Ecom Express Complaints & Reviews

Address: Pune

This is regarding my shipment [protected].

Currently the shipment is in "Shipment RTO Lock". I called customer care and they told me that your office is locked. I am taking follow up almost from last 7 days. From 13th July - 18 July shipment in "Out For Delivery" state.

I called multiple times to customer execute please delivery my product its impacting my business, but they only respond that sure it will deliver tomorrow but no luck. Even I tried to called delivery agent with assign pin in sms but it clearly says that invalid number.

This is very irritating and ridiculous.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2021

Ecom Express Customer Care's response Dear Vishal,

Greetings from Ecom Express!

Thank you for writing to us. Please accept our apology for the inconvenience caused due to the non-delivery of your shipment. We shall take up the matter with the concerned team and expedite the delivery of your shipment.

Regards,

Team Ecom Express

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Hello sir
Last Tuesday I had an agent from ecom-express who came for PayTM KYC. I did all the process that he suggested but I see now that my Paytm KYC is still not updated.
I am also not able to reach the agent since the ecom number from which he called does not have callback provision.I am very disappointed

please help

please reach me on[protected] for more details

thank you

Ecom Express customer support has been notified about the posted complaint.

Jul 19, 2021

Updated by Sareena Samad I reached out to ECom Express via customer care, they are not ready to share even a massage that my KyC is complete. I asked for the Agent's number who visited my home, but they are not ready to provide.

I am not sure if my information is in the right hands.

Verified Support

Jul 23, 2021

Ecom Express Customer Care's response Dear Sareena,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Address: C1-2-18, IIT MADRAS, CHENNAI-36

I order 3 shirts they given old and damage used shirts give please return my order.order-272045 mob no-[protected]

Aug 2, 2021

Complaint marked as Resolved

8835685691, 08046809000

Ecom Express customer support has been notified about the posted complaint.

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Address: Bareilly

My ajio package delivery was attempted by a rude delivery boy who has no manner to speak on phone and neither on face …… so I didn’t received the order because of his attitude

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 22, 2021

Verified Support

Dear Tanya,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Product undelivered by delivery guy as didn't recieve OTP on registered number

Jul 18, 2021

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 22, 2021

Verified Support

Dear Ashvini,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Address: 1-D-6 LIC colony, Maitri Vihar, Chandrasekharpur, Bhubaneswar

I had orderded a pack of 3 t shirts casual wear from the regularshirt.mysopify.com
But to my surprise I have totally got a different parcel.. Hence see it as a urgent situation or we have to knock to the consumer rights legal approval

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2021

Ecom Express Customer Care's response Dear Samir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Address: Kashipur

I have received 2 product delivery from this courier company and none were ordered by us.
When we asked from where these have been sent they have no information but only said from meesho website.

When we asked who ordered it and whose the seller they have no information and they hung up the call.

So so fraud company.

Ecom Express customer support has been notified about the posted complaint.

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I order a item on ajio on 6th July 2021 and delivery date was 14th July and today 18th July when track the order it shows shipment RTO Lock. I need this for Bakrid please do something AWB Number :- [protected]

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 20, 2021

Verified Support

Dear Bilal,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Address: Dibrugarh,Assam

My AWB no is [protected] with order no 34540204.For an emergency problem i want to cancel this order now. My younger brother is hospitalize now. So i have a big money problem. I can not pay the required money. Please cancel this order. Now i am out of station. So i can not except the order. Please cancel this order now and send me confirmation.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 20, 2021

Verified Support

Dear Sam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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I'm so relieved to find out that Ecom Express has been providing impeccable quality of service for everyone, judging by the number of complaints here.
Before Ecom marks this as resolved, which seems to be their main concern, I have to state that following any unsatisfactory response, I'll have to follow legal action
This is my only complaint:
Date: 11/7/2021 Tracking log says ""Shipment un-delivered Delivery Attempt Not To Be Made"

Please see attachments for details

Ecom Express customer support has been notified about the posted complaint.

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Srishti#18

Jul 21, 2021

hey, same issue, Is there an update about your order?

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Please deliver my order, it's there in DC but they are telling out for delivery lock on the product.. but Ajio called and said we reattempt delivery why they lock it no chance. You people delivered many times to the same address. How come it is wrong address now. My AWB number is [protected]. Kindly resolve this issue and deliver the order..

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2021

Ecom Express Customer Care's response Dear Nithya,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,

Team Ecom Express

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Address: Punarjani, pallivasal, chithirapuram PO, Idukki, kerala-685565

I have not ordered anything from Ecom express. Today evening after 6.30 a delivery boy came and delivered a parcel on COD Rs. 600. My Friend received it and paid the amount. I was not there. When opened it was an under garment for girls cost below Rs 100.
I just want my money back.
Pls don’t allow them to repeat fraudulent again

Ecom Express customer support has been notified about the posted complaint.

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S

Swati Bourai

Jul 18, 2021

Brother the same is happening with many other.I have received the COD order twice.
First time my mom paid it and second time we refused the order

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 20, 2021

Verified Support

Dear Dhruv,

Greetings from Ecom Express!

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,

Team Ecom Express

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Address: No: 957 , east street, semmankuppam, kattukudalore (post) panruti(tk)

I am Mahalakshmi S . I bought dress from ecom express. I received it. I am not satisfied with that product. I ordered different product but delivered different product. Poor quality and damaged. Please help me to return the product. Track id [protected] order date: 10/07/2021 Delivered date: 16/07/2021 Rs:750

Jul 19, 2021

Complaint marked as Resolved

My complaint was not resolved. Ecom express didn't contact me . My money was not return back. Pls return my money. Company didn't take any steps to resolve my problm. Pls solved it.

Ecom Express customer support has been notified about the posted complaint.

Jul 18, 2021

Updated by Mahalaksh Pls resolve my complaint soon . Pls return my money

Jul 18, 2021

Updated by Mahalaksh Y u marked as resolved. My complaint was not resolved. Pls return my money soon

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Mahalaksh

Jul 16, 2021

Ecom Express Executive [protected] PIN: 36335 will deliver your Pickrr order [protected] today. Pay Rs 749.0(CASH, CARD, UPI).
I received the used dress. Poor quality with damage

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M

Mahalaksh

Jul 17, 2021

Pls return my money .

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M

Mahalaksh

Jul 18, 2021

Pls solve my prblm. Pls return my money

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 20, 2021

Verified Support

Dear Mahalaksh,

Greetings from Ecom Express!

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,

Team Ecom Express

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Mahalaksh's [Complaint's author] reply, Jul 21, 2021

How to contact shopping portal?

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 20, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express!

We regret the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,

Team Ecom Express

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N

Nareshrajput

Aug 2, 2021

Unsatisfied product and one packet is missing. Dirty dress

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Address: Akalvya CHS Flat B 401 Plot 69 sector 21, Jalvayu vihar Kharghar

Ecom Express Executive [protected] PIN: 89818 will deliver your Pickrr order [protected] today. Pay Rs 649.0(CASH, CARD, UPI). Code to refuse is 888580
Received 3 shirts parcel on 13th July 2021 content 3 shirts which were old & used with above reference.amt paid 649.
I called up so many times for complaint but no response always busy
I request you to please refund my money 649 which were paid against delivery & collect parcel

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2021

Ecom Express Customer Care's response Dear Suresh,

Greetings From Ecom Express.

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,

Team Ecom Express

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Hi
My tracking no is[protected].i called customer service and they assured to help me with delivery however the product was not delivered and returned to seller .the courier person never visited my house.when I called customer care again one girl named Nutan picked up my call and she could not assist me .when i asked her to connect to her supervisor it almost took 50 mints and total call duration was of 1 hrs .hold time was more than 50 mints

Ecom Express customer support has been notified about the posted complaint.

Jul 16, 2021

Updated by Aruna Upadhyay tracking no is[protected].i called customer service and they assured to help me with delivery however the product was not delivered and returned to seller .the courier person never visited my house.when I called customer care again one girl named Nutan picked up my call and she could not assist me .when i asked her to connect to her supervisor it almost took 50 mints and total call duration was of 1 hrs .hold time was more than 50 mints

Verified Support

Jul 20, 2021

Ecom Express Customer Care's response Dear Aruna,

Greetings from Ecom Express

Please accept our apology for the inconvenience caused and your mentioned shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,

Team Ecom Express

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Address: Haveri 581203

Your delivery partner has cancelled my order through asking OTP and missguide me

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 18, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Your delivery partner has cancelled my order through asking otp and missguide me please help me...

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Address: Bhubaneswar

I have not got my order till no please send it by tomorrow by saturday i will be out of station so please send it by tomorrow

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 18, 2021

Verified Support

Dear Binamra,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 19, 2021

Verified Support

Dear Binamra,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Hi.
The goodies ordered have not received by me but the status shows it has been delivered to my address and even I have received a text message which says the order has been delivered.
Shipment AWB: [protected]

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 18, 2021

Verified Support

Dear Sandhya,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Website: regularshirt.myshopify.com

I ordered a combo of 3 checked shirts(one denim blue and 2 more), but today i received totally different and cheap quality product of combo of 1 ordinary shirt and 1 t shirt.

Help me to return it..

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 18, 2021

Verified Support

Dear Abhinandan,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

Ecom Express Complaints & Reviews

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Ecom Express reviews & complaints page 109

Ecom Express shipment RTO lock 2775426365

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Agent did not update PayTm KYC

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Dress given damage shirt

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Delivery boy attitude was very rude

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Didn't receive OTP

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Cloth, shirt for men

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Received product which were never ordered

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Deliver delay more than a weak

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Cancel my delivery

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Refusal to deliver package

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Not attempted delivery of Ajio order but saying wrong address

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Supplied with out order

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Poor quality of dress

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Received old used shirts

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Customer service

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Your delivery partner has cancelled my order and misuse my delivery OTP

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Your delivery partner has cancelled my order

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Sir I have not got my order till now please send my order by tomorrow

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HP Printer

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Cheated by wrong product delivery and cheap quality product at its place,,totally disgusting.a

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