eBay.in Complaints & Reviews

Brought a self balancing smart scooter hoverboard from e bay on 13 April 2016
The product was not in working condition. I. Contacted the seller who told me to raise a claim .the claim no 1909397 was raised after following up with the call centre almost like 20 times the claims dept they finally agreed to get the product picked up .the product has come back undelivered to me twice .none of the customer service personal is aware of the case all they say is your case is with the escalation team and they will get in touch with you in 72 hours which never happens . E bayside the perfect example of mismanagement, have never seen such lousy and uncoordinated service . The product is lying with me and I don't know what to do with it .

On 16.02.2016, i've purchased htc one m8 from a seller named "umarmasroor4338" in ebay. the item was under 1 month seller warranty, i really don't remember whether the warranty includes software or hardware or both aspects.in product description page, the item was mentioned as new & a declaration was given that box has been opened for product testing. the delivery speed was damn fast, the day i ordered the item, it arrived on the very next day. i felt happy & surprised at the same time. but when i unboxed the mobile after going home in the evening, i discovered that the speaker was faulty. then on the very next day, i contacted the seller & he assured for return & replacement. i have repacked & returned the item by courier at my own expense. then they delivered another handset, which was a cdma only handset. but, in the item description, it was clearly mentioned that the mobile works for both gsm & cdma, though data will work for gsm only. again i tried to call the seller, but by their response i understood that they have started losing interest. but yet they have to get the approval of receipt from my side on ebay. so, again i returned the item by courier at my own expense. then they have sent a new handset checked by one of my acquaintances from the seller locality. at first look, the handset i received was ok. i started using the handset. for a period of time, the performance was excellent. then i discovered that the android system of the handset is rooted, which is a violation of item description as “new”. the slowly the lcd panel of the handset started coming out from the body. up to this, i was somehow tolerating the mobile since i got irritated from the seller. but after few weeks, the battery of the mobile was dead & i was unable to charge it. then i contacted the supplier, but their response was worse than the previous, after calling more than dozen times, they texted me that since the handset is having a hardware issue, they can’t replace the mobile, but they will repair the mobile & they will charge for it. so, i lost hope on the seller & hence i’m complaining for a refund since i’m more than confident that the seller is unable to replace the item. immediate response will be highly appreciated.

Seller name : umar masroor
Mobile no. : +91-[protected]


Regards,
Suvarun bhowmick
Mobile no. : +91-[protected]
E-mail : suvarun. [protected]@gmail.com

Am get a product from eBay duplicate, When I contact to eBay about this eBay customer care through online, mail, care number then I get a msg from eBay as we are not able to do solve your problem.Please contact to seller & given me sellers mail I'd & contact number, when I contact sellers contact number it's showing me as switch off & email permanently failed to receive emails from Google server.After then I contact again eBay care they assist me as we are not responsible for this.Now in this matter am do what's to recover my money.Please take necessary actions against this company.

I have just received my package of Nokia 1100 mobile with sealed pack 30 almost 10 minutes ago. As soon as I opened the package the result were disappointing. The box was pressed, deformed. When I opened the box the mobile phone was old with changed housing, the battery was broken and the charger was local. I want to return this local product, wrecked and want its refund. The delivery boy who came for shipping was too misbehaving. I called their customer care number, it was not working.

I bought a mobile from eBay on 19th of May but the mobile was damaged and hence I requested them to take mobile back and refund money .
Ebay informed that they will come and collect, but they didn't turn up for a long time. After several days of follow up, they asked me to send it to seller by courier and I did the same.
But after two days of delivery, they responded me saying didn’t receive mobile and the box was empty and asked me to provide list of documents related to courier delivery and at the same time seller contacted me asking for passcode of mobile which means they received it .
I intimated same to eBay with proof of message conversation between me and seller regarding Passcode between me and seller but eBay didn’t took any action against them and keep on asking me for details.
After this I shared DRS and Proof of dispatch related to courier delivery proof but again they came up with declaration letter from courier office and I sent mail to courier office for the same but they clearly told me that they have only DRS copy and proof of dispatch and which will indicate that courier is delivered properly. I sent the same mail conversation to eBay.
But still sticking into same letter which courier office can't provide .
Finally to conclude, eBay has my money, seller has my mobile and I am left with nothing .
Request you to help since I don’t get any response and moreover it’s a huge amount that I invested.(38, 000/-)

I ordered one Minions Cutest Despicable me 2 in-ear Earphone ( Noice Cancellation | Quality on 12th may, 2016 but it was cancelled by the seller because he said that it was out of stock. Till date i havent recieved my money back of Rs 277. Plz see to it or else i will have to go to higher authorities.

Item number [protected]
Shipping service National Courier - Delivery outside seller's city

Ankita Verma

Paisapay id - [protected]
Item no[protected]

Sir please must study my case. i'm in very fix. i have done all the possible process but still solution is not there. i just purchased an iphone in jan 2016 around rs 32k from ebay which was under 1 year india apple warranty. but after two days i found that it was out of warranty and i did all the valid process to provide the proof. and on 20 may after very difficulties i shipped the mob back to seller as ebay team told me.

My parents are always irritating on me, and i don't have any answer. please try to under stand me. i don't know where to go from this world. they are not helping me and i don't have any idea to whom i talk.
Please help me and last time i also provide to ebay shipping receipt, some photos of shipping iphone and imei no and as well as serial no of the phone. please refund my money to my bank account and believe me in future i'm never gonna purchase any thing online.
And seller is fraud

I have made a purchase of amount ₹54010 on 24th July 2016. The payment was unsuccessful but the amount was deducted from the bank.Have contacted the support and was assured the refund in 72hours. It's been a week yet the punt has not been refunded.
Seems like the problem is faced by a lot o[censored]sers using paisapay on eBay for so many years yet ebay is not doing anything to resolve it.
REQUEST NO. 1-[protected]
Please resolve the issue immediately.

Hi,

I have purchased the item for 17, 999/- in eBay and created a claim 2029966, Since, seller has mentioned as New in description and shipped Refurbished. Hence, eBay asked me to return the item back to seller and share proof of return shipment for issuing Refund to me. So I had shared all those required documents, which is been requested by eBay. But, they had closed the claim by saying that buyer did not provided proof of return shipment. I have had attached all those documents as proof to get my refund, Kindly find the attachments and do the needful. Hence, I am escalating to get my refund amount.

Item No[protected]
Claim ID - 2029966
Paisapay ID - [protected]
Transaction Amount - 17, 999/-
Company Address : eBay India Private Limited, 14th Floor, North Block, R-TECH Park, Western Express Highway, Goregaon (East), Mumbai 400063, Maharashtra, India.
Toll Free : [protected]

Regards,
Jawahar Nagarajan
Mobile : +91-[protected]
Email : [protected]@gmail.com

I had bought a mobile cover from manjulas_store and it was showing positive rating on the website regarding the product.The product didnt even last for 2 months and they had charged me 650 just for a cover.Kindly provide me a new cover or replace me the money.My PaisaPay ID [protected].Kindly solve my issue as soon as possible or else i will have to complain on other social medias too

I am struggling to process my refund via ebay. I had purchased item:[protected] htc data cable which i didnt receive. I had opened a refund claim in ebay, post which i have called many times to the customer service toll free but everytime i receive a same answer that i will receive a call from ebay in next 48 hrs and the refund will be processed. I had odered the product on 11th may, refund claim was approved on 4th june. Today is 29th june, still ebay people are giving some excuse everytime i am calling. I am highly dissatisfied with the ebay customer service and same was not expected by ebay that such a big company and the processes are so unprofessional not to process the refund as promise.

This means when i purchase from ebay i have to be prepared and take out time to fight with ebay. It has happened before also. I need compensation for all the frustration caused by this fraud people. I have done a mistake by relying on ebay processes, it seems like that.

Regards,
Sruthi ashok
[protected]

350
Cod

Subject: fw: re-opening of the claim no. 1691626 on considering the valid reasons. Sr sr# 1-[protected]
Date: fri, 22 apr 2016 12:22:36 ist
Cc:
Bcc:
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Note: forwarded message attached

— original message —

From: "dineshkumar pai"[protected]@rediffmail.com
To: ismail. [protected]@gmail.com
Cc: [protected]@ebay.com
Subject: fw: re-opening of the claim no. 1691626 on considering the valid reasons. Sr sr# 1-[protected]
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Copy to: the consumer protection

Dear mr. Ismail,

With reference to the above, i am forwarding the reply received from ebay claims department for your reference. I again request you to kindly resolve the long pending issue without prolonging the same at the earliest.

With regards,

B. Dinesh kumar pai.


Note: forwarded message attached

— original message —

From: [protected]@ebay.com
To: [protected]@rediffmail.com
Subject: re: re: re: re-opening of the claim no. 1691626 on considering the valid reasons. Sr sr# 1-[protected]
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Ebay sent this message to pai, b dinesh kumar (Akdp).
Your registered name is included to show this message came from ebay. Learn more about how to tell if an email is really from ebay.

Re: re: re: re-opening of the claim no. 1691626 on considering the valid reasons. Sr sr# 1-[protected]


Hello bdineshkumar,

Thank you for contacting ebay india customer service.

We understand from your email regarding your claim id:1691626, we regret to inform you that, your claim rejected by ebay due to not provided pod of return shipment within timeline.

In this case, our best advice to you is to contact your seller and resolve the matter amicably.

We regret of not being able to assist you on this matter. Thank you for shopping on ebay.

Regards,
Mangesh b
Ebay india customer service.


[thread id:1-x8slee1]

— original message —
From: [protected]@ebay.com
To: [protected]@rediffmail.com
Subject: re: re: re-opening of the claim no. 1691626 on considering the valid reasons. Sr sr# 1-[protected]


[thread id:1-x8slee1]

— original message —
From: [protected]@rediffmail.com
Sent: 4/20/2016 01:15:50 am
To:
Subject: re: re-opening of the claim no. 1691626 on considering the valid reasons. Sr# 1-[protected]

Dear sir/madam,

With reference to the above, i hereby inform you that, i have not received any valid response to my e-mail request nor any phone calls from your claims department till now as the time limit exceeded. Kindly arrange for the resolution of long pending issue at the earliest.

My mobile no. [protected].

With regards,

B. Dinesh kumar pai.


On thu, 07 apr 2016 10:23:16 +0530 [protected]@ebay.com wrote


Ebay sent this message to pai, b dinesh kumar (Akdp).


Re: re: re-opening of the claim no. 1691626 on considering the valid reasons. Sr# 1-[protected]

Hello bdineshkumar,

Thank you for contacting ebay india customer service.
We understand from your email that you want to reopen your claim and you want to proper resolution for your claim id - 1691626 for paisapay id [protected]
We really apologize for the inconvenience.
We arranged call back for your issue you can expect update within 72 hours.
Thank you for shopping on ebay.

Regards,
Harshad s
Ebay india customer service.


[thread id:1-wmgfuyt]

— original message —
From: [protected]@rediffmail.com
Sent: 4/5/2016 11:11:52 pm
To:
Cc:
Subject: re: re-opening of the claim no. 1691626 on considering the valid reasons. Sr# 1-[protected]

Dear mr. Nitin. S,

With reference to your e-mail reply received today, i am surprised to note that, the reply is not for the query raised in my e-mail or what i want to know, i understand from your reply e-mail that, you have not read the serious content or query of the e-mail. Please read the content of my e-mail and understand the seriousness of the issue between the buyer and seller and it is self explanatory and reply to it accordingly.

Awaiting your valid reply in this regards.

With regards,

B. Dinesh kumar pai.

Copy to: the consumer protection forum.

_

On wed, 06 apr 2016 11:17:31 +0530 [protected]@ebay.com wrote

Ebay sent this message to pai, b dinesh kumar (Akdp).
Re: re: re-opening of the claim no. 1691626 on considering the valid reasons. Sr# 1-[protected]

Hello member,
Thank you for writing to ebay india customer service.
We understand from your email that you want know the status of your claim id - 1691626 or your purchase made for paisapay id [protected].
In response to your email we would like to inform you that we have already closed your claim request on 8th mar' 2016.
Reason:buyer did not provide proof of return shipment - claim denied.
We trust this information was useful to you. Do let us know if you need further assistance.
Thank you for your cooperation and enjoy your shopping on ebay.
Regards,
Nitin s
Ebay india customer service.

[thread id:1-wmgfuyt]

— original message —
From: [protected]@rediffmail.com
Sent: 4/5/2016 12:59:33 am
To:
Cc:
Subject: re: re-opening of the claim no. 1691626 on considering the valid reasons. Sr# 1-[protected]

Dear sir,

With reference to the above, i am very surprised to note from your email and earlier emails from your support team that, your support team didn't find any communication from my side. I hereby inform you that, i had already made communication with your customer support in time and attached below the e-mails forwarded requesting extension of time due to holidays and your system also acknowledged automatically on the said dates for your quick reference. But the claim adjuster and ebay customer support didn't care the e-mails nor considered both the e-mails forwarded by me and closed the claim accordingly. I also objected against the resolution of closing the claim without considering the request emails from me and the same is attached below for your reference.

Please note also that, as instructed by the ebay customer support official, i had contacted the seller more than 6 times through e-mails, telephonic conversation and by sending sms till yesterday also. One of the reply received from the seller is attached below for your quick reference. Yesterday he directly telephoned me after sending the chat with ebay report and getting the sms from me and he says that the amount will be debited by ebay in his account, ebay is responsible for the resolution since the product was shipped by powership, he also informed me that, he contacted ebay yesterday and lastly says that he is not willing to suffer the loss, please contact ebay claims department they have to resolve the issue.In view of the above said circumstances, i want to know who is responsible whether the seller or ebay. Please clarify and resolve the long pending issue without prolonging the issue at the earliest. Please note also that, i have valid proofs regarding the communications made by me in time and the acknowledgements from ebay customer support team in support of the claim raised.

Awaiting your favourable response in this regard.

With regards,

B. Dinesh kumar pai.

Copy to: the consumer protection forum.
_

From:
"dineshkumar pai" | add to address book |this is spam

To:
Subject: fw: re-opening of the claim no. 1691626 on considering the valid reasons.
Date: mon, 04 apr 2016 12:12:08 ist
Cc:
Bcc:

Reminder no.1

Note: forwarded message attached

— original message —

From: "dineshkumar pai"[protected]@rediffmail.com
To: ismail. [protected]@gmail.com
Cc: [protected]@ebay.com
Subject: re: re-opening of the claim no. 1691626 on considering the valid reasons.

Dear sir/madam,

With reference to the above, i have received e-mail reply lastly from the seller as below replying that, the claims department is completely handled by ebay and is self explanatory for your quick reference. On verification of the sms received from the seller in reply to my sms as mentioned in my earlier e-mails, and on verification of today's valid reply received by me from the seller without contacting/replying to ebay, i want to know "who is responsible for the resolution of my serious case whether ebay or seller" and at the same time the seller escaping from the resolution of the case by informing me that the ebay's claims department is responsible for the resolution of the same/case. I therefore request you again that, kindly resolve the serious long pending issue on considering the valid facts at the earliest amicably without prolonging to avoid legal formalities. Hope you will re-consider the serious long pending issue and resolve the issue amicably and arrange to refund the amount of the damaged product which was received by me at the earliest.

Awaiting your earlier and valid action in this regard.

With regards,

B. Dinesh kumar pai.

Copy to: the consumer protection forum.

On mon, 28 mar 2016 16:57:41 +0530 "ismail. Karbari" wrote


Sir as u have sent me the mail and through our telephone conversation i had told you that i had not sent you the product in damaged conditions. And the claims department is completely handled by ebay.
Thanking you
Ismail abbas karbari
Sent from my samsung device

— original message —

From: dineshkumar pai
Date: 28/03/2016 16:48 (Gmt+05:30)
To: ismail. [protected]@gmail.com
Cc: [protected]@ebay.In, [protected]@ebay.com
Subject: re-opening of the claim no. 1691626 on considering the valid reasons.

Copy to: the consumer protection forum


Dear mr. Ismail,

With reference to the sms forwarded to you as per instructions received from ebay toi contact you for the resolution and replies received from you, i hereby inform you that, you have not contacted ebay customer support officials till now as promised through telephonic conversation that you will contact ebay to resolve the issue and after repeated telephonic calls and reminder sms after 1 week replied and cheated me by giving hollow promises through the sms ie: 1) sir, i am out of town for a week after repeated sms. 2) sir ebay guarantee is handled by ebay i cannot do anything in this case regards ismail abbas karbari. Please note that, the damaged product was shipped by you to me not by ebay and you have to take decision and resolve the issue by contacting ebay is the better way to get good feedback from the purchaser and just to remember that. I therefore again request you to contact ebay and give instructions to refund the amount of the damaged product at the earliest without prolonging the serious issue and to avoid legal formalities.

With regards,

B. Dinesh kumar pai.

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From:

"dineshkumar pai" | add to address book |this is spam


To:

Subject: re: ebay guarantee* claim - 1691626 has been resolved

Date: sat, 12 mar 2016 12:34:35 ist

Cc:

Bcc:

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From:

"dineshkumar pai" | add to address book |this is spam


To:

Subject: re: ebay guarantee* claim - 1691626 has been resolved

Date: tue, 08 mar 2016 12:53:14 ist

Cc:

Bcc:

Dear sir/madam,

With reference to your e-mail regarding closing of claim, i am hereby objecting your resolution process without considering nor cared the responded e-mails from me. I hereby inform you that, i had already responded your e-mails. I am herewith pasted below the responded e-mails by me for your ready reference please. Kindly go through the same and re-open the claim on considering the valid reasons and resolve the claim at the earliest.

With regards,

B. Dinesh kumar pai

Copy to: the consumer protection forum.
—

From:

"dineshkumar pai" | add to address book |this is spam

To:

Subject: re: further action has been requested on ebay guarantee* claim - 1691626

Date: sat, 05 mar 2016 14:14:14 ist

Cc:

Bcc:


Go to attachment (S) download all attachments

Dear sir/madam,

With reference to the late e-mail response received today, i am hereby objecting the invalid comments mentioned in the e-mail ie: "we have not received any response from you on our earlier email dated 27 feb 2016. Hence, this is a reminder email to request you to support us with the below information. We tried to contact you on your registered number i. E [protected]at 05/03/2016 12:30 to discuss your concern. However, we could not speak with you as the number was ringing". I had already responded your e-mails on 27/02/2016 and on 02/03/2016 as reminder e-mail and the same has already acknowledged by your department and the copy of the same are attached below and screen shots of the e-mails acknowledged on 27/02/2016 - 2 nos, 02/03/2016 - 1 no. & reply response on 04/02/2016 for your ready reference please. There in no fault occurred from my side. You were contacting me always in my mobile number and you were too late to respond my e-mails and other way selected by one of your officials to escape from the resolution of my case and applied to me without considering my below e-mails by simply saying that the above mentioned words in inverted commas from your e-mails. I am very much surprised that, you tried to contact me over registered number, if i am in the office how can i attend the land phone in my house, instead of contacting in my mobile number tell me how?. Your invalid and late response against me is unjustifiable. I came to understand from your late responding e-mails that, you had kept a special yard stick against me for the resolution of cases. Today also the india post speed post time of booking over, other courier won't take the returnable items due to security/sales tax problems which please understand take care of the same. You are sending e-mails on saturdays only then how can i reship the item within 48 hours of receiving the e-mail? Tomorrow is sunday - courier/india post holiday, monday is also holiday for courier/india post then how can i reship the item? Please tell me. I again inform you that, i am spending huge ie: 90% of the official time for your cases if i purchase anything from you. My boss and higher officials also warned me for spending the official time towards e-mail sending, attending the phone calls from you, raising the claim, responding your e-mails, repacking, couriering the item to you through india post/courier etc.. Kindly go through the detailed e-mails forwarded earlier ie: attached below and allow me to reship the damaged item in next working days instead of allowing invalid/holidays. On your side you were taking the working days for resolution of cases and please on the same way please allow time to me on working days only. I am highly dissatisfied from your dealings about 4 months.

Anticipating your favourable response at the earliest.


With regards,

B. Dinesh kumar pai

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From:

"dineshkumar pai" | add to address book |this is spam

To:

Subject: re: further action has been requested on ebay guarantee* claim - 1691626

Date: sat, 27 feb 2016 16:37:49 ist

Cc:

Dear sir,

With reference to the telephonic conversation and your e-mail below requesting to reship the damaged product received by me, i hereby inform you that, today's india post speed post collecting time was over, tomorrow is sunday and holiday also. I am out of station for 3 days in connection with office related matters and unable to reship the damaged product. I will reach here at kerala only on tuesday, after that i can reship the damaged product and i will forward the scanned courier charges invoice, proof of reshipment details etc. To you, till then please bear with me for the inconvenience. I hereby inform you also that, please allow the reasonable time always while resolving the claim/issues at the same time you were taking the resolution time more than what you agreed/mentioned in the terms and conditions and resolution progress. I can't understand why you are keeping a special yard stick against me now a days. Now a days ie: more than 4 months i am spending more/huge time if any purchases made from ebay for resolution of claims like repacking, reshipping, travelling for giving the courier item for reshipment etc., scanning of proofs, taking photos, e-mail sending for the non receipt of refund/coupon value etc.. I am not at all satisfactory with the dealings with ebay/customer support etc..

With regards,

B. Dinesh kumar pai


On sat, 27 feb 2016 14:52:14 +0530 ebay wrote

Ebay guarantee * - don't worry, buy happy!

Update on your ebay guarantee* claim dear b dinesh kumar, further action was undertaken on your ebay guarantee* claim. We request you to review it and help us with the necessary information. Please find the details here action : buyer to provide proof of return shipment remarks: as per our telephonic conversation on your registered mobile no.[protected]on 27/02/2016 for the resolution of your claim, we are requesting you to reship the item back to the seller and provide us the proof of dispatch copies, you can upload the require information on http: eguarantee. Ebay.In/eg/raiseclaim in jpg format within 48 hours of receiving this email. Failing to which claim may get closed and refund request will be rejected. The steps to upload the information are as follows: 1. Login to http: eguarantee. Ebay.In/eg/raiseclaim 2. Click on check claim status 3. Search transaction by entering claim id or paisapay id or item id or seller id 4. Click on see details 5. Click on browse 6. After attaching the information click on upload image 7. Please add additional comments in? Remarks? If required kindly send the item back to the seller on below mentioned address. Seller name:-ismail karbari seller address:-i/25 vivek apt cst road kalina, opp mercedes showroom santacruz (E) mumbai, india 400098 seller number :-email: ismail. [protected]@gmail.com phone: [protected] the reimbursement of shipping charges incurred by you will be sent via coupon on your register email address and you can expect to receive it within 7-10 business days once the claim is closed, which is valid for 3 months. We await your reply at earliest. Thank you. Item information claim id: 1691626 paisapay id: [protected] item number:[protected] seller id: ismaikarbar0 date claim opened:[protected] email reference id: [#9b04f4c404104fb8a1a84daedae6c41e#] ebay sent this message to b dinesh kumar pai (Akdp). Learn more ebay is committed to your privacy. Learn more about our privacy notice and user agreement. © 2016 ebay inc., ebay india private limited, 14th floor, north block, r-tech park, western express highway, goregaon (East), mumbai - 400063, india

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From:

"dineshkumar pai" | add to address book |this is spam


To:

Subject: fw: further action has been requested on ebay guarantee* claim - 1691626

Date: wed, 02 mar 2016 15:32:12 ist

Cc:

Bcc:

Reminder no.1

Note: forwarded message attached


— original message —

From: "dineshkumar pai"[protected]@rediffmail.com

To: [protected]@ebay.In

Cc: [protected]@ebay.com

Subject: re: further action has been requested on ebay guarantee* claim - 1691626


Dear sir,

With reference to the telephonic conversation and your e-mail below requesting to reship the damaged product received by me, i hereby inform you that, today's india post speed post collecting time was over, tomorrow is sunday and holiday also. I am out of station for 3 days in connection with office related matters and unable to reship the damaged product. I will reach here at kerala only on tuesday, after that i can reship the damaged product and i will forward the scanned courier charges invoice, proof of reshipment details etc. To you, till then please bear with me for the inconvenience. I hereby inform you also that, please allow the reasonable time always while resolving the claim/issues at the same time you were taking the resolution time more than what you agreed/mentioned in the terms and conditions and resolution progress. I can't understand why you are keeping a special yard stick against me now a days. Now a days ie: more than 4 months i am spending more/huge time if any purchases made from ebay for resolution of claims like repacking, reshipping, travelling for giving the courier item for reshipment etc., scanning of proofs, taking photos, e-mail sending for the non receipt of refund/coupon value etc.. I am not at all satisfactory with the dealings with ebay/customer support etc..

With regards,

B. Dinesh kumar pai


On sat, 27 feb 2016 14:52:14 +0530 ebay wrote

Ebay guarantee * - don't worry, buy happy!

Update on your ebay guarantee* claim dear b dinesh kumar, further action was undertaken on your ebay guarantee* claim. We request you to review it and help us with the necessary information. Please find the details here action : buyer to provide proof of return shipment remarks: as per our telephonic conversation on your registered mobile no.[protected]on 27/02/2016 for the resolution of your claim, we are requesting you to reship the item back to the seller and provide us the proof of dispatch copies, you can upload the require information on http: eguarantee. Ebay.In/eg/raiseclaim in jpg format within 48 hours of receiving this email. Failing to which claim may get closed and refund request will be rejected. The steps to upload the information are as follows: 1. Login to http: eguarantee. Ebay.In/eg/raiseclaim 2. Click on check claim status 3. Search transaction by entering claim id or paisapay id or item id or seller id 4. Click on see details 5. Click on browse 6. After attaching the information click on upload image 7. Please add additional comments in? Remarks? If required kindly send the item back to the seller on below mentioned address. Seller name:-ismail karbari seller address:-i/25 vivek apt cst road kalina, opp mercedes showroom santacruz (E) mumbai, india 400098 seller number :-email: ismail. [protected]@gmail.com phone: [protected] the reimbursement of shipping charges incurred by you will be sent via coupon on your register email address and you can expect to receive it within 7-10 business days once the claim is closed, which is valid for 3 months. We await your reply at earliest. Thank you. Item information claim id: 1691626 paisapay id: [protected] item number:[protected] seller id: ismaikarbar0 date claim opened:[protected] email reference id: [#9b04f4c404104fb8a1a84daedae6c41e#] ebay sent this message to b dinesh kumar pai (Akdp). Learn more ebay is committed to your privacy. Learn more about our privacy notice and user agreement. © 2016 ebay inc., ebay india private limited, 14th floor, north block, r-tech park, western express highway, goregaon (East), mumbai - 400063, india

On sat, 05 mar 2016 12:32:31 +0530 ebay wrote

Ebay guarantee * - don't worry, buy happy!

Update on your ebay guarantee* claim dear b dinesh kumar, further action was undertaken on your ebay guarantee* claim. We request you to review it and help us with the necessary information. Please find the details here action : buyer to provide proof of return shipment remarks: we have not received any response from you on our earlier email dated 27 feb 2016. Hence, this is a reminder email to request you to support us with the below information. We tried to contact you on your registered number i. E [protected]at 05/03/2016 12:30 to discuss your concern. However, we could not speak with you as the number was ringing. For the resolution of your claim, we are requesting you to reship the item back to the seller and provide us the proof of dispatch copies, you can upload the required information on http: eguarantee. Ebay.In/eg/raiseclaim in jpg format within 48 hours of receiving this email. Failing to which claim may get closed and refund request will be rejected. The steps to upload the information are as follows: 1. Login to http: eguarantee. Ebay.In/eg/raiseclaim 2. Click on check claim status 3. Search transaction by entering claim id or paisapay id or item id or seller id 4. Click on see details 5. Click on browse 6. After attaching the information click on upload image 7. Please add additional comments in? Remarks? If required kindly send the item back to the seller on below mentioned address. Seller name:ismail karbari email: ismail. [protected]@gmail.com phone: [protected] address:i/25 vivek apt cst road kalina, opp mercedes showroom santacruz (E) mumbai, india 400098 the reimbursement of shipping charges incurred by you will be sent via coupon on your register email address and you can expect to receive it within 7-10 business days once the claim is closed, which is valid for 3 months. We await your reply at earliest. Item information claim id: 1691626 paisapay id: [protected] item number:[protected] seller id: ismaikarbar0 date claim opened:[protected] email reference id: [#6920deadc3ba414e8e063af059f226bd#] ebay sent this message to b dinesh kumar pai (Akdp). Learn more ebay is committed to your privacy. Learn more about our privacy notice and user agreement. © 2016 ebay inc., ebay india private limited, 14th floor, north block, r-tech park, western express highway, goregaon (East), mumbai - 400063, india


On tue, 08 mar 2016 10:14:49 +0530 ebay wrote

Ebay guarantee * - don't worry, buy happy!

An ebay guarantee* claim has been resolved dear b dinesh kumar, we thank you for your precious time in helping us investigate the issue you faced with your purchase. We regret to inform you that after investigating the claim we are rejecting your ebay guarantee* claim request. Click here for more information. Please find the details here action : buyer did not provide proof of return shipment - claim denied remarks : as per our telephonic conversation on your registered mobile no. ([protected]) on (08/03/2016) at (10:08 am). On 05/03/2016 we sent you a mail, requesting you to ship the item back to the seller and provide us a scanned copy of the courier receipt by 07/03/2016. Unfortunately, we haven? T received any communication from you regarding this within the timeline stated above and are closing the claim from our end. We request you to get in touch with the seller to resolve the issue with your purchase. Thank you for your patience and cooperation. Item information claim id: 1691626 paisapay id: [protected] item number:[protected] seller id: ismaikarbar0 date claim opened:[protected] email reference id: [#9f9415e[protected]bd164f4970bc6094#] ebay sent this message to b dinesh kumar pai (Akdp). Learn more ebay is committed to your privacy. Learn more about our privacy notice and user agreement. © 2016 ebay inc., ebay india private limited, 14th floor, north block, r-tech park, western express highway, goregaon (East), mumbai - 400063, india

On tue, 08 mar 2016 10:14:49 +0530 ebay wrote

Ebay guarantee * - don't worry, buy happy!

An ebay guarantee* claim has been resolved dear b dinesh kumar, we thank you for your precious time in helping us investigate the issue you faced with your purchase. We regret to inform you that after investigating the claim we are rejecting your ebay guarantee* claim request. Click here for more information. Please find the details here action : buyer did not provide proof of return shipment - claim denied remarks : as per our telephonic conversation on your registered mobile no. ([protected]) on (08/03/2016) at (10:08 am). On 05/03/2016 we sent you a mail, requesting you to ship the item back to the seller and provide us a scanned copy of the courier receipt by 07/03/2016. Unfortunately, we haven? T received any communication from you regarding this within the timeline stated above and are closing the claim from our end. We request you to get in touch with the seller to resolve the issue with your purchase. Thank you for your patience and cooperation. Item information claim id: 1691626 paisapay id: [protected] item number:[protected] seller id: ismaikarbar0 date claim opened:[protected] email reference id: [#9f9415e[protected]bd164f4970bc6094#] ebay sent this message to b dinesh kumar pai (Akdp). Learn more ebay is committed to your privacy. Learn more about our privacy notice and user agreement. © 2016 ebay inc., ebay india private limited, 14th floor, north block, r-tech park, western express highway, goregaon (East), mumbai - 400063, india
On tue, 05 apr 2016 10:53:30 +0530 [protected]@ebay.com wrote

Ebay sent this message to pai, b dinesh kumar (Akdp).

Re: fw: re-opening of the claim no. 1691626 on considering the valid reasons. Sr# 1-[protected]

Hello budineshkumar,
Thank you for contacting ebay india customer service.
We understand from your email regarding your claim id: 1691626. We regret to inform you that, as per the claim details, on 27th feb 2016, the claim adjuster contacted you to inform and also sent you a mail to ship the item to the seller and provide us the valid proof of shipping details.
Unfortunately, we did not find any communication from your side within the timelines and as per claim adjester remark you told you will not ship item we were forced to close the claim as you did not sent the proof of dispatch.
In this case, our best advice to you is to contact your seller and resolve the matter amicably.
We regret of not being able to assist you on this matter. Thank you for shopping on ebay.
Regards,
Mangesh b
Ebay india customer service.

[thread id:1-wmgfuyt]

— original message —
From: [protected]@rediffmail.com
Sent: 4/3/2016 11:42:07 pm
To:
Cc:
Subject: fw: re-opening of the claim no. 1691626 on considering the valid reasons.

Reminder no.1

Note: forwarded message attached

— original message —

From: "dineshkumar pai"[protected]@rediffmail.com
To: ismail. [protected]@gmail.com
Cc: [protected]@ebay.com
Subject: re: re-opening of the claim no. 1691626 on considering the valid reasons.

Ebay document id: [protected]

I purchased a item on ebay on may 18 and since the quality not good i asked for refund so they given me a coupon which is not working since they told i logged with guest account. I was calling and tracking regarding the issue they r telling it wil be solved by eod from 24 may. But till today the date 29 june i had not received my money. This ebay was cheating customers by saying 110 guarantee. Please take necessary action on ebay.

I have purchased a hdmi of sony seller "jenupy2j" has shipped item "sony dlc-he20hf 2m 1.4 hdmi 3d cable sony hdtv ps3 xbox 360 high speed 1080p" (Item id:[protected] on 06-may-16. But product not working... I tried to replace but no response from seller... Hope you solve it... Till now no response from ebay or seller. Tell me where i have to complaint for further action. This is the only company that has cheated me. I did not get any claims from ebay. Let me know how to put case on ebay, i kept that cable to return. But no one came to pick up the cable...

I have ordered 3 electronics gadgets different sellers. I ahve paid rs. 1832 thro netbanking and i have received my order confirmation with paisapay id [protected] by mail dt. Wed, jun 15, 2016 at 11:05 pm. I was assured for the delivery on 22 jun - 24 jun 2016. But product not receive. My claim i'd is 2110112, 2110099, 2110079, so please refund the amount to my bank account and confirm the same.

From:
"dineshkumar pai" | add to address book |this is spam


To:


Subject: fw: refunds sr# 1-[protected] sr# 1-[protected]


Date: sat, 25 jun 2016 17:36:13 ist
Cc:
Go to attachment(S) download all attachments


Reminder

Dear sir,

With reference to the above, i have not received the refund amount of rs.238-35ps. Till now as the same has been reminded to you several times as requested by the customer support team. The time limit exceeded as per terms and conditions of ebay and violated the terms and conditions also.

With regards,

B. Dinesh kumar pai


Note: forwarded message attached

-- original message --

From: "dineshkumar pai"[protected]@rediffmail.com
To: [protected]@ebay.com
Subject: fw: refunds sr# 1-[protected] sr# 1-[protected]
Reminder

Dear sir,

With reference to the above, i hereby inform you that, i have not received the refund amount of rs.238-35ps till now on repeated e-mails, telephonic conversations, chats etc. As the time limit exceeded as per terms and conditions of ebay. I can't understand from the customer service people sending reply e-mails wrongly information/saying without reading the contents of the request e-mail from me that they have already processed this refund request from their end on 28th dec 2015 for claim id: 1553521 of rs.343-60ps. At the same time refund amount for claim id: 1553521 is 238-35ps and not rs.343-60ps. How is it possible ? Please explain ... I was requesting the amount of rs.238-35ps. I had forwarded the copies by attaching the axis bank credit card statements more than 12 times as valid proof that i have not received nor refunded the amount of rs.238-35ps. As requested by customer service executives for verification but no resolution made by you also till now. I again request you to kindly resolve my long pending issue by duly crediting/ refunding the amount of rs.238-35ps. Towards claim id: 1553521 without prolonging the issue atleast in this juncture.

Awaiting your refund amount of rs.238-35ps at the earliest.

With regards,

B. Dinesh kumar pai.


Note: forwarded message attached

-- original message --

From: "dineshkumar pai"[protected]@rediffmail.com
To: [protected]@ebay.com
Cc: [protected]@ebay.com
Subject: re: refunds sr# 1-[protected] sr# 1-[protected]
Dear mr. Wasim,


With reference to the above, i would like to inform you that, the ebay guarantee claim for claim id: 1553521/ item id:[protected]/paisapay id: [protected] was rs.238-35ps not rs.343-60 as mentioned in your e-mail replies. The amount of rs.343-60ps which you mentioned in your e-mail reply belongs to claim id: 1548698/ item id:[protected]/paisapay id: [protected]. Please read the contents/wordings carefully in my earlier e-mails, telephonic conversations, chats etc. Before replying the e-mails to me. Is it correct ? For non receipt of rs.238-35ps how is it possible from your department more than the claim amount of rs.238-35ps. I really surprised to note by receiving non matching replies from you and other officials of your customer care department of the same manner without understanding/reading thoroughly the e-mail requests simply replying the e-mails repeating the same wordings etc.. I again inform you that, i have not received the refund amount of rs.238-35ps till now. I am again attaching the screen shots of the axis bank credit card statements for 2 months for your reference and valid proof/evidence for non receipt of the refund amount of rs.238-35ps. Please try to understand what i mentioned in e-mail request, telephonic conversations, chats etc. And arrange to refund/credit the claim amount for claim id: 1553521 of rs.238-35ps atleast in this juncture.


Please note that, i had wasted my official time by sending e-mails, for telephonic conversations, chats etc. From dec 2015 onwards and try to understand the value for loss of official time for the above, and higher officials warned me for wastage of official time.


Awaiting your favourable reply and refund at the earliest.


With regards,


B . Dinesh kumar pai.


On sat, 11 jun 2016 11:32:29 +0530 [protected]@ebay.com wrote

Ebay sent this message to pai, b dinesh kumar (Akdp).


Your registered name is included to show this message came from ebay. Learn more about how to tell if an email is really from ebay.

Re: fw: refunds sr# 1-[protected] sr# 1-[protected]

Hello bdineshkumar, thank you for contacting ebay india customer service.We understand from your email, that you still haven't received refund for the claim id:1553521.Referring to your mail we would like to inform you that the claim (Ebay guarantee claim # 1553521) have been approved for you.We have already processed this refund request from our end on 28th dec 2015. Please note that it takes at least 6-8 working days for the amount to reflect in your account. And do not calculate sunday or public holidays within this timeline, because bank are not working on this days.If you wish, you may check with your bank using the following refund details:order no: [protected]reference no:[protected]amount :- rs.343.60/-however, if the amount does not reflect in your bank account even after the stipulated time, kindly email us the latest bank statement at [protected]@ebay.com, so that we can investigate the matter further. Please mention our paisapay id and user id when you send us these details.Thank you for your precious time, have a nice day.Regards, wasim.Ebay india customer service.[thread id: 1-yl6pgxs]


Ebay document id: [protected]

Copyright ©2016 ebay inc. All rights reserved. Designated trademarks and brands are the property of their respective owners. Ebay and the ebay logo are trademarks of ebay inc. Ebay india private limited is located at 14th floor, north block, r-tech park, western express highway, goregaon(E), mumbai.


Axis_bank_credit_card_statement_screenshot_for_dec2015-jan_2016.Png

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Axis_bank_credit_card_statement_screenshot_for_jan2016-feb2016.Png

(Size 271.05 kb) download attachment

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I purchased digiflip pro xt 712 from eBay. It has one year manufacturer
warranty and it's hardly 4 months, the product is not working. Suddenly tab
is not getting charged.I tried for all the service centres and all the information about many service centres is false.I am very much disappointed with the product and the service. When I contacted eBay about the faulty product, they are telling that since it is under one year manufacturer warranty, seller is responsible for the fault. When I contacted seller, they told it's not their responsibility. Even I contacted digiflip customer care, they are telling it is seller, who should claim for the product.Please refund my amount for the tab. I waited for too long for the betterment of my tab and completely fed up with the service.

Details of the product:

Digiflip pro xt 712

I bought a 16 gb apple I-phone 6 two months back from this side but they sent me a used product and instantly i raised a claim. According to their policy the matter should have been resolved within 20 days but till now I haven't received my refund even after continuously calling ebay team. I was asked to ship the product back to the seller and they will pay me the shipping charges. I have done this as well but still there is no initiative from the website. They are rude and have also hung up the phone in the middle of the conversation. It has been really frustrating for me. I want my 35000 rupees asap or else I am going to file a case of fraud and harassment very soon.

Today i tried to order a mic from this link http://www.ebay.in/itm/armmatrix-3-5mm-plug-play-microphone-with-stand-shipping-...⇄ Hash=item1a041d6604:g:im0aaoswfmzwqbae.
After redeeming my 22 payback points. After redeeming that point i got the discount of 5.50 rs on payment page i opted for net banking i filled my bank account details after clicking submit. I got the message it showed payment failed. But my balance from bank account is deducted. When i seen the last transaction it showed it on the name of ebay. Even after transferring of money they showed payment failed. Till now i didn't receive my refund. With this post i request ebay to refund my money please help me because i didn' t got any response when i complaint and asked for help through your email from your customer care.

My email id through i order on ebay is [protected]@gmail.com