Ecom Express Complaints & Reviews

Hi Team,

I have been chasing Ecom Express team since Jun 1st 2021 for delivery of the product but I do not receive any piece of information. Amount is already been paid.

Now they have updated the status as "Shipment RTO Lock" on 7th Jun 2021.

Amazon or I neither have not cancelled the order and the agent Rohit is irresponsible of handling the customer concern. Request someone to take a look at the request and help delivering the product and also provide strong feedback to agent Rohith.

Hope you address this query. In case of any information needed please call me on [protected].

Best,
Murali K Polasi.

Hi,
This is my AWB number Ecom Express - [protected] I ordered coconut fertilizer from ugaoo and the package reached Kundapura delivery point on 25/05/2021 But the delivery guys did not call nor did they attempt delivery. They kept on updating false satus as 'CUSTOMER unavailable' I mean are you ### kidding me? Who stays outside during these lockdown days. I and my whole family was in my house waiting for the package 24*7. Yet they did not deliver it. I contacted CUSTOMER care. You would think that the company actually has contact details of its delivery centers and agents. Again wrong. This is so unprofessional as the CC told me the company doesnt keep track of its delivery center contact details. They kept answering that the package will be delivered in 24-48 hours and how deeply sorry they were. I think they have no drops of humanity left in them to keep promising such things. This happened thrice which means I waited for 48 hours three times. But after all these, do you know what happened? They are returning my package.
I am claiming Rs 1 lakh compensation for non delivery of my essentials and playing the waiting game with fraud updates and bad CUSTOMER service.
These delivery guys need to be fired and these scums need to be taught a lesson.

The product has reached my city 20 days back but not delivered still no calls from any delivery agent. no proper response

AWB no: [protected]

Hi sir, I am anil .I am ordered from ajio and product will be out for delivery but delivery boy doesn't call me .he said "u r come to office to take the product". after that he doesn't respond for 2
days.i want that product it's very urgent
Order tracking ID =[protected]

I have not ordered material . Wrongly delivered to me and charged 950 . Please refund the same.

Regards

Satyendra Singh Rajpoot

Mo . - [protected]/[protected]

Sir,
My product with ID [protected] has reached destination hub on June 1st.. Till now the delivery person did not contacted me and it's been under OFD lock for last three days.. When the out of delivery messages came(on June 1, 2 and 3), I called the Ecom express but they say that the executive pin number provided is wrong. I have to get my order urgently so please do the needed asap
Thankyou,
Jeena Jacob

I have ordered a product in Amazon on 3rd - still have no idea about where the package is ?

The website also down

When can I get my package

To whom I suppose to contact ?

Sir/mam, my order for AWB NUMBER : [protected] has not been delivered yet to me since 4 days . So, i request you to deliver my product TODAY as soon as possible as it is urgent.

My parcel reached Kushalnagar Econ office 5-june 2021, but delivery boy contact me at Evening 7 c clock and he told i will deliver your courier by tomorrow and then today I didn't receive my parcel and I trying to contact him through PIN but not use. Then track my parcel through AWB number it shows Undelivered due to covid what is this nonsense Ecom. ### this courier company and ashamed to Delivery boy.

AWN [protected] Parcel status deliverd But parcel didn't Receive me
Whear my parcel

Please deliver the item
Order ID [protected]

Please unlock delivery.
Order ID [protected]

My name is Nitin Kumar and my shipment number is - [protected].

Sir I have a complaint against your service. My delivery date was 4/5/2021 your delivery agent called that day and he asked me the secret delivery code and said that you will be delivered after 30 minutes of telling the code I did not tell and delivery was not done that day then I called customer care at night and complained and they said that we will take action and He said that we will deliver you on 5/6/2021. And then on 5/6/2021 i spoke to customer care 2 times before 8pm Once he said that delivery boy will deliver your courier till 8 o'clock and next time he said your delivery will be deliver in next 24 hours (meanwhile on 6/6/2021).

Is this your service? Do you satisfy your customer by giving this service. You are not taking any action on customer's complaint.

I request you please fix your service.

Thank You.

My order it's in RTO lock. I have placed order in 16/5/2021 the courier partner was Ecom Express. In 22/5/2021 it's in waleyar hub.Now it's showing returned. How I receive my parcel. I want . Due to covid redzone here and also pincode deactivated. Plz understand this situation. I want my parcel back.

I have order from pharmeasy.in. Since May 23rd 2021 As I understand due to covid restrictions I have check track in ecom express and it show in-transit in Nellore but the delivery order destination is Nellore. The ecom express track is not update everyday and did not mention the reason of delay either SMS or email or whatever. I have complaint two times thru call and it reply and said like will update 24 hours. Normal any delivery max one week but now it is 2 weeks completed. I want to know, what’s is reason of delay and why did not update AWB track status data every day in ecom express?

Different stares and quality is not good

I ordered a lamp worth Rs .399 in https://shopiestuff.myshopify.com/ on 27th april 2021.There was no mail updates or package been delivered to us.

Attaching the relevant pics .

Kindly help me to get the refund.

Hi Team,

I have not received the package yet which is with you since 29th May. The tracking status showing the consignee requested for the reschedule of delivery but that is not correct. On 28th May evening, Ecom Express delivery guy called me asking whether he can deliver the package on next day. But he didnt come. We could nt make a return call to the number he called me and if i try to call the customer care number, the virtual assistant saying someone will contact you soon. But no luck till now after a week.

So i am writing this in this forum. Please deliver my package as soon as possible.

I order so mANY TIME aa dress from meesho my order no[protected] that executive didn't come to our home how dare that ### executive return my products .afternoon 12:45 he call us asking r u n home I said I m n home oly .we r at home oly he didn't come that ### unavaible CUSTOMER so the status of our delivery s undelivered.i want villupuram ecom express contact no with address immediate

This is from Bangalore. I have booked through Ecom to my customer.. they have not received it till now . It will show out for delivery.. they send otp also .. the delivery person will call and won't speak... Later a msg will be sent customer not available delivery failed .. this happened three times.. I called the customer care also they have escalated the issue and the product will be delivered within 24 hrs and same thing keeps repeating... Very disappointed with it very very bad experience.. I hope this problem will be solved... And an action will be take against this as I have read the same problems and reviews faced by many people...
AWB no: [protected]