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1.8
Updated: Mar 11, 2025
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Ecom Express reviews & complaints page 97

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S
Sornim Tamang
Aug 29, 2021
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Address: Rangpo

RANGPO DC is Worst and their Service are also Worst, Not once but multiple times my Parcel are missing, Cancelled by own without my permission, No Call or Attempt to deliver, in my Fragile Commodity always Broken and Damaged.

I have Ever Since Seen this type of Delivery courier partner .
ECOM IS WORST... ECOM IS CHEAP...ECOM IS service IS TOO BAD
Ecom Express customer support has been notified about the posted complaint.
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Dear Sornim,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
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    J
    Jilu Varghese
    from Mumbai, Maharashtra
    Aug 29, 2021
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    I bought trekking shoe from decathlon on 16th august 2021, I was supposed to receive the package in kollam on 26th if August. Tracking shows the last product destination as kochi hub. My trek is on 16th of September. Why your delivery is too slow?
    Ecom Express customer support has been notified about the posted complaint.
    View replies
    Dear Jilu,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Team Ecom Express
    Reply
    Dear Jilu,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,

    Team Ecom Express
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      D
      daspayal
      Aug 28, 2021
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      Address: Dibrugarh, Assam - 786001, Bashbari Road

      I have ordered products from Meesho but at the time of the product delivery your delivery person give me a missed call & after that I have received a message that my order was cancelled due to my address was unlocatable or not availabe. This is not the first time the delivery person already 2/3 times cancelled my orders by himself. My AWB number is [protected].
      +2 photos
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Sep 01, 2021
      Ecom Express Customer Care's response       Dear Payal,

      Greetings from Ecom Express!

      Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

      Regards,
      Team Ecom Express
      Verified Support
      Sep 07, 2021
      Ecom Express Customer Care's response       Dear Payal,

      Greetings From Ecom Express.

      We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

      Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

      Regards,
      Team Ecom Express
      Jan 13, 2022
      Updated by daspayal       Thank u Ecom Epress
      Jan 19, 2022
      Updated by daspayal       Still I did not get any delivery regarding above mentioned AWB no.[protected]
      Jan 23, 2022
      Updated by daspayal       Very poor service
      View replies
      Thank you Ecom Express for resolve my problem 🙂 but today I got same issue that the delivery boy didn't contact me & then I got a message

      Delivery person did not give the delivery - Comment #3944224 - Image #0
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        S
        Shanavas Kollam
        Aug 28, 2021
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        I booked a pair of shoes through '"meesho'"on 13.08.21 . But unfortunately the send the item through ecom express. On 19.08.21 it arrived at kochi. Even on 28.08.21 i didnt recieve it in kollam . What a horrible courier ?
        Ecom Express customer support has been notified about the posted complaint.
        View replies
        Dear Shanavas,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,

        Team Ecom Express
        Reply
        Dear Shanavas,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Team Ecom Express
        Reply
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          J
          JeejaArun
          Aug 28, 2021
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          2 of my shipments are stuck at Waleyar hub

          HI, I have purchased items from Fabindia and Kamaayurveda and both teh shipments are through Ecom express. For last 10 days the ststus is howing as Waleyar hub. No further details,
          I contacted teh customer care serivice mutliple times and they simply say its due to covid situtation. not able to give any additional details.
          I would like to know when my shipments will be delivered.
          at least show some responsibilty to...
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          S
          Sunil More 1993
          Aug 28, 2021
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          Address: AT POST YERMALA, TEH KALAMB, DIST OSMANABAD 413525

          As a Amazon seller, I packed item and booked shipping slot twice, but Ecom Express executive didn't picked up my orders on time. And my orders get cancelled, resulting penalty for me. It's Worst experience.
          Ecom Express customer support has been notified about the posted complaint.
          View replies
          Dear Sunil,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Team Ecom Express
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            K
            Kanha0108
            Aug 28, 2021
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            Address: Adalat Road, Aurangabad

            Since I am out of town, the delivery executive was asked to keep the courier in the hotel next door. He took the delivery code but did not give my courier. Now I am calling him.
            Ecom Express customer support has been notified about the posted complaint.
            View replies
            Dear Kanha,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,

            Team Ecom Express
            Reply
            Dear Sir/Mam,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Team Ecom Express
            Reply
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              C
              Captain D
              Aug 27, 2021
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              My order was suppose to deliver by aug 23, the delivery boy called me as well but due to some network issue i wasn't getting voice so i cut the call and each time i just got a voiceless call from your company, no delivery yet. My order number is [protected].
              Ecom Express customer support has been notified about the posted complaint.
              View replies
              Dear Sir/Mam,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Team Ecom Express
              Reply
              Dear Sir/Mam,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,

              Team Ecom Express
              Reply
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                K
                Kakpa Kakpa
                Aug 27, 2021
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                Address: kakching

                Delivary charge is very high
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Dear Sir/Mam,

                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Team Ecom Express
                Reply
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                  T
                  Thomas santhiagu
                  Aug 27, 2021
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                  Address: 7TH FLOOR ,KRD GEE GEE CRYSTAL ,, KRISHNA SWEETS BUILDING,, DR,RADHA KRISHNAN STREET,, MYLAPORE,, CHENNAI - 600004

                  Dear Sir,

                  Today morning at 11 am ecom express executive call for me .and he asked my address. But after he did not call me. but tracking status enters the (Shipment un-delivered Shipment attempted - Customer refused to accept ). Today also not delivered by courier.
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 01, 2021
                  Ecom Express Customer Care's response                   Dear Thomas,

                  Greetings From Ecom Express.

                  We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number [protected], as per our records the said shipment has been delivered at the registered address.

                  Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                  Regards,
                  Team Ecom Express
                  Sep 01, 2021
                  Updated by Thomas santhiagu                   Yes sir... I received at 30-08-21
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                    D
                    DM Lodhi
                    Aug 27, 2021
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                    Mere online order huye product ko mere diye huye pate par Delevery nai ki jati or na call kiya jata hai kabhi Kabhi formality ke liye call krke hello bolkar call kat kar dete or aaye huye product ko undelever kar dete or reason me wrong address dal dete hai
                    Ecom Express customer support has been notified about the posted complaint.
                    View replies
                    Dear Sir/Mam,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Team Ecom Express
                    Reply
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                    1 other people found this review helpful
                    1 found this helpful
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                      S
                      Sandesh S P
                      Aug 27, 2021
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                      Address: Aadi jambhav school borabai nagar brahmpur gulbarga 585102

                      Hanging, camera not clear & I don't like color
                      Ecom Express customer support has been notified about the posted complaint.
                      View replies
                      Dear Sandesh,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Team Ecom Express
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                        S
                        Sandesh S P
                        Aug 27, 2021
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                        Address: Aadi Jambhav School Borabai Nagar Brahmpur Gulbarga 585102

                        Mobile hanging, camera not clear & I don't like color
                        Ecom Express customer support has been notified about the posted complaint.
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                          N
                          Neeraj444455
                          Aug 27, 2021
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                          Address: Kasaya Kushinagar 274402 UP

                          Dear Sir,
                          I have returned Techno Pova 2 of Order Number[protected] Mobile at 22 August 2021 to ecom express Delievery boy of Kasaya Kushinagar UP Pin code - 274402. He had not taken Return ID number. So can you provide me Return Traking ID.
                          My Mobile Number - [protected]
                          mail id- [protected]@gmail.com
                          +1 photos
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 01, 2021
                          Ecom Express Customer Care's response                           Dear Neeraj,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Team Ecom Express
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                            N
                            Neelima sai
                            Aug 27, 2021
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                            Address: Warangal

                            Its been 2 weeks. Delivery not done yet and no updates in status. Its very bad.
                            Ecom Express customer support has been notified about the posted complaint.
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                            Dear Sir,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
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                              A
                              Arunkumar432
                              Aug 27, 2021
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                              Address: Kadiri, Andhrapradesh

                              Since it is August 27...the product will not delivered... The expected delivery date is 24...its been 3 days from due date... What's the reason behind this... And it is nearest my hub also... But they r not delivering my product...
                              Ecom Express customer support has been notified about the posted complaint.
                              View replies
                              Dear Arun,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Team Ecom Express
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                                A
                                Aisha Tabassum
                                Aug 27, 2021
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                                Address: Plot 71,pedathadivada, Vizianagaram

                                Double payment done for the AwB [protected] through gPay and cash on delivery on 9th January 2021., For an amount of 1075.
                                Have spoken to the customer care executive many times. But it's not resolved yet.
                                Ecom Express customer support has been notified about the posted complaint.
                                Aug 27, 2021
                                Updated by Aisha Tabassum                                 No refund for AwB [protected] yet.
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                                  X
                                  Xeltron
                                  Aug 27, 2021
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                                  Address: Kapila industry nit faridabad Haryana

                                  Dear sir your delivery boy mr. Mukesh kholi delivery office nit 3 near DAV college nit faridabad Haryana 121001
                                  Use abused language with customer that's is not good for your logistics so please I request to you please change the delivery person
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Aug 27, 2021
                                  Updated by Xeltron                                   Dear sir your delivery boy mr. Mukesh kholi delivery office nit 3 near DAV college nit faridabad Haryana 121001
                                  Use abused language with customer that's is not good for your logistics so please I request to you please change the delivery person
                                  Verified Support
                                  Sep 01, 2021
                                  Ecom Express Customer Care's response                                   Dear Sir/Mam,

                                  Greetings from Ecom Express

                                  We are sorry to hear about your experience. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,
                                  Team Ecom Express
                                  Helpful
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                                    P
                                    prasannatc
                                    Aug 27, 2021
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                                    Your delivery executives are playing by not delivering the order.. Yesterday one guy called me asked me about landmark I gave all the info after sometime I received SMs saying your order undelivered as you are unavailable.

                                    Again today nobody called me but received SMS of out for delivery after some time undelivered SMs

                                    If I call the number with PIN it says entered PIN is invalid.

                                    Your whole system is a crap. Because my order was supposed to deliver by last month it was delivered to some one else after so many complaints its redirected and again you guys are playing now.

                                    I should log a complaint in consumer court.
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 01, 2021
                                    Ecom Express Customer Care's response                                     Dear Prasanna,

                                    Greetings From Ecom Express.

                                    We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number [protected], as per our records the said shipment has been delivered at the registered address.

                                    Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                                    Regards,
                                    Team Ecom Express
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                                      V
                                      VeniVeni
                                      Aug 26, 2021
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                                      I ordered product in meesho and the delivery stuff is given to ecom express executive but now the status is RTO
                                      But I don't get any call from ecom executive I have already paid through online there is no refund nor product delivered do resolve it I have tried calling ecom executive but he is not responding
                                      +1 photos
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 01, 2021
                                      Ecom Express Customer Care's response                                       Dear Veni,

                                      Greetings from Ecom Express

                                      Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance in regards to refund.

                                      Regards,
                                      Team Ecom Express
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