eBay.in Complaints & Reviews

I purchase "1pcs 128gb otg double usb micro flash drive memory stick for phone tablet pc #in"[protected] for rs. 950.00 on ebay.in on date. 03.12.2016 that delivery deadline was 24-dec-16.

But not received yet and not seen my ebay account recent order page.

I send refund request on 25.12.2016 but they hold my refund and not given any answer related to refund.

Hi Ebay Customer Support Team, I purchased a Fast Track watch on Ebay.in with Paisa pay ID [protected] on[protected]. On[protected] The product got delivered. On that date itself I raised a Claim Since the watch has lot of wear and tear and looks like used. Due to my exams I could not respond to seller . Even though I responded at various instances. The claim closed. I reopened the claim on November 1st week through call with customer support team. There is null response. I opened a case with online resolution center and after the day of case filed, Seller called me and expressed apologies and accepted return. But no courier person came for pickup. I spend 3 whole days and expect for courier man, but there is no response. I closed the case since there is no response from seller ( Even I contacted them over a phone ). I raised a refund request while closure of case. After that, I raised a various queries over phone, Chat and email at various instances. i am a shop alcoholic and shopped at various instances for my own purpose, friends and brothers and many others on behalf of them. This is really a bad experience from Ebay and the seller "watchcolony" for not responding or buyer. I am authenticated buyer in ebay. I need a proper solution for my paid amount of Rs 1550. Why should I wear a used watch instead of new one. This is highly ridiculous of not responding to me. Call to my reachable number [protected] best regards bhuvanesh

Hello, my name is sachin, i had ordered lg g2 battery on ebay on 12th of jan.. PaisaPay ID [protected], Genuine LG Battery (BL-T7) 3000mAh For LG G2 [protected], I received it today on 15th jan. They have Described it on the product that its genuine, but this one i received is totally low grade material, flat than the original battery, no barcode on it. In short its a fraud.

I purchased an item from eBAY (Item number[protected], PaisaPay ID – [protected]) on 29-Oct-2016 and the delivery date was mentioned as 23/12/2016. But today is 14-Jan-2017 (22 days since the delivery date) and I am still waiting for the delivery.
eBay says, thay are responsible for 30 days only, but in this case the seller itself gives 2 months time to delivery then how come 30 days of eBay gurante can be valid here.
I have contacted the seller (Kraftndecor - Nimesh Surana) but other than falls promises he doesn't do anything.

1.deadline for delivery of product was 20th december. ebay should have refunded my money when this date had passed.

2.ebay has helped a fraudulent seller by extending the deadline 3 TIMES for seller to respond ( on 22 december, on 27th december and 31st december) and even third deadline has passed on 2nd jaunary 2017 and date for resolution was 2nd jauary(stated on ebay website) which also passed 12 days back.

3.Today is 14th january and i haven't got any resolution from ebay.
Ebay guarantee claims that it will resolve the issue in 20 days from registering the claim, today 22 days have passed and they still haven't taken any action.

4.after 2nd January they haven't taken any action in this regard.

5. ebay didn't refund the money back to my account as stated at the claim stage that if the seller didnot respond till 2nd january, ebay will close the the case in my favour.

It is a simple claim of getting my money back for item i havent received but is taking so much pain and causing mental harrassment to me.

I have written 5 emails in this regard and i have only got false promise to resolving my claim in 24/48/72 hours.
Ebay without reading the questions asked in my mail, give same response everytime and doesnot asnwer to the questions asked in the mails

Claim id-2565250
PaisaPay ID - [protected].

I am attaching screenshot of email conversation i have had with ebay along with thier responses. and deadlines stated on their website.

timeline :
-claim opened on 21st december
-ebay extending the deadline 3 TIMES for seller to respond ( on 22 december, on 27th december and 31st december)
-third deadline passed on 2nd jauary
-claim still not resolved in my favour.
- not action after 2nd janaury
- ebay giving false hope of resolving my claim by waiting 72 hours in each mail on 4th jan, 3rd jan, 7th jan and 11th jan )
-as stated under ebay garuntee program, my claim was to resolve by 11th january(i.e. 20 days from creation date), which they didnot do.

I bought a tempered glass for my redmi note 3, unfortunately I received a broken product.henceforth, i raised a claim on December 26th, 2016 which got approved to original mode of payment within 8 days .but no, i didn't get the refund, called ebay guys and again gave proof that I'd didn't got the refund ie my paytm passbook photos on 7january, 2016 since I was asked for proof .then I was given a time frame of 3days to solve issue, but it has already been 5days since then no response from eBay !!!give my money back!!

I bought a Diesel watch through the site and I was delivered a fake product. Their guarantee is supposed to cover Items not as described. I have sent them several mails but no help and they say they do not cover quality issues. I have given full proof of their fraud but no one is helping me. It is a product of Rs.9000 and I just cannot get the refund done. The seller phone is also switched off and no one is replying. You are my last hope. Please help. No one is helping me.
The model no is also wrong in the duplicate product

PaisaPay ID of eBay is [protected]

This is Parneet from chandigarh, i bought a mi4i phone online from ebay dated 2 jan 2017, reference number [protected], from vendor Maak trading, 5-8-604/H, Second floor, Mubarak Bazar, complex, abids, Hyderabad. They gave me the refurbished phone which is locked with the mi existing account. When i requested them to replace or refund they said me to visit to mi service centre, they will unlock it. I visited to mi service centre in chd sector 22c, they refused to take the phone purchased from ebay and suggested me to call on mi customer care. I called the mi customer care and narrated them the whole story, one of the executive advised me to take the id proof with me and submit the phone to service centre they will unlock it. On 8th jan again i visited to mi service centre and requested them to unlock it. They said they do not accept the phones purchased from ebay. I called to mi customer care and interacted with them. They even interacted with the manager of service centre and then requested me to drop a mail to you to seek a solution regarding this issue
overall i am deeply shocked and depressed from the services of ebay. Kindly resolve it ASAP.
Regards
Parneet

Item no[protected] i am booked this prduct but it not delivered to me nd in tracking details showing the prduct is delivered then i raised a claim in ebay they rejected the claim after i will call to ebay customer care they are saying in 72 hrs u will get a call frm ur side but any call nt get to me my pending refund amount is 195 and paisa pay id is [protected] s plz take actin and seller is also a cheater i will give a negative feedback frst aftrer hee call me nd you change your feedback means you will get your refund like he said that s why am reviced my feedback so plz take action on ebay seller 23 nov 2016

I am struggling to process my refund via Ebay, I had purchase one time for which I received damaged item and had returned back to the seller and had a word with seller he said that they are ready to refund the amount but through ebay and I need to open a case. I had opened a case in EBAY case reference number is 25527, post which I have called thrice to the customer service toll free but everytime I receive a same answer that I will receive a call from EBAY in next 48 hrs and the refund will be processed, I am highly dissatisfied with the EBAY customer service and same was not expected by EBAY that such a big company and the processes are so weak that its 15 days passed still i did not get my refund.

An eBay Guarantee* claim has been opened on 15/12/2016
Hi SHAMA,

We regret that your experience with your purchase was not satisfactory. We have noted your request under eBay Guarantee* and the seller has been notified about the claim and we will shortly update you on the status. While we work towards resolving your claim, we request your patience and understanding.

Click here for more information.

Here are the details of the claim -

Reason for claim :Item Not as Expected / Item Broken

Desired resolution :I want a replacement

Item Information

Claim ID: 2552737
PaisaPay ID: [protected]
Item number: [protected]

Update on your eBay Guarantee* claim on 19/12/2016
Dear SHAMA,

Further action was undertaken on your eBay Guarantee* claim. We request you to review it and help us with the necessary information. Please find the details here

Action : Buyer to provide Proof of "Item not as described"

Remarks: As per our telephonic conversation on [protected] at 05:24:14 PM on 19-Dec-2016, we have registered your claim and we understand that you have received this item which is not as described/not working. For the resolution of your claim, we request you to provide clear images of the product that you have received with measuring tape. Please ensure that the size of images is less than 5 MB size so that it reaches us without any difficulty. You need to login to your eBay account and visit the below given link to upload images. https: eguarantee.ebay.in/eg/ Once you are on the above link, you will need to click on ?See details? below this claim details and then click on upload images on the claim details page. Please send us the required images within 48 Hours from the receipt of this email, or we will have to close the claim due to lack of information. We appreciate your understanding in this matter. We look forward to your response to assist you further. Kind Regards, Sahaj eBay Claims Team

Item Information

Claim ID: 2552737
PaisaPay ID: [protected]
Item number: [protected]
Seller ID: exporthub-store
Date claim opened: [protected]

An eBay Guarantee* claim has been resolved 0n 25/12/2016
Dear SHAMA,

We are pleased to inform you that we are approving your refund request and the same will be refunded to your original mode of payment. Please find the details here

Action : Buyer provided a valid return shipment details - Claim approved

Remarks : As per our telephonic conversation on your registered contact number [protected] on:25/12/16 at 5:50PM to check the status of the reshipped product. We are pleased to inform you that we are approving your refund request and closing the claim. Your refund will be sent to your original mode of payment and it will take 6-8 working days to reflect in your account. Note: Sundays and Public Holidays are excluded from working days. Thank you for shopping with eBay. Kind regards, eBay Claims Team

Thanks for your email - we'll get back to you soon on 6/01/2017

Hello sham-shira,

Thank you for contacting eBay Customer Service.

This is a system-generated response to acknowledge receipt of your e-mail.

We’re committed to resolving your queries and will reply to your email in 24 to 48 hour. In case your query requires further investigation, we’ll keep you posted on the progress.

Our system prioritises emails in the order received, so sending multiple emails about the same issue might slow down our response.

For instant answers to your queries, just follow the steps below:

Click "Help & Contact" at the top of most eBay pages.
Enter information about your issue, and then click the ’Search’ button. Alternately, you can click the ‘Contact us’ button and choose the topic that best matches your question or concern.
You'll be given information about your question and the best way to contact us.
We appreciate your patience while we get you the answer to your question. Thank you once again for reaching out to us.

Regards,

eBay India Customer Service

Thanks for your email - we'll get back to you soon on 9/01/2017

Hello sham-shira,

Thank you for contacting eBay Customer Service.

This is a system-generated response to acknowledge receipt of your e-mail.

We’re committed to resolving your queries and will reply to your email in 24 to 48 hour. In case your query requires further investigation, we’ll keep you posted on the progress.

Our system prioritises emails in the order received, so sending multiple emails about the same issue might slow down our response.

For instant answers to your queries, just follow the steps below:

Click "Help & Contact" at the top of most eBay pages.
Enter information about your issue, and then click the ’Search’ button. Alternately, you can click the ‘Contact us’ button and choose the topic that best matches your question or concern.
You'll be given information about your question and the best way to contact us.
We appreciate your patience while we get you the answer to your question. Thank you once again for reaching out to us.

Regards,

eBay India Customer Service

am really fed up please help me out to get my refund amount.

Claim ID: 2542746
PaisaPay ID: [protected]
Item number: [protected]
Seller ID: in_leet
Date claim opened: [protected]
bevkoof bna rakha damege prodect diya
one month pahle return kiya .
kya kar rahe kuchh pta nhi ..
3 din me ek call karte he 48 hours bol kar time paas kar rahe
...16000 rs mera fash gya
never buy again e bay

I brought a Brand New LCD Display Touch Screen Digitizer +Assembly for Micromax Yu Yureka, worth 1650 ruppe, on december4th. i recived a product on 9th of december, but it was damaged, asper seller's instruction i returned the item back to him on his address.on 13th dec, through indian speed post courier service. but its seems like there is no tracking update of product i sent back to him, still its on mumbai, where the product is to be delivered on Thane.
i repoted sellerr, and he told me that he sent me a new product . but yet there is nothing i got for my money, and when i checked post master told me if the reciver did not accept the product it will be retunrned with in 3 days. seller told me he did not recived, but the item not returned back to me yet. what everr, i got nothing for my 1650 ruppie

Hi,

I have purchased 6mm Braided Expandable Auto Wire Cable Sleeving High Density Sheathing"[protected] from eBay.

I have not received the product and the shipment status also showing undelivered.

Ebay is promising for refund but after 5 - 6 calls to ebay I have no t received the refund. Everytime I call them they are saying they will call me back within 2 day but I don't get any call.

Now its more than 1.5 months.

Kindly do the needful.

Milan
[protected]

My name is Pardeep Chauhan with ebay id- spite786. Seller (baseline2013) clearly told me about the product unavailability and had initiated the refund for PaisaPay Id [protected] on Dec 30th for IPAD PRO product but so far i have not received any money to my STANDARD CHARTERED credit card account by Jan 9th till date. Item Number is[protected]. When contacted via chat support they provided a copy paste reply that the refund will be credited in 3-5 days, On contacting today after 10 days ebay rep 'Pradnya' said "As I have checked the details amount is processed to your account on 31/12/2016.
HCIT[protected] is the bank reference number". I informed i have not got any refund so she asked me to provide a copy of bank statement to [protected]@ebay.com which I have. So far, I have not received any reply.

I bought Men's HD Day & Night Viison Polarized Sunglasses Goggles Driving Eyewear glasses by ebay.com registered dealer by using Paypal for payment and following details is forwarded for refund of paid amount
Item #[protected] and transhipment ID is "[protected]
and my purchesed item is out of my reach and not delivered so kindly approach to return back my paid mount $ 10.94 USD= Rs 764.87 INR towards my account immediately.

I made a purchase from e bay on dated 20th Dec 2016 for two motorcycle jackets from directly from their site, but when i actually received that material it were differ from what they shown on page. Then i request a claim from e bay to return them but they asked me to sent these back to seller. Accepted that but after sending material to e bay team seller they currently not responding to refund me back. Making excuses and delaying for refund.Even i have sent them all proofs and documents they are still annoying by making excuses of their policy and terms
Please help me

I purchased an item on 23-dec-16. I paid the order total of rs. 899.00 in ebay still i did not receive my item after it's dead line. So i compromised to go for refund, but they put my refund request on hold. Still they are doing nothing and says that the item was shipped so we need one day to process it. But the item was shipped another address.
Every time i call or chat with them they say they will contact me back the next day.. But that tomorrow never comes.
The customer care is full of who cannot resolve anything. If they don't have any idea and they cant do anything then what is the use of contacting such fools everyday? Why doesn't ebay provide support from someone who can help? I have lost all my hopes. The only thing left for me to do now is to file a case in the consumer court to get my money back as also claim compensation for all the harassment. Guys don't ever buy anything on ebay. They will eat your money for sure.

Hi
I have purchased iPhone 5S 64GB Gold Colour Factory Unlock Brand New Imported Smart Phone[protected] . but from some day, phone has a lot of problem then I went to go apple service center DLF mall Noida . and apple service center executive has confirmed to me that this iPhone is fake and assembled . ebay and seller both cheated me . please solve my iPhone related problem as soon as possible

I Received Samsung LED TV on 19th OCT 2016 and on 5th Dec it stopped working.i raised complaint and spoke to the seller and sent him the product back.after 2 days the seller said he is ready to refund the money.
Ebay sent me mails stating that the issue will be resolved by 16th Dec and refund will be processed.
i waited till the 19th Dec still did not get the refund.i tried calling the Grievance but till date i am not able to speak to them as their phone just rings and after some time there is a voice mail stating all associates are busy.
tried to send couple of mails however no Luck as i get a standard reply stating,
your case is "ESCALATED"allow us 48-72 Hrs for resolution.however i havent heard anything from ebay.
wanted to know how do i take legal action against EBAY as they do not refund the money and harass customer .they should be thought a lesson.
today its more then 30 days and i have not received my refund.
My ebay id is pavankalinge1

Hello sir/madam,
i raised a claim on ebay which got approved also from ebay on 24 dec, 2016.
Claim ID: 2569193
PaisaPay ID: [protected]
Item number: [protected]
Seller ID: omgifts
Date claim opened: [protected]
i have contacted the customer care twice, they said that my claim has approved and they have generated the refund.but, i hadnt got the refund back in my account i.e. the original mode of payment.
attaching a photo of banks statement which shows withdrawal of 255.75rs on19/12/16 but no deposit of 255.75rs is their till the date.please generate the refund asap.
thank you