eBay.in Complaints & Reviews

I bought an item from eBay india and I returned back to seller as it didn't meet my expectation . It's was gym equipment and found it very low quality cheap item. Even after returning item back to seller with valid Fedex return shipment I didn't get refund. I opened case twice with eBay and twice from my bank (Amex). Their explanation is item sent by seller is in 5 packages and i returned it in 3 packages. Is there is rules to sent package in the same number containers ? It's all about conveyance i found here to ship it back. What matters really is the sent item by seller and returned item back to him weight same and it's 95KG. Seller keep on telling he didn't two more parcel where it supposed to be rod. I am just clueless on this. It's all over bank and eBay now i am going escalate to consume court and I need someone help here to take further action

PaisaPay ID: [protected]
Item number:[protected]
Seller ID: sports_hubb
Date claim opened:[protected]
Claim ID : 1723491

About 70 days still not received my money, and am contact ebay support more then 10 times and evry to ebay support is says within 5 days ur dd will bi received but still not done

This is regarding my refund claim

Claim id: 1512528
Paisapay id: [protected]
Item number: ***
Seller id: ***
Date claim opened:[protected]

I got an email from ebay india and paisa pay that my claim is approved and refund will be credited in my account within 6-8 days.

I didn't get my refund even after 10 days, so i called the ebay india support, they said that some problem in the back end and asked me to wait for the reply in next 48 hrs, waited ...no reply...called again after 48 hrs...they again asked me to wait for 72 hrs ...waited...no reply...called 5 times...every time i call, ...the customer support people asked me to wait for 48hrs...now its more than 2 months now after the purchase, still my money is not refunded !!

Every time i call they gave a service request number for free


Very very bad experience...started loosing hope on the big company like ebay !!!


Kindly advise if any one know the ebay global complaint contact information

On September' 20th, 2016, I have purchased products from Ebay.in, with PaisaPay ID: [protected] and Item number: [protected].
The product was delivered on 01st October'2016. After opening the package, I found that the materials were already used, and has clear symbols of dirt and use. I felt cheated, as the product was described as brand new in EBay.in.
I launched a EBay guarantee claim on 01/10/16, Claim ID: 2347678.
The claim was resolved on 05th October'2016, and assured me to provide refund within 07 working days.
Now from 5th October'16 to 02nd November'16, already one month has passed, but still those people are unable to provide refund.
I have sent emails, called their helpline, perform chat with support team several times.
Each and every time they ask me, to wait for another 7-10 working days.
Please tell me, why and how long, should I wait for their defective/used products.
If they are not capable of providing refund, then please tell it frankly!
I have already understood, that cheating customers, is their true business policy and I will never get refund from them.
Now I am thinking to bring awareness, in my friends, in social media, about this kind of fake refund policy of eBay.in. So that, they does not suffer like me.

I have booked havells leganza 4 blade ceiling fans 05 no. From ebay and paid for the same on 25 oct 2016, the seller is supposed to ship the item at the latest by 28 oct 16 as per ebay time line but he has not shipped the item as on today ebay has given me phone number of the seller and told me to contact the seller from my side but seller is not answering the phone call. On repeated requests to ebay it has initiated refund process on 29 oct 16 and informed that refund process will be approved by 01 nov 16 and amount will be refund at the earliest. Ebay has not approved the refund till now despite repeated requests and phone calls and creating a lot of inconvenience to me. Kindly do the needful in getting back my money.

I have bought Toshiba Hayabusa 16 GB Pen Drive on 27th october.
But the item is not delivered . i tried to contact seller several time but no one contacted. Seller is sankalpdeals_in
I tried to raise a claim but it shows as 30 days over i cannot get it now.
My paisapay id is [protected].
I want my money back as well as the coupon code i applied .
My contact no [protected] if needed.

Ebay services are one of the poorest in the country. I have made a purchase on oct 14th 2016 and till today nov 1st 2016 i have not received the item and i have been tracking the same by calling the vendor, ebay and courier services..

[protected]: rt mishra vendor

[protected] :ebay id

Vpl[protected] : proffesional courier

Please dont buy from ebay, use services like amazon or even flipkart deliver better

My name: rizwan sorathia i purchased sony xperia c4 dual black handset from ebay seller name :sarf trading, vepery, 20/43 evk sampath road, chennai on date 27th november 2015 through order number :[protected] now through 7 month no problem persist but from 8th month the display and touchpad of the handset not worked first time the seller take one month long time to replace the display and touchpad now within 20 days of service the display and touchpad problem occurs another time and this time they send my phone within 7 days, but i'm out of town for 5-6 days so, my brother received the courier but when i opened the box the display of mobile is broken i informed seller about that so, they replied me that your warranty is now chargeable basis so, i replied them that i will register case against you and you will have to pay my full payment refund, harresmment amount and legal battle amount also so, please help me about this case

Sir,
I am buy product on ebay shopping site ..Product -mens watch rs.420 and i Consation to coupan code rs.100 and original product rs.is 320 ...Sir my order is not delivery to my address and call and not any message ..and my email [protected]@gmail.com...sir, please my order success and to my refund my money in account ..and buy my atm card .

Dear Sir,

I have ordered a washing machine from ebay on 27th september 2016.
But i have not received the item till date. I have already made a payment of Rs.9630.
We have called the seller numerous time but he is not responding to our calls.
And ebay is showing in its site that item delivered but we have not received the item. We have mailed them so many times.

order details are as follows:-

Claim ID: 2404076
PaisaPay ID: [protected]
Item number: [protected]
Seller ID: dealzown
Date claim opened: [protected]

Best Regards,
Alokeparna Roy

I have ordered a Blazzer coat from the website seeing the description and the display picture, but sadly i received a different product rather than what it is shown in the picture, I have filed a claim against the item and also provided the pictures of the item, but the claim settlor has rejected the claim stating that the product is as per description. But the item received is different from the picture displayed in there website and the claim settlor responded that it is outside the purview of there ebay guarantee which is not true, as the picture shown in there website is different and what i received is different, then how come it will move out of the purview of ebay guarantee

Thanks to my complaint on the online forum I could recover money from the above mentioned website for sale of two iPhone. I was safe to send the money via post and the money that would cost was promised to be returned via a voucher. I received 1 voucher . I exercised it on 21 augeSt 2016 and paid additional sum of rs 100. I am yet to receive the product and called on seller 10 times. They keep asking for 72 hours. Please ensure return of my money. I am sending confirmation order no. And everything else in photo. I have all details if required.
My paisa pay id:[protected]
Coupon- rs 1750.
Paid - rs 98
Thanks.

I had a order on 4th sep order no.([protected], item no:[protected], but till now i didnt recieve my order. I am writing this complaint second time, because ebay didnt reply my first complaint and not resolve my problem, not even contact me even after my first complaint, so i am writing this complaint again. i had contact ebay many times but they didnt resolve my problem. I have contact the seller many times, but his contact number is always switch off. i contact to couriour company, but they refuse to give me my order tracking details. I am fully fedup. They all making me fool. Now ebay said me to solve your problem by yourself, they are not responsible for this. I had made payment for my order. They refuse to refund my payment. Its more then 50 days and i dont get my order yet.

Thank you
Amandeep Singh

I have purchased the product i.e "NEW LCD Display Touch Screen Digitizer Assembly For Gionee Elife E7- white" on 5th of OCTOBER. And when I received the product the lamination was already removed and then when I have tested the product it was not in working condition. As I was instructed not to fix the product by own, so I took it to the Gionee authorized service center. When they showed that it's not working on the same day I have raised the claim which was on 13th of OCT. On 22nd of OCT as the claim Dept. has to close the claim they informed me to contact seller as they cant replace it. I don't understand how can they say that and after that I tried to contact seller for 2 days but I was unable to get connected. From 23rd everyday I have tried contact the claim dept. but till now I am unable to get connected. Then I logged into my eBay account and I was shocked that the claim dept. had mentioned that I have removed the lamination and I have altered the product. I will also attach the screenshot of the mail. Now I feel very helpless and I don't know what should I do.

Hlo sir I purchase a karbonn s1 titanium battery from eBay site through online mode but when the item I received it was properly damaged and old and also it is not working properly not charging. And when I complaint regarding this the company tell me that I will receive my money back with in 10-20 days but after 25days I didn't received any response from eBay company side.

I ordered one panasonic phone kxtg 3611 from ebay vide paisa pay id : [protected] dt 17/10/16.
The seller, sreeguru stores clearly mentioned in its display that they would supply a new phone with bill and has a manufacturer's warranty for one year. On 23rd oct, 2016 a defective phone was delivered by the seller. The fact was immediately reported to ebay by email and i made a refund claim vide claim id no. :2433027 dt 23/10/2016. Afterwards, ebay contacted me over phone on 23/10/16 and informed me that i am to personally go to a panasonic service centre for its repair. Afterwards, ebay sent me a mail recommending a service centre at kaihali kol -52 and closed my claim for refund.
On contact, the service centre refused to undertake the repair of the phone free. They said no free service is available there. This seems very unfair. I paid for a new phone and not a refurbished phone that too at my cost.
I, therefore, request you to kindly take up the case for arranging refund. The relevant documents and concerned emails are submitted below...
(1)
Following mail been recieved from [protected]@ebay.in in continuation of our telephonic conversation with ebay official today, 27/10/16...

An ebay guarantee* claim has been resolved
Dear pradoshranjan,
We thank you for your precious time in helping us investigate the issue you faced with your purchase. We regret to inform you that after investigating the claim we are rejecting your ebay guarantee* claim request. Click here for more information.
Please find the details here
Action : buyer claim request rejected by ebay
Remarks: this email is regarding the claim id 2433027 raised for the below mentioned transaction: panasonic kx-tg3611 cordless phone. 1 yrs. Manufacture wrt as per our telephonic conversation on your registered number [protected] at 07:28:40 pm on 27-oct-2016, due to which we were able to discuss about this claim. We have thoroughly investigated this claim and found that the item you purchased is under manufacture warranty. Unfortunately, we do not cover manufacturing warranty products under ebay guarantee. However, i would guide you with some information which would help you in resolving this matter. The seller must have sent an original invoice, which you can take along with the product to the nearest service center to get the issue resolved. Panasonic tv repair & services no. 5/9/1, kaikhali ghospara airport, kaikhali, kolkata - 700052 +[protected] if you face any issue in getting help from the service center, you can also get in touch with the seller and he will be able to assist in case you require any further assistance. You may follow the below given steps to get the seller? S contact details: 1. Click the advanced search link at the top of most ebay pages. 2. Click the find contact information link under members section on the left side of the page. 3. Enter the seller s user id and the item number. 4. Click the search button. You may also like to visit the below given link to get more information about contacting the seller: http: pages. Ebay.in/help/buy/contact. Html it will be great if you keep all your communications with the seller via member to member communication so that we are updated on your discussion with the seller. We have closed your claim and your request for refund has been rejected. For more information on the non-eligibility criteria to file a claim, kindly check the below mentioned link: http: pages. Ebay.in/help/ebay-guarantee. Html#terms

Item information

Claim id: 2433027
Paisa pay id: [protected]
Item number:[protected]
Seller id: sreegurustore
Date claim opened:[protected]
...
(2) my email reply to ebay dated 27/10/2016

Email reference id: [#261d19633fb04f999d0d3289c47d19d3#]

The service centre at panasonic tv repair & services no. 5/9/1, kaikhali ghospara airport, kaikhali, kolkata - 700052 has refused to service this phone free. They informed that they don't service panasonic cordless free even it is covered by manufacturer's warranty.
Definitely you do not expect me to repair the defective phone which did not function from the beginning at my cost. You are simply disowning your responsibility and putting me into unwanted difficulties. E bay customers are not expecting such indifferent treatment from your company. Please provide address of authorised service centres in kolkata near my residence.
...
(3) my email to ebaycustomercare, inseller

Unsympathetic and untimely closure of claim id 2433027 dt. 23/10/16

Ref :paisa pay id [protected]

Sir,
It is sad that you have closed my case for claim id 2433027 dt. 23/10/16 without going into the pros and cons of the case. Please read carefully the following points detailed below...
(I) the seller supplied a defective phone in the guise of a new one (Phone never functioned).
(Ii) you cannot equate this case with others where the phones worked for few days and then became defective.
(Iii) in all fairness you should have replaced the phone or made a refund.
(Iv) moreover, you asked me to service the phone from your recommended service centre.
Ghosh para, kol -52 at my cost. The service centre refused to repair it free. It seems that my only sin is that i believed in your goodwill and purchased the product from your esteemed company! I am unable to
Comprehend how such dishonest marketing by a seller in your network protection goes unpunished and without any retaliatory action.
I hope, you would reopen the case on consideration of the above submission and arrange a speedy solution.
Thanks,

Sir
With due Respect
Please Find Below the Details of My Order

PaisaPay ID [protected]
Product Ordered : Moto G Turbo Edition 16 GB 2gb Ram 5in Dual Sim 4g Lte 13mp
Sellers Name : bestpricepsc
Product item Code :[protected]
Date of Order : 9th September 2016
Mode of Payment : Payumoney
Amount Paid :9764.07 (11499 Less Coupon Apllied)
Date of receipt of delivery : 17th September, 2016
Date of First Complaint Lodged with ebay : 17th September, 2016
Date of Claim Lodged : 16th October, 2016
Reason : Item did not match the description
Claim id : Claim ID : 2314113
Claim Closed without any response on email
Paisapay buyer protection claim submitted on : 16 October 2016
Claim Closed on 22 October 2016 without any response on email

National Consumer Helpline Docket No. 58437

Please respond immediately

"please do not call on mobile kindly make all the communication at email registered with you"

thanks

regards

devendra
[protected]

I have been deceived by the commercial website www.ebay.in by providing Wrong as shown on website and assembled mobile handset Nokia c1-01 amounting 1700 Rs.

Despite taking more and more follow ups they are not responding to it and give excuses against it by giving time line one by one and my complaint is still unsolved.

Thanks,
Pankaj Pandya
[protected]

Hello,
I had purchased an 5 inch android car dvr mirror with rear view camera video recorder dvr with two camera on 12th oct 2016 i got an item on 18th october 2016 which was told different then what i ordered. The seller then shipped me the correct item on 21st october 2016 but that to was defective. I open a claim number 2413185 with ebay on 18th october 2016 and still struggling for refund.

I have paid the full amount of the product online. Product should be reached to me on 21st or 22nd Oct 2016. but waiting for the product since 7 days, still I am not getting the product in hand. 'Fedex' courier (Andheri Office) services are promising the delivery of courier every day EOD. They are lying with customer.