they said back to us. After I back that mobile they are not going to give my money back and they are abort me. dont give responce to me. so its my humble request to you please help me to take my refund back

Whom so ever it may be concerned. On 26/03/2015 i have purchased the item from GURU Bhaksh Kaur Item Number[protected]. This is defective and informed to the seller and ebay as well. Later Ebay has sent me an email stating ebay will take responsibility to take the product back and ship to the seller. Email Dated - and claim ID - 942334. Date: Sun, 5 Apr 2015 00:48:06 -0700 From: [protected]@ebay.in To: [protected]@hotmail.com Subject: Item Return action has been initiated on eBay Guarantee* claim - 942334. After the above email also ebay has rejected or informed me stating they will not ship it back and customer only need to ship the product. After multiple conversation ebay has forcibly asked me to ship the item back to the seller by customer it self. I have shipped the item back to the seller through VRL courier, VRL has already delivered the product back to the seller Guru Bhaksh Kaur, but he is giving false statement saying he has not received the product at all and not signed the deceleration copy. Now Ebay is asking me to provide the courier copy which i have already provided to EBAY but still Ebay is asking me again and again to provide me. The biggest concern is why my Claim ID has been Closed ?942334. Please do what ever is required to solve the problem. I have been loosing my patience and money.

I submitted my complaint on month of april 2015 but after completing 15 working days still I have not get my refund and I tried to contact him minimum 4times in a month so that's why I complaint for this pls resolve my complaint my claim iD 938409

i booked a phone through online shopping web site (eBay.in)...i paid one short payment of 30999/- to eBay through PaisaPay Id...but the neither delivered me my order (i.e.- i-phone 5s 16 gb imported factory unlocked ) nor returned me my Amount of 31000/-...i have all product link, seller link, and even i had contracted eBay.in ...but no positive sign by their (KPO) executives even ones an employee of eBay.in that is executive (Suyash) disconnected call ...Its being 8-9 times when i called eBay.in through phone calls ... ... my Refund was initiated on dated 30th April they as they said it will automatically refund my Money to my account but they n't did so...and on 7th may i got message that "Your Refunds of Rs.- 30999/- has been Approved by ebay ( PaisaPay) and now you will see your amount with in 3 working days...But No Action has been taken by Ebay.in...when its being 25 days...Don't Know Why they are doing this to me...Plzzz __/__ Help me...!! Even they are not giving me Any Augthantic Reasion for "WHY MY AMOUNT HAS NOT BEEN RETURNED TO ME ...EVEN AFTER FAULTY PROMISES AND FAKE OFFERS, FAKE REGISTERED SELLER (goyaljatin1107), seller information link http://www.ebay.in/usr/goyaljatin1107?_trksid=p2047675.l2559 product link http://www.ebay.in/itm/Apple-iPhone-5s-16-GB-Gold-Smartphone-/[protected]?

i am a seller on ebay and i got a order on ebay on 14th may and i shipped the same on 14th may and when i opened on 15th may to enter shipping details they sent a message saying account restricted and i was unable to enter shipping details i sent a mail regarding entering shipping details i got reply to provide paisapay id on next day that is 16th may and i replied to that with paisapay id after that i did not get any reply and on next day that is 17th may i contacted the ebay through call and they told i need to stop the shipping contacting courier but that was sunday and on sunday courier is closed and today that is 18th may when i went to the courier the courier already delivered the product to the buyer and after i contacted buyer and told him all the issues and told him that ebay will refund his money so send back the device or send money to my bank account he than did not answer my call anymore after that and ebay is also not helping to cancel his refund and give me my money back they tell me to contact buyer which is not possible as he is refusing to be the person mentioned on ebay and also the other number buyer called me is switched off so i want ebay to give my money back to me or cancel his refund and pay my money back to me the amount of transaction was Rs.16666 and i also have all proofs including courier receipt and all ebay messages i got help me recover my money from ebay.in's fraud please 16666 is not a small amount and i have attached some images. courier - DTDC tracking number - V21853137

eBay seller id - sell_roshan registered email id- nayak.roshan.[protected]@gmail.com dob- 10-jan-1990 address - hotel rainbow sapphire, lakdi ka pul, khairatabad, hyderabad, 50004 Account Id:E[protected]INR I want the creditation of that excessive i.e 4458 rupees .please refund that amount to the registered bank which has been registered to my paisapay So kindly verify and solve it as soon as possible. i have not received my money since 1 year,

Hi, I have purchased an item more than 2 months back (item id:[protected] from a china seller WANG YUE (no.[protected]@hotmail.com). Initially they told me they have dispatched item but I will take around 40-50 days to reach there due to normal shiping charges applied. I never received that item, then I contacted seller after a long discussion they were ready to refund my money, but told me not leave a negative feedback. Then I got an email from paypal, which was just a mail seller sent through a script. Actual Email from seller/paypal ################################################################################...⇄ On Friday, 15 May 2015 8:54 AM, "[protected]@intl.paypal.com" wrote: Dear Priyesh Beohar, WANG YUE (no.[protected]@hotmail.com) has issued a full refund for your payment. [protected][protected][protected]---- Original payment details: [protected][protected][protected]---- Date payment sent: 15-Mar-2015 Amount: $8.99 USD Thanks, PayPal Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link in the top right corner of any PayPal page. Copyright ©[protected] PayPal. All rights reserved. Consumer advisory- PayPal Pte. Ltd., the holder of PayPal’s stored value facility, does not require the approval of the Monetary Authority of Singapore. Users are advised to read the terms and conditions carefully. PPID PP343 - e2473b5863672 ################################################################################...⇄ But there was no money credited in my paypal/bank account. Now ebay has closed my case also. Item is removed from listing. When I discover on google I found many similar cases with big amount. Ebay has to look on those chinese scamers. I will be happy if I will get my full refund. Priyesh

I am facing an issue with ebay that my account is linked with another restricted account. Ebay CCE says that I am handling two accounts and my first account abhi.11 have unpaid amount therefore my second account koolguyy1990 is linked to first account and therefore second account cannot list any product. My part is I am using only one ebay account that is koolguyy1990 Before I conveyed many times on phone, and then sent a mail on May 6, 2015 that I am not using that abhi.11 account. I got a reply that they have policy on basis of which the link account. basis are name/address of account etc Then I replied again on May 10, 2015 that these details can be same of multiple accounts. Also on My account address, Multiple people work and they can use any name and address they use can also be the same. and IP adresses will be same as we connect to same ISP. Now I dint receive any reply till now. And I contacted many times on customer care number and many times they just disconnect the call. And when conversed, they lodged a complaint and said will be solved in a day. Again after 2 days, they say the same thing give one day. Today I tried 3 -4 times and every call was disconnected by CCE. I noted the name of CCE on last call. Her name is neelam kabley. This kind of service can one expect from such a big e- commerce brand. I immediately want to get my account unlinked with other account/s. As ebay peoples can only give irrelevant reasons of account linkage.

I have purchased one mobile battery from ebay. The battery was not usable, so i asked for refund. So ebay people without even conferring with me gave me a coupon. I kept on calling their customer care to ask for my money and they told they wil give me a call back and they never gave. These two following people promised me call backs and told they will make sure my issue is resolved. I have mentioned the names and the complaint IDs. Anupam 1-[protected] Kushagr gaur 1-[protected] Even after all these, i was totally fed up and let it go and called to know the coupon id. They just gave me the coupon id and they didn't even care to explain that its one time usable. I purchased something yesterday worth half the money and now they are saying i cant use it again. Ive used coupons from other online websites and its all multiple usage. Why should i suffer and lose my money when you people don't even explain anything? How are we supposed to know about the coupon policy when your executives dont explain it? Ultimately am losing my money. This is totally terrible and i feel really cheated. Most of my experiences with ebay has been dreadful. Nobody cares for the customer here. All you people need is our money. Registered id: [protected]@gmail.com Phone: [protected]

I am really very disappointed by ebay.in assured me that they will be doing refund process in 7-10 days now it is going to be month yet no response and not responding to any of my emails.. Shopping with ebay is headache and very poor customer service... I hope they should read this note before I take further action against ebay ...Here is my whole details of pending transaction .. Claim ID: 971678 PaisaPay ID: [protected] Item number:[protected] Seller ID: gwalaniyogesh Date claim opened:[protected] Remarks : As per our telephonic conversation on 24/04/2015, we are pleased to inform you that we are approving your refund request in form of eBay coupon. You will receive a coupon of 110% of item value. It will be sent to your registered email address, and you can expect to receive it within 7-10 business days and the same is valid for 3 months.

Sir Mi Id [protected].Sir My Refund [protected] Not Complete after 5 Days.sir i call Many time E bay But Not Response .E bay Refund Is Bad.Bad. Plea.. Take Step N Refund My Complete. Sir Mi Id [protected].Sir My Refund [protected] Not Complete . Today I Talk Sir Ur Ex Gourav Kumar Bad behavior.I Dont Shopping From E bay .N Tale All Customer That Ur Ex Bad Behavior Shopping.

dear sir i inform you that i was purchase 2 product from your web site(Ebay) but this product is not good & genuine so i want replace it and i want my money back because this product is not matching ..with original product and their fabric is very very low and you charge this product me 1500 and 2500 Rs. so please return my money... this is my paisa pay id [protected] [protected] mahender kumar [protected]