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www.ecomexpress.in
1.8
Updated: Mar 11, 2025
Complaints 6417
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1266
Unresolved
5151
So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝
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Ecom Express reviews & complaints page 108

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D
danish manegar
Jul 22, 2021
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Address: Bhatkal

[protected] did not recieved plzz help me out
Ecom Express customer support has been notified about the posted complaint.
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Dear Danish,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
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    Srishti#18
    Jul 21, 2021
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    Address: Auraiya

    My order was not delivered due to pincode mismatch. So I am trying to contact the office about my correct address but each time it says line busy. I don't know will they deliver my order or not. It was a pre-paid order. AWB: [protected]
    Ecom Express customer support has been notified about the posted complaint.
    View replies
    Dear Srishti,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Team Ecom Express
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      S
      Shakthi raj
      Jul 21, 2021
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      There was no delivery attempt made but on tracking they mention delivery made but the address was wrong. Now my order was on ofd lock for past 2 days. When can I get my product?? Please resolve problem
      Ecom Express customer support has been notified about the posted complaint.
      View replies
      Hey, same issue. Please, do inform if any update. Thankyou
      Reply
      Shakthi raj's [Complaint's author] reply, Jul 21, 2021
      Ya sure
      Dear Shakthi,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,

      Team Ecom Express
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        M
        MisriyaTkp
        Jul 21, 2021
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        Address: Kpc House,, Valiyaparamba P. O,, Pin:671312, Kasargod district

        Hi,

        I have an item ordered from Ajio with tracking Id [protected]. I got the message that item is out for delivery. Soon after I have tracked this in ecom website and it is showing that item can, t be delivered. But no one from ecom contacted me. I tried to contact the in the phone number mentioned in the delivery message, but it is not working saying that my mobile number is unregistered. Could you please as soon as deliver this item.
        Ecom Express customer support has been notified about the posted complaint.
        View replies
        Dear Sir/Mam,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,

        Team Ecom Express
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          S
          Shlok111
          Jul 21, 2021
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          Address: 449 ram das hatha sadar, Cantonment

          Requesting to please update the status of my shipment (tracking Id:-[protected]) ordered on 15/07/21.

          I ordered on 15/07/21 and the shipmen reached destination(Lko) depo on 17/07/21 but still not delivered .

          I request you to please look into the matter and update the shipmemt status.
          Ecom Express customer support has been notified about the posted complaint.
          View replies
          Dear Shlok,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,

          Team Ecom Express
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            B
            balaphani
            Jul 21, 2021
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            Dear sir / Madam,

            Regarding Product delivery i was ordered Schwabe India 2 shipments. out of two i was was received one shipment (No-[protected]) at 20-Jul-21 at 11.24am. 2nd shipment (No- [protected]) is not received but it shows as delivered. Kindly do the needful ASAP.

            Regards,
            Bala.
            Ecom Express customer support has been notified about the posted complaint.
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              K
              Kuttyiii
              Jul 20, 2021
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              Hi,
              This is Kavitha Mekala.I ordered a dress. I was stunned when I have seen that product which is not a product I believe. Please don't cheat the people. Really very dirty service your are running.i would like to return my product and refund my money. Kindly consider this and please refund.

              Here is my AwB number:[protected]
              Ecom Express customer support has been notified about the posted complaint.
              View replies
              The same things happen to me, worst service and how to return the dress I don't know.
              Reply
              Dear Kavitha,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,

              Team Ecom Express
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                S
                sbasu9999
                Jul 20, 2021
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                I am to get one shipment via Ecom logistic AWB no [protected]. Since 5th July, 21 it showed Out for delivery, wrong address. Biworld is the shipper for this item. In my mobile number field they have prefixed country code as 91 and so last 2 digits of my number got deducted. Now I have sent various complaints to biworld and ecom logistic with full address and correct mobile number. Till date it is not delivered and shows status as RTO locked or RTO lock revoked.
                Despite giving correct phone and address to both they have cheated me. It was my award from IBM India and I am cheated of it by ecom logistic.
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Dear Sir/Mam,

                Greetings from Ecom Express

                Please accept our apology for the inconvenience caused and your mentioned shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                Regards,

                Team Ecom Express
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                  B
                  balakrishnahy09
                  Jul 20, 2021
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                  Order is not picked up yet . The courier boy didn't came. Please contact us as soon as possible. Order id [protected] Please contact us on [protected]
                  Ecom Express customer support has been notified about the posted complaint.
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                  Dear Sir/Mam,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,

                  Team Ecom Express
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                    A
                    arshad ayoob siddique
                    Jul 20, 2021
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                    It's one of the worst courier didn't received the package but showing delivered it status tracking id [protected]
                    Ecom Express customer support has been notified about the posted complaint.
                    View replies
                    Dear Arshad,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,

                    Team Ecom Express
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                      D
                      Divya S Agadi
                      Jul 19, 2021
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                      In first attempt due to otp issue the delivery man didn't delivery the product after that pharmeasy app gave me option to provide alternate phone number, thus attempt I did two times but I didn't get even a single cal and also didn't attempt to delivery the product.
                      Ecom Express customer support has been notified about the posted complaint.
                      View replies
                      Dear Divya,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,

                      Team Ecom Express
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                        A
                        akhil anand s
                        Jul 19, 2021
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                        Address: Guntur

                        Delivery executive is too rude in his behaviour, he won’t deliver the products at the location I have given, we have to go to him to take my delivery. He is stating that come near me to take delivery or else I will send back as no response from your side he is stating
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        Dear Akhil,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,

                        Team Ecom Express
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                          V
                          Vishalk22
                          Jul 19, 2021
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                          Address: Pune

                          This is regarding my shipment [protected].

                          Currently the shipment is in "Shipment RTO Lock". I called customer care and they told me that your office is locked. I am taking follow up almost from last 7 days. From 13th July - 18 July shipment in "Out For Delivery" state.

                          I called multiple times to customer execute please delivery my product its impacting my business, but they only respond that sure it will deliver tomorrow but no luck. Even I tried to called delivery agent with assign pin in sms but it clearly says that invalid number.

                          This is very irritating and ridiculous.
                          +1 photos
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 23, 2021
                          Ecom Express Customer Care's response                           Dear Vishal,

                          Greetings from Ecom Express!

                          Thank you for writing to us. Please accept our apology for the inconvenience caused due to the non-delivery of your shipment. We shall take up the matter with the concerned team and expedite the delivery of your shipment.

                          Regards,

                          Team Ecom Express
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                            S
                            Sareena Samad
                            Jul 19, 2021
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                            Hello sir
                            Last Tuesday I had an agent from ecom-express who came for PayTM KYC. I did all the process that he suggested but I see now that my Paytm KYC is still not updated.
                            I am also not able to reach the agent since the ecom number from which he called does not have callback provision.I am very disappointed

                            please help

                            please reach me on[protected] for more details

                            thank you
                            Ecom Express customer support has been notified about the posted complaint.
                            Jul 19, 2021
                            Updated by Sareena Samad                             I reached out to ECom Express via customer care, they are not ready to share even a massage that my KyC is complete. I asked for the Agent's number who visited my home, but they are not ready to provide.

                            I am not sure if my information is in the right hands.
                            Verified Support
                            Jul 23, 2021
                            Ecom Express Customer Care's response                             Dear Sareena,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,

                            Team Ecom Express
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                              V
                              vjk123
                              Jul 19, 2021
                              Resolved
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                              Resolved

                              Address: C1-2-18, IIT MADRAS, CHENNAI-36

                              I order 3 shirts they given old and damage used shirts give please return my order.order-272045 mob no-[protected]
                              Aug 2, 2021
                              Complaint marked as Resolved 
                              8835685691, 08046809000
                              Ecom Express customer support has been notified about the posted complaint.
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                                T
                                Tanya Masih
                                Jul 19, 2021
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                                Address: Bareilly

                                My ajio package delivery was attempted by a rude delivery boy who has no manner to speak on phone and neither on face …… so I didn’t received the order because of his attitude
                                Ecom Express customer support has been notified about the posted complaint.
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                                Dear Tanya,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,

                                Team Ecom Express
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                                  A
                                  Ashvini kunte
                                  Jul 18, 2021
                                  Resolved
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                                  Resolved

                                  Product undelivered by delivery guy as didn't recieve OTP on registered number
                                  Jul 18, 2021
                                  Complaint marked as Resolved 
                                  Ecom Express customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Ashvini,

                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,

                                  Team Ecom Express
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                                    S
                                    Samir004
                                    Jul 18, 2021
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                                    Address: 1-D-6 LIC colony, Maitri Vihar, Chandrasekharpur, Bhubaneswar

                                    I had orderded a pack of 3 t shirts casual wear from the regularshirt.mysopify.com
                                    But to my surprise I have totally got a different parcel.. Hence see it as a urgent situation or we have to knock to the consumer rights legal approval
                                    +1 photos
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 22, 2021
                                    Ecom Express Customer Care's response                                     Dear Samir,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,

                                    Team Ecom Express
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                                      S
                                      Swati Bourai
                                      Jul 18, 2021
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                                      Address: Kashipur

                                      I have received 2 product delivery from this courier company and none were ordered by us.
                                      When we asked from where these have been sent they have no information but only said from meesho website.

                                      When we asked who ordered it and whose the seller they have no information and they hung up the call.

                                      So so fraud company.
                                      Ecom Express customer support has been notified about the posted complaint.
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                                        B
                                        bilalmhd
                                        Jul 18, 2021
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                                        I order a item on ajio on 6th July 2021 and delivery date was 14th July and today 18th July when track the order it shows shipment RTO Lock. I need this for Bakrid please do something AWB Number :- [protected]
                                        Ecom Express customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Bilal,

                                        Greetings from Ecom Express

                                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                        Regards,

                                        Team Ecom Express
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