eBay.in Complaints & Reviews

I ordered xiaomi redmi note3 (32gb) as on 30th july 2016. Estimate delivery was 2 aug but i received as on 12 th aug 8:00pm. I opened it i show back side bar code sticker was teared it is looking like used mobile and meager problem is battery getting very hot with in 10 min and also battery draining fast on stand mode also. Complaint no:2231845

From:
"dineshkumar pai" | add to address book |this is spam

To:
Subject: fw: paisapay id: [protected] sr# 1-[protected]
Date: thu, 18 aug 2016 19:30:30 ist
Cc:

Go to attachment (S) download all attachments


Reminder

Note: forwarded message attached

— original message —

From: "dineshkumar pai"[protected]@rediffmail.com
To: [protected]@reply. Ebay.in
Cc: [protected]@ebay.com
Subject: fw: paisapay id: [protected] sr# 1-[protected]

Reminder

Copy to: the consumer protection forum

Note: forwarded message attached

— original message —

From: "dineshkumar pai"[protected]@rediffmail.com
To: ebayindia. [protected]@gmail.com
Subject: fw: paisapay id: [protected] sr# 1-[protected]
Dear sir,

With reference to the above, i hereby inform you that, i have not received response nor replied in this regard except the automated response on repeated requests through telephonic conversations with many customer support officials, chats, reminder e-mails etc.. I hereby request you again that, kindly arrange to resolve the long pending issue at the earliest without prolonging the same. I can't understand why the claims adjuster not resolving the issue on receiving/acknowledging the required details for the resolution of the case.

Awaiting your valid reply/response in this regard at the earliest.

With regards,

B. Dinesh kumar pai.

Note: forwarded message attached

— original message —

From: "dineshkumar pai"[protected]@rediffmail.com
To: [protected]@ebay.com
Cc: ebayindia. [protected]@gmail.com
Subject: fw: paisapay id: [protected] sr# 1-[protected]
Dear sir,

With reference to the above, i hereby inform you that, i have not received a valid response nor any refund of the reshipped product and forwarded the scanned/required/requested details by the claim adjuster including the track record successfully delivered but till now don't caring the above/long pending issue on various requests through e-mails, telephonic conversations with customer support officials. Also please note that, the time limit given by the officials/e-mails through the above communications were exceeded. I again remind you and request you to kindly resolve the long pending issue without prolonging the same.

Awaiting your response in this at the earliest.

With regards,

B. Dinesh kumar pai.


Note: forwarded message attached

— original message —

From: "dineshkumar pai"[protected]@rediffmail.com
To: [protected]@ebay.com
Cc: ebayindia. [protected]@gmail.com
Subject: fw: paisapay id: [protected] sr# 1-[protected]

Dear sir,

With reference to the above, i can't understand why the delay for resolving the long pending issue before the claims department, i hereby inform you that, the reshipped product has been successfully delivered by india post on[protected] and the proof of article delivery record is attaching herewith for your records and reference. Kindly arrange to refund the amount of the product and also arrange to issue the coupon value code as the reimbursement towards india post charges of rs.52-00 for reshipment as mentioned in your e-mail response at the earliest without prolonging the long pending issue atleast in this juncture. Hope you will do the needful without prolonging the issue again.

Awaiting your refund alongwith redeemed coupon codes against purchase and reshipment india post charges at the earliest.

With regards,

B. Dinesh kumar pai.

Copy to: the consumer protection forum.


Note: forwarded message attached

— original message —

From: "dineshkumar pai"[protected]@rediffmail.com
To: [protected]@ebay.com
Cc: ebayindia. [protected]@gmail.com
Subject: re: paisapay id: [protected] sr# 1-[protected]

Dear jyoti. K madam,

With reference to the above, and as requested by you vide your e-mail dated[protected], my request e-mail dated[protected], i had returned the led combo bulbs - 6 nos. Through india post vide airway receipt no. Cl[protected]in dt.[protected] of rs.52-00. No return pick up of the product available by other courier people hence through india post. Kindly arrange for the refund of the returned product amount rs.449-00 (Including coupon discount of rs.68-00, payback redemption of rs.77-00) and also arrange to reimburse the india post charges of rs.52-00 incurred by me for reshipment as early as possible. Please note the time limit exceeded as mentioned in your ebay guarantee policy resolution of claim processing exceeded.

I am attaching/forwarding herewith the required reshipment details scanned copies as requested by you as detailed below:

1) reshipment address
2) shipment declaration/invoice
3) picture of shipping address part of the reshipment pack
Of led combo bulbs - 6 nos.
4) picture of shipping declaration/invoice part of the
Reshipment pack of led combo bulbs - 6 nos.
5) india post airway receipt no. Cl[protected]in.

Kindly arrange for the refund of the returned product amount rs.449-00 (Including coupon value & payback discount) and also arrange to reimburse the india post charges of rs.52-00 incurred as early as possible without any delay.

With regards,


B. Dinesh kumar pai.


On wed, 03 aug 2016 13:02:47 +0530 [protected]@ebay.com wrote


Paisapay id: [protected] sr# 1-[protected]


Dear dinesh,

This is with regards to the escalation id: 059731, raised by you (Details below):
Paisapay id: [protected]
Seller id: shop. In2015
Item name: led bulb combo of 5w+7w+9w+12w+15w+18w (C&s shopping gallery-pack of 6 bulbs)
Reason of escalation: item is not as expected

We had sent you an email on “30-jul-2016" asking for proof of dispatch copy of reshipped product to the seller. Unfortunately, we did not receive the necessary information and hence we had to take a decision to close this escalation. Thank you for your understanding. Regards, jyoti k. Escalation team.[thread id: 1-[protected]]

Ebay document id: [protected]


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Led_combo_bulbs_shipping_address. Pdf
(Size 161.77 kb) download attachment

Hello,

I have ordered lakme eyeconic kajal of rs.230 from seller ashish bharodiya, seller id (Ashishbharodiya11), item number[protected] and paisapay id : [protected] and i have received a fake eyeconic kajal which is not having any seal of lakme product and found some discrepancies when comparing with the old packet i have. Ebay is encouraging sellers to sell fake products and not taking any action against them. Please...

I was raised the claim for my product which was recieved in appropirate / not described. Since maximum part of my order was missing in the courier, However ebay customer service was rejected my claim without investigating., Please find the details below

I have received the call from eBay yesterday(18-Aug-16) stating that my claim was rejected. Please find the detail information below.


As per the yesterday's conversation, i was not agreed the claim closure and I have asked many questions to the eBay customer representative, However the customer representative was in hurry to get this claim closed, Since they have received couriered documents from seller.

As per the discussion (18/Aug/2016) Around 11AM - 12PM

Question 1: Why the Claim was forced to close without solving the issues.
Customer : I was keep on asking the customer representative to open this particular claim until the issues are resolved, But the customer representative is not accepting and he want the claim to be closed since the time line is over for this claim and they system will not allow more than 20 days to open any claim.

Then how your system is accepting to close the claim on 23rd day? Since i was opened the claim on 27th of July and yesterday (18/Aug/16) it was confirmed that is closed?

Question 2: The Customer representative was going by amount of weight said by customer during the first conversation.
Customer : I was received the product on 27th July 2016, When i checked the parcel there was only Cooler fan exist, Hence i was raising this particular issues with eBay guarantee by contacting through customer support and raising the claim in the portal. On 30th July 2016, I have received the call from customer representative for investigating the issue(s), During the coversation the customer representative was asking me about the product weight. i was just telling it may have 200 - 300 Grams (It is not the exact weight and it was just estimated by seeing the product). No buddy can evaluate the actual weight of the product without evaluating with the weight machine. Then how the customer representative is going with this assumption for weight should be with that range?


Question 3: What is the no of time eBay contacted the Buyer?
Customer : The Customer representative from eBay is only contacted me on 30th July to upload the courier parcel photos and post which there were no request raised to me and i was responded on time (30th July itself) and uploaded the photos. And yesterday (18/Aug/2016) the eBay representative is called the me and just saying your claim is rejected, Since the seller is provided the proof of delivery and weight of the product was approx... 1kg.

Question 4: What is the no of grace time eBay given to the seller?
Customer : I could clearly see the eBay was offering Seller with more timeline, Since on (Aug 5th 2016: ebay was putting the seller to provide documents with 48hours time line, However the seller was failed and he was not responded, As per the notes eBay customer representative was clearly mentioned that if the seller is not responded within 48 hours, Then the claim will be approved on behalf of the customer(Buyer/ that means Me).


Question 5: Why you have not take any action as per the notes you have maintained in Aug 5th 2016?...
Customer : The customer service was contact the buyer on 8th of Aug and they kept notes in the portal only on 10th of August stating they are expecting the courier details, DRS, weight of proof whatever etc.. and he was failing and not uploaded any thing, Since i was not seen any documents from seller side in that particular timeline.
Where is the disconnect?. Why eBay is not taken any action and given more time for the seller.


Question 6: The customer representative was asking me to contact to the Fedex Courier.
Customer : I bought the product from ebay with ebay gurantee then why should i need to contact the Fedex Courier?. It should be done by the Seller or Ebay end. Why eBay is wanting the customer to contact the Fedex?

It is the trust given eBay to the customer?
It is the eBay Gurantee guidelines?
It is the Don't Worry statement provided in eBay Gurantee?


Question 7: The customer repesntative was confirms the weight of courier will be evalauted all the areas of shipment (Means Source area to Destination area).
Customer : I was acknowledged eBay representative and went with the postive mind that i will be getting the postive answers from courier company, However when I was checked the with fedex customer care regarding the way they are validating the weight. I was noticed that weight will only validated in the shippment area alone.

As per the conversation the with Fedex customer repesentative, That he was confirmed that the weight will be caluclated only during the time of shipping and not in destination or any location of the courier.

My serious concern is why the eBay customer service representative is giving false information without knowing anything about the courier companys weight validation method?

Question 8: Why the eBay customer representative is not askig the customer to get the actual weight?
Customer : As confirmed by me in Point2# i was just told the weight of the product may be has approx 200-300 grams only by seeing the product, But when i actual may deffers and it needs to be validated against the product with weight machine, Since only then only we could see the exact weight of the product.

How the representative will go for the customer conversation assumption?.. Is this they way you eBay closing the claim?. There is no clarity how come you will go for the assumption of the customer?

Moreover the parcel photograph which was uploaded by me it matches with the courier pouch, Which is the proof that seller is sent this courier alone.


I would request the eBay to reopen this particular claim again and check with courier company / seller, Since it is not my responsbilty, Everywhere it is applicable. Because i paid amount on your portal and if the goods recieved is incorrect then it is your responsbility to send the appropriate goods back to the buyer.

if you want to learn anything, please check with other eCommerce service provider that how they are doing their bussiness and they are not cheating customers.


For more details please refer the URL and attachment

https://eguarantee.ebay.in/eg/ViewClaimHistory?claimId=2191130

Regards
Ganesan Nagooran
[protected]

Wwe had ordered "Mini Ferrocerium Flint Fire Starter Lighter Magnesium Survival Camping Tool " (Item ID :[protected] in the month of November 2015. Even after nine months and continued follow up and publishing on ebay Facebook page neither the item is yet to be delivered, or the money is refund nor any response to my complaints.

I had taken mobile 4 months back from ebay
Now it's display is not working
I went to service centre they are asking invoice number
So I called eBay customer care they told to call the dealer
He is speaking arrogantly n blocked my number
What type of service are u ppl providing
4 months back I had taken now it is not working
That dealer's number is [protected]
I want my money back or change this mobile!

As per our telephonic conversation on my registered number ([protected]) on {27.07.2016} at 6:19pm, you approving refund request form of ebay coupon. i did not receive a coupon of 110% of item value still. already its too late i am waiting for coupon, and which bag i have purchase quality wise its not good, i am looking forward for coupon replacing.
Claim id: 2185452
Paisapay id: [protected]
Item number:[protected]
Seller id: green_treegifts
Date claim opened:[protected]

I purchase gionee elife e5 s... Item no:[protected], seller: prabhkaasimran
Sale date:28/07/16 21:36, colour: blue (White smiley) listing date: 10/09/15

I purchased on 28 aug 2016 on that day i pay amount through online banking, they given delivery date is[protected].

Till now i am not received my purchase product, i send message to the seller and e-bay many times, but ia m not receiving correct reply form e bay, finally i claim my product in e bay garrenty scheme the details is below

Claim id: 2223920
Paisapay id: [protected]
Item number:[protected]
Seller id: prabhkaasimran
Date claim opened:[protected]

Company is not caring the customer and not giving correct response to the customer, and the company not provided correct inquiry contact no for customers. Company delayed and my waste my time for hat product.

Vishnu mohan bayineni
Doha.
+[protected]
[protected]@gmail.com

Ebay worst service provider in india. I had order vr 3d headset and i received in a faulty condition hence called up cust care n raised a claim for replacement. After multiple followups with ebay customer care agents but no response. Today got a call from ebay claim team stating they need 2 more days to check with seller and told me to get the product to service center for repair as its my duty to do all this bull. Ebay will provide faulty product and expecting customers to visit service centre for help. Wow what a pathetic service. As per ebay claim team its my duty to get it repaired or replace frm service centre as i have purchased the product. As per them ebay is just a mediator and if im purchasing it thrn its my bad luck that i got thr faulty product. So my question to the ebay is that u will ship faulty products to customer and is it a customer duty to to visit service centre for replacement or repair? Are you guys have a policy in which u will give a faulty product n u will not get it replaced or refund for the same because this policy thing i heard by one our super agent of ebay that u had purchased the product and u have to suffer and ebay i just a mediator.

Kindly look into this matter

Order# [protected]
Invoice# 248769
Claimid# 2223160
Sr# 1-[protected]

Regard,

Parvez merchant.

I bought laptop from ebay.in invoice no is: ebay/1089 dated 13-feb-2016.
When i went to repair my laptop under warrenty period they found this laptop is u. s. purchase product. but i bought this lap. from your ghalt technology, wijaywada through online medium "ebay.in" hence please help me in this issue to resolve my problem.

I purchased a gym product from ebay company few days back.i did my transaction through net banking after proper verification.when i purchased, the product was deliverable to my home address including pin code.now after few days they sent me a mail saying that they would not be able to deliver to my address .they are trying to refund my money.this is complete violation of the rules and regulation.i warned them not to refund.if they refund i will demand 10, 000 compensation.i request the forum to take necessary action against the company.

Paisapay id-[protected]

Hi bought a car key chain from ebay with camera feature but the product turned out to be fake one which cannot record for more than 5-10 seconds of video even with 14 gb external memory card.
I tried to contact the seller but there was no response from them. Then i mailed about the replacement or refund for the product from ebay because the product is fake and not up to the mark to be sold, they mailed back your product comes under ebay guarantee and follow some steps else call the customer care if not able to follow the procedure of refund. But when i called ebay the customer care representative, she is telling that you have crossed the ebay guarantee time. I told her at-least block this seller's product so, that he would not be able to fool any other indian consumer. But she said since you brought this product as guest user you wont be able to leave negative feedback also.

At least, i want the seller not to be able sell this product to any other indian customer as it is a fake product

Thanks and regards,
Allen

Actually sir/madam,
I want to make a complain that i have purchased a samsung power bank from ebay site 2600mah and while ordering the product which was shown me online was of silver color n decent looking but when i received the product after 4 or 5 days the product was duplicate, as it was not the actual product which i have ordered online.
O very next dae i have contacted the seller about the same and he said that, "actually sir the product which you have ordered is no more there in our shop"
O i send you this product.
And the product is actually very cheap & its size is so small that its even smaller than my blackberry mobile 9780 n the product which i have ordered its size was around the samsung grand mobile.
I even contacted the customer care also but they canceld my request claiming that it is a unauthorized complain

O i request you to see upto this n please get my money back return asap
Thankyou!!

This is in regards to a pending refund from ebay.in, it has been more then a month that on one has gotten back to me. I have spoken to around 10 customer care exc, and each one of them have promised called back but i have not got one. I am coming to you for helping me get my refund. Ordered date: july 2016. Paisapay id: [protected]. Claim id 2161414.

I am ebay customer from last five years.
Recently, in the month of june 2016, i was purchased a product, that cost is 4, 499 inr. While purchasing this product, i was contacted with seller (Seller id: lunawath), is it genuine or not. He said, it is genuine & complete set of assembly with gorilla glass. But, i received duplicate product and also glass is missing. I trusted this while purchasing due to ebay guarantee.

I raised the claim. Id: 2133551 as on 07th july 2016. Regarding quality of product, not get any solution from ebay. But, regarding glass, ebay said, we will provide coupon to me. But till now, i am not getting.

I contacted more than 6 to 7 times for about 1- 2hrs with mr. Dharmendra (Team manager), udit, swaroop sharma, pradeep singh, upesh, nadan, rajesh kumar regarding coupon, every time they says, wait for 7-10 days or 72hrs to get coupon. Huge amount of time wasted. But not get any solution. This is more struggling while purchasing with ebay.

Also, i contacted with "[protected]@ebay.com" (Ebay-india md) and "[protected]@ebay.com", there is no reply from these contacts.

Please request you to give the solution.

Thanks
Srinivas
[protected]@gmail.com

Hi, this is serious issue with ebay guarantee for my claim id - 2226208. I made this purchase on 22july and claim has been declined on the basis that you have secretly changed the time frame from 30 days to 10 days without informing the customers through sms or email. You must have informed all the clients who did their purchases after 16th july about these changes. I cannot buy your logic on this basis. There are lots of online shopping portal and you cannot expect every clients to go through their recent changes before buying the product. This is your duty to let them know through messaging and email and you had not inform me through these medium although i used your portal for buying over more than 100 products. Pls reopen my claim and resolve the issue.

Rgds

Sanjeev

M-[protected]

EBay India (Paisa Pay) has cheated me as a seller by applying wrong weight for more than 200 of my shipments in power ship mode. instead of charging 55Rs. They have charged 800Rs. In some cases 2, 200 Rs. When I called them they said it was a technical glitch and have never returned back the money even after constant followup. I am going to file lawsuit against the company soon.

Claim id:2147505
Paisapay id:[protected]
Item number:[protected],

I would like to drew your attraction about my claim for refund for above id

One month ago on date 08/07/2016 i was purchased a product from ebay after receiving the product i found defect in it. Then i raised a request for return the product they contact me by telephone after 5 days on telephonic discussion they said on 15/07/2016 12:42 that they will refund me through ebay coupon. A coupon of 110% of item value will be sent to me on my registered email address within 7 to 10 business days.
But one month passed of arising and approving claim for the above product but still my issue is pending. After sending again and again complained mail tonly one replay came to me from ebayindia. [protected]@gmail.com that
"we have already escalated my concern to our team and are working on it. Kindly allow us some time in order to assist you further"

E-bay requested me to wait for some times so i am waiting since a long time no coupon has sent to me from ebay.

Now a days they are not replaying after sending reminder again and again

I cant understand how many time wil they take to solve my issue.

Regards-
Binayak jena
Mob-[protected]

On 31/07/2016, I had bought woodland outdoor shoes (Khaki) from ebay and on reciept of the same found the color and quality of the product not as expected and immediately (same day) informed the ebay about my concern and also uploaded the image of the product as requested by them later on. However, I was told by the customer care that the ebay guarantee does not cover the qulaity of the product and that the image matches the desription and therefore my claim is being rejected. To top it all the product does not fit me as well, a standard UK/India size of 7 would usually be a good fit for me. however, this one is a bit bigger, suggesting this could also be a fake product. Now I am left with a useless pair of shoes & Ebay guarantee.

The ebay guarantee which the company boasts of is meaningless if it does not cover the quality of the product and basic returns for size related issues.
The EBAY Guarantee* (100% Satisfaction or Replacement/Refund) which the company boldly advertises is misleading for consumers.

Hope the company officials will take note of this complain and act to restore e-shopper's confidence.

I ordered Lenovo Phab Plus on 29th July 2016 and received the product on 1st August 2016. The product is an open box refurbished product sold with statement that the product is with excellent condition and may have minor scratches.
On the day I received the product, I normally tested up everything to make sure its in good condition but was surprised to see that product touch is defective. I checked with seller via email and phone and he advised to open the claim with ebay. I opened claim with ebay on 2nd August 2016.

Ebay communicated via SMS on 3rd August 2016 that seller has been notified and he will help to resolve the issue within 4 days under Seller make it right (SMIR) period. I received no response from seller within this period.

On Sunday, 7th August, Ebay called me up and told me that the claim is not eligible as the product is under manufacturer warranty and closed the claim. They can only help me if the service center issues DOA for the product.

I called up Lenovo tablet customer care on 13th August and talked with them and as per the advise from them visited the service center.

As per concerned person on the service center, the DOA cannot be issued as the product passed 7 days of period from the date of purchase.

Overall the communication between seller and ebay already passed out 7 days and now even the service center cannot issue me DOA.

The product is notified for defects on the very next day I received it and requested seller and the eCommerce portal for help but no resolution was provided.

Being it an open box product and stating that the product is in excellent condition just like new, does not give them authorization to sell defective products which results in customer to suffer a lot and customer hard earned money is gone.

I feel like cheated to purchase the product and wasting my time in communicating with the eCommerce portal as well as seller and relying on the services.

Earlier I requested for replacement but after hearing so much not convincing responses from them, I now need my money back.

I am attaching invoice copy of the product and other supporting documents.