eBay.in Complaints & Reviews

From:
"dineshkumar pai" | add to address book |this is spam

To:
Subject: re: paisapay id [protected] sr#[protected]
Date: sat, 25 mar 2017 16:49:12 ist
Cc:


Copy to: the consumer protection forum

Dear sir,

With reference to the above, i hereby inform you that, i have not received any valid response from you till now. Kindly arrange to resolve the issue at the earliest without any delay as the time limit mentioned in the e-mail exceeded.

With regards,

B. Dinesh kumar pai

On thu, 16 mar 2017 17:55:14 +0530 ebaysupport team wrote
dear dineshkumar,
We apologize for the inconvenience. Our service team is looking into it and will update you. You can also check the same at https://ocsnext.ebay.in/ocs/home
Regards, team ebay
On thu, mar 16, 2017 at 1:51 pm, dineshkumar pai wrote:
Copy to: the consumer protection forum

Sub: closing of request for approved refund amount/claim/escalation : non consideration of the e-mail request dt.[protected].

I am very much surprised to note that, even after sending request e-mail regarding the approved refund amount of rs.209-00 via. Coupon code and without taking into consideration of my valid and reasonable request e-mail, i am objecting your decision to close this escalation. Please consider the valid e-mail which was forwarded by me on[protected] and the non communicating of coupon code details through e-mail nor sms in time, delay occurred from your claims department/code issuing department, i hereby request you to change the decision to not to close this escalation. As discussed yesterday through phone, the issue regarding the non receipt of approved refund via. Coupon code for rs.209-00 and informed me that the coupon code was already generated from your system and the same was expired and not possible to reinstate the same nor refunded but the details of coupon code was not received and not communicated to me till now. I am very much surprised to note from your reply e-mail that, the contents reply of the e-mail is indifferent from the yesterday's discussion that "we have checked the details of your case and have noticed that the case filed by you is excluded from eligible transactions for filing a case under ebay guarantee. Therefore, the case filed by you falls under non-eligibility criteria. As a result, we have closed your case and your refund request has been rejected." how can you prove that the case filed by me is excluded from eligible transactions and falls under non-eligibility criteria??. Is there is any acknowledgement from me for the receipt of the coupon code details??. I hereby request you again that, on consideration of the above valid reasons, kindly re-instate the valid request and arrange to refund the approved refund amount via. Coupon code amount of rs. 209-00 at the earliest.

Awaiting your favourable response in this regard at the earliest.

With regards,

B. Dinesh kumar pai

Mobile no. [protected].

On wed, 15 mar 2017 15:48:42 +0530 [protected]@ebay.com wrote

Paisapay id [protected] sr#[protected]

Dear dinesh,

This is with regards to the escalation id: 070392, raised by you (Details below):paisapay id: [protected]seller id: vivekuma_404item name: boston co submersible heavy duty water pump desert air cooler aquarium fountainsreason of escalation: coupon not received

As per our telephonic conversation on your registered mobile no.[protected] on 15/3/2017. Wehave checked the details of your case and have noticed that the case filed by you is excluded from eligible transactions for filing a case under ebay guarantee. Therefore, the case filed by you falls under non-eligibility criteria. As a result, we have closed your case and your refund requesthas been rejected. For more information on the non-eligibility criteria to file a case, kindly check the below mentioned link:http://pages.ebay.in/help/ebay-guarantee.html#buyereligibilityYour understanding and co-operation is highly appreciated in this matter. Thank you for your precious time, have a nice day. Regards, vandana sharma. Escalation team[thread id:[protected]]

Ebay document id: [protected]

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Copyright © 2016 ebay inc. All rights reserved. Designated trademarks and brands are the property of their respective owners. Ebay and the ebay logo are trademarks of ebay inc., 2145 hamilton avenue, san jose, ca 95125.

I had an amazing experience of late with ebay @ 17.3.17
Ordered and payed in full for a 2.1 Altec Lansing Music System.
The next day, Solutionscornerinc smartly replies : "Thank you for your order. Unfortunately, we are currently sold out of this item[protected]"

Imagine, a multibillion-dollar business with operations in about 30 countries, specializing in multinational e-commerce, facilitating online consumer-to-consumer and business-to-consumer sales, headquartered in San Jose, California, being a notable success story of the dot-com bubble has no clue about its inventories.
The bottom line is : ebay is not concerned with its' customer's "Priorities, Time & Value for Money, customers and their presence in ebay are being taken for granted"

Surely, ebay a lost a customer. Similar experiences are now surfacing from multiple sources on expression of my experience.

Pretty bad show.

With deep regrets

My clam id 2296595,
Paisa pay id [protected],
Item id[protected]. My order is 32gb micro sd card 3pc. But i received only one or is a fake (Dammy) 32gb sd card. And two card is missing. Seller is vinayak [protected]@redfi mail.com.

I purchased a product on the 3rd of March and they haven't sent me the product neither the refund of rs 1699..they don't pay heed to the calls and keep telling me to wait. Also I have submitted my updated pass book details..more than 20 days I haven't received my money . called them around 7 times, they give assurance but account shows no credit.
Other than that they provide me a email. [protected]@ebay.com they don't respond. Every time you send a copy of pass book they it to send it again.. False transaction ID is provided to you.
And they ask you to run to the bank every time you ask for a refund

I just brought a product from ebay.in and made transaction through sbi debit card and the money is deducted from the sbi bank account but ebay is showing no confirmation and that product is still in the cart.
i m worried about my money .
.. i want my money back from ebay ...
please help me

NEVER EVER BUY FROM EBAY.IN. Flipkart and Amazon are much reliable sites and provide quick resolutions to customers than this good for nothing ebay.in site.

My hateful experience is as follows:
I bought an iPad from eBay two months back (biggest mistake of my life). The product was a defective one and I immediately claimed refund on it. I have not received any resolution for this till date. I was waiting for the ebay courier service to come pick up the defective item (dent) and they did not come for over a week and so I had ship it back to the fraud seller damaged the product (broke screen) and put the blame on me. The ebay people along with the seller are blaming me (the customer) for the damage (WTF?!) and asked me to submit so many proofs. I sent them all sorts of proofs like Declaration letter from courier office, tracking sheet of the consignment, hundreds of images of the iPad, etc. I have submitted all the proofs from my side and yet to receive refund. eBay is the worst ecommerce site ever. Customer Service is just THE WORST. Don't ever buy here.

DON'T BELIEVE IN THESE MISCREANTS. SHOP ON FLIPKART OR AMAZON OR ANY OTHER SITES EXCEPT FOR EBAY.IN. LIVE A HAPPY AND PEACEFUL LIFE.

I bought Brand new LG G4 mobile on 23.03.2017 at 8.04 am in morning and payment was made by me by credit card at that time only. Seller mentioned in item description that item will be shipped within 30 hours of payment. As even after more than 76 hours, item could not be shipped by seller in contravention of description, on 26.03.2017 at 12.33 pm, I cancelled my order and informed eBay accordingly. On 27.03.2017, email was received from seller that item is shipped.Subsequently seller informed me through ebay messages only that he has cancelled my purchase. I have sent copy of his mail cancelling my order to eBay but hey are not paying any attention. Tracking number of Maruti Courier mentions that booking information is not available. When my purchase order isalready cancelled by seller, eBay should initiate process of refunding amount paid by me which has not been done so far.

Dear Sir/Mam
While browsing I found an item and was tempted to buy it. Item ID:[protected]

At the initial page I found image 1.
It was clear mentioned that price of the item is Rs. "1".
When I proceeded to make the payment to my surprise I found the price "999" times more.
I have spent a lot of my precious time.
This type of practices are never expected from such a reputed brand like you. This would only lead to decline of your brand name.
I further claim to get the item as listed at first sight at your website.
I hope you will surely understand and sell it to me at Rs."1"

I expect an immediate action from your side.

Regards
Ayushman Mishra

Hello,

Pls find attached refund mail from ebay.

Its been 29 days and I have sent my account statement 5 times to [protected]@ebay.com and must have called them a dozen times but everytime they promise that I will receive a refund but I have not yet received the refund.

I have also checked with my SBI Branch Manager regarding the ARN ref number eBay has provided. He has clearly stated that he or his bank cannot check anything from their end from this ARN ref number 74766517060708450306110.

My name is Vaibhav Agarwal and 5, 999 INR has been debited from my SBI savings account.

Pls look into the matter.

Thanks,
Vaibhav

Hi,
I had ordered for 2 Samsung Evo SIM cards on ebay.
What I have received is just a piece of plastic with Samsung Evo printed on it.
I want to return this product and get my refund on this product.

ORDERED PRODUCT- All Purpose Hypotonic NPK Fertiliser.
16th MARCH 2017-ebay sent sms that order receved.
18th MARCH 2017-sms received that product will be shipped by 20th MARCH.
23RD MARCH2017-sms received that product shipped on 20th MARCH.
25TH MARCH2017-sms received that product delivered on 20th march.The product was never delivered.Ebay site andPAISA PAY sites show no order placed when tried to track or request refund.
Item ID[protected].
PAISA PAY ID-[protected].
BILL No-EW82421745IN.

I purchased Samsung Galaxy J7 Duos Dual 16GB 1.5GB Gold[protected] worth Rs. 11, 400/- from eBay on 1st March, 2017 and prepaid the said amount to them (eBay) with Paisa Pay ID- [protected] dated 01/March/2017. (order copy is attached herewith) but I didn't received the bought item till date.

Surprisingly the online tracking history of my consignment is showing item is delivered on 6th March, 2017 while that is still not delivered to me.

On my complaint about the same to eBay and request for refund, eBay rejected the refund claim stating that as per Data Running Sheet (DRS)of DTDC (courier company) while as per DRS it is very clear that item is delivered to anyone else other than me as there are not my signature. Also the mobile no. written below the signature is neither my no. nor anyone related to me (DRS Copy attached). Moreover, the online tracking history of the item is telling that consignment is delivered to any 'SING' not to me (LAVKUSH DWIVEDI), the original buyer.

I told the same to eBay and DTDC that there is fraud signature. For verification I send them copy of my PAN card bearing my signature to compare with the signature on DRS. Also asked to verify on the receiver mobile no. that whether it is related to me or not, but eBay forced me to get a letter from local DTDC office that item is by mistake delivered to other than you.

Meanwhile I called to local DTDC office of Jhansi Mr. Sandeep Shrivastava on his mobile no. [protected] in which he accepted that delivery boy has by mistake delivered the item to anyone else at BIET than given shipping address at Bundelkhand University. I have call recording of the same. You pl provide link where I can upload the same for your ready reference.

In the view of above records, pl register my complaint and ask eBay to refund me my paid money Rs. 11400/- along with similar compensatory amount of my mental stress facing since last 20 days.

Paisapay ID – [protected]
My paisapay remittance was kept on hold.
I got an email from ebay asking to send Proof of delivery, i sent it to them.
On 15march I got their email again asking to contact buyer and ask him to send confirmation mail to them, the buyer also sent it.
When I called ebay to activate my paisapay remittance, their customer care guy talked in very arrogant behaviour and started making stupid stories.
When I wrote an emal to them again, they didn't replied me.
Its been 3months since I sold the products
Email : [protected]@gmail.com

Sir
i buy mamory card 32 gb on 16 fed 2016
but not deleverd 25 feb 2016 so calcle order and refund clain
but not my refund paisa till date
my mobile no [protected]
id [protected]@gmail.com

Dear Customer Care,
With reference to the subject cited above I, a member of Indian Currency notes seller and I have completed all the registration in the Ebay and PaisaPay/PayPal.Due to my KYC Verification is incomplete & Remittance status is suspended, I could not complete uploading photos and either I can not sell my Currency Notes.I therefore hope that you will kindly evaluate whether my Ebay/PayPal/PaisaPay is completed or not.And please kindly inform me as soon as you evaluated.
Thank you

Warm Regards
Shantilal Chakma
Indian Currency Note Seller

I'm a seller in ebay, and product was sold on 29 Dec 2016, I was supposed to get the remittance on Jan 16 2017, but due to some policy violation the account was suspended on that day, which means i will not be allowed to do any other transactions from now on, but the remaining remittances would be sent to me (said their customer support), Tried to reach their customer service after few days, and customer support mentioned that i would get the refund / remittance within 30 days of suspension which was feb 16 2017 as my account is under review, now its March 26 2017, i have contacted them for almost 5 to 6 times as of now and there is no positive result, everytime they say account is under review and we have escalated it to concerned team and they would get back to you soon, but till now i havent received any response. They wont even say a date when they would refund the money. Its fine if i cannot do any more transactions i just want the pending amount to be sent, either to buyer or to the seller.
The paisapay id is : [protected]
Screenshot attached.

As i raised the claim regarding the above mentioned product earlier on ebay because the same was not functional when checked. Now ebay team asked me to directly contact seller as they provide ebay guarantee within 10 days after successful delivery. But unfortunately i raised the claim after 12 days, the reason was that i received the product in Bangalore and checked in Kashmir as it was required for my brother (Kashmir). That is why it takes so much of time.

Now i personally request you to please replace the product as it costs Rs 2500 that means a lot for customers like me. I hope you will replace the same. Please do the necessary action and please do inform me .

Revert from seller:

From: SKV Enterprises
Sent: Wednesday, December 14, 2016 5:39 PM
To: Mir Suhail
Subject: Re: Request cum complaint regarding product LeTv LeEco Le 1s LCD Display with Touch screen glass.100% orignal quality Gold[protected].

Ok Sir please return the item to below Address

no 2 Venkatagiriyappa Coumpound 8th Cross Shanti layout, Ramurthynagar Bangalore, India 560016

And also please send your address i will send you Replacement,

I recently bought a Mi Pad 1 that is supposed to come with Xiaomi warranty. The product came in a faulty condition and EBay refused to even entertain my claim.

When I went to Xiaomi service centre they say that they do not provide any warranty for products bought on EBAY

[protected]

We have 3 complaints
We bought a new mobile letv le2 and when tested it's charger, it is not working.
The letv membership is asking to login and when we tried to login it is showing another account and asking it's password to unbind it.
Is this phone used by another person.

Item information.
Claim id - 2737688
Paisapay id - [protected]
Item number[protected]
Seller id - punit. Agl90
Date claim open-04/03/2017
I booked an oppo f1s 64gb gold on 02/03/17 worth rupees 17, 450=00.
And received the product by 04/03/17. By mistake wrong product was been shipped to me, so i have registered a claim and ebay has opened a claim on 04/03/17. Supplier messaged me that the replacement was not possible, so he sent message to the ebay team for the reverse pick up of the wrong product and refund.
The reverse pickup for the wrong product was done on 11/03/17. They promised to refund us within 20days, its been 20days and today is 24/03/17 n i have yet not received the refund.
Please look into this issue and refund the amount as soon as possible.