Ecom Express Complaints & Reviews

My order is not delivered and ecom express jalore office said that there is no parcel of my name and they fool me. My parcel is held by carrier. They not deliver at home and say that they not delivered my product because of I complaint against them. My parcel is pre paid so I think they might miss use my product and take itself. Please take strict action against them. Please help me ASAP.

I have received a call at exact 6 am in the morning for a pickup related enquiry.
Which i never agreed for.
When i asked the customer service executive why that a receive a call at that early morning hrs - he was rude and told that he can call from anything at 5.30 am in the morning.
When i was bit harsh in the call and ended it, though he called me again to educate me on professional ethics. Not even a single remorse or professional courtesy he has shown.
These kind of people are the entire reason to an failing reason.

Tracking status of order showing wrong

I didn't get the my ordered product but I got msg it's already delivered

Ecom Express Work is so lazy
Product Pickup Process is Very Very Slow

What the hell with this ecom express I didn't get any call I did not get any parcel but I got msg that u have received ur order and I even don't know that delivery partner number also I am going to take serious action on it just wait

Hello, I have ordered a product from Realme store with Ecom courier service tracking no. [protected] and order id :[protected]. It is in 'pick up failed, shipment not ready' status... Can you please resolve this issue.

I have order some product and it was moving from gurugram to delhi and then delhi to patiala and then patiala to naraingarh but it was returned from naraingarh to patiala.so please solve this and its destination was yamunanagar jagadhri-135003

Not interested

I purchase Black shirt size XL
But when I received my courier then I saw their Blue shirt and size L .
So I return this product
But I wanna refund my amount RS -480

Pls see a status comment put by the company for delivery
consignee requested for future delivery . ( they have till this minute not called for delivery and at least 3 times they have put the same comment) . WHY ? the people responsible should be taken to task for posting wrong informataion . i have written several mails and the company also does not reply so i guess it is with the knowledge of the company
DEAR FRIENDS IN THE DIGITAL WORLD WHNE EVERYTHING HAPPENS ONLINE THESE ARE NOT RELIABLE SERVIES TO AVAIL OFF SO BEWARE . WE CANNOT TRUST THEM AS THEY HAVE A TENDENCY TO LIE FOR A SMALLEST ISSUE ..BECAUSE OF THEM JOCKEY LOST ITS FACE AND I LOST CONFIDENCE ON JOCKEY( NO BIG DEAL FOR JOCKEY AS I AM JUST ONE ) AND HAVE ASKED FOR REFUND THAT IS HOW YOU SEE A COMMENT RTO LOCK ON 13TH AS THEY USE SUCH COURIER SERVICE WHERE OUR PRODUCT HAS NO ASSURANCE OF DELIVERY

13 Aug, 2021 Location Status
10:48 hrs BENGALURU Shipment RTO Lock
10 Aug, 2021 Location Status
16:51 hrs MANNARKKAD Shipment un-delivered Consignee requested for future delivery
08:10 hrs MANNARKKAD Out for Delivery
09 Aug, 2021 Location Status
17:16 hrs MANNARKKAD Shipment un-delivered Consignee requested for future delivery
07:57 hrs MANNARKKAD Out for Delivery
08 Aug, 2021 Location Status
16:22 hrs MANNARKKAD Shipment un-delivered Consignee requested for future delivery
08:14 hrs MANNARKKAD Out for Delivery
07:33 hrs MANNARKKAD Shipment in-scan at DC
07 Aug, 2021 Location Status
12:24 hrs MANNARKKAD Shipment in-scan at DC
08:44 hrs MANNARKKAD Bag scanned at DC
06 Aug, 2021 Location Status
10:04 hrs WALEYAR HUB Shipment connected from HUB
09:40 hrs WALEYAR HUB Shipment in-scan at HUB
09:12 hrs WALEYAR HUB Bag scanned at Hub
05 Aug, 2021 Location Status
03:07 hrs BENGALURU Bag connected from HUB
04 Aug, 2021 Location Status
22:34 hrs BENGALURU Bag scanned at Hub
22:11 hrs BENGALURU Shipment connected to WALEYAR HUB - WLH
22:11 hrs BENGALURU Shipments arrives at Processing center
22:00 hrs BENGALURU Shipments arrives at Processing center
22:00 hrs BENGALURU Shipments arrives at Processing center
17:37 hrs BENGALURU Shipment Picked Up from Seller
17:27 hrs BENGALURU Out for Pickup
16:37 hrs BENGALURU Shipment Information Received

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Pre payment parcel abhi tak mujhe receive nhi hua or delivery boy ne bina delivery k hi delivered ka message de diya jbki mujhe parcel hi nhi mila hai

I order Herbalife products on 3rd August and it is not delivered yet...Ecom Express is very slow in delivery.So please Deliver my Order Fastly because it's very Urgent

My product is damaged, I returned it but its date is many people, I need it as soon as possible because this is the returned product.

Hey,

Today I recieved a message that my AwB [protected] is delivered to Swetas. But I have not received any delivery. I checked no one has received it and how can they deliver without my signature.
Any help will be appreciated.

Thanks,
Sweta

First my online payment failed but after same time my online payment done by ecom account .but taken the product iam pay in cash .and after 7 days my payment is not refund..

I placed an order with purplle.com on 6th of August 2021 AwB [protected] of PURPLLE. It was a pre paid shipment.

I received an out for delivery message on 10th August 2021 but the delivery was not done. The delivery boy updated that he was unable to contact me. I contacted purplle and ecom and both said I can expect my delivery next day. But no calls no messages and it was not delivered. I repeated raised a complaint and the executives kept on telling me that it will take 24 to 48 hours . I kept on waiting On 12th also I received an out for delivery message at around @4'30. I personally called the delivery boy and asked when is he coming and gave my alternate number and the exact address. It told he will come at 8 pm. After 15 mins I received a text stating my delivery was not done because they could not reach me. This delivery boy is a fraud and ### and he is doing this intentionally for last 3 days. I want to escalate this issue and take necessary action against him.

I am amazon seller and i got ecom express as easy ship courier partner.They are not pickup my packages last 4 months .when we call them they are saying that their system is not working, don't have vehicle etc.we have a loss of 2 lkhs beacuse of this ecom express our all orders get cancelles beacuse of this issue.so kindly solve my isssue

Yesterday I had message on my registered mobile number that my order will be delivered... But it's been 2 days and I've not received my order...
Very bad service 😔

Hi, my order was placed via zoomin early Jun 2021, there were two parcels both shipped via Ecomexpress. The first big shipment which was supposed to reach by Jun 22 2021, has still not reached and other shipment was delivered( today is aug 12 2021). The first shipment has been returned and reshipped thrice from Tirupathi to mumbai and back. The problem is Ecomexpress is not even attempting to deliver and simply putting status as 234- address pincode mismatch. I have been asking them to call the given contact number for address guidance but no . THEY ARE NOT EVEN ATTEMPTING THE DELIVERY ! What am I supposed to do ?! I want the parcel to delivered .. kindly help ..A humble request. Tracking number : [protected]