Submit a Complaint
Claimed

Ecom Express Complaints & Reviews

www.ecomexpress.in
1.8
Updated: Aug 20, 2025
Complaints 6463
Resolved
1266
Unresolved
5197
So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Ecom Express

Having problems with Ecom Express?

File a complaint and get it resolved by Ecom Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Clothing, Shoes & Accessories
Ecom Express

Ecom Express reviews & complaints page 117

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Ala Vamsi
Jun 17, 2021
Report
Copy

Address: 12/27, Kothapeta,dhone-518222,Kurnool dist,ap
Website: From AJIO

Ecom Express Executive [protected] PIN 86153 will deliver your ajio AWB [protected] today. Rs 389.0 payable. Delivery code 405903,
The delivery boy has not been responsive to my call he had calling but not speaking and putting it a side the delivery boy name is Johnny, and his contact information is [protected]
Ecom Express customer support has been notified about the posted complaint.
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    K
    Keethuchippy
    Jun 17, 2021
    Report
    Copy

    I have ordered a package with Id [protected] and it's delivery date was 8th June 2021. The package has not arrived yet and I haven't received any calls from the delivery person. Now the status is showing as RTO lock applied. I don't want the item to be returned. I need it in an urgent basis.
    Ecom Express customer support has been notified about the posted complaint.
    View replies
    Dear Sir/Mam,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Team Ecom Express
    Reply
    Helpful
    1 other people found this review helpful
    1 found this helpful
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      L
      Lkhm
      Jun 16, 2021
      Report
      Copy

      My name is lakshmi...I order a I series 6 smart watch but they delivered me a local product and also some wooden pieces they took 1800 rupees and asked them for return policy but now they are not responding to me...their number is [protected] it's a fraud they are simply cheating people...do kindly respond
      +2 photos
      Ecom Express customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        ABHILASH M Ramesh
        Jun 16, 2021
        Report
        Copy

        Address: Madugiri

        This was the 3rd time its happen without asking us r informing us they cancel the order themselves, Ecom Madugiri.
        Ecom Express customer support has been notified about the posted complaint.
        View replies
        Dear Sir/Mam,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Team Ecom Express
        Reply
        Helpful
        1 other people found this review helpful
        1 found this helpful
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          M
          Mridul Khandelwal
          Jun 16, 2021
          Report
          Copy

          Ecom express delivery man calls and said to deliver the order .after that he didn't come to land on the order and listed up there a lie that I refused to take order which is totally false. This happens to my recent three orders and every time . Service is really very bad
          Ecom Express customer support has been notified about the posted complaint.
          View replies
          Dear Sir/Mam,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Team Ecom Express
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            V
            Venkateshagowda G H
            Jun 16, 2021
            Report
            Copy

            Address: 8660366620 call or message me the updates

            Training ID: [protected]
            My prepaid product currently in Davanagere. They are not delivering my product to holesirigere (Destination), they are not responding.
            Delivery expected date is over already.
            7 days of delay. Please consider it seriously. It is urgent. Understand the customers problem. Take action immediately. They should deliver my parcel soon.
            Ecom Express customer support has been notified about the posted complaint.
            Helpful
            1 other people found this review helpful
            1 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              G
              Gyansai kallury
              Jun 16, 2021
              Report
              Copy

              Shipment is delayed by two weeks . AWD-[protected]. customer number is not working .
              Ecom Express customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                D
                Devaram Jakhar
                Jun 16, 2021
                Report
                Copy

                Address: Mr.Devaram Jakhar,Jaton ki dhani frond side water tanki,Kurli road alakhpura,Post Jharod,via maulasar,dist Nagaur,Raj.341506

                This is to inform you that above mentioned AWD number parcel delivered but still not received, we have register compliant through phone no [protected] but not received confirmation from your end, delivered boy call received yesterday morning for address confirm but parcel not received at address, Please check and send my immediate at mentioned below address.
                +1 photos
                Ecom Express customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  R
                  Reshma Tirkey
                  Jun 16, 2021
                  Report
                  Copy

                  I have ordered on 1st june
                  Product got received in Bhongir 12 km away from my place
                  They are not delivering it
                  I never got a call also
                  Now it is showing RTO lock
                  +2 photos
                  Ecom Express customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    Rithu12
                    Jun 16, 2021
                    Report
                    Copy

                    Website: ecomexpress.in

                    I have ordered my product on last may 31st.
                    I did not receive my product yet
                    In the status column its showing that shipment rto locked
                    Ecom Express customer support has been notified about the posted complaint.
                    View replies
                    Dear Sir/Mam,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Team Ecom Express
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      K
                      Ksnt
                      Jun 15, 2021
                      Report
                      Copy

                      Still I didn't get refund for the order#[protected] canceled on 9th May 2021.I tried to call customer care number# many times but not refunded yet. Every call they will take details and promise it will be refunded by tomorrow. They will not give complaint reference also. All tele callers are well trained to cheat customer. I told them, I will register case in consumer court. They told you can.

                      I went to shop and asked them status. They told 99% chance you will not get refund.
                      +1 photos
                      Ecom Express customer support has been notified about the posted complaint.
                      Jun 15, 2021
                      Updated by Ksnt                       Order canceled on 9th May 2021, more than one month back
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        J
                        Jayminsinh
                        Jun 15, 2021
                        Report
                        Copy

                        Address: Mumbaii

                        I send it prcel in mumbaii your accecativ not delivered parcel for customers
                        +1 photos
                        Ecom Express customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          N
                          Nasimnas
                          Jun 15, 2021
                          Report
                          Copy

                          We are not your slaves we are your customer ok please ensure your delivery boys are behaving mannerly to customer ok 👍 one of your delivery boy behaved such harrassing behave and talked rude and toughly we are not your responsibility we are your customer iam going to file a complaint against your service
                          Ecom Express customer support has been notified about the posted complaint.
                          Jun 15, 2021
                          Updated by Nasimnas                           We are not your slaves we are your customer ok please ensure your delivery boys are behaving mannerly to customer ok 👍 one of your delivery boy behaved such harrassing behave and talked rude and toughly we are not your responsibility we are your customer iam going to file a complaint against your service
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            ajay pandav
                            Jun 15, 2021
                            Report
                            Copy

                            Address: GROUND FLOOR, 113, PARSOTTAM NAGAR CO OP HOUSING SOCIETY,, NEAR RUXMANI SOCIETY, KATARGAM, surat. gujarat

                            Mai ek meesho supplier hoon. aur mera order pickup karne koi nahi aa raha hai.

                            meesho order number[protected]_1
                            Ecom Express customer support has been notified about the posted complaint.
                            View replies
                            Dear Sir/Mam,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              K
                              kissshore
                              from Chennai, Tamil Nadu
                              Jun 15, 2021
                              Report
                              Copy

                              My order has been dispatch through Ecom Express on 3rd june.

                              Air Way Bill No. :- [protected]

                              And it has reached to the Chennai Hub on 8th June.

                              From 8th onward, I was awaiting for that order, but order was not delivered.

                              Till now they haven't delivery the Product and while calling to their customer service they are telling that the OFD Lock is there.
                              Ecom Express customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                Ajit kumar pradhan88
                                Jun 14, 2021
                                Report
                                Copy

                                Address: RAIRAKHOL

                                I have booked several slot for provide my kyc to up grade
                                my paytm account / wallet. but agent of ecom express rairakhol inefficient. Since june 1 2021 i have booked several slot but i couldn't get service properly. Till now my paytm account show kyc pending.
                                Ecom Express customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  samdh20
                                  from Chennai, Tamil Nadu
                                  Jun 14, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: MDR789, Thenur, Tirukazhukundram, Tamil Nadu 603001

                                  Dear sir/ mam
                                  I Purchased an item from bewakoof that received 2 weeks before to my nearest ecom hub, And It was out for delivery... but in tracker it shows that "Consignee requested for future delivery" ... even I did received call from ecom delivery boy, i said the route to my home and he said he'll come in 15 mins and then he updates the status as customer not available .. I tried to call him but system says that my pin is wrong

                                  Wrong update given by delivery executive
                                  Date of incident : 13/06/2021
                                  +2 photos
                                  Jun 14, 2021
                                  Complaint marked as Resolved 
                                  Nobody calls me or mailed me but the complaint status is also marked as resolved, i thought the ecom is the only one worst in service for the customer look like this portal also looks worst
                                  Ecom Express customer support has been notified about the posted complaint.
                                  View replies
                                  I request please return for delivery .my order sari but not same sari .not good colour.plz return sari and my money return plz.
                                  Reply
                                  Helpful
                                  7 other people found this review helpful
                                  7 found this helpful
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    V
                                    vshnuprya
                                    Jun 14, 2021
                                    Report
                                    Copy

                                    Address: Kottayam

                                    The worst service!! I ordered few items from Ajio and it was shipped through Ecom expressed. It shows the order reached kottayam days before and its marked " location unreachable" " customer asked for future delivery". Really? Nobody contacted. Just making lame excuses. If you can't do your duty properly, just don't take up the order.
                                    This is not the first time I'm experiencing this kinda worst service from Ecom express.
                                    Look into this matter ASAP.
                                    AWB number: [protected]
                                    Order number:[protected]
                                    +2 photos
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Jun 19, 2021
                                    Updated by vshnuprya                                     I received the order 2 days back.
                                    It was super late. And order which reached Delivery centre on June 6th was delivered on 16th June.
                                    Worst service and highly unsatisfied.
                                    Helpful
                                    1 other people found this review helpful
                                    1 found this helpful
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      Akash0101
                                      Jun 13, 2021
                                      Report
                                      Copy

                                      It shows pick up failed shipment not ready for past two days my AMB no. Is [protected]. Please resolve the issue and deliver it within 2 or 3 days
                                      Ecom Express customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Sir/Mam,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Team Ecom Express
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        M
                                        megh vashist
                                        from Ambala, Haryana
                                        Jun 13, 2021
                                        Report
                                        Copy

                                        Ecom Express is not delivering the Pre-paid" shipment awb [protected] for which the delivery date was 7th june, 2021.After calling like 50 times since then there was no action taken from there side.They update false information of calling but actually no call was made to deliver.Please take proper action.
                                        Ecom Express customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Sir/Mam,

                                        Greetings from Ecom Express

                                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                        Regards,
                                        Team Ecom Express
                                        Reply
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Nike India
                                          1
                                          (536)
                                          Ghosh Exports
                                          1
                                          (3)
                                          Relaxo Footwear
                                          1
                                          (317)