eBay.in Complaints & Reviews

My self vikram somoshi, purchase motorola batter frome ebay.in
At 10-jan-2017, paisaypay id - [protected] invoice ref no[protected] rec no - 8682
As soon as item received i check the item but it's dead as arrive, and on the same day i request ebay to replace product as it is not working at all, but they deny from replacing as they said go to service center and replace from there, within the period i tried to reach seller who register on ebay.in as gineegin. Store
But he was not picking up my call till date, even not responding anything,
Finally i go to authorize motorola service center for replacement, service center deny replacement because they are not giving warranty for battery's which purchase online, and service center executive also talk with ebay executive the same here its conversation ref number given from ebay[protected] executive name - mr. Kaushal from ebay.in
After all this things finally ebay.in told me that "you need to contact seller again for replacement and if he not give you replacement or deny then we can not help you anything"
This was horrible after putting hard earn money i purchase new product and it came dead then also they are not replacing and refunding amount, seller not responding and ebay.in straight away decline my complain and saying can not help you. Which is big fraud!! Its mentally harassment!! West of time and money!!

Dear Sir/Ma'am,

Already send two email for same concern and last email sent you on dated[protected] but didn't get any revert from your end and so many times contacted to customer support number and today also contact to customer support and they said we are forwarding your request to our supervisor.

My issue related to account, Actually New Buyers unable to purchase anything from my listed products from last 8-10 days.

Whenever Buyers tried to click on "Buy it Now" Option then they are getting error of "Buyer Requirements" which is not updated in my seller account. Problem is facing "ONLY NEW BUYERS" who has 0 Feedback in their account.

So, I humble request to you please look into this matter very seriously and solve this issue ASAP without any delay. It is totally affecting my business and you are not helping in this regards.

User ID - online.fashionstore

Kindly find the attached screenshot of error for your reference.

Thanks & Regards,

online.fashionstore
Dinesh Kumar
91-[protected]

I have purchase mxq when received the item & test its not in working condition And we have immediate claim for same so please take a action for refund my money

Hello I have purchased item ebay amount 549 ₹ is deducted in Citibank bank however it didn't shows item purchase successfully. Could you please may I know the status.. I checked the Citibank balance it's shows amount deducted could you please let me know the status of this . This is first time I'm purchasing things in ebay, I hope this issue will be resolve soon.. awaiting reply..I have attached bank statement also

I have order lancer slipper last month .and i have claim for that one .my claim has been approved .I didn't get my refund ammount.and my claim I'd is 2605030
For paisa pay I'd [protected] please make immediate action in that one .I am contact with eBay they sad me that we have refund your amount .I have attach my bank account pass book

Dear Sir, I have purchase a "Bluetooth Hands Free Car MP3 Player FM Transmitter Modulator Dual USB charger" (Item ID :[protected] from ebay.in but they have deliver me a broken not working product, they have also not send the free product worth Rs.100 in the packet as they guaranteed. Now they refuse to refund the money after I claim the complaint. I am attaching the pictures here please do the needful as early as possible. We want the refund money.

http://www.ebay.in/itm/Bluetooth-Hands-Free-Car-MP3-Player-FM-Transmitter-Modula...⇄

Hi team,

Please find below the one of detailed email communication regarding my refund forfeited by eBay

Hi Nagma,

My bank has denied to accept the below ARN number and the money is still with EBay.

Below is the mail sent by ICICI bank.

Thanks
Shadab

Sent from my iPhone

Begin forwarded message:

From: Shadab Khan
Date: 2 November 2016 at 11:07:49 AM IST
To: [protected]@ebay.com
Subject: Re: 0007RaC17JKRDDMH:Fwd: Regarding PaisaPay ID: [protected] SR# 1-[protected]

Hi Shaikh,

Below is the confirmation that ICICI bank didn't receive the refund amount.

Please process it again.

Saludos,
Shadab

Sent from my iPhone

On 01-Nov-2016, at 6:09 PM, customer.[protected]@icicibank.com wrote:

Dear Mr. Shadab,

We understand your concern mentioned in the e-mail.

At the outset, we are extremely sorry for the delay in responding to your e-mail.

We tried to contact you on your phone number xxxxxxx868 at 6.08pm however we were not able to establish the contact with you.

We confirm you that as on date we have not received your refund for transaction of Rs 7, 498.34 from eBay as on date November 1, 2016 in your Credit Card 4375 XXXX XXXX 2009

Alternatively, you may call Customer Care with your city STD code followed by 33667777 from your registered mobile number.

We look forward to your co-operation and patience in helping us serve you better.

Sincerely,

D. Surya Prakash
Customer Service Officer
ICICI Bank Limited.

NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.

On 10/30/2016 11:30 PM, Shadab B wrote:
Hi team,

Could you please check the below the transaction made reversed with my ICICI bank credit card ending with 2009 on 16th Nov'2015.

eBay has provided the ARN number and they are quite sure that ICICI bank had received the amount but the bank didn't t/f it to my credit card.

ARN no. : 74766515320545231804355
Amount in Rs: 7, 498.34

It's been more than a year I'm chasing for the refund.

Kindly do an honest investigation to help me in getting my amount.

Best regards,

Shadab

Sent from my iPhone

Begin forwarded message:

From: [protected]@ebay.com
Date: 30 October 2016 at 7:14:28 PM IST
To: [protected]@gmail.com
Subject: Regarding PaisaPay ID: [protected] SR# 1-[protected]

Regarding PaisaPay ID: [protected] SR# 1-[protected]

Dear Shedab,

This is with regards to the Escalation Id: 061552, raised by you (details below):
PaisaPay ID: [protected]
Seller ID: i2cworld_inc4
Item Name: Apple iPad 1st Generation 16GB, Wi-Fi 9.7in - Black
Reason of escalation: Refund not received.

We are pleased to inform you that we had already processed your refund request from our end.
Your refund will be sent to your original mode of payment and it will take 6-8 working days for the amount to reflect in your account.
Note: Sundays and Public Holidays are excluded from working days.

If you wish, you may check with your bank using the following refund details:
ARN no. : 74766515320545231804355
Amount in Rs: 7, 498.34

At this point of time we request you to coordinate with your bank with above mention refund details and revert us within 48 hours by reverting us on [protected]@ebay.com. Failure to which we will assume that your issue was resolved and close this case from our end.

Regards,
Shaikh Nazir.
Escalation Team.


[THREAD ID: 1-[protected]]

eBay Document ID: [protected]

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I have ordered an item to Kerala and the very moment I realized I ordered an wrong item so I contacted both seller and eBay.in customer service and I was told by eBay.in customer service that I will be refunded .I have all the chat report with me. I got a email few days ago that they have shipped item to the given address in Kerala.when contacting eBay they are not helping to refund and they say as it's shipped they can do nothing .

Good Day,

Dear All

I had purchased a brand new Weston Wel-5100 48inch 122 CM Full HD Smart Led TV from Ebay on 7th January 2017.

Initially on 7th January 2017, your forwarder “Blue Dart” had called me and said that the outer package was oiled spilled and please check the Inner package and product before receiving, Also said that if there was any problem in product, they will take back. Hence I raised a claim (claim ID : 2605746). Later after checking the product I received it on 7th January.

After the TV was installed by the authorized dealer from the WESTON India on 8th January.

From 8th till 16th January the TV was working correctly. On 16th Evening the TV didn’t started up/switching on. It was stuck on the initial screen.

I called ebay on 17th January 2017 @ nearly 10.00 am and explained the problem and the customer call representative said that he registered a Reclaim for the Product as it was still under Ebay Guarantee and asked to wait and their reclaim department will call back me within 72 hours from then.

On the same day I called the Seller (WESTON India) and they say that they will arrange a service representative to inspect the problem soon.

On 18th January morning @ 10.30 am WESTON India’s service representative inspected the TV and said that there was a major problem in the main circuit board and coupled with software problem, Also said as the TV was only purchased 1 week before then, asked to raise a reclaim (which I did even before on 17th January) as that error component is the main part that drives the TV and worth to raise a reclaim.

Again on 18th January when I called the ebay customer care, they say that the reclaim call was arranged and the concern team will call me within 72 hours.

As I didn’t get any call back from ebay reclaim team I call customer care on 19th January @ 10.30 am and again explained them and even then they said that the reclaim call was arranged and the concern team will call me within 72 hours. Again in the evening I called the customer reminded them.

On 20th January (today) @ 12.30 pm when I called them they assured that surely the claim department will call before 7.30 pm today (20th January).

As I didn’t get any call till 7.15 pm, I called Customer care and checked the same. But to my shock I call customer care representative (Mr. Amit) says that this issue is not covered under Ebay Guarantee but asked me to check with Seller for service.

I just want the TV to be replaced as assured on 17th January and for the same the reclaim was raised. Now after 4 days follow up the customer care (Amit) says that again they will instate as call for Reclaim team and asked me to wait for 24 hrs (till 21th January).

I request you to interrogate this issue and please replace the faulty TV immediately.

Regards,

Anand Daivaraja B
Manager-SAP eWMS, GSC

DHL Logistics Pvt. Ltd.
"Temple Steps"
Ist Floor, Block II & III,
184-187, Anna Salai,
Little Mount, Saidapet,
Chennai - 600 015.
India.

+91 [protected]

I brought a product under 6 months warranty from seller. I raised a complaint but noone is bothered. Seller does not pick up call and ebay is least concerned.
I brought product due to ebay's name as i hardly know seller. I would buy from local shop otherwise. But now when seller is not paying heed, ebay is simplynot helping.

i am following up from last 1 month. Noone has called me even once from ebay. they say they tried calling me once in 1.5 months & i did not pick up phone. I am surprised, i have called them 40 times maybe but once when they called..that is it..

i was told to call on their grievance number but noone picks up the call then how do we reach out. The main customer support is not ready to help as they say these are 2 different teams.

I feel they are just cheaters who are trying to escape.

Dear Sir,

Goods Received today 2.15 pm
But goods brand “ new Charger for MI xiaomi redmi “
Adaptor found of inferior quality. And fused during power charging, Power Cable is in good condition.
We have also Called mob.no. [protected] Lalita Singh, but no reply.
Please replace the Best Quality Adaptor immediately

Ashwinkumar JOshi
Precihole Machine Tools Pvt. Ltd.

Ebay India,
customer service is fooling me around.
From 12th of december they were not solving my case.
My paisapay is yet not activated.
At first they asked me for the DRS copy and I was not able to provide so on the same day I mailed on insellerverification.com
To refund to the paisapay id for which my paisapay is on hold.
And after 1 month also the case is yet not solved.
They always say me that "sir wait for 48 to 72 hours" and I waited but no update again I call them and again the same speech wait sir already in escalation.
But now no more patience. I will soon hire a consumer lawyer and appeal a strict case against ebay india.
Because from 12th of december I had been waiting and they are fooling me everyday by the same speech.
My ebay id ashok568
[protected]@gmail.com
alternate no-[protected]
This time its over the limit.
Fraud ebay customer service Now you will see what customer can do to a company.
Today I am really angry with it.
No person can wait for such a long time.
my reminitances is on hold and this is not a JOKE EBAY!!!
DONT PLAY FOOL WITH CUSTOMERS.
I HAVE SOME NAMES OF THE CUSTOMER SERVICE MEMBERS WHO ARE PLAYING FOOL AGAINST ME.
SOLVE MY CASE.

Paisapay id: [protected] and registered email address: [protected]@gmail.com and I still not received your refund money to my freecharge wallet. So very disappointed and already many many many days after but still not refund my money. I already many times contact you. but still not refund. so very agree. now 2 week after. so please quickly refund my money.

I have purchased philips SHE1455 black with 3 months warranty and it stopped working within 10 days when contacted seller but not much action is being taken by them only details have taken I need replacement of it and due to no action taking I am willing to file a complain on jago grahak jago complain portal please atleast eBay should solve my problem or one thing will be remaing for us just posting negative reviews what I faced.

I have purchased “Pauxis 12 inch AC/DC Rechargeable Dual Mode Table Fan+ Emergency LED Light LAMP” for Rs 1919/- from ebay on 21-nov-16. i got a message from ebay on 24-Nov-2016 saying the item has been shipped with the estimated delivery date of 24 nov - 26 nov. on the same date i got another email from ebay saying “Your order was returned back to seller (PaisaPay ID [protected])”.

As per ebay policy for any returned product the refund should be initiated when the product is sent back to the seller. so i was waiting almost a month for the refund from ebay and set a message to seller via ebay on 20-dec-2016 for the non-receipt of the item, and i got reply from seller like this “Bluedart returned the shipment with out any proper reason.Your refund is already processed by eBay.”

I had chat with ebay customer care officer on 27-Dec-2016 (SR# 1-[protected]) for the update on the refund, he has given the below confirmation:

“08:55:09 UTC Rahul
Just rest be assure you will get the transaction details within 48 hours”

i waited till end of December & again I sent a mail to ebay care on 01-jan-2017 for the update and i got a reply from customer care on 2n-jan-2017 asking me to contact the seller directly on the below contact for asking him to send the product again:

Name : Sushil Singh
Email : [protected]@gmail.com
Phone: [protected]

I tried calling the seller many times but unlucky, the seller never picks the phone. So send another mail to both seller & ebay care team on 10-jan-2017 asking them to initiate the refund but i didn’t get any reply till now from both of them.

I am not able to Raise a Claim under “Ebay Guarantee” as it says “You cannot raise a claim, as this item could not get delivered and a refund will be initiated soon.”

so i called ebay care today (17-jan) for the refund request and i got a reply saying i have to wait for another 6-7 days for the refund to be approved.

i am really frustrated by the ebay customer care and i am really worried whether i will get my money or not from ebay.

NO SUPPORT FROM EBAY…. THEY DON’T SUPPORT CUSTOMER INDEED….

I have ordered a product that is mosquito killing bat in jan 10 2017 when I ordered the amount 269 rupees debited from my Facebook account . my email I'd is abhisekh.[protected]@rediffmai.com.after my order i got a message that the dealer cant shiped the product in your area.so please help me to get my money in my freecharge wallet please please the dealer name is pankaj arora pH no is [protected]

I bought 2 watches from ebay.in on the 12th of December and I received one watch and the other is still not received.
My paypaisa id- [protected]
My item id[protected]
Product- Emporio Armani AR5860 Attractive Mens Watch
Qty- 1
Price- 4699/-

I have constantly asked ebay to open a claim for this item so that i can request my refund but every time they disregard my problems and let me know that i will receive a call from them in 72 hours. its been more than 1 month and i have not received any sort of assistance from ebay other than the mental harrasments.
please i request you to kindly look into this matter and solve my situation

मेने एक प्रोडक्ट अपनी सोहलियत के लिए ebay से मँगवाया जो की मुझे नहीं मिला जिसका मेने भुगतान pay tm के माध्यम से पहले ही कर दिया था ।।।
जब मेने इस के लिए मुझे ebay के help line पे contact किया तो उन्होंने मुझे कोई भी संतुष्टि भरा जवाब नहीं दिया ।।।
ebay केवल टालमटोल का रवैया अपना रहा हे जब वो पेसे पहले प्राप्त कर चुका हे, फिर उनके द्वारा ये कहा जाना की आपको भुगतान 20 दिन के लगभग किया जयगा, , जबकि वो मुझसे पहले ही ले चुके हे ।।।मुझे अपने पेसे के लिए इतना वेट क्यूँ करवाया जा रहा हे।।।।

I m so much disappointed that

1.paying 11k I received a phone which is either used from last 1 year or it is a stolen cell as
It contains all documents personal pics of a individual

2 it was not told that seller will not reply your call

3 it was not said that mobile is old and seal will be opened not contain warranty card guidance book and slot opener pin

4 was not said that u will take so much long to resolve it

5 your seller deals in such type of phones which is received from a wrong source

I am an average middle class boy 11k is a big amount for me and for which I will also go legal with CPGRAM and Consumer Forum
Better take your phone back and give me my cashback

As I had ordered the above said suit from eBay. The product has been delivered to me. And when I opened the package I see it is not the quality as I ordered, and I raised a claim of refund. The reply from eBay is as
PaisaPay ID: [protected]
Claim ID: 2601590
item image
Eid Special Green Bhagalpuri Lehenga Suit - 70629[]
Claim status: Closed
Creation date: 05 Jan 2017
Transaction date: 29 Dec 2016
Item ID:[protected]
Seller ID: storedeal_99
Buyer ID: ahus4550
Date of Resolution: by 10 January 2017
Action required: Claim Newly Opened
Order details

Delivery status:
Delivered - MorePayment details:
Rs.1890.0 - Paid - MoreMobile number:
93******36
Landline number:
93******36
Email:
s********[protected]@gmail.com
Problem details

Select issue type:
Item Not as Expected / Item Broken
Preferred resolution:
I want my money back
Refund Preference:
Original Mode Of Payment
Comments:
Very bad product, not expected this much low quality from ebay. Please take this item back and refund my money as soon as possible. Not expected this type of material from your side.
Additional information

Have you already spoken to the seller about the problem?
Not Contacted, Not Tried
Not Contacted, Tried to

Yes
Via PhoneVia Email
Claim Processing

Action created: on. 10 Jan 2017 Buyer Claim request rejected by eBay by eBay CS
Remarks: we have checked the details of your claim and have noticed that the claim filed by you is excluded from eligible transactions for filing a claim under eBay guarantee. Therefore, the claim filed by you falls under non-eligibility criteria. As a result, we have closed your claim and your refund request has been rejected. For more information on the non-eligibility criteria to file a claim, kindly check the below mentioned link:http: pages.ebay.in/help/ebay-guarantee.html#noneligible In this case, my best advice to you is to contact your Seller and resolve the matter amicably. Your understanding and co-operation is highly appreciated in this matter.
Notification Sent to:
To buyerTo seller
Action status:Closed on 10 Jan 2017