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Ecom Express Complaints & Reviews

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Updated: Aug 20, 2025
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Ecom Express reviews & complaints page 116

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J
JAGAT JEEBAN PRADHAN
Jun 21, 2021
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Address: Garhbanikilo , Garhbanikilo rice mill

He has been came to deliver 4 time on my locality but every time he didn't come to at my door and call me a another place
Tracking Id :- [protected]
Ecom Express customer support has been notified about the posted complaint.
Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
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    Arav_shukla
    Jun 21, 2021
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    Website: Ecomexpress.in

    I ordered this product from a educational site and it showed out for delivery on 3rd of June later i got calls from the delivery executive that due to heavy rain he is not able to deliver my product on due date so i told him to deliver it next day when it is not raining he agreed but after then i got messages of my product getting delivered but it never got delivered and i was not able to get into contact with the delivery executive . Today, when i checked the track status of my product it showed that my product has gone in rto lock stage as my location was not properly mentioned and thus delivery could not be performed but the delivery man whom i talked with was knowing where is my house . Please help me get my product delivered, i am a student and the product are the modules for my neet prep.
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Jun 23, 2021
    Ecom Express Customer Care's response
    Dear Sir,

    Greetings from Ecom Express

    Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

    Regards,
    Team Ecom Express
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      S
      Sandeep0437
      Jun 21, 2021
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      Dear Customer, your "Pre-paid" shipment awb [protected] is out for delivery by ECOM EXPRESS executive Ph: [protected] PIN: 22755

      Still person not coming my residence from yesterday. I called many times

      Pl send me my parcel as soon as possible

      My No : [protected]
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Jun 23, 2021
      Ecom Express Customer Care's response
      Dear Sir/Mam,

      Greetings from Ecom Express!

      Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

      Regards,
      Team Ecom Express
      Verified Support
      Jul 08, 2021
      Ecom Express Customer Care's response
      Dear Sandeep,

      Greetings from Ecom Express!

      Please be informed that the said shipment is currently untraceable in our network and same has been informed to your shopping portal. Request you to kindly contact your shopping portal for assistance.

      We accept our sincere apologies for the inconvenience caused in this regards.

      Regards,
      Team Ecom Express
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        D
        Devaram Jakhar
        Jun 21, 2021
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        Address: Devaram jakhar ,jaton ki dhani,kurli road alakhpura,post Jharod,maulasar,nagaur raj.341506

        AWB number [protected] oder still not received at delivery address but order showing delivered, we putting many times compint through calling and online but still not single response ecom express end..please do needful and delivery my order on top most priority or return my order price..

        My cell no is [protected].

        Rewards

        DEVARAMJAKHAR
        Ecom Express customer support has been notified about the posted complaint.
        Verified Support
        Jun 23, 2021
        Ecom Express Customer Care's response
        Dear Sir/Mam,

        Greetings From Ecom Express.

        We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest.

        Regards,
        Team Ecom Express
        Verified Support
        Jun 27, 2021
        Ecom Express Customer Care's response
        Dear Sir,

        Greetings

        Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

        Regards,
        Ecom Express Team
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          S
          sankarnarayan6171
          Jun 20, 2021
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          Sir/mam, my order for AWB NUMBER : [protected] has not been delivered yet to me since 4 days . So, i request you to deliver my product TODAY as soon as possible as it is urgent
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Jun 23, 2021
          Ecom Express Customer Care's response
          Dear Sir/Mam,

          Greetings From Ecom Express.

          Thank you for writing to us. With reference to your query regarding the AWB number [protected], the said shipment is currently in transit. The Expected Delivery Date of the said shipment is 26th June.

          Regards,
          Team Ecom Express
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            D
            Dipankar23
            Jun 20, 2021
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            Address: Bahiyari baghel, derio, uttarpradesh

            Delivery agent always called us and ask for location, we state the address, he told us ok will come in evening. After that he doesn't deliver the parcel update remarks in track that address is wrong. This happened more 4-5 times. He always return the parcel. Other courier partner are always deliver the parcel on same address... Pls kind check and take action properly... My awb# [protected]
            Ecom Express customer support has been notified about the posted complaint.
            Dear Sir/Mam,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Team Ecom Express
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              B
              Bhaskar Jadapalli
              Jun 20, 2021
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              Hi

              As per recent status in my shipment delivery, the status is showing OFD locked, before that I had a bad experience with courier boy...he made a call to me and asking for OTP without delivery the product. When I refused to not saying OTP, he was not willing to deliver my product and not Even making any calls...Just for his proof he is making calls and not speaking anything and just cut the call..this is too worst service by ecom express

              Below are the details
              TRACKING ID : [protected]
              ORDER ID :EZ7331334

              Thanks,
              Bhaskar
              [protected]
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Jun 23, 2021
              Ecom Express Customer Care's response
              Dear Sir/Mam,

              Greetings from Ecom Express!

              Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

              Regards,
              Team Ecom Express
              Verified Support
              Jun 27, 2021
              Ecom Express Customer Care's response
              Dear Sir/Mam,

              Greetings from Ecom Express

              Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

              Regards,
              Team Ecom Express
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                A
                Azith
                from Delhi, Delhi
                Jun 20, 2021
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                Address: Mkr. Nagar, opposite Lic office,Devarakonda, 508248

                AWB [protected]

                I am a seller,

                11/06/201 pickup done 12/06/2021 Main hub Hyderabad transit hold it

                Next no transit forward where is my shipment it's semi cash on delivery, customer ayed half amount in advance, half amount COD 😡😡 worst it's estimate delivery 16/06/2021, , Today 20/06/2021, No any single moment from Hyderabad shipment where is it, I want to delivery Urgent take to action Worst too Neglect 3rd class service.
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Jun 23, 2021
                Ecom Express Customer Care's response
                Dear Sir,

                Greetings From Ecom Express.

                Thank you for writing to us. Pleased be informed that the delivery of the said shipment has been delayed. We are coordinating with our concerned team and get this expedited and shall keep you updated on the same.

                We regret for the inconvenience caused to you due to the delay in delivery of this shipment.

                Regards,
                Team Ecom Express
                Verified Support
                Jun 27, 2021
                Ecom Express Customer Care's response
                Dear Sir/Mam,

                Greetings From Ecom Express.

                With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                Regards,
                Team Ecom Express
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                  D
                  Dudi avinash
                  Jun 19, 2021
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                  I have been ordered few items in online shopping they are showing that it will be delivered within one week after one week when I see them those products in shopping app, it is displayed that product is undeliverable. All these happening due to the intelligence of your delivery boys. They are lazy to carry my products to my house 🏠so they are keeping returning the products to the merchent without my concern. Such e shamless behaviour😡😡
                  Ecom Express customer support has been notified about the posted complaint.
                  Dear Sir/Mam,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Team Ecom Express
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                    A
                    Anbazhagan muthukrishnan
                    Jun 19, 2021
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                    Address: Thindivanam e com express

                    Order not received
                    Ecom Express customer support has been notified about the posted complaint.
                    Dear Anbazhagan,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,

                    Team Ecom Express
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                      A
                      Anaswarasanthosh
                      Jun 19, 2021
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                      Address: Thalassery, Kannur

                      Irresponsible behaviour of delivery agent. Its been a week since the product came to the delivery centre. They are purposefully delaying the order delivery. I am very irritated with your customer service.
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 23, 2021
                      Ecom Express Customer Care's response
                      Dear Sir/Mam,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Team Ecom Express
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                        S
                        Simran1956
                        Jun 19, 2021
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                        I am not able to receive otp on my number due to last digit missing. Please update my number in order
                        Ecom Express customer support has been notified about the posted complaint.
                        Dear Sir/Mam,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Team Ecom Express
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                          Amanb97
                          Jun 19, 2021
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                          Address: 339/23,dlf colony rohtak

                          Sir 15 days ago i started work with meesho all order are from tohana near tohana bus stand, haryana.all product are pickup, delivered and returned by ecom express.after delivery all products are getting returned to me and as i check and open package i get all packages are blank .i will you all product order id ..they all are costly products..plz review this as soon as possible
                          All return order id is
                          [protected]
                          [protected]
                          [protected]
                          [protected]
                          Few are on the way
                          My contact number is [protected]
                          My name is aman
                          Contact me as soon as possible
                          Ecom Express customer support has been notified about the posted complaint.
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                            baashhajs
                            Jun 19, 2021
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                            Address: 5/214, PALLIKADU, KUMARAMANGALAM

                            Dear sir,
                            Today Ecom express delivery employee mr.mani([protected]) visited me for Adhar finger print verification process at that time of verification the below incidents were happened.

                            1. My address Kumaramangalam. But he make to come to tiruchengode for verification
                            2. After completion of process he asked me Rs.100 as a processing fee. I had given

                            Kindly provide your inputs about the above 2incidents

                            Regards

                            Sabeerbasha
                            [protected]
                            Ecom Express customer support has been notified about the posted complaint.
                            Dear Sir,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number starting with 10 or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
                            Dear Sir/Mam,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
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                              2
                              22 Mohammed Shakeel NF
                              Jun 19, 2021
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                              Product status showing its delivered but i didn't got any message or calls from courier service, I didn't got my parcel yet. Its a prepaid order, AWB number [protected]
                              No use to complain ecom express waste of time. Kindly deliver the parcel to me.
                              Ecom Express customer support has been notified about the posted complaint.
                              Dear Sir/Mam,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Team Ecom Express
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                                S
                                Stephy A Y
                                Jun 19, 2021
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                                Address: Aresseril. Kattoor PO, Kalavoor, Alappuzha

                                I ordered for a product from meesho on june 3rd 2031. From then onwards I was waiting for it.Today is june 19th.Till now I haven't received it.Am at my home and whenever I tracked my order it was shown that the product was undelivered because I was not available. I want my product as soon as possible.This is not just fair.
                                Ecom Express customer support has been notified about the posted complaint.
                                Dear Sir/Mam,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Team Ecom Express
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                                  M
                                  Megha rounak
                                  Jun 18, 2021
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                                  Address: 6-3-903 a/5 somajigudda Hyderabad Telangana 500082

                                  Order ID cs[protected]-[protected] and tracking number [protected] has been ofd lock since June 7.it has customer could not be reached... however no one has tried to contact me.kindly look into this and arrange for early delivery
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 21, 2021
                                  Ecom Express Customer Care's response
                                  Dear Megha,

                                  Greetings from Ecom Express!

                                  Thank you for writing to us. Please accept our apology for the inconvenience caused due to the non-delivery of your shipment. We shall take up the matter with the concerned team and expedite the delivery of your shipment.

                                  Regards,

                                  Team Ecom Express
                                  Verified Support
                                  Jun 21, 2021
                                  Ecom Express Customer Care's response
                                  Dear Sir/Mam,

                                  Greetings from Ecom Express!

                                  Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

                                  Regards,
                                  Team Ecom Express
                                  Verified Support
                                  Jun 27, 2021
                                  Ecom Express Customer Care's response
                                  Dear Sir,

                                  Greetings From Ecom Express.

                                  With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                                  Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                                  Regards,
                                  Team Ecom Express
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                                    Aadithya V Anand
                                    Jun 18, 2021
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                                    Address: Pincode : 670741

                                    For the kind consideration of ecom express,
                                    We receive very poor service from ecom express in our locality (Pincode: 670741).
                                    The ecom agents are just sitting in the office and marking the shipment as "undelivered as customer refused to accept it".
                                    This is not the first time I'm facing this issue. They are always doing the same. And the products are being returned to seller.
                                    Recently 2 of my products had the same situation AwB : [protected], [protected]
                                    The agents are not considering the customer. They are doing very poor service. Take necessary actions against them as early as possible for not getting this issue again.
                                    This is the message i received few minutes back : Your FLIPKART order AwB [protected] was undelivered as you refused to accept it - ECOM EXPRESS
                                    They don't even give a call and making the status as show above. This is so pathetic.
                                    Hope you would do the necessary as early.
                                    Thanks & Regards
                                    Ecom customer
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 21, 2021
                                    Ecom Express Customer Care's response
                                    Dear Aadithya,

                                    Greetings from Ecom Express!

                                    Thank you for writing to us. Please accept our apology for the inconvenience caused due to the non-delivery of your shipment. We shall take up the matter with the concerned team and expedite the delivery of your shipment.

                                    Regards,

                                    Team Ecom Express
                                    Verified Support
                                    Jun 27, 2021
                                    Ecom Express Customer Care's response
                                    Dear Sir/Mam,

                                    Greetings from Ecom Express

                                    Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                                    Regards,
                                    Team Ecom Express
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                                      Rangeen Suresh
                                      Jun 18, 2021
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                                      I've made a purchase from flipkart and the ecom express coirier tracking page showed that the product reached waleyar hub on June 15th. Since then there has been no updates regarding my product and I'm confused as to why there is this delay in delivery. I kindly request Ecom Express to provide an update on my order.
                                      Ecom Express customer support has been notified about the posted complaint.
                                      My AWB number is [protected]
                                      Dear Suresh,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,

                                      Team Ecom Express
                                      Rangeen Suresh's [Complaint's author] reply, Jun 23, 2021
                                      The AWB number is 2709653941
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                                        Anbazhagan muthukrishnan
                                        Jun 18, 2021
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                                        The object has not been handed over to me. I have received information that I have handed over the item.
                                        Ecom Express customer support has been notified about the posted complaint.
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