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Ecom Express Complaints & Reviews

1.8
Updated: Mar 11, 2025
Complaints 6417
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Ecom Express reviews & complaints page 110

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B
Bhavana aggarwal
Jul 13, 2021
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Address: Delhi- gurugram road, Kapashera,new delhi-110037,india
Website: altastrew.com

Pin-52012

Picker order no. -[protected]
Ecom Express customer support has been notified about the posted complaint.
Dear Bhavana,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express
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    S
    Sugyani mohapatra
    Jul 13, 2021
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    Address: Svnirtar, olatpur, odisha

    The courier boy is not delivering by parcel for continously 3 times
    Ecom Express customer support has been notified about the posted complaint.
    Plz reply
    Sugyani mohapatra's [Complaint's author] reply, Jul 13, 2021
    The no. Of courier boy are either switch off Or unreachable everytime I call.kindly reply for this inconvenience
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      C
      Chokkarharpreet
      Jul 13, 2021
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      Address: Samrala

      The parcel has not been delivered by your delivery boy for the last three days
      Ecom Express customer support has been notified about the posted complaint.
      Dear Harpreet,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,

      Team Ecom Express
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        B
        Buvana Varshini
        Jul 13, 2021
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        Address: 26/22 east ayyan street kamakshi josiyar street, opp guru ragavendra kalyana mandapam

        My Product has been received my destination office on 10th July . Till today i.e 13th July they have not delivered. They are postponing saying silly reasons and they have updated false reason in tracker. Though they have called me and enquired me for landmark they have updated saying either customer not available or customer requested for future delivery. And they have literally said me that they forgot in office.

        Its showing OFD locked. I need my parcel urgently.

        Kind regards,
        Ecom Express customer support has been notified about the posted complaint.
        Jul 14, 2021
        Updated by Buvana Varshini
        can u please reply
        Verified Support
        Jul 16, 2021
        Ecom Express Customer Care's response
        Dear Buvana,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,

        Team Ecom Express
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          A
          Alexander8
          Jul 13, 2021
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          I am disturbed and shocked. Your delivery boy came with a parcel which our company had ordered for us for all employees.
          It was in the afternoon around 1:30pm & I was travelling hence, I couldn't hear the ring sound. I missed his call. But, in next 10 minutes he reached to our neighbors who stays in our same building. They called my wife she kept calling me and lucky I was in signal hence, I accepted she asked me to share code which I received to.my no. I checked and shared with my wife. My neighbour collected parcel. Later my wife called again and said that delivery boy had shouted to our neighbor because you did not answered the call and he had to search for our address. He said that if you cannot answer call then why you order.
          My poor neighbor was upset without his fault. Is this who you train your delivery boy ?
          I was missed his call because I was driving not in my home. My neighbor who help us by collecting our parcel had to listen such bad things.
          I need answer for this and what action are you taking??
          Ecom Express customer support has been notified about the posted complaint.
          Dear Alexander,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,

          Team Ecom Express
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            S
            Sweety walter
            Jul 13, 2021
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            Resolved

            Address: Christian quater church road, bettiah ,bihar

            Delivery boy took double payment nd now a
            When I am trying to contact him or even Ecom express with there provided pin they say that your pin no is wrong wow I have all prove all screen shot
            +6 photos
            Jul 13, 2021
            Complaint marked as Resolved 
            Ecom Resolve my issue thank you ecom
            Ecom Express customer support has been notified about the posted complaint.
            Jul 13, 2021
            Updated by Sweety walter
            Delivery boy took double payment now when I m trying to reach them even Ecom express then also they are not responding and they ask me to enter pincode nd when I m entering pincode then they are continuously saying that this pin no is wrong

            Verified Support
            Jul 18, 2021
            Ecom Express Customer Care's response
            Dear Sir/Mam

            Greetings from Ecom Express

            We regret the delay in response. We hope your query is resolved up to your satisfaction. Please feel free to write back to us for any further assistance.

            Regards,

            Team Ecom Express
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              G
              Gautam Devanand
              Jul 12, 2021
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              Website: ecomexpress.in

              I had ordered a product on Myntra which was assigned to ecom express (awb number:[protected] to deliver. The product reached my nearby distribution centre without any problem on 9th july 2021. Then after reaching there one guy from ecom distribution centre called me and told that i have to collect from the office because they can't deliver to my address. I insisted they have to deliver to my address as they promised me. Then i didn't hear from them for two days. When i check their site for the status of my shipment everyday it shows out for delivery and in the evening they change it to delivery failed because customer was not available/house closed which is a lie. They never even attempted to deliver the package. Then on 12th july 2021 they are now returning /cancelling my order. I kindly request the concerned people to intervene and help me in getting my product delivered.
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Jul 15, 2021
              Ecom Express Customer Care's response
              Dear Gautam,

              Greetings from Ecom Express

              Please accept our apology for the inconvenience caused and your mentioned shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

              Regards,

              Team Ecom Express
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                Y
                Yogu84
                Jul 12, 2021
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                Address: Bathinda Punjab

                I called on ecom express no. [protected] that i got from google search, the person asked me to pay rs 10 for express delivery through an app Teamviewer. I downloaded and followed his instructions to pay rs 10. But instead of 10 49990 got debited from my credit card, I didn't share my otp. He called through another no too [protected].
                Ecom Express customer support has been notified about the posted complaint.
                Dear Yogi,

                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,

                Team Ecom Express
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                  I
                  I Siva
                  Jul 12, 2021
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                  I received a message from ecom express saying "your product I delivered to..." etc.
                  I received this message 2 days back but still not received the product yet. Your courier services not only wasting my time but also I missed the required products on time.
                  I didn't expect this kind of behavior in ecom.
                  Even my time is unnecessarily wasting by registering this complaint.
                  Ecom Express customer support has been notified about the posted complaint.
                  Yes my order was also showing delivered since 2 days and it was not delivered to me yet. It was a prepaid order if no action be taken in few hours I am going to file a case against ecom
                  Dear Siva,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,

                  Team Ecom Express
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                    G
                    Gurijaprashanth123
                    Jul 12, 2021
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                    Address: Narketpally

                    Payment return please
                    Ecom Express customer support has been notified about the posted complaint.
                    Dear Sir/Mam,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,

                    Team Ecom Express
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                      M
                      Makki Rajitha
                      Jul 12, 2021
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                      Address: cvr towers,nellore,524002

                      I ordered June 20 2021 2 sarees with stitched blouses .
                      Order received yesterday july 12 2021 totally missmatch sarees old clothe no blouses different sarees .i will send to messgae from order customer did not respond please retrun sarees and return money .please help me 1600/- rs cash on delivery
                      My Number [protected]:Makki Rajitha
                      Ecom Express customer support has been notified about the posted complaint.
                      Jul 12, 2021
                      Updated by Makki Rajitha
                      This is the fake be aware for others please dont sell any items to this site
                      Jul 12, 2021
                      Updated by Makki Rajitha
                      i order sarees first uploaded
                      i received sarees is worst product

                      Verified Support
                      Jul 14, 2021
                      Ecom Express Customer Care's response
                      Dear Makki,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,

                      Team Ecom Express
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                        G
                        Guruji@123
                        Jul 12, 2021
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                        Address: H. No 159/b/12 krishna colony Gurgaon near mushkan hair salon

                        Respected my self Deepak here from Gurgaon actually I purchase some product from Amazon return to Ecom express on dated[protected]AWB Number [protected] pick-up sucessfully but by mistake product pickup wrong so many times I had call to Ecom express but they didn't sort my problem almost 15 days going on as my product return to me as earlier possible on my address . My contact number is [protected]
                        Thanks in advance
                        +1 photos
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 15, 2021
                        Ecom Express Customer Care's response
                        Dear Sir/Mam,

                        Greetings From Ecom Express.

                        With reference to your query regarding the AWB number, the said shipment is currently in transit, hence, request you to kindly get in touch with your shopping portal for further assistance.

                        Regards,

                        Team Ecom Express
                        Jul 15, 2021
                        Updated by Guruji@123
                        Dear Team,

                        This product is pickup wrongly that's why not delivered to shipper I request you once again pls return this product to me. My contact number is [protected]
                        Jul 17, 2021
                        Updated by Guruji@123
                        I request you once again pls return back to my product. By mistake i give you to you this product
                        Jul 17, 2021
                        Updated by Guruji@123
                        pls return this product to me as earlier possible by mistake this product give you. AWB no [protected]
                        Name Deepak Makhija
                        Address 159/b/12 Krishna Colony
                        Contact number [protected]
                        Jul 17, 2021
                        Updated by Guruji@123
                        So many times i had called you but my profile is not sort out my pick up date is 28/06/2021 and today is 17/07/2021 my product is pickup by wrongly as i request you once again pls return my product as earlier possible.
                        AWB no [protected]
                        Contact number [protected]
                        Name Deepak Makhija
                        I had called to Ecom express so many times but didn't get any positive response

                        Regarding my product pickup wrong - Comment #3859343 - Image #0
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                          M
                          Madhu Sonu Kumar
                          Jul 12, 2021
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                          Address: P 205/3 Chupa basti, Signal Zone, kalimpong West Bengal

                          I've received wrong Kurti, its old and a used product.
                          Ecom Express customer support has been notified about the posted complaint.
                          Dear Madhu,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,

                          Team Ecom Express
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                            N
                            Nazrin Sultana
                            Jul 12, 2021
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                            Hello sir,
                            I order men sport shoe from meesho and i got msg that the delivery will be given 11 july but the delivery boy didn't come or call at all and when i checked ecom tracker it shows shipment rto lock without informing me they returned the product.
                            Ecom Express customer support has been notified about the posted complaint.
                            Dear nAZRIN,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
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                              G
                              Gurijaprashanth123
                              Jul 11, 2021
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                              Address: Narketpally

                              Return product received not payment
                              Ecom Express customer support has been notified about the posted complaint.
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                                H
                                Harshajain25
                                Jul 11, 2021
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                                Address: Dalli-rajhara, Chhattisgarh, pincode-491228
                                Website: BellaVita

                                Hello sir/ma'am,
                                My AWB no is [protected]
                                And my order was shipped on 3rd July and i wasn't able recive the dilevery code that's why the order was not delivered but after 2 days when I recieved the code the shipment was not brought to my address and it has been 2 days that my order is in ofd lock.. From last 2 days they are just telling me that my problem will be resolved in 24 hours but no action has been taken yet and i have to get that courier urgently.
                                Please help me.
                                Thank you
                                Harsha Jain
                                Ecom Express customer support has been notified about the posted complaint.
                                Dear Harsha,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,

                                Team Ecom Express
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                                  Z
                                  Zosangkimi
                                  Jul 11, 2021
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                                  Address: Aizawl

                                  I ordered from adidas and when i track my package..it says i has been sent back to delhi after reaching silchar...why is my package being sent back with a status that says shipping rto lock???why dont they inform me???
                                  +1 photos
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Dear Sir/Mam,

                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,

                                  Team Ecom Express
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                                    N.V.R.SRSHAGIRI RAO
                                    from Kakinada, Andhra Pradesh
                                    Jul 11, 2021
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                                    Address: Ecomexpress,KAKINADA delivery centre

                                    Refer order no.[protected] item no 1 camphor packet vide AWB no.[protected] is not delivered to me.But to my surprise a message was sent that it was delivered to me on 10th July 8.04 pm.Either it was delivered to a wrong address or intentionally did michief & carelessness by your delivery boy. As it is not delivered to me, I demand refund from Amazon and take an appropriate action.
                                    N V R SESHAGIRI RAO
                                    [protected]
                                    [protected]@yahoo.com
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Dear Seshagiri,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,

                                    Team Ecom Express
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                                      H
                                      hearts
                                      Jul 10, 2021
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                                      I ordered set of kurti which looked so beautiful and gorgeous in picture but after i got my delivery they were so cheap, very poor quality, tottaly different from picture, colour is different, material is different and everything . I just want to return my order and want my refund as soon as possible. Do not take my words lightly refund and return as soon as possible . Otherwise i am going to take action against it .
                                      +1 photos
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 13, 2021
                                      Ecom Express Customer Care's response
                                      Dear Mam,

                                      Greetings from Ecom Express

                                      Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                                      Regards,
                                      Team Ecom Express
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                                        N
                                        Nandyraddi21
                                        Jul 10, 2021
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                                        Website: Gcd

                                        Return id- #RT39066148
                                        Item was picked up on 3rd july, which is still showing out for pickup in ajio app, i dint got pickup done message nor did it got refunded, its been 9 days, please do the needful as early as possible
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Dear Nandy,

                                        Greetings from Ecom Express

                                        Thank you for writing to us. Request you to kindly provide the Reverse 9 digit AWB / tracking number starting with 5 for us to assist you on the same.

                                        Regards,
                                        Team Ecom Express
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