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Updated: Aug 20, 2025
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Ecom Express reviews & complaints page 111

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M
Madhu Sonu Kumar
Jul 12, 2021
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Address: P 205/3 Chupa basti, Signal Zone, kalimpong West Bengal

I've received wrong Kurti, its old and a used product.
Ecom Express customer support has been notified about the posted complaint.
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Dear Madhu,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express
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    Nazrin Sultana
    Jul 12, 2021
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    Hello sir,
    I order men sport shoe from meesho and i got msg that the delivery will be given 11 july but the delivery boy didn't come or call at all and when i checked ecom tracker it shows shipment rto lock without informing me they returned the product.
    Ecom Express customer support has been notified about the posted complaint.
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    Dear nAZRIN,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Team Ecom Express
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      G
      Gurijaprashanth123
      Jul 11, 2021
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      Address: Narketpally

      Return product received not payment
      Ecom Express customer support has been notified about the posted complaint.
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        H
        Harshajain25
        Jul 11, 2021
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        Address: Dalli-rajhara, Chhattisgarh, pincode-491228
        Website: BellaVita

        Hello sir/ma'am,
        My AWB no is [protected]
        And my order was shipped on 3rd July and i wasn't able recive the dilevery code that's why the order was not delivered but after 2 days when I recieved the code the shipment was not brought to my address and it has been 2 days that my order is in ofd lock.. From last 2 days they are just telling me that my problem will be resolved in 24 hours but no action has been taken yet and i have to get that courier urgently.
        Please help me.
        Thank you
        Harsha Jain
        Ecom Express customer support has been notified about the posted complaint.
        View replies
        Dear Harsha,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,

        Team Ecom Express
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          Z
          Zosangkimi
          Jul 11, 2021
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          Address: Aizawl

          I ordered from adidas and when i track my package..it says i has been sent back to delhi after reaching silchar...why is my package being sent back with a status that says shipping rto lock???why dont they inform me???
          Ecom Express customer support has been notified about the posted complaint.
          View replies
          Dear Sir/Mam,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,

          Team Ecom Express
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            N.V.R.SRSHAGIRI RAO
            from Kakinada, Andhra Pradesh
            Jul 11, 2021
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            Address: Ecomexpress,KAKINADA delivery centre

            Refer order no.[protected] item no 1 camphor packet vide AWB no.[protected] is not delivered to me.But to my surprise a message was sent that it was delivered to me on 10th July 8.04 pm.Either it was delivered to a wrong address or intentionally did michief & carelessness by your delivery boy. As it is not delivered to me, I demand refund from Amazon and take an appropriate action.
            N V R SESHAGIRI RAO
            [protected]
            [protected]@yahoo.com
            Ecom Express customer support has been notified about the posted complaint.
            View replies
            Dear Seshagiri,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,

            Team Ecom Express
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              H
              hearts
              Jul 10, 2021
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              I ordered set of kurti which looked so beautiful and gorgeous in picture but after i got my delivery they were so cheap, very poor quality, tottaly different from picture, colour is different, material is different and everything . I just want to return my order and want my refund as soon as possible. Do not take my words lightly refund and return as soon as possible . Otherwise i am going to take action against it .
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Jul 13, 2021
              Ecom Express Customer Care's response               Dear Mam,

              Greetings from Ecom Express

              Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

              Regards,
              Team Ecom Express
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                N
                Nandyraddi21
                Jul 10, 2021
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                Website: Gcd

                Return id- #RT39066148
                Item was picked up on 3rd july, which is still showing out for pickup in ajio app, i dint got pickup done message nor did it got refunded, its been 9 days, please do the needful as early as possible
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Dear Nandy,

                Greetings from Ecom Express

                Thank you for writing to us. Request you to kindly provide the Reverse 9 digit AWB / tracking number starting with 5 for us to assist you on the same.

                Regards,
                Team Ecom Express
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                  D
                  Darshan Gowda GR
                  Jul 10, 2021
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                  I didn't received my order they showing " shipment is undelivered consignee requested for future" I think these company was fraud
                  Ecom Express customer support has been notified about the posted complaint.
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                  Dear Darshan,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Team Ecom Express
                  Reply
                  Dear Darshan,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Team Ecom Express
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                    H
                    himansum15
                    Jul 10, 2021
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                    Sir,
                    I have ordered a product from meesho. And it is shiped through econ. Today I have received a massage that order is delivered but it is not received. Please solve this problem.

                    AWB No:- [protected]
                    Ecom Express customer support has been notified about the posted complaint.
                    View replies
                    Dear Himansu,

                    Greetings from Ecom Express

                    Please accept our apology. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Team Ecom Express
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                      G
                      General Knowledge From Newspaper
                      Jul 10, 2021
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                      The tracking ID is [protected].i ordered product in Myntra.And the courier service with ecomexpress.when I tracking the product it shows that "Pickup failed shipment not ready" for 5 days.i want that product, and when I contacted customer care no reply
                      Ecom Express customer support has been notified about the posted complaint.
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                        S
                        Shivangi Vaibhav Mishra
                        Jul 10, 2021
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                        Address: Delhi

                        Sir,
                        This is kshitija Mishra,
                        My order is not same and the product is defective in nature. Plz return this . I bought a combo pack of suit. But this is not same . Plz return this .
                        Tracing I'd is [protected].
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        Dear Shivangi,

                        Greetings from Ecom Express

                        Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                        Regards,
                        Team Ecom Express
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                          S
                          Shivangi Vaibhav Mishra
                          Jul 10, 2021
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                          Address: Ecom express

                          Hello Sir,
                          My order is wrong and the product is defective in nature. I bought a combo pack Suits but they shipped me wrong dress which is defective and very bad.Sir plz help me and return this product as soon as possible.
                          Ecom Express customer support has been notified about the posted complaint.
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                            A
                            Ashutosh Dalabehera
                            Jul 10, 2021
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                            Address: Bangalore

                            AWB NO [protected], addressing ISHANEE DALABEHERA, C/o Ashutosh Dalabehera, is shown delivered yesterday, at Bangalore Itself instead of at My address given, H/o Sudarsan Pradhan, Khandahata, Kishorenagar, Behind Primary School, Kishorenagar, Dist Angul, Odisha-759126, please track down my Shipment and sent it back to my address. The delivery guy Vinaya N has shown delivered it in Bangalore only.
                            Ecom Express customer support has been notified about the posted complaint.
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                            Dear Ashutosh,

                            Greetings from Ecom Express

                            We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
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                              S
                              Shubeena
                              Jul 10, 2021
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                              Address: New Colony Wanigam Payeen Pattan Baramulla

                              Hello
                              I just want to mention over here that you delivery service is very much disappointing in the Pattan area of Baramulla district of Jammu and Kashmir India.The delivery boy is just dropping the message that product cannot be delivered even before making a call n just made a single call but didn't even spoke .I am trying to make the redelivery again n again for the consecutive three days but today again he mentioned that product cannot be delivered due to wrong adress.He is just pretending to be in my area n is not delivering my product.Just look into this matter as soon as possible
                              Ecom Express customer support has been notified about the posted complaint.
                              Jul 10, 2021
                              Updated by Shubeena                               Plzz look into this matter as soon as possible.
                              Verified Support
                              Jul 13, 2021
                              Ecom Express Customer Care's response                               Dear Shubeena,

                              Greetings from Ecom Express

                              We deeply regret for the inconvenience caused due to said incidence. Surely we shall look into this matter to avoid this in future.

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Team Ecom Express
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                                C
                                Chessman199
                                Jul 10, 2021
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                                Ordered 2 times from different sites and it was getting delivered via ecom express! The courier never arrives. I received the otp but the parcel never arrives here. It directly gets updated as customer not available or some fake reasons! Why take a pain of even getting the same to nearest hub!? Just take the parcel and mark anything you wish! Seen this multiple times. I have instructed all the shipping partners to avoid ecom express.
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 13, 2021
                                Ecom Express Customer Care's response                                 Dear Sir,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Team Ecom Express
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                                  V
                                  v cp
                                  Jul 9, 2021
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                                  I have a return pick up of a product from lenskart through E com. And the Delivery boy asked me to come to 5km far place and he didn’t ready to come to a door pickup.and he said that after 2 days someone will contact me and take pick up. And I haven’t got any updates about yet. And He is not ready to take that. Please solve the issue asap.
                                  Ecom Express customer support has been notified about the posted complaint.
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                                  Dear Sir/Mam,

                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,

                                  Team Ecom Express
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                                    D
                                    Dinto Jose
                                    Jul 9, 2021
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                                    I had ordered ordered some products online like 1 week back. When I tracked the order on their website the shipment had reached my hometown but now it says that it is under shipment rto lock in Bengaluru. I never received any calls and now I doubt I will ever receive my order.

                                    My AWB No. : [protected]
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 11, 2021
                                    Ecom Express Customer Care's response                                     Dear Dinto,

                                    Greetings from Ecom Express!

                                    Please accept our apology for the inconvenience caused due to the non-delivery of your shipment. We shall take up the matter with the concerned team regarding your undelivered shipment and expedite the delivery. The delivery person may coordinate with you before his visit.

                                    Please revert in case the shipment is undelivered or if you want to cancel.

                                    Regards,

                                    Team Ecom Express
                                    Jul 13, 2021
                                    Updated by Dinto Jose                                     The shipment is undelivered till date. Its been over two weeks now.
                                    View replies
                                    The shipment is undelivered till date. Its been over two weeks now.
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                                      J
                                      Juli ahmed
                                      Jul 8, 2021
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                                      Address: Ward no 2 mangaldai town,near rajiv bhawan,mangaldai,dist-Darra

                                      One of the delivery boy name Bikash Sharma from Mangaldai Assam..Today on 8 th july he delivered a wrong parcel to me myself Julius Ayaj...My mother recieved it..She dont know what parcel is this..I have ordered many parcel which is delivered on this date...After seeing i called him and he told me he will take it in this evening..But now i am calling him he did not pick up my phone and he cut my phone everytime..How is your service ecom express?? You delivered wrong parcel and now he is showing attitude...kindly see through it...This is his contact no-[protected]..Kindly see through it...
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 11, 2021
                                      Ecom Express Customer Care's response                                       Dear Sir/Mam,

                                      Greetings From Ecom Express.

                                      Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                                      Regards,

                                      Team Ecom Express
                                      Helpful
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                                        M
                                        Murshid12345
                                        Jul 8, 2021
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                                        The ecom courier service Baramulla have worst employees in whole ecom company,
                                        This is third time my order is returned bcz they can't deliver it, the delivery guy was forcing me to pick my order from his location which is 50 km away,
                                        Baramulla ecom department accepts the order to be delivered, but then then forces customers to pick their order from their office
                                        And u refuse to pick ur order they will it will get cancelled..
                                        I don't understand why they accept the location first then don't deliver it..
                                        This is my third time..
                                        Hope ecom will look into this matter bcz the guys at Baramulla ecom are just ruining the name of ecom and enjoying their free pay for nothing
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 10, 2021
                                        Ecom Express Customer Care's response                                         Dear Murshid,

                                        Greetings from Ecom Express

                                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                        Regards,

                                        Team Ecom Express
                                        Helpful
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