eBay.in Complaints & Reviews

I had ordered a 360 degree rotating case for my samsung galaxy tab e from ebay.in on 17.08.2016 using my debit card. Ebay's promised delivery date mentioned was before 28.08.2016. Today is 30.08.2016 and the product is not delivered and nobody from the courier service contacted me till now. I requested to both the seller and ebay for refund my money due to this big delay in delivering. But they are not doing that also. Kindly help me to get my money back.

Thanks and regards

Alim shah

Hello,
I have purchased one product from your site combo of 2 samsung evo 32gb class 10 microsd sdhc micro sd memory card 48mb/s but this product is not in working condition when i received and i also raise the claim on 12 aug 2016 but till now i’m not received any resolution could you pls help me.

Reg mob no. [protected], [protected]
Reg email id – [protected]@gmail.com
My paisa payid - (paisapay id [protected])

Claim id: 2230822

Bluedart airway bill number: [protected]
Paisapayid: [protected]

7thaugust, 2016 : i had orderd the item (paisapayid: [protected]).
11th august 2016: tracking details showed, the shipment deliverd. which was delivered.
12th august 2016: i complained ebay and bluedart.
Called multiple time, promised call back in 72 hours. no response
Also contacted seller multiple times.
30th august 2016 : already called n number of times till now. still they are wasting time and promising callback in 72 hours everytime. no response till now.

Hi,

I have purchased an intex portable charger from ebay.in which found completely dead when received and when i contacted the seller togotechnologies asking for a replacement they kept on asking me to courier the product back to delhi from mumbai or else i have to visit intex service center.

I do not understand why i am forced to ship product myself when it's not my mistake as the product is defective and secondly when i am paying money to buy a new product then why should i visit the service center on the day i receive my brand new product.

It's totally embarrassing that customer buy things online to save time and end up spending time for sending it back via courier companies that too from his own pocket.

I want ebay to return my money and as per their process i have raised a claim and attached is the details.

Claim id: 2269127
Paisapay id: [protected]
Item number:[protected]
Seller: togotechnology

I purchased a product from ebay.in on 19- july. and i also paid online by using debit card.. 40 day's passed.. they didn't deliver me my product..

I also called many time customer care but they also didn't solve my problem..
They only give me time 72hr to solve your problem.. but after 72 hr my problem still unsolved.. i again called they they again give me 72hr..
All details related to product is on pictures
Also payment proof..
My name is md. asim
Mobile no. is [protected]

My clame aproove in first week on july but sitt i dont receive a my money dd from ebay today i call a ebay customer care and tey said that it require 15 days more

Claim id : 2233601
Paisapay id : [protected]

Issue item not recived so raised ebay guarantee.

Ordered product on 4th aug. Raised claim on 13 aug. Got call from customer care that will update with 48 hours. But no udpate. When i called them they said no update from courier partnet. Till 23rd aig did not recived any update. Then i logg complaint with fedex about status with complaint number [protected]. On 25th aug they confrim that item lost but settlement will be done with ebay as they are shipper. On 26th called customer care but still dont had any update. Today when i said to customer care supervisor kapil that fedex has confrim me that i tem is lost but ebay not able to get this detail in 15 days?? He me to get athourised latter from fedex that item is lost and submit it to ebay then we will process refund... He also said that i have to wait for 20 days to complete ebay gaurantee resolution period in highly unprofessional and unethelical way. They dont have any information. They cannt escalted things internaly then can see only what i can see on ebay website.. They can not connect me to claim departement. They standart script for everythning and every call recived to them frustating very very furstrating.

Claim id:2173947
Paisapay id:[protected]
Item number:[protected]

The refund of rs 58010/- is approved on 20 august 2016. It's been 10 days yet the amount has not been credited back to my account. It's a big amount and ebay is getting interest by keeping the amount with them, hence violating the regulations mentioned under the terms of condition offered by ebay.

(Ebay took 30 days to resolve claim again violating the tos which assures resolution within 20days again the extended period for availing the refund.)

Please process the refund immediately failing which legal action will be taken with respect to your terms of service.

Please don't provide automated reply by copying and pasting the following text.

(""thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at ebayindia. [protected]@gmail.com"")

Atleast once in a while try to help the customer. It's because of them you are paid. People just study so much just to sit in their comfortable chair ac room only to copy and paste reply.

- payment was made for this item 1 month ago
- local fedex substation admitted package is not traceable after multiple follow ups
- claim was raised with ebay on 3/8/16
- seller was contacted multiple times and shifted blame to ebay.
- i have been asked 6 times to "wait for 48 hours" by customer support. (This is not an exaggeration)
- i have not been allowed by customer support to speak to the supervisor claiming that no supervisor is around.
- they now are asking for proof of a payment that was made through their own systems.

This is by far the worst online portal in india

Hi!

This complaint is regarding my purchase through ebay.in, the company which claims to be the number one in online shopping. Today in the current market of online shopping where companies like flipkart, myntra, amazon and snapdeal are offering fast delivery with easy and fast return and replacement – i have real-time experience with there no-tension return and replacement, there exist ebay.in whose customer care team lies to there customer, they are least bothered and will try there best to neglect the processing of refund as your money is with them and you are at the loss and not they!!
I found one dell laptop with good configuration on ebay, being a frequent customer of ebay who actually never dealt through there return and replacement processing, i ordered the laptop and made the online payment (Paisapay id: [protected]) and the struggle story started, i received the laptop on 23rd aug 16 and when i opened that, the laptop was missing windows 8.1 which was mentioned in the product specs, now the ebay’s anti-customer policy begins, i myself had to contact the supplier for the missing thing, ebay will keep sleeping over this (Ebay policy), supplier confirmed his mistake. There is no other way for the customer except raising the claim on ebay.in, the next thing is – ebay will sleep again blissfully as your money is stuck and not ebay’s. I kept waiting and received no response from ebay except one automatically generated computer mail about the claim rasied. Then on 24th aug 16, i myself called ebay customer care and asked them about the processing of the refund – the executive told me that i will receive a call from ebay claim department in 2days and there processing time is 20 days!! – ebay’s anti-customer policy!, after 2days ebay customer care blissfully sleeping over the matter so i called them again and to my surprise the executive told me that they have intimated the supplier and have received no response form the supplier and they are waiting for the suppliers reply, also i will receive a response from ebay claim department in 7days!! So you can imagine what a company ebay is who takes 7days to make a call and start the processing – ebay’s anti-customer policy. Then the very same day i contacted the supplier and he told me that he had already replied to ebay’s mail and for me he will send the reply again.. So ebay’s customer care department lied to me again – ebay’s anti-customer policy. Also the executive told me that i have to ship the product back to the supplier!! – ebay’s anti-customer policy the customer have to take all the tension and have to do all the work and ebay will sleep blissfully as they got there money.
Today its 5th day after raising the claim and ebay-guarantee and there customer team is blissfully sleeping over this, i never imagined that the company who claims to be number one is actually number – zero. There is no customer favorable policy all the customer has to do is wait nothing else. Also 3days after receiving and generating the claim for the order, i received automated msg form ebay that the item is shipped and will be delivered to me before 31st aug!! Now you can imagine how pathetic is the condition of ebay team in india is!! The ebay’s anti-customer policy dsnt end here, on 28th aug 16, i finally received a call from the claim department and astonishingly the guy mr. Toufiq told me to send a picture of the missing part!! Ha ha ha! Picture of the missing windows 8.1 os when i questioned him about computer knowledge he is having he had no answer except asking me to visit dell warranty department as it is manufacturing defect, now you can understand what kind of people are sitting there in ebay team, then when i questioned him about the laptop systems he transferred my call to his senior mr. Mehraz he also asked me to visit dell service center and get the confirmation letter on this…now you can understand for a fault of the seller for which seller has already accepted his mistake, how much pain the customer has to take and the ebay team put all of its efforts in increasing the customer’s problem and pain…not to help get the correct product. Now i want my money back!!

I am seller on ebay. Since last three months ebay had issues with weight calculation and they charged any imaginary weight and charges according to that and asking raise complaint but they are not returning any money to sellers on the name of this i have proof of all the shipments and how they are cheating and taking off my hard earned money on the name of technical issue. I have raised sevral mails and complaint but no responses from ebay and they are keeping false promises kindly help

Contact no.[protected]

I purchase Home Hulk Gym "20 kg Weight, Rod, Skipping Rope, Gloves", paid through pay Paisa id [protected], using netbanking. Item received on 13.08.2016. When I opened the packet three Items i.e. "Rod, Skipping Rope, Gloves" are missing in the delivery I received. I contacted to Seller but no response from him yet. Also tried to contact call centre, but they not able to logged complaint due to technical issue. I also send email for this but til today i.e. 28.08.2016 there is no response neither from Ebay nor from seller.

I purchased moto g4 plus mobile from ebay india on 30th july 2016. The seller didn't ship the phone. After the prescribed time i contacted ebay to refund my money. They told to wait for 48 hrs, but no response from them. There after i called customer care about 10 times, every time they are telling to wait for 48 hrs. So far many 48 hrs passed but no one responded from ebay. I tried to contact ebay grievance officer by phone but the number is not working it disconnects automatically. I mailed ebay grievance officer twice but no response so far. Please take action about these cheaters who stole my money.

Details of transaction: paisapay id: [protected]
item id:[protected]
date : 30 july 2016

Sir/madam,
I ordered dell vostro 15 3558 laptop of rs.25599 on 19th august 2016 and pay through online. I receive laptop on 27th august 2016. When i start laptop it shows only white screen along with beep-beep tone.
Please sir/madam help me with this regard as rs.25599 is not a small amount
Yours faithfully.

Buyer transaction details for paisapay id [protected] i given order on 10 aug 2016 for combo :transparent soft back case cover & tempered glass asus zenfone max but still i didn't got ant product after estimated delivery date i register the complaint for same issue the claim id 2252395 for the same they given me tat time is 5 days but still i didn't got any reply.

Dear team,

I am happy atleast i found a channel i can post by complaint on ebay.in
I'd ordered for apple ipad mini wifi cell. but i received a wrong product and in a breaking (damaged condition). i raised complaint and no action taken against seller, but promised a compensation in form of coupon which is expired. and saying they cant issue a coupon. ebay cheated and didn't provide any resolution.

Sandisk original 128gb ka memory card magbaya tha par o kharab nikla .. Jab complain kiya to aaj tak bola gya aap py technical sy call aaye ga.. Kvi bola jata h seller contact karyga.. Par aaj 5 month ho gya avi tak call nhi aaya .. M seller ky address p vi gya tha.. Unsye mila to o btaya ki ab apni sope close kar diya hu aap ebay py hi claim kro .. Jab eBay walo ko btaya to o bol rhye h seller par action liya jayega .. Par aaj tak koi solutions nhi hua h... Ebay bilkul forud company h.. Koi solutions nhi hora h eBay walo sey.. Jitni product aata h sab m koi na koi issue rehta h .. Bilkul bekar h.. Koi vi eBay sey shopping na kry.. Karnye sey pehly .. Mere sey contact kry m btauga eBay Waly kaysye fraud h.. [protected]

I am ordered some days before rain coat. it was looking very nice and genuine branded on online, but raincoat material of duplicate item delivered by indian post office through. two days later contact number for try it, but ebay customer number not valid.iam strugle, please the raincoat refend and replace for requested. iam waiting for you needful and best services.

I Purchase a Memory card of 32gb ( SAMSUNG 32 GB EVO )
purchasing date :- 23/7/2016
PaisaPay ID [protected]


but not receive the item in my home .
then i am complained on the ebay grantee claim but not positive response from the ebay grantee claim side .
and i am too tired to contact with the ebay.in.
i just want to refund my balance in my account .

Hello,
I have purchased one product from your site COMBO OF 2 SAMSUNG EVO 32GB Class 10 MicroSD SDHC Micro SD Memory Card 48MB/s but this product is not in working condition when I received and I also raise the claim on 12 aug 2016 but till now I’m not received any resolution could you pls help me .


Reg mob no. [protected], [protected]
Reg email id – [protected]@gmail.com
My paisa payid - (PaisaPay ID [protected])


Claim ID: 2230822