Ecom Express Complaints & Reviews

Dear sir, delivery boy not delivered product but showing delivered,
Your delivery boy making fraud asking pin for delivery and not delivered product also refuses doorstep delivery, tracking number [protected]

I have recieved another product instead of my product

My name is Vishnu. I orderd Maxibhi product. That is coming through courier
Ecom express.. The tracking id is [protected] There is no update in 5 days.. It shows only pick up failed..9 th July is delivery day. But i am not sure it come on that day... I called ecom express and They said contact Maxibhi.. But the Maxibhi have no customer center and support I think I lose my money and they trying to fool me. I want that product or my money asap Please reply me soon.

Refuse and confused from delivery boy. They asking from come to my office and receive your parcel other wise I will cancel your item

I recently placed an order from forever21 it was to be delivered to me by Ecom Express. Suddenly day before the courier was to be delivered the price of the product that I placed an order from forever21 reduced.So, I just thought of placing an another order of the same product from forever21 at lesser and thought refusing the order (that I placed with higher price)at the time of delivery.When I refuse to take the order the courier boy misbehave like anything you can't cancel the order my petrol is wasted this and that and even gives me threat that he will not deliver my prepaid orders in future. This is not the behaviour a courier boy should carry with him .Ecom please take legal action against him as soon as possible

My product already reached near to my hub, but now its going back to the seller itself..when i contact ecom express they are telling mis route... what should I do? Its costly product worth 10000...my awb number is#[protected]

I am leaving Nagamangala (571432) your agent is called and he is not responding simply he called me and cut his call for 3days and finally I only went to his office and I asked him for complete my KYC but he told that he is not having any biometric instrument for thumb impersion and he will talk to rude and he don't want to fit to his job and please take him away from this job and give job for suitable person and that is my request. Agent number ([protected])

Your courier agent will taking me money and courier will not delivered me and amount also not refund me

Hello! So, I placed an order back in May which is being delivered through ecom express. First of all I'm extremely disappointed. Let me explain in detail. The order took 2 months to dispatch and all that which i'm ok with. Finally on 26/06/2021 12:33 i received a message saying my order is out for delivery. But when I called him by myself he refused to come to my doorstep and told i'll deliver it tomorrow. I was ok with it. For 4 straight days there was no update. On 30/06/2021 I received another message saying out for delivery. When I called him. He was really rude and told I'll deliver it tomorrow and hung up. But that guy actually told costumer refused to accept and i got a message immediately saying that you have refused to accept. Kindly follow the link. When i followed the link i got an option to redeliver it. Without thinking much i asked to deliver it tomorrow only i.e. 01/06/2021. Where the delivery person promised that he'll deliver it tomorrow morning only because of COVID there wasn't any delivery boy nearby. I strictly told no but he cut the call. After which the shipment got locked. But after contacting the app they revoked the lock. On 3rd of July i got a message saying out for delivery again when i received the call there was complete silence he cut the call and without even calling again he updated to the company i refused again. So the customer care told me they'll talk to the senior officer and send a mail or something like that which made no difference. Now the shipment is locked again. Mind you I've been calling everyday you can check the call logs the ecom customer care who are actually good and trying to resolve my problem. I'm not attaching any photos because i've elaborated kindly ask your so called centers the details

Isha Foundation shipped with ECOM has the wrong phone number. ISHA and I have called and given the updated phone number.

Everyday though they call the wrong number and say undelivered.

Now an OFD lock is placed.

Rs 900 of product wasted .

Worst company ever

The behaviour of the delivery boy is so rude. Why am I paying delivery charge is to get my parcel at my doorstep. But he fixed one place as landmark and ordering me to get the parcel from there. I am not sure this is the way of handling a customer. And one mor thing is, to raise a complaint regarding this, I have contacted customer service but I didn't get any response from them.. Both delivery person and the customer service is not responding properly. I just wondering the way u guys are handling your customers..

They didn't deliver my proforma 8days, they just kept it in there warehouse, and there delivery executives did fake updates in the system, the customer care didn't slove the issue for 8days, every days they asked for 24hrs to 48hrs every day for 8 days, they are only lieing to customers and keeping the parcels with them, Tracking ID[protected]. Had they delivered my parcel in those 8days it wouldn't have been returned back, please take action against such fraud companies who are do fraud updated and just cheating the customer of there parcels.

I have ordered my product on 1/7/2021 and today 3/7/2021 my product was. Cancel by ecom express

I am buy a headphone with offer one plus headphone with, Sony wirelessheadphone
But same product is not delivered, and 1 product is delivered one is not delivered
So, I am return this product plz help...🙏🙏 AWB-[protected] MY NAME is ravikant kumar

I have purchased the smart watch and I got some other fitness band I want to return it kindly solve my query as soon as possible .

My order has not been delivered for 4 days and no one has contacted. Without contacting status was updated as i have not picked the call and returned to origin. Worst service from ecomexpress

I did not order any product from your website but still a delivery guy delivered it to me and I paid him 390 rs. but when I asked my family, they said they didn't order.
I want to return this courier to you and provide refund.
AWB no. [[protected]]

I want to get products but delivery boy not come my address he said I come after 10 minutes on address at date 30/06/2021 06:39 PM but after 11 minutes I get messages you refuse to accept it but I not say this. Please deliver my product as soon as possible.

I purchased a gold product through Tanishq (part of Titan Industries) on 1st May. The product was received on 5th May and I returned it on 8th May for which I yet to receive the refund. The cost of the product is Rs. 8359. After a strict follow up for more than a month, today received a mail from the Titan group claiming that product was never picked up. Where in I have complete order pick up details as well. I can also fetch the CCTV footage of the community.

Further details of the products are:

Order number: 4134436
Ticket number for return pick up:TKT-[protected] (Item picked up on 8th may by Blue Dart)
Awb number:[protected]
Reference number for order pick up:[protected].

I was truly shocked by the response mail. Requesting you to do the needful at the earliest and if possible such e-com sellers should not be allowed to sell products online.
Regards,
Ananthavalli, [protected]

Please help me deliver the product fast as much as you can I pay extra money she to I have exams in my school and if the product is not delivered fast my whole year will be finished please help me my whole career is in your hands.
Tracking I'd:[protected]
Please 🥺🥺