eBay.in Complaints & Reviews

I had registered my complaint escalation id 063310... I had been delivered a faulty iphone worth rs 30000... Since it was under warranty i returned it to the seller and he again sent me a faulty iphone.. When i sent it again to the seller he has confiscated my mobile and refused to return it or entertain my call... When i complaind to ebay the asked for proofs of the case which i emailed them... But after a month of inaction now ebay has sent a msg saying they have not recieved any mail and closing the case... I have all the emails and their delivery reports still with me... This is criminal bullying of customers by an online shopping site and if no action is taken by ebay i am going to go to consumer court... My contact no is [protected]... My email id is [protected]@gmail.com...

Purchased an item from ebay on 16th October 2016 amounting to Rs.999. (Item number[protected]PaisaPay ID [protected]). The seller didnt ship the item and after 7 days, i contacted to seller regarding the same issue through email also. Seller did'nt replied,

Seller : jaimaaenterprises16

Ebay.in Paisapay I'd [protected]
in aug i paid for ambay sa8(liquid washing detergent) to ebay for seller vicksehga-0(mobile no:[protected]), the courier(professional courier airwill no[protected] was broken and tampered i hadnt received it, till now i hadnt got refund neither the product, i had contacted both ebay and vicksehga, both are not showing any response, response of both ebay and seller is very shamefull and irresponsible
regards

Maine 30 September ko eBay me site she nacson ka tv full payment karke order kiya. Phir necson ki call aya ki aapke yaha delivery dene me problem aa rahi h agar aap 1000 payment large hai to hi bhej sakte hai. To Maine 1000 unke diye ACC no. me bhej diye. WO tv 6 October ko motihari as gai Lenin mujhe deliver nahi diya. Mujhe dtdc ke traf se call aaya ki apka ek packet aya hai aakar le jao to Maine kha ki uspe address likha hua h aap deliver us address pe kijiye to usne bola ki mai wha pahuchane nahi aayunga aa kar lejana hai to le jao nahi to wapas kardenge. To hamne kaha booking maine apne address pe kiya hai to aap mere pass delivery digiye kyounki aapne extra charge esi ke liye kiya tha. To usne kaha ki him wha nahi pahuchayenge apne company she baat karo, bolkar phone kat diya. Phir Maine ye Sara bat nacson ko call karke btaya jisene 1000 extra pause liye the to unhone kha ki aap what kyoun jayenge WO apke pass aake denge. Phir unho bola aap nishchint rahiye mai dtdc me baat karta ki aisa kyoun bol RHA hai. Uske bad 6 October she WO lag aaj kal aaj kal karke kahte rahe es dauran kafi baat unlogo ko call karke bate karte rahe lekin kewal tension hi milta rha. Es dauran durga puja bhi nikal gya Lekin tension se mujhe pta bhi nahi chala. Phir ye sari bete hoti rahi to finali 16 October ko bole ki nahi aapko WO product wha se jaa kar Lana hoga nahi to WO wapas kar denge. Him bole ki yahi to Etna din ho RHA h aur aapbolte the ki aaj kal me aajayega to kya hua. Phir humne ye sari baat eBay ko call karke btai to unhone kaha ki him aapka paise refund me claim kar deta noon. To hamne pucha ki paise kitne dino me aap refund kar denge to unhone kha ki claim accept hoga phir refund hoga takriban 12 she 15 working day lagenge to him bole Etna time kyoun to bole ye hamari policy hai. To hamne kaha ki aapki ye policy nahi hai item jo book hua jiski payment aaplog le lete wo item hame mile ki wo motihari se refund ho jaye aur dhaka yani mere pass nahi pahuchaye. Lekin Abhi take koi paisa refund nahi kiya nahi tv ka air nahi WO extra 1000 yaha pahichane ka. Mai kafi depress ho gya noon Jo tv dene ke Maine durga puja me kaha lagta hai ki deepawli me bhi nahi le payunga kyounki paisa denge tabhi to mai dusra kharid paunga. Esliye en tino eBay, nacson, aur dtdc per karwahi kare taki future me meri trah phir koi presan naa ho.

I just received SONY MDR AS200 headphones 5 minutes back.

Worst products. THESE ARE DUPLICATE.
Plus they are damaged, not working well.

Are you doing piracy by sending duplicate headphones?

Plus your website is worse than Amazon and Flipkart. Customer gets irritated by your haphazard website and won't return.
I can't recommend ebay to anyone due to your poor quality of service.

Take my headphones back now and refund me. How can you send duplicate headphones while you advertise in the name of Sony? I am a lawyer and will take it to consumer court and will also inform Sony Company. Immediately refund me and take the item back.

When i will get my Refund
Dear ebay,

I have ordered a xDuoo X3 (Gold) on 07-Oct-16 i have not received my refund.
PaisaPay ID [protected], Item number:[protected].

The seller is unable to ship eBay Item "xDuoo X3 (Gold)" (0) by 18-Oct-16 and has initiated a refund for it on 07-Oct-16.
I should not be able to view the refund amount of in my credit card balance and credit card statement. BUT Seller has refunded My PaisaPay Id [protected]. but not received my amount in my credit card balance and credit card statement.

It's shame for ebay where my problem has not been resolved till date.
This clearly indicate horrible customer care at ebay...

seems like i made the mistake to buy the item from ebay. where other ecommerce site solve the
problem of customer in a day, at ebay it has not started yet.

once again, I request you to pls look into the matter seriously and refund my money back.

Regards

kaviyarasan.s

EBay.in is selling out of warranty products on their ecommerce web site . My daughter bought a micromax refurbished mobile phone on 5th march 2016 having six months warranty . We paid the amount through credit card . The phone stopped working in June and micromax service centre refused to service as it was out of warranty product and they gave in writing but after lot of discussion between eBay helpline and micromax service centre they accepted our phone for servicing but after wasting lot of time they gave back our phone in not working condition . The micromax as well as eBay both are culprit in giving wrong information about the warranty . The mobile was billed by technical electronics p ltd having their office at b1/e22 Mohan cooperative industrial estate mathura road New Delhi vide their bill number 12746 having bill amount of 5786/- plus 289 as tax and total amount of Rs 6075/- please do the needful so that micromax and eBay do not cheat the public and do not waste the time of buyers in visible their ill equipped service centre

Paisapay ID [protected]. Ebay Guarantee Claim ID : 2314113

मान्यवर
नमस्कार
गत एक माह से भी अधिक अवधि से आप मुझे एक ही सन्देश बार बार प्रेषित कर रहे है की आपको २४ घंटे / ४८ घंटे / ७२ घंटो का समय दिया जावे आपने ये मुद्दा अपने उच्च अधिकारियो तक पंहुचा दिया है
कृपया इस बात का प्रमाण देने का कष्ट करे की अपने ये मुद्दा अपने उच्च अधिकारी तक पंहुचा दिया है
अथवा ये भी तो संभव है की आपका ये सोचना हो की ग्राहक एक दो दिन में बात भूल जायेगा और मुद्दा स्वत ही समाप्त हो जायेगा
आपको मैंने अपने पिछले कई संदेशो से येही जताया है की कृपया आप इस मुद्दे को हलके से न ले
अगर आवश्यकता पड़ी तो में अदालत का दरवाजा ख़त खटाने में कोताही / कमी नहीं बरतुंगा
मतलब आपके खिलाफ उपभोक्ता अदालत में समय अवधि के अन्दर ही आप पर मुकदमा दायर करूँगा
प्रथम प्रयास ये ही रहेगा की आप स्वयं निर्णय ले
फिर उपभोक्ता अदालत में, और अदालत को जो भी फैसला होगा उस पर मेरे भी अधिकार होगा और आज के समय में जहा आप मीडिया बहुत ही जागरूक है इस मुद्दे को किस तरफ लेता है ये आप भी जानते है
और सोशल मीडिया तो है ही आपके लिए जागरूकता पैदा करने के लिए
आप से निवेदन है की पहले साक्ष्य प्रस्तुत करे की अपने ये मुद्दा / विषय अपने उच्च अधिकारियो तक पहुचाया है
जय हिन्द
जय भारत
धयवाद
आपको शुभेच्छु
देवेन्द्र

राजीव मथुरा सिंह, पुत्र स्वर्गीय श्री मथुरा सिंह, आवास/संख्या के ४४ /१८ मोहल्ला नायक बाज़ार जिला वाराणसी, पुलिसस्टेशन कोतवाली, पिनकोड २२१००१ उत्तरप्रदेश, भारत
मोबाइल संख्या ९३३५४१८३२२ एवं ९४१५२७४१६६
…….ग्राहक / शिकायतकर्ता
बनाम
1. Samsung electronics co., ltd, Samsung India electronics private limited.
2. EBay, online retailing co.
...विपक्षी पक्षकारगण
कृपया निम्न तत्यों से अवगत हो :
यह कि ग्राहक / शिकायतकर्ता ने आप पक्षकार संख्या 1 की ख्याति का भरोसा करते हुए दो SAMSUNG micro SDHC uhs-1 card transfer speed CLASS10, 32gb, bar code no. Model: MB-MS08D Model code: MB-MS08D/IN, Bar code number ८८०६०८६०७८४३६ आपके अधिकृत विक्रेता पक्षकार संख्या 2 से दिनांक ०३.१०.२०१६ को ऑनलाइन ख़रीदा एवं प्राप्त किया था I
(संलग्नक संख्या 1 and 2, Scanned image of Samsung Memory Card packaging देखे)
यह कि आप पक्षकार संख्या 1 और 2 को ग्राहक / शिकायतकर्ता को असली और genuine guaranty clause कह कर बेचा गया था जो ग्राहक / शिकायतकर्ता द्वारा इस्तेमाल किये जाने पर खराब और नकली पाया गया I संदर्भित "micro SDHC memory cards" ग्राहक / शिकायतकर्ता द्वारा आपकी कंपनी के भ्रामक एवं त्योहारों पर विशेष छूट के विज्ञापन पर यकीन करते हुए, त्यौहार और पूजा हेतु अपनी यादे संग्रह करने हेतु ख़रीदा गया एवं अग्रिम भुगतान भी कर दिया गया, तत्पश्चात अपने मोबाइल पर लगा कर पारिवारिक कार्यक्रम को रिकॉर्ड करने के लिए लगाया गया था जिस पर किसी तरह का data संरक्षित नहीं हो सका और ग्राहक / शिकायतकर्ता के मोबाईल की सूचना नष्ट हो गयी, तथा शिकायत करता का फ़ोन का सारा डाटा एवं मोबाइल एवं सारे चीजे नष्ट छतिग्रस्त हो गई ... ग्राहक / शिकायतकर्ता को आर्थिक क्षति कायम हुई I एवं सामाजिक और मानसिक रूप से छति एवं उपहास का पात्र बनना हुआ सो अलग .
(संलग्नक संख्या 3: No data reading / Found )
यह कि ग्राहक / शिकायतकर्ता

यह कि ग्राहक / शिकायतकर्ता को आप पक्षकार संख्या 1 और 2 को बेचीं गयी सामग्री SAMSUNG micro SDHC uhs-1 card transfer speed CLASS10, 32gb, के नकली ब्रांड और ख़राब बेचे जाने की शिकायत दूरभाष से इन्दराज कराये जाने पर आप पक्षकार संख्या 1 और 2 द्वारा नकली सामान विक्रेता के विरुद्ध को पुलिसे प्राथमिकी नहीं इन्द्राज करायी गयी और जाल बट्टे कि कारगुजारी को दबा दिया गया I
यह कि ग्राहक / शिकायतकर्ता ने आप पक्षकार संख्या 2 के Samsung Customer Care Executive को voice conversation के complaint number[protected] से दिनांक on dt15.10.2016 को सूचित कर नकली SAmsung सामान बेचे जाने कि सूचना भी दी गयी थी I बावजूद इस सूचना के प्राप्त किये जाने आप पक्षकार संख्या 2 द्वारा भी नकली सामग्री विक्रेता के विरुद्ध कोई प्राथमिकी पुलिसे में नहीं दर्ज कराई गयी जिससे हम ग्राहक / शिकायतकर्ता को आप पक्षकार संख्या 1 और 2 द्वारा नकली सामान बेच कर ठगा जाना प्रमाणित होता है I

I have purchased NIKE shoe worth of 1999 INR. But it seems a duplicate product, quality is very very poor.
I launched online complaint for the product on ebay site. I got a call from ebay customer care and they (Mr. Anuj Verma) told me that there is no such policy in ebay under which customer claims for the refund on quality issue. And they clearly told me that we do not promise of the quality of any product, and told me to get connected to the seller of your product for your problem. But there are no any information of the seller on their site.

Seller information(on the parcel):
aakash sanjaybhai
vadilal note book, old bus stand, balasinor
contact no- [protected]

I want refund for this. And please ensure that the ebay can not put 100% satisfaction Guarantee on their logo. Because there customer representative has clearly confirm me that they do not promise any Quality.

Kindly solve my problem as soon as possible.

I am enclosing here with the snapshot of the product purchase details and photos of the product.

[protected]- Please do not shop from ebay. My experience was awful. They have harassed me time and again for such a small problem. I will never shop from eBay again. T have sent several emails to the seller and eBay and made so many phone calls and they have not helped me even once.
I have never faced any such problem with any of the other sites.

Replace item .But new phone not working. EBAy not responsible seller not respond.Go for 10 days complant in on line.

I had purchased a shampoo and conditioner pack from ebay on sep-9-2016 but what i got was a completely broken and mashed package with broken containers and all leaked shampoo and conditioner. i had opened a claim #2319016 with ebay a month back and have been trying to reach them through phone/mail/facebook but only getting excuses and reasons to disagree to my claim. i had also sent them the detailed pictures of the broken product and packaging but each time they only harass me to get back with reasons on why its an invalid claim and they dont have a solution. the latest being, on oct 19-2016 that they cant arrange a pick up of the broken container from my delivery address. i live in kolkata and in the heart of the city, which is well connected posh area in a metro and there is no way a courrier cant be arranged here.
I have waited and tried to work it out with them for a month but now it is too much because it seems they dont want to refund my money at all!
I have also tried to reach laura chambers, global trust executive, ebay.
This is about the way a consumer should be treated for valid legitimate claims and how business it to be done.
I need my complete refund.

I have been a customer of ebay for 3 years and have been extreamly happy with the service. I had ordered a shoe on date 23/09/2016 and paid the amount. However with this item i am disappointed. I didn't received the item yet. You said you will refund the amount i lost. That also on pending. By this letter i wish to inform you that if you are not refunding the money by 2 days i will go ahead with legal procedures.
Thank you,
Salman
19/10/2016
Mob[protected]

Dear sir
I have purchased a terabyte usb bluetooth music audio receiver adapter dongle 3.5mm aux usb-power
Through ebay on 25-8-16 for an amount of 282/- paid through hdfc net banking.
The paisa pay id given by ebay is [protected] and the
Seller on ebay is magonlineshop.
The seller says he has shipped the product, but i had not rececived the same till date.
I have contacted the seller and ebay many times and made a request for a refund but both seller (magonlineshop) and ebay are jugling between each other and i feel deceived by ebay.
I request you to help me in getting my refund.

I have purchased mobile samsung on 15th may 2016 (Paisa pay id [protected]) order no[protected] through prestigious site ebay which cost me 7000 aprox and warranty of 6 months through seller

Eller name - name: sarman g abha
Email: [protected]@gmail.com
Phone: [protected]

And the set when delivered was defective but sending it was replaced en within time period of 10 days

Then it started working although it has some starches but still as i was need of mobile so started using the set but before completion of 6 months suddenly one day it stopped and couldn't start immediately i approached the seller and couriered through fed ex on 21st sept but till now no revert, tried several emails to ebay but no revert instead this cynical mail of ebay when i sent a mail statsing i would forward to complaint. This is mail i got

Thank you for contacting ebay india customer service.

We apologize for delay in response.

We understand from your email regarding your claim id: 1996188 that the seller is not responding.

As per our records, the claim was closed on 16th june’2016 as you have confirmed replacement item received.

After conducting a thorough investigation and review of your claim, we have found that the item was received by you as on 18th may’2016 where as the mail was sent regarding the issue on 7th oct'2016.

This issue is brought to our notice after 30 days which is out of our eligibility criteria, since the issue was raised after 30 days from the date of item receipt, we will have to unfortunately deny the claim.

We regret of not being able to assist you on this matter.

We look forward to your next purchase on our website. Thank you for shopping on ebay.

Hope i can get my monet back as i have already purchased new set and because of late revert from ebay and seller was forced to do

Damaged phone
Sir, i brought nokia 1600 but it not working completely...
I want replacement in place of it...
(Or) give my money as refund...

Otherwise i will take serious action...
And the seller is not answering my phone...
And also i booked my order with colour as black but i recived black colour...
My contact no is:-[protected]
My item id is:[protected]

I am p. Kamalakannan, 30a sivan north car street, palayamkottai. Tirunelveli tamilnadu. Email - [protected]@gmail.com i already ordered and received lenovo k4 cell phone battery but it did not charched so i complint to ebay on 6/10/2016. Escalation id - 063460 your staff said my company send rs 810 ebay coupon with in 5 working days. But 12 days left i don't get any coupon. Please send ebay coupan to [protected]@gmail.com

Seller Contact: [protected] (Switched off)
Seller: fasnoya
Claim ID: 2343200
SR# 1-[protected]
SR# 1-[protected]

I ordered a Shirt from eBay. However, the size didn't suit me, and I asked them to exchange it with another piece. They told me to call the seller, and refused to take the matter on themselves. Meanwhile, my communication is going unattended from the seller's end. As I had no option left, asked eBay to solve the matter. However, they refused abruptly. Such pathetic behaviour and nonsensical customer relationship management of eBay is really unprofessional. As I suffered, just wanted to pass the message.

I purchased I4s 16 GB on ebay, paisapay id is [protected] on 26 Oct. 2016
i recvd device in White color but i ordered in Black color
After 6 days of buy, device has stooped the working
I contacted ebay many times but i did not received any resolution
they are asking for time like we need 10 days, 5 days, 3days like that
I am hopeless today because of ebay.
I pay the full amount of 9000 INR
But today i have a zero value i phone