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Ecom Express Complaints & Reviews

1.8
Updated: Aug 20, 2025
Complaints 6467
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Ecom Express reviews & complaints page 107

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L
loge shwari
Jul 28, 2021
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Address: No 62/80 Kamaraj Nagar, valliammal street,Kilpauk,chennai-600010

We received of product totally changed.I order it for 3 women's dresses but we received on 2 old shirts.
Ecom Express customer support has been notified about the posted complaint.
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    F
    Foji Meena98@gimal Com Foji Meena
    Jul 28, 2021
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    Address: जिला दौसा तहसील सिकराय गांव ठीकरिया फिन कोड 303509

    सर आप लोगों ने गलत पार्सल भेज दिया इसलिए मैं इसे रिटन करना चाहता हू आप Order ID or AwB number भेजे और सही पार्सल दे
    Ecom Express customer support has been notified about the posted complaint.
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      H
      Himanshuy
      Jul 28, 2021
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      I want physics wallah jee dropper study material but you delivered me neet dropper study material physics wallah please change it and inform me
      Ecom Express customer support has been notified about the posted complaint.
      Dear Sir/Mam,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,

      Team Ecom Express
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        G
        Gunjan Ghawary
        Jul 28, 2021
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        Address: h.no.-630 , Dayanand colony, Muradnagar (201206)

        I was supposed to receive my courier on July 23 as I have received the mail Of delivery from the site where I had ordered it but the delivery agent did not called me or made any attempt of delivery on my address. Since then I have been receiving emails of delivery everyday but no one calls or comes to deliver my package and my courier is ofd locked from yesterday.
        Please send my courier as soon as possible
        Ecom Express customer support has been notified about the posted complaint.
        Dear Gunjan,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,

        Team Ecom Express
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          S
          Surendra sahani
          Jul 27, 2021
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          Address: Nagla battu road Pandav Nagar Prabhat Nagar Meerut 250003

          Products defective and change products
          Ecom Express customer support has been notified about the posted complaint.
          Dear Surendra,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,

          Team Ecom Express
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            F
            Foji Meena98@gimal Com Foji Meena
            Jul 27, 2021
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            Address: जिला दौसा तहसील सिकराय गांव ठीकरिया
            Website: [email protected]

            सर मै इस पार्सल को रिटन करना चाहता हू क्योंकि यह गलत पार्सल भेज दिया [protected] [protected]@gmail.com order ID 8370
            Ecom Express customer support has been notified about the posted complaint.
            Verified Support
            Jul 30, 2021
            Ecom Express Customer Care's response
            Dear Sir/Mam,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,

            Team Ecom Express
            Aug 08, 2021
            Updated by Foji Meena98@gimal Com Foji Meena
            सर आप लोगों ने अभी तक रिटन नहीं किया
            Aug 08, 2021
            Updated by Foji Meena98@gimal Com Foji Meena
            8370
            Aug 08, 2021
            Updated by Foji Meena98@gimal Com Foji Meena
            [protected]
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              K
              Kajol434
              Jul 26, 2021
              Resolved
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              Resolved

              I ordered from ajio on 18th july and it have reached in my city since 22nd july still they're not delivering it to me.. I had gone to delivery center also but they are saying that it's locked we will sort it out and deliver to you as soon as possible.
              Still waiting please do the needful.
              I am waiting for my parcel

              My tracking id : [protected]
              Oct 11, 2021
              Complaint marked as Resolved 
              In just few days I got my product.
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Aug 05, 2021
              Ecom Express Customer Care's response
              Dear Kajol,

              Greetings From Ecom Express.

              With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

              Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

              Regards,

              Team Ecom Express
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                L
                Lavanya Elkathurthi
                Jul 26, 2021
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                I wan to cancel my order please take it the order was plzzz😔
                Ecom Express customer support has been notified about the posted complaint.
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                  L
                  Lavanya Elkathurthi
                  Jul 26, 2021
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                  Website: Style of fashion

                  My order number [protected]
                  Ecom Express customer support has been notified about the posted complaint.
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                    P
                    Jul 25, 2021
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                    Address: Pincode- 824111

                    I am open a new bank account in nyox bank and its kyc is done through Ecom express delivery boy but he called ma and tell me to came at warehouse and complete your kyc
                    Ecom Express customer support has been notified about the posted complaint.
                    Dear Prity,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,

                    Team Ecom Express
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                      A
                      alice catherine
                      Jul 25, 2021
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                      Address: Udhyam Nagar ext, Velachery, No2 joseph castle

                      Prepaid shipment : [protected], has not yet being delivered. I would like to know when my product will be delivered.
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 05, 2021
                      Ecom Express Customer Care's response
                      Dear Alice,

                      Greetings from Ecom Express

                      Request you to kindly reconfirm the 9 or 10 digit AWB / tracking number (given tracking number shows invalid) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Team Ecom Express
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                        S
                        Sravanthi Sravzz
                        from Mumbai, Maharashtra
                        Jul 25, 2021
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                        I have ordered 3 products last week. Today I have received wrong product and the product which I have been received is damaged saree. So I want you to take return back my order and replace with the correct product or reimburse my money back.
                        Tracking id- [protected]
                        Pay - 999/- I've paid
                        Pin - 92031
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 27, 2021
                        Ecom Express Customer Care's response
                        Dear Sravanthi,

                        Greetings from Ecom Express!

                        Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                        Regards,

                        Team Ecom Express
                        Jul 31, 2021
                        Updated by Sravanthi Sravzz
                        No the shopping portal( instagram I'd - piecemeal_feshion) is not at all responding to my messages. The delivery boy took money and there is no customer care number . You will be having the shopping portal details, because your the ones who will receive the product which should be delivered to us. REFUND my money back or REPLACE with the correct product.If there is no response from the shopping site/ from you then GET READY to FACE the CONSEQUENCES!!

                        No the shopping portal( instagram I'd - piecemeal_feshion) is not at all responding to my messages. The delivery boy took money and there is no customer care number . You will be having the shopping portal details, because your the ones who will receive the product which should be delivered to us. REFUND my money back or REPLACE with the correct product.If there is no response from the shopping site/ from you then GET READY to FACE the CONSEQUENCES!!
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                          K
                          Kavita Kawade
                          from Mumbai, Maharashtra
                          Jul 25, 2021
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                          My shoppers stop products AWB no [protected] is at delivery center since 20/7/2021 but is not being delivered. No status update since then. Kindly help
                          Ecom Express customer support has been notified about the posted complaint.
                          Dear Kavita,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,

                          Team Ecom Express
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                            D
                            Dmsolanki
                            Jul 25, 2021
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                            Address: Divyesh Solanki. 101/ b , Aatamaram complex Gheekanta Pitaliyabamba Ahmedabad. 380001

                            Track I'd [protected]
                            My booking 16/07/2021 but mi no Receive my product
                            Help me
                            Contact me
                            Divyesh Solanki
                            Mo [protected]
                            Ecom Express customer support has been notified about the posted complaint.
                            Dear Sir/Mam,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,

                            Team Ecom Express
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                              V
                              Vijaetha Phaneendra
                              Jul 25, 2021
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                              Address: Kunigal

                              I have returned the item[protected] to ecom express office Kunigal .But Amazon guys telling product is not returned and I haven't refunded yet . So can you please track iteam and return to Amazon
                              Ecom Express customer support has been notified about the posted complaint.
                              Dear Vijaetha,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,

                              Team Ecom Express
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                                K
                                Ku2sarapnbe
                                Jul 24, 2021
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                                Kyc update process

                                Address: ARRAH

                                My KYC was scheduled with Ecomexpress multiple times and yet no one has contacted me till dtae.

                                Every day I get message from Ecomexpress saying KYC will be done today, yet no one contacted me. Tracking on their website show “Addressee requested to reschedule pickup” when they have not even contacted me.
                                WHEN I CALLED TO CUSTOMER CARE THEY DONT GIVE ME PROPER REASON WHY IT IS DELAYED.
                                MY AWB NO-[protected]...
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                                Aryanbhai
                                Jul 24, 2021
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                                Address: English lagar, parbatta khagaria pin code-851216 bihar
                                Website: [email protected]

                                I want to find my order I'd. I want to cancel my order.because I can't order that product. I receive it by mistake.
                                Ecom Express customer support has been notified about the posted complaint.
                                Dear Aryan,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,

                                Team Ecom Express
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                                  A
                                  Ashok Pattanayak
                                  Jul 24, 2021
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                                  Address: Kesura

                                  As I had ordered some products worth Rs-1604/- but I haven't received my product. Rather the delivery person had updated the status of being delivered the product to me .He took away the OTP from me and didn't delivered the product. Till now the product is not delivered. So kindly take some actions.
                                  Ecom Express customer support has been notified about the posted complaint.
                                  What kind of service is this? It's too disgusting
                                  Dear Ashok,

                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,

                                  Team Ecom Express
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                                    T
                                    tarun ch
                                    Jul 24, 2021
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                                    Address: 14-2,kalayagunta,kaza,movva ,,AP, 521150

                                    The product is highly damage
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Dear Tarun,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,

                                    Team Ecom Express
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                                      R
                                      rjsen01
                                      Jul 24, 2021
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                                      I want to inform you that the ecom team is now showing their site this awb is now cancellation. And I want to inform you that this is there ownly managed system so the type wrong information .its shouldn't good procedure for satisfaction for customer. Yesterday I received a call 10.59 am but its should be received call before 8 am as per ecom communication at 21.07.2021. But they can't wish their promises. Then yesterday talk just normal way I want to give you niyo kyc then I remembered his voice and talk you that why you not come in morning as per promised, I also informed you this issue created by ecom from 21.07.2021 to Still now cause there was some vehicle issue from there side . But then I received more a call from ecom team then they confirmed me they send a person for my kyc but the ecom more one time tell me lie and missguided. And Their website showing cancelled without my permission. I have all the call details from the first day to still now, if required I will be shared with you and higher authority. Please resolve it on urgent basis requirements. Now I just feel not good for this service. I am only free a weekend so the schedule date was 21.07.2021 but the ecom team fully damage my plan and then they not rectify the issue cause this is not my issue. Please find the attachment and resolve the issue. Thanks, R.Sen.
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 05, 2021
                                      Ecom Express Customer Care's response
                                      Dear Sir/Mam,

                                      Greetings from Ecom Express

                                      We regret for the inconvenience caused to you due to delay in completing the KYC. As per the status, the order is cancelled. Request you to kindly register for new KYC and share the tracking number to assist you.

                                      Regards,
                                      Team Ecom Express
                                      Jan 17, 2022
                                      Updated by rjsen01
                                      You are canceling your own system. We, the customers, can understand what is happening.
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