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Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Aug 20, 2025

Complaints 6467

Resolved

1268

Unresolved

5199

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

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Ecom Express reviews & complaints page 106

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Address: Kollapur,( MLA COLONY )NAGAKURNOOL (DIST)

Website: ECOM EXPRESS

Kalwakol via nagarkunool dist
I book three t shirts but came only 2 shirts .To shirts also like school uniform.Amount is 650ruppes .we are middle class family. these like cheaters punish very badly .so please return product .And give money back
This is my phone pey number [protected]

Ecom Express customer support has been notified about the posted complaint.

Jul 31, 2021

Updated by Kanna G I want return and money back please

Verified Support

Aug 03, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,

Team Ecom Express

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I, Anubhav Singh, ordered a pair of SONY Bluetooth headphones.
Order no.[protected]
AWB: [protected]
Instead, I received some cheap Bluetooth earphones and newspapers folded in the box.
The shipping website and Ecom customer care have been completely unhelpful.
I demand a complete refund immediately.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2021

Ecom Express Customer Care's response Dear Anubhav,

Greetings from Ecom Express!

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,

Team Ecom Express

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I have ordered my product on 13 july and the delivery date was 26 but courier boy never ever call me nor visited my house and when i am trying to reach they never pick my call, while i am tracking my product they always showing tommorroe will be the delivery date and daily they are asking me to update my address and give the land mark, which i am doing then also they are not supplying my consignment. My order number is 9592 and my awb (tracking id) is [protected]. Today they are showing ofd locked. Please resolve my problem and i need my product as soon as possible.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 2, 2021

Verified Support

Dear Kiran,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Dear sir,

I ordered one product on 21july 2020 and still product is not delivered.
Now it show status shipment rto lock - 77.
Your courier boy did not even call me and reach my home for delivery. And it show undelivered status and i received message like customer refuse to accept but he didn't even called me or reached my home. Now i want my product fast

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Dear sir,

I ordered one product on 21 july 2020 and still product is not delivered.
Now it show status shipment rto lock - 77.
Your courier boy did not even call me and reach my home for delivery. And it show undelivered status and i received message like customer refuse to accept but he didn't even called me or reached my home. Now i want my product fast

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2021

Ecom Express Customer Care's response Dear Sukhpreet,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Sir/mam, my order for AWB NUMBER : [protected] has to be delivered to me TODAY ITSELF . So, i request you to deliver my product as soon as possible as it is urgent

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2021

Ecom Express Customer Care's response Dear Praveen,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,

Team Ecom Express

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Address: Flat A-801 Balaji vishwa society behind bharat petrol pump dehu alandi road borhadewadi Moshi 412105

I have ordered combo of 3 shirts received only 2 shirts with different design

I want to return order

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 1, 2021

Verified Support

Dear Mahendra,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Address: A-801 Balaji vishwa behind HP petrol pump Borhadewadi Moshi 412105

I have ordered combo of 3 shirts but received only 2 shirts with different designs

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Sir i order shoes but i recevied wrong shoes i want return the order and want my cod money return

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 31, 2021

Verified Support

Dear Mohit,

Greetings From Ecom Express.

Thank you for writing to us. We regret for the inconvenience caused to you as you want to Return your shipment. Request you to kindly contact your shopping portal to register the reverse pick up request.

Regards,

Team Ecom Express

M

mohitjaat

Jul 31, 2021

sir deller not responded my massages and i have not his mobile no. plz sir provide me deller mobile no.
plz help sir

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 1, 2021

Verified Support

Dear Mohit,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

mohitjaat's [Complaint's author] reply, Aug 2, 2021

my AwB no. 8871699480

M

mohitjaat

Aug 2, 2021

my AwB no. is [protected]

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Why my parcel is not delivered for many days please delivered a parcel please it's urgent

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Address: 548CHHA 182, DHAUDHA KHERA DEEP NAGAR MANAK NAGAR

Please parcel delivered Kar dijye sir please 5 days se 3 bar complain Kar chuke hai lekin delivered ho hi nahi Raha parce

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Jul 30, 2021

Updated by 7293 Aap yeh batiye kab Tak delivered hoga hamara parcel it's urgent for me kynki isme Meri books hai please try to understand my problem

Verified Support

Aug 01, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,

Team Ecom Express

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Address: 192306, Rajpora Pulwama

Website: Amazon India

My order from amazon with Tracking Id [protected] was not delivered to me by the delivery agent . The status of the same shows deliverd. the agent is giving me all kinds of excuses for the same. I want my order

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 31, 2021

Verified Support

Dear Zeeshan,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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I recevied wrong producat and i want to return your order

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Address: Rajouri, J&K

Website: www.ecomexpress.in

ON[protected], I got a message from Ecom express that my pre-paid shipment will be delivered to me by today . After few hours, i received another message that my ZIVAME order Awb *********** was undelivered as I REFUSED to Accept it. But I did not get any call or refused to accept my pre paid order . This is seriously so wrong. I want to get my order delivered ASAP..!!! worst service ever.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 31, 2021

Verified Support

Dear Nishpank,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Address: Safidon

Main aj ecom express office Safidon gya tha apna order lene vha jate maine apna order I'd bta diya to vha pr jo office m ladka tha usne na to meko mera parcel diya or bhot rudely behave kiya

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 31, 2021

Verified Support

Dear Govind,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Hello,

Tracking number: [protected]
Order Number : 12564236TOE29575FD

I have order a product from firstcry.com and it was shipped via Ecom Express.
The Ecom Express tracking page show the package is delivered but i haven't received the package.

Delivery agent called me on[protected] to inform the product will be delivered on 28th July 2021.
However, i didn't received the package on[protected] but in tracking page, the status showing as delivered.

I tried to connect the nearest Ecom Express agents but no help.
Also, I cross checked with neighbour too but they haven't received the same.

Please do the needfull.

Aug 1, 2021

Complaint marked as Resolved

Checked with nearest delivery hub by visiting the office and got the package delivered.

Ecom Express customer support has been notified about the posted complaint.

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D

Dj jenk

Aug 2, 2021

I have ordered jeans pant ...now I want to cancel my order.

S

Sreyoo

Aug 6, 2021

Hello
I am a meesho reselller and have been calling ecom express for several times. As I got my product notification at 28 July. Today it is August 6 and I haven't received the product. What service is this. Now it is showing RTO lock. I want the product at the earliest. Do give a solid and correct reply asap.
If I could go and pickup its okay. But no reply from any side is like so bad and consuming this much days.
So bad

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Address: behind madha medical college, No.4 Sai nagar, Raghavendra nagar,Irandamkattalai, kovur,600128

I ordered my product 8th July still I am not got it. No one called me during delivery of product.
from: WOW skin science
order id 1801941
ordered place 8th July

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Verified Support

Jul 31, 2021

Ecom Express Customer Care's response Dear Ranjini,

Greetings from Ecom Express

Please accept our apology for the inconvenience caused and your mentioned shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,

Team Ecom Express

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रेस्पेक्टेड सर,
मेरा पार्सल डिलीवर नहीं हो पा रहा है। 24 जुलाई से out for delivery ही लिखा आ रहा है। जब मैंने Ecom Express के customer care executive से बात की तो उन्होंने कहा कि आपका पार्सल OFD lock में डाल दिया गया है।
Sir please help...
AWB tracking no. is [protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2021

Ecom Express Customer Care's response Dear Gajendra,

Greetings from Ecom Express!

Please accept our apology for the inconvenience caused due to the non-delivery of your shipment. We shall take up the matter with the concerned team regarding your undelivered shipment and expedite the delivery. The delivery person may coordinate with you before his visit.

Please revert in case the shipment is undelivered or if you want to cancel.

Regards,

Team Ecom Express

Jul 31, 2021

Updated by Gajendra singh Chaudhary रेस्पेक्टेड सर,
मैं shipment को cancel नहीं करना चाहता। मैं चाहता हूं कि आप जल्द से जल्द shipment को deliver करवाने का प्रयास करें क्योंकि shipment अभी तक डिलीवर नहीं हुआ है ना ही किसी ने अभी तक मुझसे संपर्क किया है।

Aug 08, 2021

Updated by Gajendra singh Chaudhary Sir please remove the OFD lock from my shipment as soon as possible...

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Address: Iritty

I made a 2 order from different website but their courier service is Ecom express. I made the order 3 weeks before and received message that parcel out for delivery but never got a call or saw a attempted delivery. Now the status of order shows shipment RTO lock. Please make the delivery soon as possible.
AWB no. :[protected]
AWB No.: [protected]

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Address: Iritty

I made two orders from different website and their assigned courier service is Ecom Empress it has been 2 weeks since the order. The status of delivery shows that Shipment RTO locked. Please make my delivery as soon possible.
AWB No.:[protected]
AWB No.:[protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 31, 2021

Verified Support

Dear Zeenath,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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