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Ecom Express Complaints & Reviews

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Updated: Aug 20, 2025
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Ecom Express reviews & complaints page 115

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E
Eisha Khan
Jun 25, 2021
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Address: india
Website: priceless_shopping_

On 15th June 2021 I placed my order from an ig page namely priceless_shopping_
Yesterday I received my order and it was really disappointing as I had ordered joggers and instead of that I received some dupatta kind of stuff. Before the delivery of my order I got an sms saying.(Ecom Express Agent [protected] PIN 87454 will deliver your AwB [protected] today). I tried calling these number's but they are switched off. After receiving courier and payment I got one more sms (Your AwB [protected] is delivered to EishaKhan. Click to give feedback http://ecxp.in/?q=[protected]. ECOM EXPRESSYour AwB [protected] is delivered to EishaKhan). I gave them my feedback and mentioned my problem and there they said we will get in contact with you but I didn't received any of their help. I tried texting them on their ig page but they are not responding. I tried every thing to reach them but I've not got any response from them I'm worried if this is fraud.Hope you understand my concern and will look into the matter as soon as possible. Please let me know the same
+1 photos
Ecom Express customer support has been notified about the posted complaint.
Jun 25, 2021
Updated by Eisha Khan
I received some other thing instead of what I ordered

Verified Support
Jun 27, 2021
Ecom Express Customer Care's response
Dear Eisha,

Greetings From Ecom Express.

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,

Team Ecom Express
I registered my complaint a week ago and I was assured by saying I'll get response in several days. it's been a week now they are not replying me. They have changed their ig id from priceless_shopping_ from priceless_clothing_0 after registering my complaint. I guess it's a fraud site. Kindly look into this matter as soon as possible

Courier issue - Comment #3854107 - Image #0
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    Sukesh Sudevan
    Jun 25, 2021
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    Address: Sukesh sudevan poikavilaveedu madavoor pallickal (p.o) thiruvananthapuram Kerala 695602

    OD[protected] I have not received the product with this order number in my house.
    Ecom Express customer support has been notified about the posted complaint.
    Dear Sukesh,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,

    Team Ecom Express
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      L
      Lisha Ravi
      Jun 24, 2021
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      Address: No.160 nehru street, janani nagar,mangadu,chennai-600123

      I didn't receive a product but I receive msg for product has been delivered
      Ecom Express customer support has been notified about the posted complaint.
      Dear Lisha,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,

      Team Ecom Express
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        S
        SHAHAL N
        Jun 24, 2021
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        Waleyar HUB

        Whats wrong with waleyar hub. Why they delaying it. Poor...
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        S
        Shruti kammar
        Jun 23, 2021
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        I have ordered a product from amazon( order no: awb [protected]),
        ecom express from shirahatti delivery agent is not delivering the product since from 2 days and asking to come to their location to pick the order as they do not have big vehical to deliver big product.
        But i have placed an order with home delivery order and it should be delivered to my home adress, i can not travel 30km far. And delivery agent is calling me and threatening me to provide the delivery code before the order delivery and they are telling they will provide this product via KSRTC bus and we have to go to bus stand and receive it. Can you please transfer the product to different delivery agent or company, as this agent not delivering my product and trying to cancel the product stating i have refused to receive it. this is really not acceptable. please provide my order as soon as possible its been 4 days they are keeping my order. and please not do not cancel my request without my consent and deliver my order earlier.
        Ecom Express customer support has been notified about the posted complaint.
        Dear Shruti,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,

        Team Ecom Express
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          T
          Jun 23, 2021
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          Address: Ecom express,niphad (district- Nashik, state- Maharashtra)

          I ordered product from Amazon.
          From last 3days ecom sends message that your order is arriving today. When delivery boy called me at the time of delivery then after 2-3 sec. He cuts that call and suddenly I got text which includes yours order can't deliver the address you mentioned is not accessible. I wrote my full address in delivery details.
          I want complaint against delivery boy.
          Ecom Express customer support has been notified about the posted complaint.
          Dear Sir/Mam,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,

          Team Ecom Express
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            S
            Saika Ahad 21
            Jun 23, 2021
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            I received my order with AWB no [protected] but it's size is very small . I want to return or Exchange it.
            Ecom Express customer support has been notified about the posted complaint.
            I did not get any response even after registering the complaint.
            Dear Saika,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,

            Team Ecom Express
            Saika Ahad 21's [Complaint's author] reply, Jun 29, 2021
            AwB 8774655235
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              P
              Praneeth Kumar Paida
              Jun 23, 2021
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              Address: 9-1-36, kanchri, vaishnavi super market, siddipet, Telangana 502103

              Sir
              I'm not at the spot and I requested my brother to take the order and I have mistakenly said the I have not ordered the product and my told the same to the delivery person.
              So he left the delivery point
              I need the product back
              But there is the RTO lock
              Can you please remove it
              So can get my product back
              Please sir
              Ecom Express customer support has been notified about the posted complaint.
              Dear Sir/Mam,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Team Ecom Express
              Saika Ahad 21's reply, Jun 29, 2021
              AwB 8774655235
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                S
                Shibinrath mk
                Jun 23, 2021
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                Ecom express provide very bad courier service. My product realme 8 stuck on waleyar hub. I am waiting for 3 week but no reply for ecom express side. Please i want that product
                Track ID [protected]
                Ecom Express customer support has been notified about the posted complaint.
                Dear Sir/Mam,

                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Team Ecom Express
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                  J
                  janu54
                  Jun 23, 2021
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                  Sir/mam, my order for AWB NUMBER : [protected] has to be delivered to me On or Before 25th of this Month . So, i request you to deliver my product as soon as possible as it is urgent
                  +1 photos
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 27, 2021
                  Ecom Express Customer Care's response
                  Dear Sir/Mam,

                  Greetings From Ecom Express.

                  With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                  Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                  Regards,
                  Team Ecom Express
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                    I
                    Indman
                    Jun 22, 2021
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                    Hi,

                    I ordered an Under Shelf Basket. In tracking the order, it shows it is out for delivery on Jun 17th. I got a call but I am not able to attend it but after I made the call again, the Ecom Express number it is asking for a PIN number, which I do not know so I am not able to contact the delivery person. The same happened again on Jun 18th. Yesterday Jun 21st, when tracking, it shows out for delivery but after sometime it shows cannot be delivered. I do not know what is the reason. Today also in tracking it shows out for delivery but till now I did not receive any message or call from the Ecom Express. What is the problem there? Why so much delay in receiving the product. Please reply ASAP.
                    Ecom Express customer support has been notified about the posted complaint.
                    Dear Sir/Mam,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Team Ecom Express
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                      K
                      Khundrakpamchinglemba Singh
                      Jun 22, 2021
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                      Address: Haobam marak ngangom leikai

                      Very difference with product which i ordered
                      +1 photos
                      Ecom Express customer support has been notified about the posted complaint.
                      Jun 22, 2021
                      Updated by Khundrakpamchinglemba Singh
                      Difference with the product which i order
                      Verified Support
                      Jun 27, 2021
                      Ecom Express Customer Care's response
                      Dear Sir/Mam,

                      Greetings from Ecom Express

                      Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                      Regards,
                      Team Ecom Express
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                        S
                        Shakuntala4
                        Jun 22, 2021
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                        Address: AZAMGARH

                        IT has been a week, i daily get the message of receiving order, but my order has not been delivered yet..The courier service is delaying my order daily.
                        City Azamgarh
                        Pin 276001
                        Ecom Express customer support has been notified about the posted complaint.
                        Dear Sir/Mam,

                        Greetings From Ecom Express.

                        With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                        Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                        Regards,
                        Team Ecom Express
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                          Bhanu karidi
                          Jun 22, 2021
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                          Address: 7-218, kvr nagar, opp apollo nursing college, aragonda(vil/post), chittoor district, Andhrapradesh, pin:517129

                          Hi.. I have placed an return in Ajio. He picked my order but its showing that my order not picked up and now its changed that I have cancelled my return pick up. So, I won't get my refund and I am unable to contact the person who taken my return iteam. So, please help me. This picked on 17th june 2021id RT37980010.
                          Ecom Express customer support has been notified about the posted complaint.
                          Dear Sir/Mam,

                          Greetings From Ecom Express.

                          With reference to your query regarding the mentioned tracking number [protected], as per our records the said shipment has been delivered at the Vendor address on 24th June.

                          Regards,
                          Team Ecom Express
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                            janu54
                            Jun 22, 2021
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                            Sir/mam, my order for AWB NUMBER : [protected] has not been delivered yet to me since 4 days . So, i request you to deliver my product TODAY as soon as possible as it is urgent
                            +1 photos
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 27, 2021
                            Ecom Express Customer Care's response
                            Dear Sir,

                            Greetings From Ecom Express.

                            With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                            Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                            Regards,
                            Team Ecom Express
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                              Vivek0709
                              Jun 21, 2021
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                              I have ordered above product from flipkart, the courier partner without connecting me cancelled the order, also on phone they ask me for otp, please check the status and let me know asap
                              Ecom Express customer support has been notified about the posted complaint.
                              Dear Sir/Mam,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Team Ecom Express
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                                वेदिक ज्ञान stray people
                                Jun 21, 2021
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                                Address: Kharagdiha, Tinku jewellers Upper tola

                                I bought two products from paytm 1kg almond and 1kg dates paid online and today on 21/6/21 i just got one product 1kg almond delivered my second product 1kg dates i didn't receive
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 24, 2021
                                Ecom Express Customer Care's response
                                Dear Sir/Mam,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Team Ecom Express
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                                  Thiyagarajan St
                                  Jun 21, 2021
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                                  I have ordered an candes stabiliser for 5, 500 and it got delivered once properly bht defective so replaced it and the shipment was taken on time. This time the replacement delivery msg came with ecom express executive phone number and a pin number . I have not got any call and the update msg I got was the product got delivered to me. Truth is I was not even there on that said date and time . I have not shared my pin to anyone. Now struggling with amazon and ecom to get the product back. Such an embarrassing situation at office as I did it for office . Pls expedite and help me get my product soon.
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Dear Sir/Mam,

                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,
                                  Team Ecom Express
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                                    Sajith Appu
                                    Jun 21, 2021
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                                    Address: Pulikkal (ho) ambalappara cherumundassery (po) ottapalam

                                    My bag and y shirt's not delivered delivery date is 17/06/202 delivery boy is cheating my place is ottapalam ( palakkad ) so i want to my product immediately so please help
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Dear Sir,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Team Ecom Express
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                                      JAGAT JEEBAN PRADHAN
                                      Jun 21, 2021
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                                      Address: Garhbanikilo , Garhbanikilo rice mill

                                      He has been came to deliver 4 time on my locality but every time he didn't come to at my door and call me a another place
                                      Tracking Id :- [protected]
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Dear Sir/Mam,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Team Ecom Express
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