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Ecom Express Complaints & Reviews

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Updated: Aug 20, 2025
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M
Madhu.1270
Aug 22, 2021
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Address: India

Delivery boy came to deliver order but until unless we don't say otp he will delivering the product. But i haven't received any otp.i need the order to be delivered to day itself
Ecom Express customer support has been notified about the posted complaint.
Dear Madhu,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express
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    Abdul TasaGaon
    Aug 22, 2021
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    Address: Near Police station.Main Road.Garag,580105

    My these abive products are hrld in dharwad but not drlevered in my address... Plz deleverdy my profucts... R vontact me
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Aug 25, 2021
    Ecom Express Customer Care's response
    Dear Abdul,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,

    Team Ecom Express
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      R
      Ram Swarath Paswan
      Aug 22, 2021
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      मैंने 10 अगस्त को प्रॉडक्ट ओर्डर किया था और 15 अगस्त को मुझे मिलने का मैसेज भी आया था। पर उस दिन वो प्रॉडक्ट नही आया। नेक्स्ट डे कस्टमर केयर को कॉल किया तभी यही कहा गया की आज डिलीवर हो जाएगा। 15 अगस्त से 21 अगस्त आ गया लेकिन प्रॉडक्ट नहीं आया। आज मैंने कस्टमर केयर को कॉल किया तो कहा की मेरा प्रॉडक्ट मुझे आज मिल जाएगा पर कोई डिलीवर करने नही आया। शाम को दोबारा कॉल करने पर मुझसे कहा गया की मेरा प्रॉडक्ट मुझे कल पक्का मिल जायेगा। अब प्रॉडक्ट का स्टेटस 'Shipment RTO Lock' बता रहा है। आप लोग पिछले एक हफ्ते से कल आ जाएगा आज आ जाएगा कर रहे हैं। कल राखी है मुझे अपनी सिस्टर को वो प्रॉडक्ट गिफ्ट देना था अब मैं क्या करूँ? बस बहुत हुआ। अब से मैं 'Meesho' से कोई शॉपिंग नही करूँगी। 😤😤😤😤
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Aug 25, 2021
      Ecom Express Customer Care's response
      Dear Ram,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,

      Team Ecom Express
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        S
        Sirisha Kosaraju
        Aug 21, 2021
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        Resolved

        My product not delivered,
        But I paid amount to your executive.
        Kindly check the status with him and kindly let me know the status
        Here I'm providing the product details:
        Order:[protected]
        Amount:209
        Kindly sort out this issue as early as possible
        Thank you
        Aug 22, 2021
        Complaint marked as Resolved 
        My product got delivered Please close this complaint Thank you
        Ecom Express customer support has been notified about the posted complaint.
        Dear Sirisha,

        Greetings From Ecom Express.

        Thank you for confirming the same and write back to us for any further assistance.

        Regards,

        Team Ecom Express
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          S
          Sunil More 1993
          Aug 21, 2021
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          Address: AT POST YERMALA, TEH KALAMB, DIST OSMANABAD. 413525

          My order status is out for delivery. But delivery executive call me and told he is unable to deliver my order at my location and told me to pick up my order from 25 km from my location. What kind of doorstep delivery is this as Amazon assures us at the time of shopping.
          Action should be taken on rudely Ecom executive.
          Ecom Express customer support has been notified about the posted complaint.
          Dear Sunil,

          Greetings from Ecom Express

          Please accept our apology for the inconvenience caused and your mentioned shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

          Regards,

          Team Ecom Express
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            S
            Sagardas000
            Aug 21, 2021
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            Address: Rogpur, Karatigram

            Hi, my my order ref-AwB[protected]
            like to inform you that Today morning your delivery boy call me for parcel. And that time he was just 5 minutes way from my location and i was guide him over telephonic my address which was given at time of order because i am regularly shopping through online. And he assured me he will call me when reached my location but now 2 pm received SMS from you that Undelivered as the address was unlocatable this completely joking because in Silchar if any one don't know the Rogpur than why you are appoint that type o[censored]nprofessional staff.
            Ecom Express customer support has been notified about the posted complaint.
            Dear Sagar,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,

            Team Ecom Express
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              S
              Shravani G. Joshi
              Aug 21, 2021
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              I am not receiving any OTP and the delivery boy wants the OTP or he cant give courier like that. He comes at the doorstep and every time doesn't give me the package because of no OTP. The courier is non refundable . I want my courier urgently because it has books and I have my exams. Please look into the matter
              Ecom Express customer support has been notified about the posted complaint.
              Dear Shravani,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,

              Team Ecom Express
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                S
                Sunmani Phukan
                Aug 21, 2021
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                I don't have any complaints regarding your service... Till now I am happy with the services.. But there's a insta account who is fooling people with his products ... Few days back I ordered some clothes worth 769 from an insta shop. Named style_hive_11.. And later they sent me some torn saree... Like this that person is fooling many people... The seller provides cod... And mostly uses ecom service... I paid in the ecom account as it was cod. Now the seller has blocked me... Though I filed a fir against him in consumer care. .. I want to request your service to kindly help me I'm this matter... I have his bank details also... I need help from you .. The tracking id was : [protected].. Order date: 8 August 21, map id:26317169... I want some information about the person who made dis order... Plsss try to help...
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Aug 24, 2021
                Ecom Express Customer Care's response
                Dear Sunmani,

                Greetings From Ecom Express.

                We value your urgency and we'll make sure that you receive a satisfactory resolution at the earliest. Kindly allow us some time, we'll be updating you soon.

                Regards,

                Team Ecom Express
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                  T
                  Tharun kumar reddy 9948
                  Aug 20, 2021
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                  I have received my order I need to return it because I received only two pants but i ordered three pants. I received different pants which was not ordered by me.
                  Ecom Express customer support has been notified about the posted complaint.
                  Dear Tharun,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Team Ecom Express
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                    P
                    prateeksha V
                    Aug 20, 2021
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                    My order of nykaa ORDER ID- NYK[protected] has not been delivered to me yet inspite of repeated complaints. The delivery person called me up and did not even hear the complete address, and kept the phone, It has been a week and I have not recveived my product. This is highly condemned and concerning.

                    kindly deliver my NYKAA order at the earliest
                    Ecom Express customer support has been notified about the posted complaint.
                    Dear Prateeksha,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Team Ecom Express
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                      A
                      Aug 20, 2021
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                      Address: sarojam bhavan kudamaloor, kottayam

                      AWB [protected] consignment have reached kottayam at 2 aug 2021 they are changing the delivery dates telling that heavy rain, i'm sataying near there and not seen any rain from 2- 20th today is still raining, if its like that kottayam may wope out due to flood please kinldy take action aganist this misleading comments.
                      Ecom Express customer support has been notified about the posted complaint.
                      Dear Anand,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Team Ecom Express
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                        D
                        DiyaKichu
                        Aug 20, 2021
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                        I have ordered an item through meesho and the delivery from ecom courier partners were late. So that I cancelled the order. But my order is stucked somewhere. How can I contact them? There is no number or even though they are not responding to any email. Very worst and bad service. I need to cancel the item and refund my money as soon as possible
                        Ecom Express customer support has been notified about the posted complaint.
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                          T
                          Thoreng
                          Aug 19, 2021
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                          Pickup date- 19th July 2021
                          On 23rd July 2021 my package reached Noida and after that it has been lying in Noida since then, now it has been one month but still I my package is not still delivered to required destination.

                          Tracking id- [protected]

                          And it's shocking to know that I had been calling Ecom express since 10th August but they are not giving me any solution.
                          Ecom Express customer support has been notified about the posted complaint.
                          Dear Thoreng,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,

                          Team Ecom Express
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                            M
                            Maya Surya
                            Aug 19, 2021
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                            Address: Merupula sai charan,1_ 52 house number,Dharmajipet,Dubbak , siddipet Telangana pincode -502108 ph no 6304682292

                            My return is not pick up. Courier boy not a call or message. No call my customer... AWB. [protected]
                            Oder number [protected]-1 my customer name sai charan courier office Telangana siddipet
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 21, 2021
                            Ecom Express Customer Care's response
                            Dear Maya,

                            Greetings From Ecom Express.

                            Thank you for writing to us. With reference to your query regarding the AWB number, the said shipment is currently in transit and shall attempt the delivery once the shipment reaches the delivery center. You shall receive the SMS with the contact number of the Delivery Executive once the shipment is Out for Delivery.

                            Regards,

                            Team Ecom Express
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                              B
                              bajjugopi
                              Aug 19, 2021
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                              I am the customer and nobody from Ecom express approached me today for delivery. But the status has been updated as Customer refused to take delivery. What a fake and false status by Vandalur Ecom Express division. Pathetic service.
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 21, 2021
                              Ecom Express Customer Care's response
                              Dear Sir/Mam,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,

                              Team Ecom Express
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                                P
                                Prajithamol P.C
                                Aug 19, 2021
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                                Sir.I am from KOTTAYAM .I ordered an item from meesho..But that item came in ecom delivery center Kottayam on 12 august.now the date is 19 th August 2021. Nobody contacted me yet..and this courier service have no any contacting number too.. please take sufficient action against this.
                                Ecom Express customer support has been notified about the posted complaint.
                                Dear Prajithamol,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,

                                Team Ecom Express
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                                  Laxmipriya79
                                  Aug 19, 2021
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                                  I have ordered PPE MASK from. Mesho on 8th August2021.It is showing delivered on 14th August in status but I have not received the product.The order no is [protected].The airway bill no is[protected].There is no phone call also received from Ecom express delivery boy.
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Dear Laxmi,

                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,

                                  Team Ecom Express
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                                    Brbroyal
                                    Aug 18, 2021
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                                    Address: Eluru, Andhra Pradesh

                                    This is related to ECOM EXPRESS COURIER SERVICES at ELURU, Andhra Pradesh.

                                    The delivery person did not attempted delivering my package untill I went to ECOM EXPRESS office after tracking that my package is at courier facility

                                    They are simply saying that we ignored your package because I'm having lots of cancellations

                                    It is their minimum duty to contact us. They are making their own decisions it's completely wrong
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Dear Sir/Mam,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,

                                    Team Ecom Express
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                                      Abhinay panda
                                      Aug 18, 2021
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                                      My product is not delivered in the due date... And after due date also is not delivered ... The product is nearest hub of my address... But they are unable to delivered... I have already complained Flipkart assistant but they are saying that you have wait to 23rd August... I don't know what is the problem... They don't have also courier service number... I am frustrated now...
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 20, 2021
                                      Ecom Express Customer Care's response
                                      Dear Abhinay,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,

                                      Team Ecom Express
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                                        Nithyanimi
                                        Aug 18, 2021
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                                        Address: RT Nagar
                                        Website: Ecom Express

                                        I had a very pathetic experience with this order. I had ordered a product on 3rd Aug 2021. The vendor choose Ecom Express Delivery shipped on 3rd Aug 2021. The shipment reached the DC at Bengaluru on 8th Aug 2021 and since then it was not out for delivery. Suddenly, the delivery status changed to Undelivered and Shipment RTO lock state on 17th Aug 2021. There was no call from the delivery person nor did he deliver the product. The number shared in the message does not connect to the Delivery person nor let us know the status. The customer care team sucks. They do not have any tracking information other than what is availible on the website. The vendor also had shared concerns on the wherabouts of the product.
                                        AWB number : [protected] & [protected]
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 20, 2021
                                        Ecom Express Customer Care's response
                                        Dear Nithyanimi,

                                        Greetings from Ecom Express

                                        Please accept our apology for the inconvenience caused and your mentioned shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                                        Regards,

                                        Team Ecom Express
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