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www.ecomexpress.in
1.8
Updated: Aug 20, 2025
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Ecom Express reviews & complaints page 108

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L
Lucky7893
Jul 22, 2021
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Address: Kakinada

My awb no is [protected], my product is not delivered to me, nor he is calling to my number. But it shows my package is delivered. None of their mobiles are working all are getting invalid mobile no msg. Is this a joke what kind of service is this?
Ecom Express customer support has been notified about the posted complaint.
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Dear Lucky,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
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    Dilja K
    Jul 22, 2021
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    Address: Quilandy, Calicut

    On 19th july itself item reached quilandy. Delivery man called me but he didn't delivered the item yet. As shown in your site - delivery attempt not made. He just called. How long i should wait. If you cant deliver inform it to Ajio
    Ecom Express customer support has been notified about the posted complaint.
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    Dear Dilja,

    Greetings from Ecom Express

    Please accept our sincere apologies for the inconvenience caused to you. The delivery centre responsible for the delivery of your shipment currently falls under containment zone due to COVID-19. The situation on the ground continues to be dynamic in terms of restrictions.

    Due to restriction, the shipment were undelivered and now returned back to shopping portal. Request you to kindly coordinate with your shopping portal for further assistance.

    Regards,
    Team Ecom Express
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      A
      Adesh Patill
      Jul 22, 2021
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      They are showing false information about tracking and also status has not been updated from 2 days.its tracking id[protected]
      Ecom Express customer support has been notified about the posted complaint.
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      Dear Adesh,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Team Ecom Express
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        I
        Imsaifali01
        Jul 22, 2021
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        Address: Mohanpur Subdistrict

        The delivery boy cheated me he give me code and my products they not give
        I am not collect my products
        Ecom Express customer support has been notified about the posted complaint.
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        Dear Saifali,

        Greetings from Ecom Express

        We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Team Ecom Express
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          danish manegar
          Jul 22, 2021
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          Address: Bhatkal

          [protected] did not recieved plzz help me out
          Ecom Express customer support has been notified about the posted complaint.
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          Dear Danish,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Team Ecom Express
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            S
            Srishti#18
            Jul 21, 2021
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            Address: Auraiya

            My order was not delivered due to pincode mismatch. So I am trying to contact the office about my correct address but each time it says line busy. I don't know will they deliver my order or not. It was a pre-paid order. AWB: [protected]
            Ecom Express customer support has been notified about the posted complaint.
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            Dear Srishti,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Team Ecom Express
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              S
              Shakthi raj
              Jul 21, 2021
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              There was no delivery attempt made but on tracking they mention delivery made but the address was wrong. Now my order was on ofd lock for past 2 days. When can I get my product?? Please resolve problem
              Ecom Express customer support has been notified about the posted complaint.
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              Hey, same issue. Please, do inform if any update. Thankyou
              Reply
              Shakthi raj's [Complaint's author] reply, Jul 21, 2021
              Ya sure
              Dear Shakthi,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,

              Team Ecom Express
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                M
                MisriyaTkp
                Jul 21, 2021
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                Address: Kpc House,, Valiyaparamba P. O,, Pin:671312, Kasargod district

                Hi,

                I have an item ordered from Ajio with tracking Id [protected]. I got the message that item is out for delivery. Soon after I have tracked this in ecom website and it is showing that item can, t be delivered. But no one from ecom contacted me. I tried to contact the in the phone number mentioned in the delivery message, but it is not working saying that my mobile number is unregistered. Could you please as soon as deliver this item.
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Dear Sir/Mam,

                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,

                Team Ecom Express
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                  S
                  Shlok111
                  Jul 21, 2021
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                  Address: 449 ram das hatha sadar, Cantonment

                  Requesting to please update the status of my shipment (tracking Id:-[protected]) ordered on 15/07/21.

                  I ordered on 15/07/21 and the shipmen reached destination(Lko) depo on 17/07/21 but still not delivered .

                  I request you to please look into the matter and update the shipmemt status.
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Dear Shlok,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,

                  Team Ecom Express
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                    B
                    balaphani
                    Jul 21, 2021
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                    Dear sir / Madam,

                    Regarding Product delivery i was ordered Schwabe India 2 shipments. out of two i was was received one shipment (No-[protected]) at 20-Jul-21 at 11.24am. 2nd shipment (No- [protected]) is not received but it shows as delivered. Kindly do the needful ASAP.

                    Regards,
                    Bala.
                    Ecom Express customer support has been notified about the posted complaint.
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                      K
                      Kuttyiii
                      Jul 20, 2021
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                      Hi,
                      This is Kavitha Mekala.I ordered a dress. I was stunned when I have seen that product which is not a product I believe. Please don't cheat the people. Really very dirty service your are running.i would like to return my product and refund my money. Kindly consider this and please refund.

                      Here is my AwB number:[protected]
                      Ecom Express customer support has been notified about the posted complaint.
                      View replies
                      The same things happen to me, worst service and how to return the dress I don't know.
                      Reply
                      Dear Kavitha,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,

                      Team Ecom Express
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                        S
                        sbasu9999
                        Jul 20, 2021
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                        I am to get one shipment via Ecom logistic AWB no [protected]. Since 5th July, 21 it showed Out for delivery, wrong address. Biworld is the shipper for this item. In my mobile number field they have prefixed country code as 91 and so last 2 digits of my number got deducted. Now I have sent various complaints to biworld and ecom logistic with full address and correct mobile number. Till date it is not delivered and shows status as RTO locked or RTO lock revoked.
                        Despite giving correct phone and address to both they have cheated me. It was my award from IBM India and I am cheated of it by ecom logistic.
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir/Mam,

                        Greetings from Ecom Express

                        Please accept our apology for the inconvenience caused and your mentioned shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                        Regards,

                        Team Ecom Express
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                          B
                          balakrishnahy09
                          Jul 20, 2021
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                          Order is not picked up yet . The courier boy didn't came. Please contact us as soon as possible. Order id [protected] Please contact us on [protected]
                          Ecom Express customer support has been notified about the posted complaint.
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                          Dear Sir/Mam,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,

                          Team Ecom Express
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                            A
                            arshad ayoob siddique
                            Jul 20, 2021
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                            It's one of the worst courier didn't received the package but showing delivered it status tracking id [protected]
                            Ecom Express customer support has been notified about the posted complaint.
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                            Dear Arshad,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,

                            Team Ecom Express
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                              D
                              Divya S Agadi
                              Jul 19, 2021
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                              In first attempt due to otp issue the delivery man didn't delivery the product after that pharmeasy app gave me option to provide alternate phone number, thus attempt I did two times but I didn't get even a single cal and also didn't attempt to delivery the product.
                              Ecom Express customer support has been notified about the posted complaint.
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                              Dear Divya,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,

                              Team Ecom Express
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                                A
                                akhil anand s
                                Jul 19, 2021
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                                Address: Guntur

                                Delivery executive is too rude in his behaviour, he won’t deliver the products at the location I have given, we have to go to him to take my delivery. He is stating that come near me to take delivery or else I will send back as no response from your side he is stating
                                Ecom Express customer support has been notified about the posted complaint.
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                                Dear Akhil,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,

                                Team Ecom Express
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                                  V
                                  Vishalk22
                                  Jul 19, 2021
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                                  Address: Pune

                                  This is regarding my shipment [protected].

                                  Currently the shipment is in "Shipment RTO Lock". I called customer care and they told me that your office is locked. I am taking follow up almost from last 7 days. From 13th July - 18 July shipment in "Out For Delivery" state.

                                  I called multiple times to customer execute please delivery my product its impacting my business, but they only respond that sure it will deliver tomorrow but no luck. Even I tried to called delivery agent with assign pin in sms but it clearly says that invalid number.

                                  This is very irritating and ridiculous.
                                  +1 photos
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 23, 2021
                                  Ecom Express Customer Care's response                                   Dear Vishal,

                                  Greetings from Ecom Express!

                                  Thank you for writing to us. Please accept our apology for the inconvenience caused due to the non-delivery of your shipment. We shall take up the matter with the concerned team and expedite the delivery of your shipment.

                                  Regards,

                                  Team Ecom Express
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                                    S
                                    Sareena Samad
                                    Jul 19, 2021
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                                    Hello sir
                                    Last Tuesday I had an agent from ecom-express who came for PayTM KYC. I did all the process that he suggested but I see now that my Paytm KYC is still not updated.
                                    I am also not able to reach the agent since the ecom number from which he called does not have callback provision.I am very disappointed

                                    please help

                                    please reach me on[protected] for more details

                                    thank you
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Jul 19, 2021
                                    Updated by Sareena Samad                                     I reached out to ECom Express via customer care, they are not ready to share even a massage that my KyC is complete. I asked for the Agent's number who visited my home, but they are not ready to provide.

                                    I am not sure if my information is in the right hands.
                                    Verified Support
                                    Jul 23, 2021
                                    Ecom Express Customer Care's response                                     Dear Sareena,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,

                                    Team Ecom Express
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                                      V
                                      vjk123
                                      Jul 19, 2021
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                                      Resolved

                                      Address: C1-2-18, IIT MADRAS, CHENNAI-36

                                      I order 3 shirts they given old and damage used shirts give please return my order.order-272045 mob no-[protected]
                                      Aug 2, 2021
                                      Complaint marked as Resolved 
                                      8835685691, 08046809000
                                      Ecom Express customer support has been notified about the posted complaint.
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                                        T
                                        Tanya Masih
                                        Jul 19, 2021
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                                        Address: Bareilly

                                        My ajio package delivery was attempted by a rude delivery boy who has no manner to speak on phone and neither on face …… so I didn’t received the order because of his attitude
                                        Ecom Express customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Tanya,

                                        Greetings from Ecom Express

                                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                        Regards,

                                        Team Ecom Express
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