Claimed

Ecom Express Complaints & Reviews

1.8
Updated: Mar 11, 2025
Complaints 6417
Resolved
1266
Unresolved
5151
Contacts

File a complaint to Ecom Express

Having problems with Ecom Express?

File a complaint and get it resolved by Ecom Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Ecom Express reviews & complaints page 107

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
L
Lavanya Elkathurthi
Jul 26, 2021
Report
Copy

Website: Style of fashion

My order number [protected]
Ecom Express customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    P
    Jul 25, 2021
    Report
    Copy

    Address: Pincode- 824111

    I am open a new bank account in nyox bank and its kyc is done through Ecom express delivery boy but he called ma and tell me to came at warehouse and complete your kyc
    Ecom Express customer support has been notified about the posted complaint.
    Dear Prity,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,

    Team Ecom Express
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      alice catherine
      Jul 25, 2021
      Report
      Copy

      Address: Udhyam Nagar ext, Velachery, No2 joseph castle

      Prepaid shipment : [protected], has not yet being delivered. I would like to know when my product will be delivered.
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Aug 05, 2021
      Ecom Express Customer Care's response
      Dear Alice,

      Greetings from Ecom Express

      Request you to kindly reconfirm the 9 or 10 digit AWB / tracking number (given tracking number shows invalid) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Team Ecom Express
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Sravanthi Sravzz
        from Mumbai, Maharashtra
        Jul 25, 2021
        Report
        Copy

        I have ordered 3 products last week. Today I have received wrong product and the product which I have been received is damaged saree. So I want you to take return back my order and replace with the correct product or reimburse my money back.
        Tracking id- [protected]
        Pay - 999/- I've paid
        Pin - 92031
        +1 photos
        Ecom Express customer support has been notified about the posted complaint.
        Verified Support
        Jul 27, 2021
        Ecom Express Customer Care's response
        Dear Sravanthi,

        Greetings from Ecom Express!

        Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

        Regards,

        Team Ecom Express
        Jul 31, 2021
        Updated by Sravanthi Sravzz
        No the shopping portal( instagram I'd - piecemeal_feshion) is not at all responding to my messages. The delivery boy took money and there is no customer care number . You will be having the shopping portal details, because your the ones who will receive the product which should be delivered to us. REFUND my money back or REPLACE with the correct product.If there is no response from the shopping site/ from you then GET READY to FACE the CONSEQUENCES!!

        No the shopping portal( instagram I'd - piecemeal_feshion) is not at all responding to my messages. The delivery boy took money and there is no customer care number . You will be having the shopping portal details, because your the ones who will receive the product which should be delivered to us. REFUND my money back or REPLACE with the correct product.If there is no response from the shopping site/ from you then GET READY to FACE the CONSEQUENCES!!

        I have received wrong product - Comment #3869977 - Image #0
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          K
          Kavita Kawade
          from Mumbai, Maharashtra
          Jul 25, 2021
          Report
          Copy

          My shoppers stop products AWB no [protected] is at delivery center since 20/7/2021 but is not being delivered. No status update since then. Kindly help
          Ecom Express customer support has been notified about the posted complaint.
          Dear Kavita,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,

          Team Ecom Express
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            D
            Dmsolanki
            Jul 25, 2021
            Report
            Copy

            Address: Divyesh Solanki. 101/ b , Aatamaram complex Gheekanta Pitaliyabamba Ahmedabad. 380001

            Track I'd [protected]
            My booking 16/07/2021 but mi no Receive my product
            Help me
            Contact me
            Divyesh Solanki
            Mo [protected]
            Ecom Express customer support has been notified about the posted complaint.
            Dear Sir/Mam,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,

            Team Ecom Express
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              V
              Vijaetha Phaneendra
              Jul 25, 2021
              Report
              Copy

              Address: Kunigal

              I have returned the item[protected] to ecom express office Kunigal .But Amazon guys telling product is not returned and I haven't refunded yet . So can you please track iteam and return to Amazon
              Ecom Express customer support has been notified about the posted complaint.
              Dear Vijaetha,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,

              Team Ecom Express
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                K
                Ku2sarapnbe
                Jul 24, 2021
                Report
                Copy

                Kyc update process

                Address: ARRAH

                My KYC was scheduled with Ecomexpress multiple times and yet no one has contacted me till dtae.

                Every day I get message from Ecomexpress saying KYC will be done today, yet no one contacted me. Tracking on their website show “Addressee requested to reschedule pickup” when they have not even contacted me.
                WHEN I CALLED TO CUSTOMER CARE THEY DONT GIVE ME PROPER REASON WHY IT IS DELAYED.
                MY AWB NO-[protected]...
                +2 photos
                Helpful
                1 other people found this review helpful
                1 found this helpful
                Write a comment
                Report
                Copy
                A
                Aryanbhai
                Jul 24, 2021
                Report
                Copy

                Address: English lagar, parbatta khagaria pin code-851216 bihar
                Website: [email protected]

                I want to find my order I'd. I want to cancel my order.because I can't order that product. I receive it by mistake.
                Ecom Express customer support has been notified about the posted complaint.
                Dear Aryan,

                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,

                Team Ecom Express
                Helpful
                2 other people found this review helpful
                2 found this helpful
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Ashok Pattanayak
                  Jul 24, 2021
                  Report
                  Copy

                  Address: Kesura

                  As I had ordered some products worth Rs-1604/- but I haven't received my product. Rather the delivery person had updated the status of being delivered the product to me .He took away the OTP from me and didn't delivered the product. Till now the product is not delivered. So kindly take some actions.
                  Ecom Express customer support has been notified about the posted complaint.
                  What kind of service is this? It's too disgusting
                  Dear Ashok,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,

                  Team Ecom Express
                  Helpful
                  Found this helpful?
                  2 Comments
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    T
                    tarun ch
                    Jul 24, 2021
                    Report
                    Copy

                    Address: 14-2,kalayagunta,kaza,movva ,,AP, 521150

                    The product is highly damage
                    Ecom Express customer support has been notified about the posted complaint.
                    Dear Tarun,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,

                    Team Ecom Express
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      R
                      rjsen01
                      Jul 24, 2021
                      Report
                      Copy

                      I want to inform you that the ecom team is now showing their site this awb is now cancellation. And I want to inform you that this is there ownly managed system so the type wrong information .its shouldn't good procedure for satisfaction for customer. Yesterday I received a call 10.59 am but its should be received call before 8 am as per ecom communication at 21.07.2021. But they can't wish their promises. Then yesterday talk just normal way I want to give you niyo kyc then I remembered his voice and talk you that why you not come in morning as per promised, I also informed you this issue created by ecom from 21.07.2021 to Still now cause there was some vehicle issue from there side . But then I received more a call from ecom team then they confirmed me they send a person for my kyc but the ecom more one time tell me lie and missguided. And Their website showing cancelled without my permission. I have all the call details from the first day to still now, if required I will be shared with you and higher authority. Please resolve it on urgent basis requirements. Now I just feel not good for this service. I am only free a weekend so the schedule date was 21.07.2021 but the ecom team fully damage my plan and then they not rectify the issue cause this is not my issue. Please find the attachment and resolve the issue. Thanks, R.Sen.
                      +1 photos
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 05, 2021
                      Ecom Express Customer Care's response
                      Dear Sir/Mam,

                      Greetings from Ecom Express

                      We regret for the inconvenience caused to you due to delay in completing the KYC. As per the status, the order is cancelled. Request you to kindly register for new KYC and share the tracking number to assist you.

                      Regards,
                      Team Ecom Express
                      Jan 17, 2022
                      Updated by rjsen01
                      You are canceling your own system. We, the customers, can understand what is happening.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        P
                        Purva Maru
                        Jul 23, 2021
                        Report
                        Copy

                        They are not delivering the product I ordered and it says out for delivery since last 6 days
                        Ecom Express customer support has been notified about the posted complaint.
                        Dear Purva,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Team Ecom Express
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          sshar231
                          Jul 23, 2021
                          Report
                          Copy

                          Dear Team,
                          I ordered a WIFI UPS few days back and unfortunately it arrived 12V/2A (I haven't checked it initially) but I actually need 9V/0.6A.
                          So I am looking for a return or exchange with compatible router.
                          Can someone help me with the process.
                          My contact number :- +91-[protected]
                          Ecom Express customer support has been notified about the posted complaint.
                          Dear Sir,

                          Greetings from Ecom Express

                          We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                          Regards,
                          Team Ecom Express
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            H
                            Himanshu Ingulkar
                            Jul 23, 2021
                            Report
                            Copy

                            My KYC was scheduled with Ecomexpress multiple times and yet no one has contacted me till date.Every day I get message from Ecomexpress saying KYC will be done today, yet no one contacted me. They said they don’t do kyc work here.A guy from Ecom Express told me that they don’t have fingerprint scanner and they don’t do kyc work here. What kind of service is this from your side
                            +2 photos
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 05, 2021
                            Ecom Express Customer Care's response
                            Dear Himanshu,

                            Greetings from Ecom Express

                            We regret for the inconvenience caused, Request you to kindly provide the AWB / tracking number starting with 10 or you can send the details (Registered Mobile number) to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              B
                              balaphani
                              Jul 22, 2021
                              Report
                              Copy

                              Dear sir / Madam,

                              Please rectify this issue ASAP, i was raised the compliant but not resolved.
                              Kindly do the need full. Shipment No-[protected].

                              Regards,
                              bala.
                              Ecom Express customer support has been notified about the posted complaint.
                              Dear Bala,

                              Greetings From Ecom Express.

                              With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                              Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                              Regards,

                              Team Ecom Express
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                L
                                Lucky7893
                                Jul 22, 2021
                                Report
                                Copy

                                Address: Kakinada

                                My awb no is [protected], my product is not delivered to me, nor he is calling to my number. But it shows my package is delivered. None of their mobiles are working all are getting invalid mobile no msg. Is this a joke what kind of service is this?
                                Ecom Express customer support has been notified about the posted complaint.
                                Dear Lucky,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Team Ecom Express
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  D
                                  Dilja K
                                  Jul 22, 2021
                                  Report
                                  Copy

                                  Address: Quilandy, Calicut

                                  On 19th july itself item reached quilandy. Delivery man called me but he didn't delivered the item yet. As shown in your site - delivery attempt not made. He just called. How long i should wait. If you cant deliver inform it to Ajio
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Dear Dilja,

                                  Greetings from Ecom Express

                                  Please accept our sincere apologies for the inconvenience caused to you. The delivery centre responsible for the delivery of your shipment currently falls under containment zone due to COVID-19. The situation on the ground continues to be dynamic in terms of restrictions.

                                  Due to restriction, the shipment were undelivered and now returned back to shopping portal. Request you to kindly coordinate with your shopping portal for further assistance.

                                  Regards,
                                  Team Ecom Express
                                  Helpful
                                  1 other people found this review helpful
                                  1 found this helpful
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    Adesh Patill
                                    Jul 22, 2021
                                    Report
                                    Copy

                                    They are showing false information about tracking and also status has not been updated from 2 days.its tracking id[protected]
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Dear Adesh,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Team Ecom Express
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      I
                                      Imsaifali01
                                      Jul 22, 2021
                                      Report
                                      Copy

                                      Address: Mohanpur Subdistrict

                                      The delivery boy cheated me he give me code and my products they not give
                                      I am not collect my products
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Dear Saifali,

                                      Greetings from Ecom Express

                                      We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Team Ecom Express
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit