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1.8
Updated: Aug 20, 2025
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So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝
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S
sreeragk
Aug 4, 2021
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I have ordered some items from isha life on Jul 29th and it was shipped via Ecom express. The tracking id is [protected]. It was supposed to be delivered on Aug 1. The delivery guy just called me once but I couldn't pick up the call as I was driving. So I called them back after 25-30 mins multiple times but neither were they picking up the call nor providing any updates. Then they rescheduled my order to Aug 2.I didn't receive the order on that date. When I called their support executives I was informed that the delivery is rescheduled to today ie August 3. Still, there is no status update from their side. It is not yet out for delivery. So I again called their representatives and they told me to wait till 8 PM today and If I don't get the order still They will deliver it tomorrow. They were simply saying something to end my call and not providing any resolution for this.
Aug 7, 2021
Complaint marked as Resolved 
I had to pick the order myself from the local delivery hub of Ecom because the. staff in the local delivery hub was not ready to provide home delivery for no reason.
Ecom Express customer support has been notified about the posted complaint.
Aug 05, 2021
Updated by sreeragk Now it is august 5 today was the last expected delivery date for my order. They have not yet delivered my order. When I called customer service they were asking me to wait.I was getting the same reply for the last 3-4 days
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There is a correction regarding the dates. The expected date was august 2 and was rescheduled to August 3 initially and again rescheduled to august 4. Today they are told me I have to wait until August 5 to get the delivery if it is not delivered today
Reply
Dear Sreeragk,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express
Reply
sreeragk's [Complaint's author] reply, Aug 7, 2021
You kept my order delayed and was not providing me with any update other than asking me to wait every other day when I called your customer support more than 20 times. So I picked the order myself from the local Ecom hub. such a bad service. Charging the customer for home delivery and not delivering in time.
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    Avi avi avi
    Aug 3, 2021
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    Address: H.non7-163/1 Ippalapally, Challor, M:Veenavanka. D: Karimnagar State: Telangana

    Hai sir
    I have shopped in snapdeal
    I want returned the parcel and given to your courier boy but he didn't submit to the snapdeal company, and updated as pick-up is unsuccessful
    But alredy I have given to your courier boy.
    Pick-up is successfull on 17th july 12:30 PM

    Suborder ID:[protected]
    Courior boy number: [protected]

    Please enquire that courier boy.
    Ecom Express customer support has been notified about the posted complaint.
    View replies
    Please resolve my problem and enquire the courior boy
    Reply
    Dear Avi,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,

    Team Ecom Express
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      V
      Vaibhavbhatt
      Aug 3, 2021
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      Hey i ordered my books from physics wallah platform and i am recieving no information after 28th july 2021 of my order please respond to my complaint i am facing huge difficulty in studying.
      Awb no. - [protected]
      Ecom Express customer support has been notified about the posted complaint.
      View replies
      Dear Vaibhav,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,

      Team Ecom Express
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        G
        [email protected]
        Aug 3, 2021
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        My consignment with AWB no [protected] which was scheduled to be delivered to Lucknow by 31st July has not been delivered till date. A lot of request and complaints had been made by me but till date no response received from the courier end. I want to cancel it. The support is pathetic and not upto the mark.
        Ecom Express customer support has been notified about the posted complaint.
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          G
          Gagan kum
          Aug 3, 2021
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          Address: Moh.. New pathak Jahangirabad bulandshahr

          My procuct has changed so i want to refund this product
          Ecom Express customer support has been notified about the posted complaint.
          View replies
          Dear Gagan,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,

          Team Ecom Express
          Reply
          Dear Gagan,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,

          Team Ecom Express
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            C
            Chintan Sangani
            Aug 3, 2021
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            Address: X iconic 109, crystal mall, kalawad road, rajkot

            On Amazon portal my tracking id: [protected] is mentioned that parcel is delivered. But how, when no one came for delivery. You please check first any authorised signature is there?.

            It showing that parcel reached rajkot on7 july and delivered on 24th july. What is happening in this 15 days?

            You kindly please check and find my parcel and send back to us.
            Ecom Express customer support has been notified about the posted complaint.
            View replies
            Dear Chintan,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,

            Team Ecom Express
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              B
              Bhupesh Sumi
              Aug 3, 2021
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              Address: House No.- HNO 1891/ Street No.- SECTOR 15/ Land Mark- PANCHKULA/ PinCode- 134113

              I want to complain against delivery boy he misbehaved with me.i was not well and sleeping.on his call I went to pick order he shouted at me.kindly advise him to apologise.his no. Is [protected]
              Ecom Express customer support has been notified about the posted complaint.
              View replies
              Dear Bhupesh,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,

              Team Ecom Express
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                A
                AfzalKhan123@
                Aug 2, 2021
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                Address: Ward no 04 jamia masjid Bathauli barauni begusarai bihar, Bathauli pond
                Website: www.ajioshop.in

                I request the customer care of ecom express to do my work as soon as possible

                i bought two identical from ajio.com i didn't like it so i returned it i took the same one from ecom express and it was the same cap and took the cap, after that it didn't show me the order status that my item was not returned That's why I am complaining to you, we want the amount of that order back, you help me to get it, I will be forever grateful to you, thank you

                Return ID: #RT40686385
                Ecom Express customer support has been notified about the posted complaint.
                Aug 02, 2021
                Updated by AfzalKhan123@                 i bought two identical from ajio.com i didn't like it so i returned it i took the same one from ecom express and it was the same cap and took the cap, after that it didn't show me the order status that my item was not returned That's why I am complaining to you, we want the amount of that order back, you help me to get it, I will be forever grateful to you, thank you
                Verified Support
                Aug 05, 2021
                Ecom Express Customer Care's response                 Dear Sir/Mam,

                Greetings from Ecom Express

                Thank you for writing to us. With reference to your query regarding the said order, wanted to inform you that the AWB/Tracking number you provided was incorrect. Request you to kindly cross-check the tracking number with the shopping portal for us to assist you.

                Regards,

                Team Ecom Express
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                  M
                  manu56436
                  Aug 2, 2021
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                  Sir/mam, my order for AWB NUMBER : [protected] has to be delivered to me TOMMOROW ITSELF . So, i request you to deliver my product as soon as possible as it is urgent
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 05, 2021
                  Ecom Express Customer Care's response                   Dear Sir/Mam,

                  Greetings From Ecom Express.

                  We are sorry for the inconvenience caused due to delay in delivery. Our services has been impacted due to COVID19/Restrictions. The situation on the ground continues to be dynamic in terms of restrictions. We are monitoring the situation and shall arrange the delivery accordingly.

                  Regards,

                  Team Ecom Express
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                    S
                    Satya5678
                    Aug 2, 2021
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                    Address: Kendrapara,ramanager,754224
                    Website: flipkart.com,Amazon.in

                    The delivery agent refuse for home delivery.Then are saying us to go 4km from out home to receive the product.There behaviour also very rude
                    Ecom Express customer support has been notified about the posted complaint.
                    View replies
                    Dear Satya,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,

                    Team Ecom Express
                    Reply
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                      N
                      Niallrahman
                      Aug 2, 2021
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                      There is no updates on delivery which is bound to happen today.ordered a phone on 25 th and expected delivery is today August 2nd.It hasn't even reached my nearest hub today.Till still shows stuck at walayar hub on which it reached on 28th of july.
                      My awb number is : [protected]
                      I hope you would resolve this issue as soon as possible and delivers my orderon time and let me know about the issues.
                      Ecom Express customer support has been notified about the posted complaint.
                      View replies
                      Dear Niallrahman,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,

                      Team Ecom Express
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                        D
                        Dj jenk
                        Aug 2, 2021
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                        I have ordered a jeans pant . Now I want to cancel my order.
                        Ecom Express customer support has been notified about the posted complaint.
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                        Dear Sir/Mam,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,

                        Team Ecom Express
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                          A
                          Anushka19S
                          Aug 1, 2021
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                          Address: AZAMGARH

                          My Nykaa parcel AWB# [protected] came once only once i.e on 26 July & I couldn't get OTP in my phone due to some issues so, I couldn't get it. Then the next day I got OTP but the delivery boy calls and says he is on another route and asks me for OTP and he will get it delivered by another guy later.I denied it & said I will give OTP to only one who comes at my house with my parcel .So he showed undelivered & the next day delivery boy calls me once only and it got rejected in 7 sec & I tried to call him again atleast 20 times, Ecom said pin was invalid .And later again undelivered has been showed & now they have applied OFD lock . Please get my parcel delivered to me
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 05, 2021
                          Ecom Express Customer Care's response                           Dear Anushka,

                          Greetings from Ecom Express

                          Please accept our apology for the inconvenience caused and your mentioned shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                          Regards,

                          Team Ecom Express
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                            P
                            Pularao
                            Aug 1, 2021
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                            Address: Mital fashion

                            My Ros no, [protected], order no.b2777 please he is send old sarees, and half peace sarees he is fruads
                            Ecom Express customer support has been notified about the posted complaint.
                            View replies
                            Dear Sir/Mam,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,

                            Team Ecom Express
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                              M
                              Manoj Kumar C-1141
                              Aug 1, 2021
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                              Address: Arakkonam, RANIPETA -dt

                              Am stopped working in last month but still my last month salary has not been credited. Please take action on it.
                              Our manager name is anbu.
                              He told me I have email to higher authorities about some segement issue.
                              Honestly am not taking any segements like that.
                              That why am stopped working.
                              Ecom Express customer support has been notified about the posted complaint.
                              View replies
                              Dear Manoj,

                              Greetings from Ecom Express

                              Request you to kindly provide your employee code or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,

                              Team Ecom Express
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                                D
                                Dr.GK
                                Aug 1, 2021
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                                Hello sir,
                                Ordered a product from Zoomin app. Was supposed to get delivered today but delivery guy didn't deliver me the product bcoz I was supposed to provide him some OTP which I never received on my no.
                                Plz help me with the delivery.
                                Thanks
                                Ecom Express customer support has been notified about the posted complaint.
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                                  A
                                  Ajith TT
                                  Aug 1, 2021
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                                  Address: payyannur, kannur, kerala

                                  I ordered 5 products from amazon and it took around 30 days to reach the nearest hub. and the delivery team just called to inform that the product will get delivered the next day and it passed around a week. and they send it back. all of them are returning to the seller now.

                                  customers don't even have the option to call the hub and ask why this happening, even the customer service team also doesn't have the option to do this. I called customer care last day and they told me the order was marked to deliver on 23 Jul and now it showing returning to seller, customer care agent confirmed that he made some priority note from their end to expedite the delivery, I guess all these just lie to satisfy the customers. this is not the first time it's happening from this hub team, which is PAYYANNUR, KERALA.

                                  My order numbers are:[protected] and [protected]
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 03, 2021
                                  Ecom Express Customer Care's response                                   Dear Ajith,

                                  Greetings from Ecom Express

                                  Please accept our apology for the inconvenience caused and your mentioned shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                                  Regards,

                                  Team Ecom Express
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                                    A
                                    Ashsahil
                                    Aug 1, 2021
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                                    Website: Ecom express

                                    I want my delivery I don't expect this bad behaviour from Ecom express

                                    On 23 your delivery agent call me but he not answered then I call him back then also he not answered

                                    So that's not my fault
                                    How do you right that customer is not available

                                    This is not a good behaviour

                                    My tracking id..[protected]

                                    I want my order please
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 03, 2021
                                    Ecom Express Customer Care's response                                     Dear Ashsahil,

                                    Greetings from Ecom Express

                                    Please accept our apology for the inconvenience caused and your mentioned shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                                    Regards,

                                    Team Ecom Express
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                                      T
                                      Trinket
                                      Jul 31, 2021
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                                      Address: Vkota

                                      Booking one then delivery another item
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Jul 31, 2021
                                      Updated by Trinket                                       Not book this item
                                      Verified Support
                                      Aug 03, 2021
                                      Ecom Express Customer Care's response                                       Dear Sir/Mam,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,

                                      Team Ecom Express
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                                        J
                                        jay vadodariya
                                        Jul 31, 2021
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                                        Address: Ahmedabad

                                        Product reached at my near by location but they are not delivering since past four days.
                                        Ecom Express customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Jay,

                                        Greetings from Ecom Express

                                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                        Regards,

                                        Team Ecom Express
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