Claimed

Ecom Express Complaints & Reviews

1.8
Last updated Apr 22, 2024
Complaints 6399
Resolved
1262
Unresolved
5137
Quick Links
Statistics
Share
Contacts

File a complaint to Ecom Express

Having problems with Ecom Express?

File a complaint and get it resolved by Ecom Express customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Ecom Express
Customer Service Contacts

Ecom Express Phone Numbers

Phone
+91 11 3021 2000
3134
1467
+91 11 6659 8800
1319
882

Ecom Express Website

Ecom Express Head Office Address

No. 14/12/2, Samalka,Old Delhi-Gurgaon Road
New Delhi
New Delhi District
Delhi
India
110037

Ecom Express reviews & complaints page 106

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Sam2021
Jul 18, 2021
Jul 20, 2021
This thread was updated on Jul 20, 2021
Report
Copy

Cancel my delivery

Address:Dibrugarh,Assam

My AWB no is [protected] with order no 34540204.For an emergency problem i want to cancel this order now. My younger brother is hospitalize now. So i have a big money problem. I can not pay the required money. Please cancel this order. Now i am out of station. So i can not except the order. Please cancel this order now and send me confirmation....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
murshidomer
Jul 18, 2021
Jul 21, 2021
This thread was updated on Jul 21, 2021
Report
Copy

Refusal to deliver package

I'm so relieved to find out that Ecom Express has been providing impeccable quality of service for everyone, judging by the number of complaints here.
Before Ecom marks this as resolved, which seems to be their main concern, I have to state that following any unsatisfactory response, I'll have to follow legal action
This is my only complaint:
Date: 11/7/2021 Tracking log says ""Shipment un-delivered Delivery Attempt Not...
+5 photos
Helpful
2 other people found this review helpful
2 found this helpful
1 Comment
Report
Copy
N
Nithya As
Jul 17, 2021
Jul 20, 2021
This thread was updated on Jul 20, 2021
Report
Copy

Not attempted delivery of Ajio order but saying wrong address

Please deliver my order, it's there in DC but they are telling out for delivery lock on the product.. but Ajio called and said we reattempt delivery why they lock it no chance. You people delivered many times to the same address. How come it is wrong address now. My AWB number is [protected]. Kindly resolve this issue and deliver the order.....
Helpful
4 other people found this review helpful
4 found this helpful
Write a comment
Report
Copy
D
Dhruvpunarjani
Jul 16, 2021
Jul 20, 2021
This thread was updated on Jul 20, 2021
Report
Copy

Supplied with out order

Address:Punarjani, pallivasal, chithirapuram PO, Idukki, kerala-685565

I have not ordered anything from Ecom express. Today evening after 6.30 a delivery boy came and delivered a parcel on COD Rs. 600. My Friend received it and paid the amount. I was not there. When opened it was an under garment for girls cost below Rs 100.
I just want my money back.
Pls don’t allow them to repeat fraudulent again...
Helpful
1 other people found this review helpful
1 found this helpful
2 Comments
Report
Copy
M
Mahalaksh
Jul 16, 2021
Aug 2, 2021
This thread was updated on Aug 2, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Poor quality of dress

Address:No: 957 , east street, semmankuppam, kattukudalore (post) panruti(tk)

I am Mahalakshmi S . I bought dress from ecom express. I received it. I am not satisfied with that product. I ordered different product but delivered different product. Poor quality and damaged. Please help me to return the product. Track id [protected] order date: 10/07/2021 Delivered date: 16/07/2021 Rs:750...
Helpful
1 other people found this review helpful
1 found this helpful
6 Comments
Report
Copy
S
Suresh Israni
Jul 16, 2021
Jul 20, 2021
This thread was updated on Jul 20, 2021
Report
Copy

Received old used shirts

Address:Akalvya CHS Flat B 401 Plot 69 sector 21, Jalvayu vihar Kharghar

Ecom Express Executive [protected] PIN: 89818 will deliver your Pickrr order [protected] today. Pay Rs 649.0(CASH, CARD, UPI). Code to refuse is 888580
Received 3 shirts parcel on 13th July 2021 content 3 shirts which were old & used with above reference.amt paid 649.
I called up so many times for complaint but no response always busy
I request you to please refund my money 649 which were paid against delivery & collect...
Helpful
7 other people found this review helpful
7 found this helpful
Write a comment
Report
Copy
A
Aruna Upadhyay
Jul 16, 2021
Jul 20, 2021
This thread was updated on Jul 20, 2021
Report
Copy

Customer service

Hi
My tracking no is[protected].i called customer service and they assured to help me with delivery however the product was not delivered and returned to seller .the courier person never visited my house.when I called customer care again one girl named Nutan picked up my call and she could not assist me .when i asked her to connect to her supervisor it almost took 50 mints and total call duration was of 1 hrs .hold time was more than...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Mdgous
Jul 15, 2021
Jul 18, 2021
This thread was updated on Jul 18, 2021
Report
Copy

Your delivery partner has cancelled my order and misuse my delivery OTP

Address:Haveri 581203

Your delivery partner has cancelled my order through asking OTP and missguide me...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
Mdgous
Jul 15, 2021
Report
Copy

Your delivery partner has cancelled my order

Your delivery partner has cancelled my order through asking otp and missguide me please help me......
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
Binamra Paital
Jul 15, 2021
Jul 19, 2021
This thread was updated on Jul 19, 2021
Report
Copy

Sir I have not got my order till now please send my order by tomorrow

Address:Bhubaneswar

I have not got my order till no please send it by tomorrow by saturday i will be out of station so please send it by tomorrow...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
S
Sandhya M B
Jul 15, 2021
Jul 18, 2021
This thread was updated on Jul 18, 2021
Report
Copy

HP Printer

Hi.
The goodies ordered have not received by me but the status shows it has been delivered to my address and even I have received a text message which says the order has been delivered.
Shipment AWB: [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
Abhinandan Kumar ak
Jul 15, 2021
Jul 18, 2021
This thread was updated on Jul 18, 2021
Report
Copy

Cheated by wrong product delivery and cheap quality product at its place,,totally disgusting.a

Website:regularshirt.myshopify.com

I ordered a combo of 3 checked shirts(one denim blue and 2 more), but today i received totally different and cheap quality product of combo of 1 ordinary shirt and 1 t shirt.

Help me to return it.....
Helpful
2 other people found this review helpful
2 found this helpful
1 Comment
Report
Copy
P
Priyankaaaaaaaaa
Jul 15, 2021
Jul 18, 2021
This thread was updated on Jul 18, 2021
Report
Copy

Got msg that my order got delivered but I didn't receive my order

My order not delivered but got msg that your parcel got delvered .delivery man asked my delivery code and it is showing my order got delivered but I didn't received my parcel
Delverey boy name -vaddi vinod...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
T
Taufiq24
Jul 14, 2021
Jul 18, 2021
This thread was updated on Jul 18, 2021
Report
Copy

Bad quality and poor product

I got very bad product and disappointed products, as soon as I got product I called ecom express delivery boy but phone was not going.
Product was changed, poor, used....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
T
tina_aq
Jul 14, 2021
Jul 18, 2021
This thread was updated on Jul 18, 2021
Report
Copy

Ecomexpress complaint

Address:Hyderabad
Website:Ecom express

Pathetic useless service by ecom express! My order was due about5-6 days ago and it still hasn’t been delivered. It shows next day delivery everyday and the agent calls me and asks my address everyday. As soon as I tell him the location he cancels the order and submits “order cancelled by customer “
This has been going on from the past five days straight and now OFD lock is applied. I can’t keep waiting everyday, we have a...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
R
Rekha 123
Jul 14, 2021
Jul 18, 2021
This thread was updated on Jul 18, 2021
Report
Copy

Stylish dea of womens traditional dresses - L

Address:kunkova, Honnalib(t) Davanagere(d)pincod-577223e

Dress odrerded observed mismatch and found damage....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
C
Coolest rahul
Jul 14, 2021
Jul 18, 2021
This thread was updated on Jul 18, 2021
Report
Copy

Return my product missing my product

Address:Vip colony Kandra top gym right side road, Kandra

Return my product missing my product plz...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Subho2026
Jul 14, 2021
Jul 18, 2021
This thread was updated on Jul 18, 2021
Report
Copy

Product not delivered and no response from customer service

My product was supposed to be delivered on 6th July, everytime I was getting message " Shipment undelivered cannot be delivered ". Now it's showing shipment RTO Lock. That means it's again returning back to origin. May I know what challenges were you facing during delivery. I couldn't found a single way to reach out to the CUSTOMER service. Amazon, flipkart, bluedart all those deliVERY COMPany can reach out at my...
Helpful
3 other people found this review helpful
3 found this helpful
Write a comment
Report
Copy
C
Chunni Lal ahari
Jul 14, 2021
Aug 16, 2021
This thread was updated on Aug 16, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Odar damage

Address:village post jhadol teh jhadol

My odar is damege he chuuni ahari [protected]
mo [protected] odar retun karna he...
+1 photos
Helpful
14 other people found this review helpful
14 found this helpful
5 Comments
Report
Copy
K
kesashish
Jul 13, 2021
Jul 16, 2021
This thread was updated on Jul 16, 2021
Report
Copy

complaint about undelivered item

Address:B224 BHEL TOWNSHIP, Ranipet, Tamilnadu, 632406, Mob-8695842444, Alternate no-8299738458

Hi,
My Name is Ashish Kesarwani. I have ordered few items from The Affordable Organic Store. It was shipped via ECOM express. Tracking Number of order is [protected]. It has reached my nearby ECOM Delivery Centre on 09/07/2021.
While tracking the order, it shows that it is out for delivery. But I did not get any call or msg from the delivery boy. When I track the same in the evening, it shows that Item undelivered because customer...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy