Ecom Express Complaints & Reviews

My name is Saahil Varghese, Iam in delivery job in kumaranalloor branch(kottayam, kerala),
My ID O427125, my petrol earnings are hold in 15 days and salary not credited, kindly request to clear my salary

The delivery partner not attempt in any call and delivery failed then now ofd lock seen in website. So resolve the problem as soon as possible.

Dear Sir: This is to bring to your kind notice that the delivery person called me a few minutes prior to reaching the spot stating that he cannot do the door delivery and that he has luggage under his custody, so he cannot come upstairs and do the door delivery. Previously, another person also told me the same thing, that the company has instructed them not to leave the luggage which is under their custody downstairs while they deliver the goods upstairs. Today, this person's answer and behavior were very rude and unacceptable. I had to leave my work and go downstairs to get the item, but he was sitting on the bike, meddling with his phone and this is simply an act of disrespect, and it is nothing but laziness.
Recently, this has been a regular pattern of excuse from Ecom Express delivery persons, and kindly take this seriously to address the person who delivers the items about the different situations the customers would be in, and it is their basic duty to serve them and not cause inconveniences like this.
This particular item's AWB No. is [protected]
If I was not available at home, then what about when old people are at home? Can they go downstairs and receive the goods?
I am forced to bring this to the notice of the higher-ups because Ecom Express has started following this pattern in recent days, and it is a very bad name for the company by these irresponsible, lazy delivery boys.
Kindly do the needful.

On 7th of April 2023 I ordered a set of books from Physics wallah so they couriered it through ecom express and assured that my books would arrive before 7th of may . On 2 may the message arrived from Ecom express that my package would be delivered on that particular day but it didn't came it happened a few times and they called me confirming my address because they thought my address might be wrong so I confirmed it correct but still it didn't arrive . Now the delevery date has passed and the status of my package on the tracker is delevery failure . Now I just want to change my address to an easier one

It's the fourth day that the delivery is not made. From past three days all I could see the package out for delivery and no attempt of call or delivery was done and just simply updated as delivery unsuccessful.Today I could see ofd locked in website.Ecom express it's really frustrating that how without any attempt of call or delivery just updating in website delivery unsuccessful.Ecom express take necessary action and get the ofd lock removed and deliver the package by today

Order id:- 12187
AWB no. [protected]
I am Aniket Aryan,
I request to you please search my parcel and delivery, because I do verification for Job so please send me it's very important for my career,
.My original pan card
.Original 12th Certificate
.Original Diploma Degree etc.
I request to you please delivery or return on pick up address.
Mob no. [protected]

Order ID- UN[protected]
Tracking details- Ecom Express/[protected]
Product packaging is not mentioned from where it came ... we haven't ordered any product named butterfly. This not even showing from which company or website it is.! So please resolve this issue! And return my payment! ... of 599/-

Order ID- UN[protected]
Tracking details- Ecom Express/[protected]
Product packaging is not mentioned from where it came! We haven't order anything regarding this product named Butterfly.. I doesn't even mentioned the company or app name through which may have ordered... and the item inside was also not the correct one .!

I ordered something from H&M and it was to be delivered by Ecom Express. I received a text message on 7th May stating that my order will be delivered that day and around 4:30pm in the evening I received a message that said that my order was delivered while I never got it. I tried contacting on the provided phone number but it wouldn’t direct to the delivery person. Its been 24 hours and I still don’t know where my order is. This is frustrating and pathetic.

I have ordered a product online from meesho which was out for delivery since Thursday 4.5.2023.It was then told that there was a confusion in address although I have received many product in this address without any hassle.The next alloted delivery boy with a very rude and disappointing nature called me on holiday seeing it is an office address.His contact number is [protected]. He rudely assured to deliver it on Monday.But when I called him today he rudely stated that he has no idea about my parcel and is on leave.

My product is not delivered yet which was showing out for delivery from 4th may but till now 8th may I didn't received my product. I don't know what was happening with ecom express but I was waiting for my product daily. please deliver my product as soon as possible.

Tracking Id: [protected]

Two shipments to same address was ordered on 17 Apr 2023 and one got delivered but not the other. No reason was mentioned. Also, we were not contacted by delivery person and we were available the whole week at the mentioned address.

Parcels are not returned without attempting to deliver by delivery person.
we need to know the reason at least. kindly respond .

My product is wrong and small. I had other product but the product which is delivered is different so refund my amount Rs.669
Ameena bi
[protected]

Since last 3 days I am getting a message in morning saying 'product will be delivered today' but at the end of the day I get a message ' delivery failed' even your delivery person is not trying to contact me. I have to stay at home to recieve the product since past 3 days leaving my all work. And today it showed ' ofd lock applied '. Kindly solve my problem as I need the product, otherwise I'll have to go to consumer forum.

Mera parcel pickup ho gya fr b use online na kra kr bich me delivery boy ne hi rkh liya or call krne pr jwab nhi de rha

Respected sie,
My awb no is [protected]
And my order was shipped on 26rd April and i didn't receive any call or the delivery person was not brought to my address and it has been 2 days that my order is in ofd lock.. From last 2 days they are just telling me that my problem will be resolved in 24 hours but no action has been taken yet.
Please help me.

Thank you
Sathish Y.

When the delivery came I was not at home and it was undelivered written. So I want my order on 1st May 2023.

Hello
I have ordered 4, 5 times smartwatches from fireboltt and Ecom Express is their delivery partner. Fourth time I provided same delivery address where they already delivered 3 parcels before and now their delivery person third time cancelled my delivery with that reason ( delivery address wrong) I supplied my address and number again and without visiting at my address he returned the delivery with reason ( customer refused the parcel) and OFD Lock applied.now I have ordered same parcel again and today again nobody contact me or visited at my address and I got msg that my delivery failed because of wrong address. If my address is wrong then how come I received 3 parcels before with same company? Why they are doing this ?

My return parcel with awb no [protected] was marked as delivered but no one came to deliver to me.

On complaining the customer guy says we dont provide physical pod.

I have asked for digital pod which they refuse to provide.

This is day light robbery by ecom express vendors.

AWB:[protected]
I have ordered books from PW which had reached the delivery centre on 21st April but they had delayed for 7days.
Atlast on 27th April I got message that it is out for delivery at 9:35 but at 11:30am it is showing undelivered in its tracking page and they sent a message for recshedule with a number but no instructions what to do. When we called the delivery guy he does not pick our phone. Even after complaining 5 times to the provided mail they don't respond to them and their helpline number is of no use it is just a IVR. This is a fraud company not delivering any of their products