| Address: Ecom Express Private Limited Ground Floor, 13/16 min, 17 min, Samalka, Old Delhi-Gurugram Road, Kapashera, New Delhi – 110037, India |
Dear Ecom,
I am from Mumbai.The package was shipped on 5th of August 2021. My package was going to be delivered on 15th August 2021. But when i got a call from the delivery person i was unable to answer. But just minutes later i called back, it must have been like 5 mins later i called him back he didn't picked and then i got a message that my order was undelivered as i was not available and they gave a link for rescheduling the delivery. I went on your website and the rescheduling was available on the next day i.e, 16th of August 2021. I rescheduled it for 16th August yet it didn't arrived. I tracked the package everyday and it was in Mumbai only. On 21st August 2021, i tracked the package again and it was in Shipment RTO locked. Please delivered my package asap as i really need it. I need my ordered product. My AwB is [protected].
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Aug 26, 2021
Ecom Express Customer Care's response Dear Mr. Jaymaru,
Greetings from Ecom Express
Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.
Regards,
Team Ecom Express
Greetings from Ecom Express
Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.
Regards,
Team Ecom Express