eBay.in Complaints & Reviews

I ordered a mobile case, for my cell phone costing 530 rs, but when i recived the product i came to know that, the product was of very bad quality, its seem to be old.
When i complaint ebay about the product, they told me that, you will recive your money by bankoverdraft. Its been more than 9 months now, i neither recived the demand draft nor any coupuns from ebay, every time i call ebay, they say you will recived your dd in 4-5 days.. And no actions taken by them. These is bad how much time the consumer should wait for his own money, , this is harrasment to the customer. Please see to this matter urgently.

Item number :[protected] brown - received

Item number :[protected] black - not received

Both of the above is under the same paisapay id [protected] that is the confusion,

They guys think that the black is delivered along with the brown. But i only received brown. Black is missing and not delivered till date. But completely refusing to refund, giving atleast 3 different reasons on 3 different occasions. Hence proved that they are very inconsistent and very suspicious.

Do not want to give their full names or the escalation point contacts at all. I tried as much as possible.. But they are not giving it, yet another suspicious behaviour... This is only happening with the ebay customer care so it looks like a low level scamming happening in ebay by the contact centre agents..

Finally they disconnected the chat several times whenever i ask them questions on their face abt truth.

Hence proving ebay has now become a scamming place by their contact centre agents.

Last 18 I'm waiting for my product even I don't track my product plzzz help me

Dear Sir,

Ebay has supplied wrong item to me. It is not the same which I ordered.

Pls check your email dated 20 03 2017 came to me. Few lines of the email texts given as under.

Please resolve the matter soon.

ANIL KUMAR PIPAL

Email text:

Seller "shopvilla2016" has shipped item "32 CM Double Grill Pan Magic Pan Fry Pan Pressure Pan Double Sided Magic Frying" (Item ID:[protected] on 21-Mar-17. Your product is on the way!

Estimated Delivery : 23 Mar - 25 Mar.
The Shipping details are:
· Courier name: FEDEX
· Airway Bill Details:[protected]

I have purchased Zoook Rocker 2 bluetooth speaker, I have sent email to within couples of hours to ebay that the product is bad, they were lots distortion in the voice, but ebay is not taking responsibility. They said go to service center, i told them i don't have service center in city, if product didn't work well even 10 min then who guarantee it last for long. but least bother what trouble you face. I request them 100 times i don't want this product, return my money or i buy something else from ebay, no need to return my money. But they didn't cooperate with me. As they are forcing me to keep product which is defective. I feel the reviews on website are fake. Customer care of ebay is worst customer care i even experienced. I have tried to contact seller thru email & phone number, but i feel seller is fake too because email goot failure delivery and phone is being never responded. Please help me...

Dear sir /madam I bought redmi note 3 on eBay. Ebay provide me dead phone not working when I claim ebay rejected my claim and say go to service center. I want refund are replacement but ebay not deal properly with me. When I buy that phone on eBay. Ebay guarantee if any problems ebay get refund are replacement.

Please I need urgent query on this.

I had purchased 40 Watt Asus EEE PC Adapter vide Rec no. 3837 Ref no.[protected]. But adapter is not working / charging PC from begining.Shipper address is CODEICONIT Solutions Pvt Ltd, 38 2nd floor, Om Heera Panna Mall, Oshiwara, Andheri West, Mumbsi-400102 Phone [protected]
Details of paisa pay ID [protected]
I ordered on ebay on dated 19.03.2017 and received product on dated 22.03.2017. After making payment I got busy in work and today I tried to charge my Asus EEE PC and nothing happened.

I Shiv dutt bhatt ordered for a ear Bluetooth and I paid amount ₹ 550 for the same on 16 mar 2017 and company e mailed me that said item will shipped you on 20 or 21 Mar 2017 but on 21 mar they e mailed me that we can't shipped you and amount will be returned to your account uth in working three days on 23 Mar they e mailed called to company they replied your amount will be returned to your account till 08 Apr the matter is that such companies are taking interest of customer's account while they have either not such product or they are unable supply.

SAMSUNG 40" UA 40J5000 FULL HD LED TV WITH 1 YEAR DEALERS WARRANTY
Item no:[protected]

Seller: gadgets_world1
Sale date: 26/02/17 11:00

I had purchased the above product on 26 feb and waited for 1 march also for shipping but not shipped than i asked seller about shipping status but he said he had shipped than again on 2nd i asked for shipping details he said sir shipped you will get soon, I asked him to update the shipping details on ebay but he not uploaded than again he not uploaded upto 7 march . Than i had raised ebay guarantee claim on 07/03/17 that i have not received the product and if available kindly send me, but inspite that seller had not shipped product yet upto 10 march. Than he said shipped on 10 march and shipping staus uploaded was not trackable than i asked for refund of my money as i would not wait for a month for TV and had purchased from local market and now i dont want your TV, I message to seller and ebay also for refund of my money, Ebay is extending time each 2 days from 12 march extending they had given 15 march than extending gain they give time to seller they given him 17 march than again they given time to seller 21 march than again they given time to seller 23 march than again they given time to seller 25 march, i dont know what they want, when i already told i dont want your product now, you call back wherever it is i dont know i just want my refund as i am not going to accept product now which is far beyond estimated delivery time given of 1 to 3 march 2017 . Now i just want my refund from ebay for Rs. 23999/- They saying sir we will contact seller and provide resolution, when seller is not responding to their mail than why i have to suffer.I want my refund .

This is to inform you that as per trailing mail it was wort experience with your team where i feel sometime non sense people are hired in the company and also sometimes they have a pressure from there seniors to close the concern of the customer on immediate basis whether the customer should be satisfied or not with the resolution.
and these wrong hired people may lead to the degrowth of the company.

Now pls find below my concern

I have purchased two refurbished mobiles from your website but out of which one is working fine and second one having lots of issue on day one.

I raised a claim to cancel the purchased of second one and return the money . but received the reply that product is under warranty and so claim will not be processed.

If product is under warranty is does not mean that it should not work for a single day and warranty should only be considered if it is used for long time and then it creates problem. But if the product is not working from day one why should i take it to the service center...???
Further due to your bad behavior, I Further took this mobile to service center(Model Town New Delhi) but they guys confirmed me that the they have replaced the Display and now it will work fine but it actually not happens . I am not sure whether they have changed the display or not.
I have visited this center 4 times.

Then when problem was not rectified then i visited second service center in (Kirti Nagar Delhi) firstly they said that they will not take this mobile because we are already in touch with the other service center but when we shouted on them then they took the mobile and given us back they the problem has been rectified. We visited 3 times in Kirti Nagr service center but still the problem presist.

So finally i need answers of this Who will bear the loss of my time and money which i wasted in service center of Samsung, I visited 7 times and if the cost is 200/Visit there is loss of Rs 1400 only during first 15 days and the cost of the Mobile is just Rs 4000 and i also dont know how many more visits are required for this issue...???

Today i received the call from your executive team Gurgaon, They denied to provide me the support and forcefully closed my case and when i informed them that i will move to court legally, your team said that your are welcome ...!!!

Just see the behavior of these non sense guys.
Further now i will not go to service center for further and i want my money back into my account along with the fine also.
otherwise i can take this case forward to the Higher authorities of Court and will definitely escllate in social media
Facebook, Linked In & other networking sited.

I can assure that i will share article with you how big companies shutter are closed due to some wrong hired people in the company and a those who have not taken customer feedback seriously.

Article will be shared only after your reply.

I was buying Redmi note 4 tempered glass but it's good and am not satisfied so please kindly refund the amount below updated name and address
Revanna k 64 ROOPA building 5th cross Ramesh road T dasarahalli bangalore 560057

I received a fake one I just googled about the fake and original and I end up with the conclusion that is fake...because original one is made in Korea but this one is made in Taiwan...
Not more if I store anything in that is delete itself...And the speed is very low compared to original...The main issue is it erases itself.It costs 649rs
From a frustrated eBay buyer from kerala...Neeraja

Please kindly help as ebay india is giving me all the standard emails for not sending me a demand draft of 600/= since december 2016.
I called more than 50-60 times all of them give me same excuses for escalating teh case as the demand draft is lost???/
Hame on them
Escalating issues or speaking to managers like sunny, vivek etc is also pointless as they do not do anything.
Shame on gaurantee from ebay as they are stealing customers money.
Disgusting.
Never experienced this in uk or usa ebay.

Item information

Claim id: 2523218
Paisapay id: [protected]
Item number:[protected]
Seller id: oxofilllamps
Date claim opened:[protected]

Item information

Claim id: 2523218
Paisapay id: [protected]
Item number:[protected]
Seller id: oxofilllamps
Date claim opened:[protected]

Dear Consumer Helpline

their is an seller protection case in ebay which happen due to foul play by buyer .
details are :
Claim ID : 2480872 paisaPay ID [protected]
more than 87 days i dont get any resolution from ebay team . due to this activity i faced a loss till now of rs 12200 .

[protected][protected][protected][protected][protected]

also Paisapay id :- [protected] order placed by buyer on 06-feb-2017 was successfully delivered .

but ebay not transfer the remittance amount to my account till now .

kindly resolve the issue .

Thanks

First of all I find that the product information provided by sellers on ebay is either incomplete or deceptive. Take for example 4 GB DDR3 ram sold by seller itstoredatascan on ebay. Picture says 1333 Mhz but product description says 1600 MHz and despite of such a conflicting info it also comes with a disclaimer from seller side that 'PLZ CHK COMPATIBILITY BEFORE ORDERING'!!!

I have written several mails to such sellers several times on ebay but sellers simply don't respond.
Finally I decide to raise my concern to ebay customer care and they gave me a cold response that unless buyer has bought the product they can not contact or fetch the seller details.

ebay simply does not have any pre-sales customer support policy which is very much required for effective and transparent business.

This is an urge to ebay to improve upon their pre-sales customer support processes and achieve higher customer satisfaction!!

ebay should moderate the sellers that
1. Sellers are providing complete information including warranty / return policy/product specifications on product page
2.Sellers are promptly responding to customer queries

***IMP***
ebay, don't blindly ask for order number to help you support me in response to this complaint, if you really wish to solve anything! There's no order as this is a pre-sales concern. It's left to you to introspect your polices and improve upon them.

Claim ID: 2724536
PaisaPay ID: [protected]
Item number: [protected]
I order redmi 3s prime from ebay paying an extra Rs1000 above the selling price from other sites totaling to Rs10, 000. I initiated a refund process on 27th feb and until now the only update I am getting is that the claim is underprocess. I have the recordings and the chats from the customer care if needed. Ebay guaranteed 20 day claim is worthless.

My self Anil Singh and I am registered customer of ebay. I purchased item "20 in 1 Mobile Phone Repair Tools Kit Spudger Pry Opening Tool Screwdriver Set f" (Item ID:[protected] on 17-Nov-16. I paid by online my (PaisaPay ID [protected]). But eBay send it wrong address I have informed them but still I don't receive my refund. I have lot of time call to their staff but they told me their account staff will call me but still they not call me. Now I will make complain in consumer court about this and tell my problem and tell them about eBay fraudness.

I have place order of mobile via ebay on date 16 Dec 2016 . parcel delivered by bluedart courier but mobile not received in the box . I raised claim request for refund but ebay reject my claim but as per courier and shipper same weight parcel shipped which I received actually without mobile, I call many time to eBay customer care but they give resolution sellers favour.

Sir I brougt [3-Pack] Nacodex For Sony Xperia XA tempered glass, My paisa pay ID is [protected],
when I brought it in product detail written as 6", but it not not covered full screen of my mobile, so i raised a claim for return and refund my money, .
toady i got a call from e bay representative MR. subham Prakesh, his not listening to me, just telling I closing your claim, taking very unfairly you can listen your recording,
I requested to you kindly take a action of them, and return this unused item and refund MY Money.
Thanking you
somesh

I hv purchased a watch from ebay . When i recieve the watch..it was too big in size and also looks old. I have claimed my money back and raised a claim on ebay. But they favoured the seller and close my complaint . As flipkart.. if we want to return an item..they process the same day and u get back ur money withim a day in ur bank account. Ebay service is so use less. Ill go to consumer forum and vl take my money back .and also sue ebay on this issue.