eBay.in Complaints & Reviews

I ordered a branded watch and have received a poor quality duplicate item with broken parts on 31st March, for which I submitted refund claim, id: 2809073 on 1st April.
Customer care haven't responded to my claim yet, neither refunded my money.

I ordered a LYF F1s Mobile from Ebay.in as on 25/02/2017, but i received Gionee L800 as on 27/02/2017, i raised a claim regarding this issue as on 28/2/2017.
My Claim ID: 2728281 & Paisapay Id: [protected]. Since last 36days Ebay Claim team harassing me with unnecessarily and not refunding my money yet.

As per their last demand we reshipped their wrong product to the seller with their courier service which has been delivered as on 03/04/2017. But still Ebay Not Refunding my money and holding the case with unnecessary reason.

Return Courier Details :
Courier Name: Delhivery
AWD No:[protected]

Please resolve my issue as early as possible cause I already loose my money from this fraud website.

I have purchase Dell Laptop 3148 form e bay
they sell used product and product is not working i complaint for claim settlement they tems and condition also written for ebay grarunty clim eligible this product but when i purchase and after complaint again the company they are not give any responibilty and they cheting with us i purchase rs :28990 but they are not give any response and they chating with me they call me we are not any responsible for this product and no any king replay theya are chating with me

Thanks for your purchase, gagan k r!
Ebay
Ebay guarantee

Order confirmation: paisapay id [protected]
Hi gagan k r,

Thank you for shopping on ebay! Your order is now confirmed. Please note the paisapay id [protected] as a reference for your records.

Track your order
Order details
You completed checkout on 23-mar-2017
Ship to: payment details: total:
Gagan debit card rs. 549.00

Sir,
I buy a shoes from eBay on 21 March and I get it on 24 March . But I use 9 no shoes from last 3-4 year and I order 9 no shoes but this shoes is not comfortable so I request for replacement and refund on eBay guaranteed. After 4 days eBay call me and follow some process and I follow. After 4 days eBay again call me and follow some process again and I follow and he says we solve your problem in 48 hours I have not any info . I call eBay customer care he again says a new process and I do it . After some time I received a mail that eBay rejected your claim. I shocked and I call eBay customer care and he says we delivered your item and now we can't change this because this is not your policy. Sir now what do with this shoes bcz I can't use this and eBay says u want anyone and registered any complain in cansumer Cort but we are not accepting and not changed your item. Sir eBay give me 8-9 days fake information that we give your claim and after 10 days he says this is not in our policy. We can't this. Sir I heart from eBay and I am a student . 1000 rupees very valuable for me sir . Please register my complain and refund my claim from eBay India online shopping company
Thanks
Vimlesh Palawat
[protected]

I placed an order on e-bay details as below

1) order was cancelled within one hour of placing... Why was it dispatched in spite of this?
2) i have sent multiple messages within one hour of placing... Why was it dispatched in spite of this?
3) the posting shows 4 deo but offers only 2 in english text which is written very badly and points towards "cheating intentions"... Such post are giving bad reputations to ebay and should be eliminated immediately
4) why wrong numbers are being offered by ebay to sort out the matter

On 1st april, at 1.20pm, i was ordering (540 needles) 1.0mm derma micro needle roller black titanium for skin care. Its cost was rs.380. Payment is done but order not generated. I tried to call customer care it was also not a feasible mode of communication
Payment was done through the state bank of india and its transaction reference no. Is igabbhdfb7. Kindly refund me the amount or generate a order & send me the product asap.

Dear Sir/Madam,

I am highly regret to inform to you, My refund Amount against claim
No. 2699547 has not been received till yet. please check your record.
By the telephonic cunversation with your multipal telecallers, I have
done multiple request to you to refund but there is no responce agains
my request.

As per your telecallers, already they assured to me to refund by
Banker cheque/D.D. two time. besides it my Banker cheque/D.D. has been
returned without my notice.

I am very serious about this matter so please treat it on urgent basis.

Thanks with wishes.
Avnish Sharma

I have ordered acm temper glass screen protector, but it was recieved in damage /broken state.

Respected sir/ma'am

I have cancelled my order of redmi 3s plus on EBAY worth INR.9480. Ebay said they have refunded my money on 3rd february but yet I have not received my money.t oday is a 45 working days complited but payment is not get.a bank say no any transaction done by ebay for my account.

Refund Reference Number: [protected]

Auth ID : 11125

ARN number : 85215227034704592604332

Amount in Rs: 9480.00

my last time (BOB Customer care)complain id :125515

This is the 2nd time I am facing this problem.
I have already complain on 23rd march to you
But my problem is not solved this is my 2nd time complaint . I hope you would solve it in sort time.
i was also many time complains in Ebay Grievance but not get a proper solution

With Regards
Akshay Prajapati.

My name is diwakar Bindua and i am from dewas .
I have purchase samsung memory card from ebay at 18th march 2017
And ebay send me fake product
Which is not work
Product name-samsung EVO class 10 memory card
Paisapay id -[protected]
And I have already send letter paid issue by smasung authoriased service center supertron electronic pvt ltd indore.

Dear Sir/Madam,
I am to state that, First of all, I have ordered a memory card of Samsung 32gb Evo Plus from ebay.in having email id - sridhara.[protected]@rediffmail.com. But I have received a parcel from Shopclues.com for the same product which I have ordered from ebay.in instead. I could receive ebay parcel with ebay packaging as genuine but received in shopclues.com parcel. The second thing, I have ordered for Samsung Evo Plus memory card but received a normal Evo memory card packaging and inside the package, there is an Evo Plus memory card which is clearly stated as the duplicate memory card as I have uploaded all the images very clearly which you can verify. I did not get the genuine and the right product i.e. Memory card. Instead, I got a different product which is a duplicate as you can see the photos. This is a clear fraud by eBay seller. When I put a claim against them, they just suspended my account and rejected my claim as my account has been suspended. I requested them to reactivate my account but they denied. And also they denied refunding my valuable amount for the wrong product.

So I request you to please raise a claim on them so that, at least I can get my refund for the wrong product sent by the wrong parcel that is shopclues.com instead of ebay.in and hence obliged.

Ebay Paisapay ID for the product - [protected]
Item with Item Number - 100 % ORIGINAL | IMPORTED | SAMSUNG 32 GB EVO + MICRO SD SDHC MEMORY CARD
Item Number[protected]
Ebay.in Claim ID - 2805503

I hope for the best and waiting for a prompt and positive reply.
Thank You Very Much

Regards,
Sridhara Patnaik

A seller on ebay selling mobile phones, currently Xiaomi Note 4 (32/64Gb)

This guy is a Fraud. He said is Satish Kumar from Indore. He is Mobile seller on eBay with ebay id vivejhari-0, Now he has changed his ebay id. He is changing ebay id after every 5-6 days, when he sell out enough 40-50 mobiles and steal the money of customers.
His current ebay id is girismitta6 (0 )

After 5-6 days he will change it. But remember dont do anything outside the ebay. He is continuously cheating users by changing ebay id's.

This is the text description he puts in the ebay

Color: BLACK, GREY, GOLD AVAILABLE

3GB, 32GB=12000, 4GB, 64GB=14500

READY STOCK 100% GENUINE PRODUCT

NEXT DAY SHIPPING

FOR ANY QUARIES MUST CONTACT AT [protected]

Note: Before Doing Any Payment Must contact on whatsapp at [protected]

Factory Sealed Box Pack

On ebay he keep price as 12000 and when you have to buy 64Gb model he asks for 2500 extra via paytm or freecharge money.
Then he never send your mobile. Only takes your 2500 Extra money

He wants people to deal outside eBay. He promises to courier the mobile and takes advance amount for that. But he doesn't courier the mobile. If we ask for courier receipt, he gives some old receipts on which the names and address are not clear. Please don't trust this guy. He has cheated me. He is Fraud and should be severely punished.

MAHENDRA D WADJE Date 2/4/2017
B15/1, HDFC COLONY, NR THERMAX CHOWK,
CHINCHWAD, PUNE -411019
EMAIL—[protected]@yahoo.co.in
Mobile—[protected]
To,
Diggital Store, Second party,
EBAY-Iphone trader E-Bay Inc,
No 4/42, second lane beach, e-bay India pvt ltd, 14th floor
Near parrys, Chennai-600001 Noth Block, R tech Park, West highway
Ph—[protected] Goregaon (E, ), Mumbai-63

Res sir,
I undersigned MAHENDRA WADJE had purchased my
“NEW –IMPORTED –APPLE I PHONE 6 PLUS-128 GB SPACE GRAY-WARRANTY “from our worldwide esteemed, reputed and customer oriented E-Bay company .The details are as below

1) Name---MAHENDRA DATTATARAY WADJE
2) ADRESS--B15/1 HDFC COLONY CHINCHWAD PUNE
3) MODEL--NGAP2LL/A
4) IMEI---[protected]
5) MEID--[protected]
6) Model—NEW-Warranted ---I phone 128 GB 6 plus (grey).

Purchased from digital store (Ebay) with paisa ID---[protected] and delivered me on 31/1/2017.

Almost after getting this phone, I went china for 1.5 months and faced many issues, which I have reported through various Emails start dated 13/3/17 to Diggital/e-bay and Apple Corporation.
Now I came back to India on 27th March 2017 and after speaking many times with Diggital person they have agreed and told me to send my piece /Phone on which I am sending them on tomorrow (3/4/2017)
Diggital Store
No -4/42, Second lane Beach, Near Parrys, Chennai-63

Request you to look at below Guinean concerns :
Now after showing to Genuine APPLE Authorised service station (Attached card for your ref) I came to know following big big surprises to me, which I have not dreamt off in my life from at least Reputed E-bay Company and his best seller/Trader Diggital store Chennai.

After tried my best with the help of my I –phone friend’s and you tube education I have tried all various settings and then I went to Pimpri –Pune Apple authorised service station and when he saw this phone then he told me following shocking issues (Mr Harshal (Sr.Executive of Apple)is willing to talk with you/e-bay or Apple any time if you wish—attached his card)

1)This so called your description on e-bay “NEW –IMPORTED –APPLE I PHONE 6 PLUS-128 GB SPACE GRAY-WARRANTY “ is already expired his warranty on March 2015 itself.Now it is out of warranty??
2) After seeing it minutely he told Its Display is duplicate
3)It has WI-FI connectivity issue ---Not picked global network at all like on Airport/hotel in china &india/my company wi-fi etc (only Hotspot and very near by under router is connected.)
4)Display Quality is not good as new one
5)Voice Quality is not at par as other Apple Phones.
6)User interface response is also very poor compared with other apple i-Phone 6 plus.

As I am General Manager in Tata motors and know service industry from last 25 years, would like to resolve this issue impeccably and humbly request you to Refund /Replace (NEW –Under warranty Checked piece ), I will wait for next 10 days for your positive response before pursuing other options like legal counsel or consumer protection through my lawyer.

Pl contact me ---Mahendra –+91-[protected] and on E –[protected]@yahoo.co.in

Yours sincerely and Guinean customer,

MAHENDRA D WADJE
Tata Motors, Pune, India.

Sir,

Now a days my refund amount is not coming properly from ebay.

I paid for item no:[protected],[protected],[protected] = Rs.918.90/- on 02.3.2017 via PayTM mobile payment .(Problem is missing transactions.)

3 products came, But 2 times my 918.90 + 918.90 debited in my bank account. I sent attached my bank statement also. No action from ur side. Please please do needful immediately. I am feeling very bad.

MEERA SREENIVASAN

I have orderd redmi note 4 from the seller manoj.lahanu102 on April 1st at 19:15 and i asked him to cancel my transaction as he demanded 1500 rupees extra from paytm, he advertised from ebay app i request you to look into this uncomfortable transaction and also to cancel the transaction. Order number is not generated.
Please respond to the complaint to my email id mandava.[protected]@gmail.com
If not i will proceed legally
Seller's name:manoj lahanu
Mobile no. [protected]

I brought mobile (Micromax canvas fire 2) from ebay.in last month.
It was very bad experience. Mobile is still not working. I wrote email to customer care of ebay. I got very late response from them saying that seller will contact you soon. One fine day I got msg and email that your claim is not eligible.
My claim ID. 2746891
Paisa pay ID is. [protected]
Item no.[protected]

I have purchased a AC from ebay which is not delivered to me, also they are not refunding the amount. Details of incident are given below:

(I have proof of all these incidents as mail and call recordings)

While searching for product on eBay I saw a product in auction & I placed the bid. On 10/03/17 I got a mail from ebay "You won with a Rs. 33, 000.00 bid! The next step is to pay." After two minutes I received another email ebay message by seller. Seller said final amount is Rs. 27500 including shipping and installation charges. this is a brand new piece. then i got a call from seller to pay the amount in ebay account which he texted me. i told him i will do the same after confirming from ebay.

I called ebay customer care and had a talk with a telecaller and her supervisor NIDHI, i asked whether there is any defect in the AC as the price is much less than the MRP Rs 71490 she said the product is new and ebay guarantee is there. if there is any problem then ebay will be responsible and you can make the payment as it is an ebay account. Asking her for double verification she confirmed the same from the backend team and denied to make the payment and told to ask the seller for payment link. I did the same & asked for the link in ebay messages. Seller provided the payment link on ebay messages.

then i confirmed it from ebay on 12 march, i asked ebay executive Parveen whether the link is safe and secure, and it is covered under ebay guarantee or not, whether the payment is going to ebay like other transations or not. he said the link is of ebay and paisapay. you can make the payment and the amount is safe and secure and covered under ebay guarantee and it will transffered to ebay & its like any other transaction on ebay. i asked again for confirmation and also told him that i had a doubt that the seller might be fraud as it has entered ebay just 4 days before the auction and whether the payment goes to the seller's account directly. he said they have proper documentation of seller be assured about it & its a good thing you are concerned about the seller and you are following the procedure as this is heavy amount and the payment is going to ebay.

i made the payment through the link of rs 27500. seller sent me the invoice on mail and updated shipping details on ebay. As the shipping details were invalid i called him to get the correct details. he didn't attend my calls i left a message on ebay on 16 march to give valid tracking id. I called ebay customer care on 17/03/17 they said they had forwarded the concern that they will provide me the valid orderID, paisapayID and the Tracking ID of the product. On 19/03/17 they registered complaint against seller with complaint number ts027310, 20/03/17 they said the case is already escalated and we are working on it.

On 22/03/17 i had a talk with NIDHI floor supervisor. its the first time they said the payment was made offline, at the end of discussion NIDHI said i will get my refund of rs 27500 within 2 days. i asked if she had my account details. she said she already have. On 24 march i called and they said i will get the amount by the end of evening. i asked about transaction id she said system is slow, please wait for evening and you will get your amount in bank account.

Till now i neither received my refund nor get the prompt response from ebay. they are denying for giving the refund and saying that they are closing the case from their side and said we cant do anything regarding this, you can do FIR against seller.

Date of Purchase: 12/03/2017.
Item Id:[protected]
My email id: deep.[protected]@gmail.com
Registered no.: [protected]
Easebuzz ID : TRFTF8WN8A
Transaction ID : S5HVB288

Please take serious action against ebay as they misguide their customers and and also they are not taking responsibility of their actions thereby, helps the seller in doing fraudulent activities.
Please help me in getting the refund as it has already been delayed. i am complaining here as i am confident that i can get the solution here.

Regards
Deepak Bajaj
[protected]

Plz take a necessary action on the above complaint so that they cannot do again the same with another people and people can save time and money through this online shoping.

I take this opportunity to share my poor experience of buying on ebay.in. My concerns with ebay are

1. Too much variation in price. The same item is available for say Rs 400 from one seller and Rs 600 from another?? I understand profit margins but so much variation is unjustified
2. Sellers just do not respond to queries – I have this very prominent observation on ebay. Sellers are too lethargic to respond. I must have written dozens of emails to several sellers but most of them do not respond. Looks like they are doing a mockery of their own business or have something to hide on ebay
3. Product picture/description/warranty/related information mismatch e.g. Pic shows 1333 MHz RAM description says 1600Mhz and one point it ways company warranty, same page also mentions seller warranty. The product descriptions are misleading
4. Showing one brand and selling something else e.g. description says AA battery but actual product uses button battery. Product is EasyCap but actual received is VideoDVR and so on
5. Despite when negative feedback is given ebay as a coordinator recommends to settle the matter with sellers!
6. Ebay does not moderate any info displayed by sellers.
7. Sellers say that Dead On Arrival should be set to Service Center but sellers are not even supportive to provide service center details or they are ignorant about it

As a consumer ebay is my last choice. Online shopping sites need to be more particular about customer centricity as you don't get to see the item before purchase.