eBay.in Complaints & Reviews

Sep 19, 2016

Updated by sanjeev.chaubey Kindly arrange to deliver item soonest possible.As i am unable to track it.

Sep 18, 2016

Updated by sanjay dhopeshwar ignorant and arrogant behaviour of customer care representative and imposing his views, and threaten me that if I don't do as he said within 3 days, my complaint will not solved and the claim case will not be entertained and will be closed. getting new handset to service centre and requesting him to inspect and want the report in writing and the report and the image be sent to ebay within 3 days or else case will be closed.

Sep 19, 2016

Updated by sanjay dhopeshwar sir,
ebay is again misguiding by sending mails and messages in my ebay account, instead solving the issue. They are just interested in delaying the issue so that they can close the claim.. please instruct them to speed up the process. Sir, I'm so frustrated that now I want refund of my money instead of replacement. and bow never to make any transaction with ebay

Sep 22, 2016

Updated by sanjay dhopeshwar today I got a call from service centre at about 3.26pm. the guy said U have to take in writing from Microsoft service centre that device is defective, otherwise your claim case will be closed. I told them many a times Microsoft service centre has refused to give in writing(said they can entertain the case if the product was brought within 48 hrs of purchase and since the product was purchased on 04/09/2016 and more than 10 days have passe and the service centre can not entertained and can't give in writing). despite this the the guy said otherwise we'll have to close the case. I further said, your seller is not responding to answer and as well as from ebay's call (as in their message in my ebay account). i said your seller is mischief as his no is false and he is not responding to my and your call and it is clear that ebay has not verified the seller. thus it is ebay's mischief and I have to suffer because I paid for new item and in return i got defective product... I am annoyed by this ignorant and rude behavior of ebay.. I am cheated by about 10, 000 Rs and left with defective piece. kindly instruct the ebay to refund the amount and take back the faulty defective product.. its been a mental torture.. please help me out... Sanjay Dhopeshwar

Oct 18, 2016

Updated by yogai51 After more than 1 month ebay has replied to my complaint!What a speed!!!.My original complaint was raised on 14Sep and 18Seprespectively.Here is the transcript of the message ebay has replied to me.
"Dear Yogesh,
　
This is with regards to the Escalation raised by you (details below):

PaisaPay ID: [protected]
Buyer ID: yogaishrs14

Thank you for sharing your concern. We regret to know that the product you've purchased has stopped working.



We at eBay provide 30 days of purchase protection i.e. eBay Guarantee*.

But as per eBay policies products with Manufacturer warranty are excluded from eBay Guarantee* coverage as you can visit nearest Authorized service center of the Brand and get the issue resolved. So we would request you to visit the nearest service centre and get the issue resolved.



However, if the item that you received was dead on arrival or fake you may provide a Declaration letter from the authorized service centre to [protected]@ebay.com within 72 hours stating the same.

If you fail to provide the requested document within the stipulated time we would have to go ahead and close this case from our end."
Thanks & Regards,
Pushpalata
eBay India Escalation Team.

Following is my reply given to above ebay message.Would advise not to buy anything from ebay as they dont fulfill or force seller to entertain buyer's valid service center request.
"Hi,

You people have failed to understand the problem and issue I raised on consumer complaint site.Below is transcript I have written on consumercomplaints.in . The nearest service center contact details was itself not correctly shared by seller and nor ebay support so no point arises of contacting service center and getting the problem rectified or getting any declaration letter from authorized service center.Without service center I cant rectify my problem.Now can you pls let me know if you understand the problem?.Here is the that transcript.

"he original complaint was submitted on Sep2016 but even after 2 weeks I hve not received any reply from ebay or seller
I bought Vox v106 tab (3000INR) from ebay with paisapay id [protected] on[protected] and got it delivered by 21July by Fedex.I checked the tab and found out the Wifi was not working so then I talked to seller but he just told me to approach nearest service center.I was not getting proper contact no.of service center so I raised claim of "item not asdescibed" but bay rejected the claim saying the product is under manufacturing warranty so pls contact service center.I asked ebay to provide service center contact no. which they have not given satisfactorily and they asked me to contact seller.I contacted seller and he was telling me to search on google.I waited for sellers reply patiently for 7 days and then I contacted ebay asking to initiate refund for this product by giving argument of claim rejection and then service center not available in South India.Ebay told me that your claim was rejected on 30July and its already more than 1 month so we cant do anything in this matter except to ask seller if he can give replacement or refund.Ebay customer support told me internally we follow 1 month policy of claim rejection and once that period is passed then we cant do anything in this.This policy is no where published and as the support executive told its internal policy.I want to complaint about seller and ebay too.Pls beware of seller "Rocking Deals-technix" and ebay and would advise not to buy from ebay.Amazon snapdeal and shopclues are much better. "

Oct 19, 2016

Updated by yogai51 Today after updating this complaint ebay has once again replied to my message.Ebay has totally lied of not receiving my reply to the ebay message sent on 10Oct2016.I have replied to their todays message also with the attached screenshot to the message sent on 12Oct2016.The screenshot link is maded available for public viewing on below address
https://drive.google.com/open?id=0B7yZsRM58Z0ON1FsMHVCdW5kcmM

Also check below the transcript of the message sent by ebay and my reply.
"Dear Yogesh,
　
This is with regards to the Escalation raised by you (details below):

PaisaPay ID: [protected]
Buyer ID: yogaishrs14





We have not received any response from you on our earlier email dated 10-Oct-2016. Hence, this is a reminder email to request you to support us with the below information.

We regret to know that the product you've purchased has stopped working.We at eBay provide 30 days of purchase protection i.e. eBay Guarantee*.

But as per eBay policies products with Manufacturer warranty are excluded from eBay Guarantee* coverage as you can visit nearest Authorized service center of the Brand and get the issue resolved. So we would request you to visit the nearest service centre and get the issue resolved.



However, if the item that you received was dead on arrival or fake you may provide a Declaration letter from the authorized service centre to [protected]@ebay.com within 48 hours stating the same.

If you fail to provide the requested document within the stipulated time we would have to go ahead and close this case from our end.



Thanks & Regards,
Pushpalata
eBay India Escalation Team."

Here is my reply to above ebay message
"Pls find attached screenshot of the mail on 12Oct2016 as reply to your mail dated 10Oct.You must have received that mail.Pls dont misguide or hide any fact.
Now can you pls force the seller to take back his Vox and tab and return my money back."

Ebay is totally cheater.Even after they have received my reply to their message sent on10Oct2016.They are totally lying.Ebay is cheater...

Sep 18, 2016

Updated by Krishna Pentuker Check

Sep 18, 2016

Updated by elango durairaj My product was not working.its mobile was dead.if some times switch on but that time also not working headphone plug, charger plug.then how can I manage this one. Please help me for this issue.

Sep 17, 2016

Updated by Sachin Varun The coupon code is given by ebay shows invalid coupon code.How it is even possible i didn't use the coupon code.The code itself is incorrect i have tried so many times.

Sep 20, 2016

Updated by subhan2010 Till now there is no response from eBay... Disgusting service please avoid eBay better to purchase from flipkart or Amazon. Even eBay grievances cell is also like the same

Sep 23, 2016

Updated by subhan2010 Even after registering for refund on 16 Sep 16 till now I didn't get my refund. Now eBay told me to wait for another 20 days till the time that product receive back by the seller. Mr Ebay can you please tell me one thing once FedEx is not able to deliver the product to me how could you think that they will send it back to seller moreover if in case they don't send it back to seller then it means you are not going to refund my amount. It's really disgusting and stupid policy which is totally against the consumer. Please avoid eBay, it's really horrible and disgusting policy maker better to buy the products from Amazon or flipkart. Let's eBay to know the power of consumer so that they will make rule n regulation against their courier company and customer care executive who are actually customer harassment executive

Sep 19, 2016

Updated by Stanzin Namgail Upto now m not complaint to the SSP.Better return my money at the earliest.Please donot make people fool

Regards
Stanzin ([protected])

Sep 19, 2016

Updated by Stanzin Namgail You sincerely tell me that you returning my money or not.Upto now i donot tell SSP.Better you should return my money at the earliest.Please donot mame me angry.Firstly you should return my money and then start investigation.The deliver man also told you about the matter at that time.I wanted to send him in the jail.
My product no.- # [protected]
ebay Guarantee claim ID-2303318
PaisaPay ID-[protected]

Thanks
Stanzin ([protected] OR [protected])

Sep 22, 2016

Updated by Saurabh6072 I got refund for my order today.
But I want to say something to EBAY, When customer places an order, then he want ordered product. Nobody wants refund after wasting so much time.
So keep in touch with your sellers who are spoiling image of ebay by cheating the customers.

Sep 23, 2016

Updated by matamkumar only mail was sent to me that they are concerned about my problem and no action has been taken yet and nobody spoke to me regarding my proble. still my problem is unresolved with the unmindful attitude of ebay and the seller.

Sep 16, 2016

Updated by mdpatel1985 Claim ID: 2294440
PaisaPay ID: [protected]
Item number: [protected]
Seller ID: dil_ki_deal

Sep 19, 2016

Updated by mdpatel1985 there is no response or reply from e bay. after sending the details to them

Oct 13, 2016

Updated by mdpatel1985 What is the action taken on my complain. when will be my problem solved.

By just thanking for raising complain does not solve any problems. U have to work on it to solve complain for your customer's.

So plz get in touch with a found solution to the complain as early as possible..

Thanks & Regards,
Mahesh Patel
Mob: [protected]

Sep 20, 2016

Updated by kundu16 Hi Team,
Thanks a lot for your email reply. But I have not received any email or any other communication. I have already called service desk more than 10 times in last 3 months.

Please do the resolution by earliest.

Thanks-'
Santanu Kundu