eBay.in Complaints & Reviews

Nov 30, 2017

Updated by shivamanjujrp I tried many time with ebay customer care but every time one new customer care executive responds and tell the same story from the beginning what others said so i came to that my my problem is not going to solve so i loft my hopes and confident on ebay customer care
As of Now(from October to 30 November 2017) there is no mail communication nor phone contact from ebay or seller to me they how can they change my complaint status as Resolved.

My problem is not resolved but i left hopes on everyone thats why i stopped wasting my time with ebay customer care.

Oct 12, 2017

Updated by Aditya_12 This particular purchase issue was solved. But my next purchase also had a similar issue ( for which refund is again approved.) I will try one more purchase in eBay for the same product.

Oct 11, 2017

Updated by vibhorag Hello Ebay, I was told refund was provided. But it was not

Oct 15, 2017

Updated by vibhorag Generally poor response from ebay..

Sep 21, 2017

Updated by friendsgg Moser Trimmer model is[protected]

Sep 28, 2017

Updated by Rajesh Wadhera I got this item on 9th Aug. I informed you about problem on 22 aug through your online process. I waited for 6-7 days but did not get any reply then i raised my complaint on 29th Aug. You can verify these dates.

You then asked me to return item. You never mentioned that i should send in same box. You received on 6th Sep. which i had received on 9th aug. Then why are you consistently lying that i used it for than 1 month. I again tell you when i used it for the first time then only i found problem and same day i reported. This is not shoe/shirt type item that i will use it with in 1 day of getting it. It was a kitchen cooking appliance. We first time used it on 21/22 aug the day when i raised my concern by your online process where i selected various options given to reason out my concern.
This is becoming a great case study on how you try to play with customer money. You try to mislead customer by mentioning wrong dates. Thank God, i have kept all info with me.
Salute to your strategy o[censored]nderstanding your customer without checking his track record with ebay. Your misleading tactics are motivating me to move ahead.
You keep it up with your excellent customer service.

Sep 18, 2017

Updated by Illipilla Contacted ur team 4 times since September 12th through email n chat options provided in that page!
I only get an apologizing mail in reply stating that it would be escalated to concern team. Nothing more happens, how many times ever i contact them i only get the mail pasted here below, without a change of alphabet in it except for the executive's name! may b thats auto-generated message i guess!
Nobody is actually looking into the issue, it seems like. From August 17th till date I dont know whats happening else than that the Dispatch of DD is delayed. Dont the reason for delay. Dont know what to do. Dont know what ur executives are really doing else than apologizing.
My address is updated, My claim has been approved then why dont I receive that?? For every single action from you why do i need to wait for 15 wroking days?????
Stop wasting time atleast now and dispatch the DD asap.

The Auto-Generated mail i receive from eBay for every mail I send them.
"Hi Rajaram,
Thank you for contacting us. My name is Sohan Jha from ebay India Customer Service.
I apologize for the inconvenience caused to you in this concern
I understand from your email that still you did not received DD refund for the claim ID 3072925.
Already we have escalated this concern to our team to get it resolved as soon as possible. Once it gets resolved you would be intimated.
Be rest assured as you will surely get a revert from our respective team.
Being a buyer myself, I do understand how it feels in this situation. If you need any further assistance please don’t hesitate to get back to us.
Have a nice day ahead!
Kind Regards,
Sohan Jha
ebay India Customer Service

Sep 23, 2017

Updated by Illipilla that link is of no use and whats there for me to contact you for? my refund was approved and you have my contact details, just post the DD its that simple. Its been nearly 3 months so hope you speed up the process atleast now without stating 15 working days policy for every single action you take prolonging it to 5-10 years procedure. Or make it clear if it is Once Paid Go To Hell policy that you follow so that i can proceed in the way you deserve.

Sep 23, 2017

Updated by Illipilla do act upon the issue rather than apologizing, escalating and posting https://ocsnext.ebay.in/ocs/home this link which only makes it clear that you have excelled in the art of fraud.

Sep 16, 2017

Updated by shubhss12 You already have all the details in my EBay account (registered as Bina Saxena), my contact number (already told multiple times) is [protected].
So kindly don't give such lame excuses that you cannot reach me.
Respond properly or I will take this case further.

Sep 20, 2017

Updated by shubhss12 I am still waiting for a response from ebay but to my utter disgust, not a single reply has come forth so far, despite so many warnings and notifications. Now I am compelled to take legal action in this matter and will promptly sue EBay heavily.
To EBay : Respond within the next 24 hours or get ready to pay heavily.