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Ecom Express Complaints & Reviews

www.ecomexpress.in

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Updated: Mar 11, 2025

Complaints 6417

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1266

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5151

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

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Ecom Express reviews & complaints page 105

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Sir/mam, my order for AWB NUMBER : [protected] has to be delivered to me TOMMOROW ITSELF . So, i request you to deliver my product as soon as possible as it is urgent

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

We are sorry for the inconvenience caused due to delay in delivery. Our services has been impacted due to COVID19/Restrictions. The situation on the ground continues to be dynamic in terms of restrictions. We are monitoring the situation and shall arrange the delivery accordingly.

Regards,

Team Ecom Express

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Address: Kendrapara,ramanager,754224

Website: flipkart.com,Amazon.in

The delivery agent refuse for home delivery.Then are saying us to go 4km from out home to receive the product.There behaviour also very rude

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 5, 2021

Verified Support

Dear Satya,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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There is no updates on delivery which is bound to happen today.ordered a phone on 25 th and expected delivery is today August 2nd.It hasn't even reached my nearest hub today.Till still shows stuck at walayar hub on which it reached on 28th of july.
My awb number is : [protected]
I hope you would resolve this issue as soon as possible and delivers my orderon time and let me know about the issues.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 5, 2021

Verified Support

Dear Niallrahman,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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I have ordered a jeans pant . Now I want to cancel my order.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 5, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Address: AZAMGARH

My Nykaa parcel AWB# [protected] came once only once i.e on 26 July & I couldn't get OTP in my phone due to some issues so, I couldn't get it. Then the next day I got OTP but the delivery boy calls and says he is on another route and asks me for OTP and he will get it delivered by another guy later.I denied it & said I will give OTP to only one who comes at my house with my parcel .So he showed undelivered & the next day delivery boy calls me once only and it got rejected in 7 sec & I tried to call him again atleast 20 times, Ecom said pin was invalid .And later again undelivered has been showed & now they have applied OFD lock . Please get my parcel delivered to me

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2021

Ecom Express Customer Care's response Dear Anushka,

Greetings from Ecom Express

Please accept our apology for the inconvenience caused and your mentioned shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,

Team Ecom Express

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Address: Mital fashion

My Ros no, [protected], order no.b2777 please he is send old sarees, and half peace sarees he is fruads

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 5, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Address: Arakkonam, RANIPETA -dt

Am stopped working in last month but still my last month salary has not been credited. Please take action on it.
Our manager name is anbu.
He told me I have email to higher authorities about some segement issue.
Honestly am not taking any segements like that.
That why am stopped working.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 5, 2021

Verified Support

Dear Manoj,

Greetings from Ecom Express

Request you to kindly provide your employee code or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Hello sir,
Ordered a product from Zoomin app. Was supposed to get delivered today but delivery guy didn't deliver me the product bcoz I was supposed to provide him some OTP which I never received on my no.
Plz help me with the delivery.
Thanks

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Address: payyannur, kannur, kerala

I ordered 5 products from amazon and it took around 30 days to reach the nearest hub. and the delivery team just called to inform that the product will get delivered the next day and it passed around a week. and they send it back. all of them are returning to the seller now.

customers don't even have the option to call the hub and ask why this happening, even the customer service team also doesn't have the option to do this. I called customer care last day and they told me the order was marked to deliver on 23 Jul and now it showing returning to seller, customer care agent confirmed that he made some priority note from their end to expedite the delivery, I guess all these just lie to satisfy the customers. this is not the first time it's happening from this hub team, which is PAYYANNUR, KERALA.

My order numbers are:[protected] and [protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2021

Ecom Express Customer Care's response Dear Ajith,

Greetings from Ecom Express

Please accept our apology for the inconvenience caused and your mentioned shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,

Team Ecom Express

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Website: Ecom express

I want my delivery I don't expect this bad behaviour from Ecom express

On 23 your delivery agent call me but he not answered then I call him back then also he not answered

So that's not my fault
How do you right that customer is not available

This is not a good behaviour

My tracking id..[protected]

I want my order please

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2021

Ecom Express Customer Care's response Dear Ashsahil,

Greetings from Ecom Express

Please accept our apology for the inconvenience caused and your mentioned shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,

Team Ecom Express

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Address: Vkota

Booking one then delivery another item

+2 photos

Ecom Express customer support has been notified about the posted complaint.

Jul 31, 2021

Updated by Trinket Not book this item

Verified Support

Aug 03, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Address: Ahmedabad

Product reached at my near by location but they are not delivering since past four days.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 3, 2021

Verified Support

Dear Jay,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Address: Kollapur,( MLA COLONY )NAGAKURNOOL (DIST)

Website: ECOM EXPRESS

Kalwakol via nagarkunool dist
I book three t shirts but came only 2 shirts .To shirts also like school uniform.Amount is 650ruppes .we are middle class family. these like cheaters punish very badly .so please return product .And give money back
This is my phone pey number [protected]

+3 photos

Ecom Express customer support has been notified about the posted complaint.

Jul 31, 2021

Updated by Kanna G I want return and money back please

Verified Support

Aug 03, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,

Team Ecom Express

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I, Anubhav Singh, ordered a pair of SONY Bluetooth headphones.
Order no.[protected]
AWB: [protected]
Instead, I received some cheap Bluetooth earphones and newspapers folded in the box.
The shipping website and Ecom customer care have been completely unhelpful.
I demand a complete refund immediately.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2021

Ecom Express Customer Care's response Dear Anubhav,

Greetings from Ecom Express!

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,

Team Ecom Express

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I have ordered my product on 13 july and the delivery date was 26 but courier boy never ever call me nor visited my house and when i am trying to reach they never pick my call, while i am tracking my product they always showing tommorroe will be the delivery date and daily they are asking me to update my address and give the land mark, which i am doing then also they are not supplying my consignment. My order number is 9592 and my awb (tracking id) is [protected]. Today they are showing ofd locked. Please resolve my problem and i need my product as soon as possible.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 2, 2021

Verified Support

Dear Kiran,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Dear sir,

I ordered one product on 21july 2020 and still product is not delivered.
Now it show status shipment rto lock - 77.
Your courier boy did not even call me and reach my home for delivery. And it show undelivered status and i received message like customer refuse to accept but he didn't even called me or reached my home. Now i want my product fast

+1 photos

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Dear sir,

I ordered one product on 21 july 2020 and still product is not delivered.
Now it show status shipment rto lock - 77.
Your courier boy did not even call me and reach my home for delivery. And it show undelivered status and i received message like customer refuse to accept but he didn't even called me or reached my home. Now i want my product fast

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2021

Ecom Express Customer Care's response Dear Sukhpreet,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Sir/mam, my order for AWB NUMBER : [protected] has to be delivered to me TODAY ITSELF . So, i request you to deliver my product as soon as possible as it is urgent

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2021

Ecom Express Customer Care's response Dear Praveen,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,

Team Ecom Express

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Address: Flat A-801 Balaji vishwa society behind bharat petrol pump dehu alandi road borhadewadi Moshi 412105

I have ordered combo of 3 shirts received only 2 shirts with different design

I want to return order

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 1, 2021

Verified Support

Dear Mahendra,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Address: A-801 Balaji vishwa behind HP petrol pump Borhadewadi Moshi 412105

I have ordered combo of 3 shirts but received only 2 shirts with different designs

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