Ecom Express Complaints & Reviews

AWB [protected] already Arrived on 01.09.2021 but Courier Man misbehaved on Phone on 01.09.2021 and not come to my House No
after lodging Complain he again give the message as unable to Locate on 02.09.2021 even Not Calling me

I ordered through flipkart. AWB NUMBER- [protected].
I didn't receive the product and now status is RTO lock. I am not even getting my refund coz seller hasn't recieved the product back either. Please complete the process ASAP.

I was following this shipment since it reached Kochi hub on 23rd. It took another week to reach Cherthala DC which is hardly 30 km away on 30 August.. Since then I am following Ecom express for delivery. No proper reply except "we have some interal issues". They keep on changing delivery promising date. They promised Sep1 and then 2 and today they shifetd to Sep 4..One of my earlier order was returned to supplier due to same reason( AWB[protected]) and they could not deliver even after 7 days from committed delivery date.

AWB number:[protected]
Delivery boy name : Akshay
Sir, yesterday delivery boy called to me and requested to deliver the order the next day i.e, today to me and asked for delivery code. I said to him but today he didn't called to me to deliver my prepaid order.please take a serious action against him

My shipment has been lying in their outlet for 5 days. and they have put a remark saying that ecom is holding the shipment due to payment issue. when i spoke to delivery person Vinayak Jadhav he said he tried to deliver it and the security refused. well we dont have a security person at the premises basically nobody even attempted the delivery, he also said he would deliver it today, when called to ask why it wasnt delivered today, he said he cant deliver now he'll do it tomorrow, ecom express provides very bad service and the person didnt even bother to apologize for his mistake infact spoke very rudely.

I had received a call from the agent that will give you the order on tomorrow as our agent is leave today but after 2 days I haven't received the product and now it is showing as product is returned. I was waiting for 20 days for this product

I had ordered three Kurtis but in their place I have received 2 Sarees that too very useless 100 so I have return the order.

I placed an order on 19th August 2021 from an e-comm website and it said will deliver the package by 24th August. It was a rakhi gift for my sister. First they put the package in Kochi hub for 2-3 days without any reason. When the package was still not moving from their I made a call to the website from where I ordered the gift and then called Ecom courier customer service. The people Ecom courier has hired for customer service is worst. They were saying the same thing that I can see on the tracking website. No new information from them and said will deliver the package after 31st as they have some internal issue. Then they connected the package and said its out for delivery on 27th. They made call twice which could be answered at that time since my sister was not available. When she call back it asked for pin to connect the call which no one has provided. Same day evening the status showed incorrect address so could not deliver the package and asked to provide correct address. I provided the landmark in the address and provided same address which was correct and made a reattempt request for 28th. I again follow up with both the companies on call 2-3 times. They did not reattempt on 28th and for 29th they said due to corona cannot deliver the package. On 30th their was no movement of package and again made a call and asked either deliver the package or cancel the order to the company from where I placed this order. on 31st the package was delivered and it was being delivered by the same person who attempted the delivery on 27th and this time they got the address. Really disappointing and really bad service.

My product is not delivered yet plz help me to take it

I ordered any item through Amazon and when the Delivery boy arrived at the my place he was very rude and speaking very aggressively and in a very misleading way cheated me and took extra 500rs and ran away and i visited to the office and took his number and called him and asked to return my 500rs back but he refused to return it and spoke very rudely and used foul language too.
Its is my kind request to take immediate action on him and return my 500rs back otherwise and going to take a very serious legal action on him if this complaint does not resolve in 24hrs I am filing a police complaint on him...

Delivery boy Detials
Name : Malik Jade
Ph no: [protected]
Location: Hangal

Sir
I ordered an item on 9 th Aug 2021 and parcel has shown many days out for delivery but I didn't receive the item. Now it is showing shipment RTO Lock Bengaluru.kindly do the needful.Please deliver my product asap . AWB No: [protected]

Product chor hai kripya is company koi order naa de

The complaint is that it is saying the delivery boy was unable to deliver your order and it has been returned to the supplier what is this I am waiting for my product it has been 15 days I didnt get my product yet

Delaying the delivery as the order received at ecom Delivery centre mapusa Goa. As the order received at centre on 28 August 5.20pm. Waiting for receiver to collect their order without giving home delivery. Calling from office and saying Delivery guy couldn't reach you. Forcing to collect the order from office. As you call out for ecom Express customer care they say that the order is locked for OFD. I don't know what it means.

I want to complain again ur couriour agent.. who i hve give return of sariya saree from flipkart with 2 other packet.. bt flipkart is not ready to accept nor couriour agent is accepting.. i hve cctv footage also..

Awb no: [protected]

shipment picked up from my place on 07 Jul, 2021

Shipment Contained RealMe Smart Phone

Repeated Call to Customer Care no Proper Response

Dear sir,
My product was to be delivered on Aug 16, from that day on wards till 29th of Aug its undelivered to me as its showing itself in the tracking details as cannot be delivered.
the E-com express has an unsatisfactory customer care that the doesn't show any responsibility towards my product.
even the customer care provider doesn't know the exact details of the delivery center near to me.
kindly provide a solution to this, i need my product back ASAP.

I ordered two T-shirt some time ago. Until I didn’t receive delivery but yesterday when I check my order status on ajio then it show me order was delivered. I shocked I thought how is it be possible. I immediately called to ecom express company and told them full situation and they told me they registered my complaint and as soon as possible they will short out it. But until I didn’t get any help. I already pay for my order and now what can I do? I can’t understand. I think may be ecom express or delivery boy or some one another person done bad thing with me. If somebody can help me then please.

Order details
Order number[protected]
Product-Samsung m31 mirage black
6gb ram 128gb rom
This order is misplaced by ecom courier guy. When spoke to them they gave excuse saying they were busy and printer wasn't working. Wen checked the register it isn't registered there. It's a huge amount I m getting notice from the lawyer regarding it please take action n solve the problem or it will better i[censored] refund me the amount of 23, 499rs .
I spoke to Amazon as well they said the product didn't reach the seller its almost going to be year now I always talk to the ecom people n courier guy they always say they are working on it but no results hopefully you do it soon or else I have to file case against them.

My courier was to be delivered on 28 august. I got message that it will be delivered today, and also got a call from delivery executive. I waited for whole day, but it was not delivered. I called him many times, he didnt picked the call. Then at last he picked call and said that it will be delivered tommorow because parcel is big. What a reason ! Then the status was updated to undelivered and reason was CONSUMER NOT AVAILABLE ! what the hell ? I waited whole day, called him many times, and they say i was not available ? Then next day also the same happened. He said that yes today your parcel will be delivered, it will take time. But today also not delivered, again status updated to consumer not available. Tell me, if this is not fraud, scam, then what it is ? That parcel is very inportant for me, and i want it by tommorow. I contacted customer care also, but i dont think they will solve this problem fastly. Trust me, Ecom Express is the worst delivery service you can find.