Hi Sir/Madm, We booked phone through online one product that is Samsung Galaxy J& on 4/01/2017 at Ebay.in, they said first with in one week we will receive our product, till now we dint receive product, later they said it will take one month for the shipping, so we cancelled the order which we booked that is on 7/01/2017 we raised a claim for refund on 7/01/2017, but Ebay people not responding properly, they are telling you should wait, our ebay guarantee team people will contact you, from last 25 days they are telling this one only, but we dint receive any call from ebay, but we receiving only mails, that will solve your problem soon. will solve your problem soon. But they are not ready to refund our money. I have sent so many mails with lot of patients, Its almost 25 days for the raised claim for refund.
Please, we request you to take this case as special and please solve our problem help us to get our refund. We suffering lot from this Ebay.. They are not taking serious about problem. They are playing with us.. Please sir, help us.
eBay.in customer support has been notified about the posted complaint.
Verified Support
Jan 30, 2017
eBay.in Customer Care's response Dear seshu phani,
We are sorry to hear that you've been having this experience. We don't have access to your account. Please reach out our concerned team here:http://ocsnext.ebay.in/ocs/home.
Regards,
Team ebay
Jan 31, 2017
Updated by seshu phani Dear Sir/Madam,
We did not receive any phone call from Ebay. Please sir we request you to solve this problem and make arrangement for our refund.
They are not at all taking serious about customer problems.
Please do the needful.
Re: seshphan_0 has sent a question about item #[protected], ending on 14-Jan-2017 12:43:55 IST - New Samsung Galaxy J7 Prime G6100 5.5'' 32GB Black Dual SIM GSM Unlocked Phone
My paisa pay ID No:[protected]
Item No: [protected]
Order Booked on[protected]
Order Cancelled for refund[protected].
But till now we dint receive our refund, but they are telling many reasons, like its already shipped, we sent through Speed post, and they have some courier no, it is not generated only, they they said we will refund your amount through paisapal is it ok for you, then they your issue is under process they said our Paisapay or Ebay gaurantee people contact you, now finally they are telling we have to because its New year Holiday, the seller will contact you.
Sir, with lot of patience i am waiting, but i dint receive proper response from the Ebay, please help me do arrange for my refund .
Regards,
Seshuphani
Jan 31, 2017
Updated by seshu phani Dear Sir/Madam,
I received a call from Ebay today from this No.[protected] and also received two emails from Ebay, please find below that email details.
[protected]@ebay.in
1:22 PM (1 hour ago)
to me
eBay eBay sent this message to Seshu phani ( seshphan_0 ).
Your registered name is included to show this message originated from eBay. Learn more.
Refund request approved for PaisaPay ID [protected]
Dear seshphan_0,
Your refund request for item "New Samsung Galaxy J7 Prime G6100 5.5'' 32GB Black Dual SIM GSM Unlocked Phone"[protected] has been approved.
You initiated this refund on 24-Jan-17 since you did not receive the item before the delivery deadline of 23-Jan-17.
Track your PaisaPay activity
You should be able to view the refunded amount of Rs. 20, 912.00 in your credit card statement / account within 3-4 working days if your issuing bank is private bank else it may take 12-15 working days for nationalized bank.
Note: If you have paid using debit card the refund may take longer than 3 working days. In case there is a delay, please get in touch with your issuing bank.
If the item is delivered to you subsequently, please contact PaisaPay Customer Support for assistance with returning the item to the seller.
Thank you,
PaisaPay
2.
eBay Guarantee* claim - 2620604 has been resolved
Inbox
x
eBay
1:24 PM (1 hour ago)
to me
eBay Guarantee * - Don't worry, Buy happy!
eBay
eBay Guarantee
An eBay Guarantee* claim has been resolved
Dear Seshu,
We are pleased to inform you that we are approving your refund request and the same will be refunded to your original mode of payment. Please find the details here
Action : Refund Processed basis seller request - Claim closed
Remarks : As per our telephonic conversation with seller on 31/01/2017 13:23pm, we are pleased to inform you that we are approving your refund request and closing the claim. Your refund will be sent to your original mode of payment and it will take 7-8 working days for the amount to reflect in your account. Note: Sundays and Public Holidays are excluded from working days. Thank you for shopping with eBay.
Item Information
Claim ID: 2620604
PaisaPay ID: [protected]
Item number: [protected]
Seller ID: lcddisplay2018
Date claim opened: [protected]
Email reference id: [#ffbe2f46d01f4391b6e564e88503969c#]
eBay sent this message to Seshu phani (seshphan_0). Learn more
eBay is committed to your privacy. Learn more about our privacy notice and user agreement.
© 2017 eBay Inc., eBay India Private Limited, 14th Floor, North Block, R-TECH Park, Western Express Highway, Goregaon (East), Mumbai - 400063, India
and i have given reply them, that please make it soon for my refund.
Regards,
Seshuphani
Feb 11, 2017
Updated by seshu phani Sir,
I have already registered a compliant against Ebay.in, stating that i have not received my refund till now, through they have sent one email that our refund claim is accepted through Ebay, we will receive our refund with in 3-4 days, again one more email received from Ebay that we will received our refund with in 8-10 days, but its almost 12 days over till now we dint received our refund, they are not taking serious about customer problem.
I requested you also, but from your end also my problem not solved till now.
Please sir take as serious case about my issues, i have already given all details about product.
Kindly take action against Ebay, its fraud company, their service is very worst service.
Here with i am attaching last email communication, which i received from Ebay on January 31st 2017. Please find below:-
Please, Please I am requesting you do something for my refund amount.
An eBay Guarantee* claim has been resolved
Dear Seshu,
We are pleased to inform you that we are approving your refund request and the same will be refunded to your original mode of payment. Please find the details here
Action : Refund Processed basis seller request - Claim closed
Remarks : As per our telephonic conversation with seller on 31/01/2017 13:23pm, we are pleased to inform you that we are approving your refund request and closing the claim. Your refund will be sent to your original mode of payment and it will take 7-8 working days for the amount to reflect in your account. Note: Sundays and Public Holidays are excluded from working days. Thank you for shopping with eBay.
Item Information
Claim ID: 2620604
PaisaPay ID: [protected]
Item number: [protected]
Seller ID: lcddisplay2018
Date claim opened: [protected]
Email reference id: [#ffbe2f46d01f4391b6e564e88503969c#]
eBay sent this message to Seshu phani (seshphan_0). Learn more
eBay is committed to your privacy. Learn more about our privacy notice and user agreement.
© 2017 eBay Inc., eBay India Private Limited, 14th Floor, North Block, R-TECH Park, Western Express Highway, Goregaon (East), Mumbai - 400063, India
We're sorry to hear about your experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home.
Regards,
Team eBay