Ecom Express Complaints & Reviews

My parcel reached Kushalnagar Econ office 5-june 2021, but delivery boy contact me at Evening 7 c clock and he told i will deliver your courier by tomorrow and then today I didn't receive my parcel and I trying to contact him through PIN but not use. Then track my parcel through AWB number it shows Undelivered due to covid what is this nonsense Ecom. ### this courier company and ashamed to Delivery boy.

AWN [protected] Parcel status deliverd But parcel didn't Receive me
Whear my parcel

Please deliver the item
Order ID [protected]

Please unlock delivery.
Order ID [protected]

My name is Nitin Kumar and my shipment number is - [protected].

Sir I have a complaint against your service. My delivery date was 4/5/2021 your delivery agent called that day and he asked me the secret delivery code and said that you will be delivered after 30 minutes of telling the code I did not tell and delivery was not done that day then I called customer care at night and complained and they said that we will take action and He said that we will deliver you on 5/6/2021. And then on 5/6/2021 i spoke to customer care 2 times before 8pm Once he said that delivery boy will deliver your courier till 8 o'clock and next time he said your delivery will be deliver in next 24 hours (meanwhile on 6/6/2021).

Is this your service? Do you satisfy your customer by giving this service. You are not taking any action on customer's complaint.

I request you please fix your service.

Thank You.

My order it's in RTO lock. I have placed order in 16/5/2021 the courier partner was Ecom Express. In 22/5/2021 it's in waleyar hub.Now it's showing returned. How I receive my parcel. I want . Due to covid redzone here and also pincode deactivated. Plz understand this situation. I want my parcel back.

I have order from pharmeasy.in. Since May 23rd 2021 As I understand due to covid restrictions I have check track in ecom express and it show in-transit in Nellore but the delivery order destination is Nellore. The ecom express track is not update everyday and did not mention the reason of delay either SMS or email or whatever. I have complaint two times thru call and it reply and said like will update 24 hours. Normal any delivery max one week but now it is 2 weeks completed. I want to know, what’s is reason of delay and why did not update AWB track status data every day in ecom express?

Different stares and quality is not good

I ordered a lamp worth Rs .399 in https://shopiestuff.myshopify.com/ on 27th april 2021.There was no mail updates or package been delivered to us.

Attaching the relevant pics .

Kindly help me to get the refund.

Hi Team,

I have not received the package yet which is with you since 29th May. The tracking status showing the consignee requested for the reschedule of delivery but that is not correct. On 28th May evening, Ecom Express delivery guy called me asking whether he can deliver the package on next day. But he didnt come. We could nt make a return call to the number he called me and if i try to call the customer care number, the virtual assistant saying someone will contact you soon. But no luck till now after a week.

So i am writing this in this forum. Please deliver my package as soon as possible.

I order so mANY TIME aa dress from meesho my order no[protected] that executive didn't come to our home how dare that ### executive return my products .afternoon 12:45 he call us asking r u n home I said I m n home oly .we r at home oly he didn't come that ### unavaible CUSTOMER so the status of our delivery s undelivered.i want villupuram ecom express contact no with address immediate

This is from Bangalore. I have booked through Ecom to my customer.. they have not received it till now . It will show out for delivery.. they send otp also .. the delivery person will call and won't speak... Later a msg will be sent customer not available delivery failed .. this happened three times.. I called the customer care also they have escalated the issue and the product will be delivered within 24 hrs and same thing keeps repeating... Very disappointed with it very very bad experience.. I hope this problem will be solved... And an action will be take against this as I have read the same problems and reviews faced by many people...
AWB no: [protected]

I'm Chandra from Tamil nad. I placed an order the courier partner was Ecom express. 07/05/2021 it reached my hometown Kangayam (TN) on 17/05/2021. But still now not delivered. I contact the courier boy he is not ready to come and deliver the parcel. Parcel supplies are allowed in covid situation. We can't go and receive bcoz of lockdown. Now it's showing returned and now in bamgalore. It's a prepaid order. How i receive my parcel. Wat yo do

Your ONLINE order AwB [protected] was undelivered as the address was unlocatable. For further instructions, click http://ecxp.in/?q=[protected] - ECOM EXPRESS...
This is the actual message received yesterday...if it in this case the courier person need to call...
If he called I should find the track of Flipkart miss calls...I didn't find in my phone...
The message should be as the courier person unable to contact me...but the message is unlocatable.
So I have again linked to the site and made again the delivery date update.
Today I have received the message as the courier is coming...
Now I received the call but I'm unable to pickup at the moment so I called back
.but it took so much time to connect to the concern
After so many attempts the person responded but with a rude nature wjich is not at all acceptable behaviour he replied as it's not going to delivery anymore...as already attempts made.
I[censored]r service is not going to do the required then what is the need of You to connect with Meesho and I need the product by to day...
So I need to see how it going to deliver my product.
The person asked us to do complaint ...what I want to do he asked me to do...is with this type of behaviour Ur hiring the employee

I have order a knife from snapdeal and it’s been put through ecom express to deliver it to me but instead the delivery service provided by them is unethical and worst human behaviour
Mark this these delivery personals they don’t come to your door to deliver / not ring the bell or knock on you door on the specified address
They don’t provide no prior notice on what time the delivery would be made all they do is call from a unregistered phone no which you cannot make a call back
Even when I attend the call they dont wish to speak and mark the delivery as unsuccessful and would cancel the delivery
This shows lack of training to delivery professionals and worst customer service
I’m highly offended by this I would take this to court if I can and teach these guys a lesson about customer is god!

The order is showing that consigned for further delivery this is very bad till now didn’t receive any products

Sir/mam, my order for AWB NUMBER : [protected] has not been delivered yet to me since 4 days . So, i request you to deliver my product TODAY as soon as possible as it is urgent.

Still waiting for delivery very bad services of ecom, every day making it delay. Still the shipment have not been delivered..

Please let us know where to make complaint. I am going to cancel the order already, already informed to shippers never use this services.

My shipment was lying to hoshangabad since 20/05/21 to 27/05/21.

And when I was calling during this period then they were telling us to wait till 24/05/2021.

And on 29/05/21 they update the wrong status as wrong address, and from that day they are telling everyday tomorrow the shipment will be delivered.

But today is 04/05/21 but still my shipment is not delivered. If you loss the shipment then please update to website.

Ecom is harrassing me mentally, because they tell us lie every day. But no one work on their commitment..

Request to ecom please update the actual status
.

I have ordered blue cotton suit set for Rs 848 but I have received wrong product kindly help me to get what I ordered orelse do refund..
Invoice no cwmn748
Awb [protected]

After following up 7 times with Delivery partner (raised 2 complaints on why they are mentioning false remarks on tracking status and false promises) and 2 times with adidas customer service (false promises made again). The outcome was false promises by Ecommerce express and Adidas customer care and now my order is cancelled. Ridiculous service and customer lost and never recommending adidas to others, customer satisfaction gone down the drain!!