Submit a Complaint
Claimed

Ecom Express Complaints & Reviews

www.ecomexpress.in
1.8
Updated: Aug 20, 2025
Complaints 6467
Resolved
1268
Unresolved
5199
So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Ecom Express

Having problems with Ecom Express?

File a complaint and get it resolved by Ecom Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Clothing, Shoes & Accessories
Ecom Express

Ecom Express reviews & complaints page 108

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
Purva Maru
Jul 23, 2021
Report
Copy

They are not delivering the product I ordered and it says out for delivery since last 6 days
Ecom Express customer support has been notified about the posted complaint.
View replies
Dear Purva,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    sshar231
    Jul 23, 2021
    Report
    Copy

    Dear Team,
    I ordered a WIFI UPS few days back and unfortunately it arrived 12V/2A (I haven't checked it initially) but I actually need 9V/0.6A.
    So I am looking for a return or exchange with compatible router.
    Can someone help me with the process.
    My contact number :- +91-[protected]
    Ecom Express customer support has been notified about the posted complaint.
    View replies
    Dear Sir,

    Greetings from Ecom Express

    We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

    Regards,
    Team Ecom Express
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      H
      Himanshu Ingulkar
      Jul 23, 2021
      Report
      Copy

      My KYC was scheduled with Ecomexpress multiple times and yet no one has contacted me till date.Every day I get message from Ecomexpress saying KYC will be done today, yet no one contacted me. They said they don’t do kyc work here.A guy from Ecom Express told me that they don’t have fingerprint scanner and they don’t do kyc work here. What kind of service is this from your side
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Aug 05, 2021
      Ecom Express Customer Care's response       Dear Himanshu,

      Greetings from Ecom Express

      We regret for the inconvenience caused, Request you to kindly provide the AWB / tracking number starting with 10 or you can send the details (Registered Mobile number) to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Team Ecom Express
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        B
        balaphani
        Jul 22, 2021
        Report
        Copy

        Dear sir / Madam,

        Please rectify this issue ASAP, i was raised the compliant but not resolved.
        Kindly do the need full. Shipment No-[protected].

        Regards,
        bala.
        Ecom Express customer support has been notified about the posted complaint.
        View replies
        Dear Bala,

        Greetings From Ecom Express.

        With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

        Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

        Regards,

        Team Ecom Express
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          L
          Lucky7893
          Jul 22, 2021
          Report
          Copy

          Address: Kakinada

          My awb no is [protected], my product is not delivered to me, nor he is calling to my number. But it shows my package is delivered. None of their mobiles are working all are getting invalid mobile no msg. Is this a joke what kind of service is this?
          Ecom Express customer support has been notified about the posted complaint.
          View replies
          Dear Lucky,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Team Ecom Express
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            D
            Dilja K
            Jul 22, 2021
            Report
            Copy

            Address: Quilandy, Calicut

            On 19th july itself item reached quilandy. Delivery man called me but he didn't delivered the item yet. As shown in your site - delivery attempt not made. He just called. How long i should wait. If you cant deliver inform it to Ajio
            Ecom Express customer support has been notified about the posted complaint.
            View replies
            Dear Dilja,

            Greetings from Ecom Express

            Please accept our sincere apologies for the inconvenience caused to you. The delivery centre responsible for the delivery of your shipment currently falls under containment zone due to COVID-19. The situation on the ground continues to be dynamic in terms of restrictions.

            Due to restriction, the shipment were undelivered and now returned back to shopping portal. Request you to kindly coordinate with your shopping portal for further assistance.

            Regards,
            Team Ecom Express
            Reply
            Helpful
            1 other people found this review helpful
            1 found this helpful
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Adesh Patill
              Jul 22, 2021
              Report
              Copy

              They are showing false information about tracking and also status has not been updated from 2 days.its tracking id[protected]
              Ecom Express customer support has been notified about the posted complaint.
              View replies
              Dear Adesh,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Team Ecom Express
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                I
                Imsaifali01
                Jul 22, 2021
                Report
                Copy

                Address: Mohanpur Subdistrict

                The delivery boy cheated me he give me code and my products they not give
                I am not collect my products
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Dear Saifali,

                Greetings from Ecom Express

                We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Team Ecom Express
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  D
                  danish manegar
                  Jul 22, 2021
                  Report
                  Copy

                  Address: Bhatkal

                  [protected] did not recieved plzz help me out
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Dear Danish,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Team Ecom Express
                  Reply
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Srishti#18
                    Jul 21, 2021
                    Report
                    Copy

                    Address: Auraiya

                    My order was not delivered due to pincode mismatch. So I am trying to contact the office about my correct address but each time it says line busy. I don't know will they deliver my order or not. It was a pre-paid order. AWB: [protected]
                    Ecom Express customer support has been notified about the posted complaint.
                    View replies
                    Dear Srishti,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Team Ecom Express
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Shakthi raj
                      Jul 21, 2021
                      Report
                      Copy

                      There was no delivery attempt made but on tracking they mention delivery made but the address was wrong. Now my order was on ofd lock for past 2 days. When can I get my product?? Please resolve problem
                      Ecom Express customer support has been notified about the posted complaint.
                      View replies
                      Hey, same issue. Please, do inform if any update. Thankyou
                      Reply
                      Shakthi raj's [Complaint's author] reply, Jul 21, 2021
                      Ya sure
                      Dear Shakthi,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,

                      Team Ecom Express
                      Reply
                      Helpful
                      Found this helpful?
                      2 Comments
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        MisriyaTkp
                        Jul 21, 2021
                        Report
                        Copy

                        Address: Kpc House,, Valiyaparamba P. O,, Pin:671312, Kasargod district

                        Hi,

                        I have an item ordered from Ajio with tracking Id [protected]. I got the message that item is out for delivery. Soon after I have tracked this in ecom website and it is showing that item can, t be delivered. But no one from ecom contacted me. I tried to contact the in the phone number mentioned in the delivery message, but it is not working saying that my mobile number is unregistered. Could you please as soon as deliver this item.
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir/Mam,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,

                        Team Ecom Express
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Shlok111
                          Jul 21, 2021
                          Report
                          Copy

                          Address: 449 ram das hatha sadar, Cantonment

                          Requesting to please update the status of my shipment (tracking Id:-[protected]) ordered on 15/07/21.

                          I ordered on 15/07/21 and the shipmen reached destination(Lko) depo on 17/07/21 but still not delivered .

                          I request you to please look into the matter and update the shipmemt status.
                          Ecom Express customer support has been notified about the posted complaint.
                          View replies
                          Dear Shlok,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,

                          Team Ecom Express
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            B
                            balaphani
                            Jul 21, 2021
                            Report
                            Copy

                            Dear sir / Madam,

                            Regarding Product delivery i was ordered Schwabe India 2 shipments. out of two i was was received one shipment (No-[protected]) at 20-Jul-21 at 11.24am. 2nd shipment (No- [protected]) is not received but it shows as delivered. Kindly do the needful ASAP.

                            Regards,
                            Bala.
                            Ecom Express customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              K
                              Kuttyiii
                              Jul 20, 2021
                              Report
                              Copy

                              Hi,
                              This is Kavitha Mekala.I ordered a dress. I was stunned when I have seen that product which is not a product I believe. Please don't cheat the people. Really very dirty service your are running.i would like to return my product and refund my money. Kindly consider this and please refund.

                              Here is my AwB number:[protected]
                              Ecom Express customer support has been notified about the posted complaint.
                              View replies
                              The same things happen to me, worst service and how to return the dress I don't know.
                              Reply
                              Dear Kavitha,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,

                              Team Ecom Express
                              Reply
                              Helpful
                              Found this helpful?
                              2 Comments
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                sbasu9999
                                Jul 20, 2021
                                Report
                                Copy

                                I am to get one shipment via Ecom logistic AWB no [protected]. Since 5th July, 21 it showed Out for delivery, wrong address. Biworld is the shipper for this item. In my mobile number field they have prefixed country code as 91 and so last 2 digits of my number got deducted. Now I have sent various complaints to biworld and ecom logistic with full address and correct mobile number. Till date it is not delivered and shows status as RTO locked or RTO lock revoked.
                                Despite giving correct phone and address to both they have cheated me. It was my award from IBM India and I am cheated of it by ecom logistic.
                                Ecom Express customer support has been notified about the posted complaint.
                                View replies
                                Dear Sir/Mam,

                                Greetings from Ecom Express

                                Please accept our apology for the inconvenience caused and your mentioned shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                                Regards,

                                Team Ecom Express
                                Reply
                                Helpful
                                1 other people found this review helpful
                                1 found this helpful
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  B
                                  balakrishnahy09
                                  Jul 20, 2021
                                  Report
                                  Copy

                                  Order is not picked up yet . The courier boy didn't came. Please contact us as soon as possible. Order id [protected] Please contact us on [protected]
                                  Ecom Express customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Sir/Mam,

                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,

                                  Team Ecom Express
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    arshad ayoob siddique
                                    Jul 20, 2021
                                    Report
                                    Copy

                                    It's one of the worst courier didn't received the package but showing delivered it status tracking id [protected]
                                    Ecom Express customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Arshad,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,

                                    Team Ecom Express
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      D
                                      Divya S Agadi
                                      Jul 19, 2021
                                      Report
                                      Copy

                                      In first attempt due to otp issue the delivery man didn't delivery the product after that pharmeasy app gave me option to provide alternate phone number, thus attempt I did two times but I didn't get even a single cal and also didn't attempt to delivery the product.
                                      Ecom Express customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Divya,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,

                                      Team Ecom Express
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        akhil anand s
                                        Jul 19, 2021
                                        Report
                                        Copy

                                        Address: Guntur

                                        Delivery executive is too rude in his behaviour, he won’t deliver the products at the location I have given, we have to go to him to take my delivery. He is stating that come near me to take delivery or else I will send back as no response from your side he is stating
                                        Ecom Express customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Akhil,

                                        Greetings from Ecom Express

                                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                        Regards,

                                        Team Ecom Express
                                        Reply
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Lords
                                          1
                                          (7)
                                          T-Kameez
                                          1
                                          (460)
                                          Noty99
                                          1
                                          (30)