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Ecom Express Complaints & Reviews

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1.8
Updated: Aug 20, 2025
Complaints 6467
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1268
Unresolved
5199
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Ecom Express reviews & complaints page 125

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P
Purushottam Meravi
May 25, 2021
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Address: Gwalior

My name is Purushottam Meravi. Because of some serious reason I am unable to collect my order (tracking number is[protected] so I want to cancel my order.Please cancel it and send me a confirmation.
And Sorry for the inconvenience.
Ecom Express customer support has been notified about the posted complaint.
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Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
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Purushottam Meravi's [Complaint's author] reply, May 27, 2021
Tracking ID: 436389597
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    Sonu Mollick
    May 25, 2021
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    Delivery guy is not coming for delivery and asking for me to come to another place which is 3 km away from my home, and this is the third attempt
    Ecom Express customer support has been notified about the posted complaint.
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    Dear Sir/Mam,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Team Ecom Express
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      A
      Abhishek Shann
      May 25, 2021
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      Respected sir,

      My awb no is [protected]
      And my order was shipped on 22nd may and i didn't recive any call or the shipmemt was not brought to my address and it has been 3 days that my order is in ofd lock. From last 2days they are just telling me that my problem will be resolved in 24 hours but no action has been taken yet and i have to get that courier urgently.
      And the called me on Sunday said shipment will be sent and then after they didn’t gave any response from there side now the shipment location showing as gurugram instead of Kolkata i want it back to my address urgently

      Please help me.
      Thank you
      Abhishek
      Ecom Express customer support has been notified about the posted complaint.
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        J
        jack12303
        May 25, 2021
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        Sir/mam, my order for AWB NUMBER : [protected] has not been delivered yet to me since 4 days . So, i request you to deliver my product TODAY as soon as possible as it is urgent.
        +1 photos
        Ecom Express customer support has been notified about the posted complaint.
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          T
          Thunga m.p
          May 24, 2021
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          My delivery date is 16th of may but it's already a 24th of may I didn't get my product yet.delivery guy called me but he didn't speak anything means call doesn't connect and he updated failed delivery from 6-7days I don't have any number to call him back if it is other products it's k to deliver late but it medicine we need it emergency please deliver soon it's my request . delivery guy playing a game I didn't come to my location and he never called me twice please take action to deliver guy
          Ecom Express customer support has been notified about the posted complaint.
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          Dear Sir/Mam,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Team Ecom Express
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            S
            SapnaRamrakhyani
            May 24, 2021
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            I missed to receive the call and they have mentioned that I wasn't available . Don't have delivery agent number to talk personally and inform I am available . Also, the IVR doesn't take my pin as valid.
            Customer care number as mentioned is constantly busy.
            Ecom Express customer support has been notified about the posted complaint.
            Verified Support
            May 26, 2021
            Ecom Express Customer Care's response             Dear Sir/Mam,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Team Ecom Express
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              D
              deeps116
              May 24, 2021
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              Received message that product will be delivered today i.e.,[protected] but it is not delivered and I got the message that the product is delivered. what kind of delivery system it is? Please do something make product to reach.
              Ecom Express customer support has been notified about the posted complaint.
              View replies
              Dear Sir/Mam,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Team Ecom Express
              Reply
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                K
                Keerthi Jayasekaran
                May 24, 2021
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                I did not receive my order placed and the delivery person called and said will deliver today but today odf lock has been applied to my order..I dont know what's the matter in delivering the product on time..it was days back my order should have been delivered.
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Dear Sir/Mam,

                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Team Ecom Express
                Reply
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                  M
                  manuchan1234
                  May 24, 2021
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                  Sir/Mam, My order for AWB NUMBER : [protected] Has not yet Delivered to me since 4 days and still delayed further 3 days. So, kindly deliver my Package NOW Itself AS Early As Possible.
                  +1 photos
                  Ecom Express customer support has been notified about the posted complaint.
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                    M
                    manuchan1234
                    May 24, 2021
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                    Sir/Mam, My order for AWB NUMBER : [protected] Has not yet Delivered to me since 4 days and still delayed further 3 days. So, kindly deliver my Package NOW Itself AS Early As Possible.
                    +1 photos
                    Ecom Express customer support has been notified about the posted complaint.
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                      M
                      manuchan1234
                      May 24, 2021
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                      Sir/Mam, My order for AWB NUMBER : [protected] Has not yet Delivered to me since 4 days and still delayed further 3 days. So, kindly deliver my Package NOW Itself AS Early As Possible.
                      +1 photos
                      Ecom Express customer support has been notified about the posted complaint.
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                        D
                        Diksha Maddheshiya
                        May 23, 2021
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                        On 20th may evening about 6:30 pm. Pickup boy came and took reverse pickup parcel and after that when I track him then I saw he updated reverse pickup not complete.How this is possible and I don't have that guy mobile number and name.Kindly see the attached order no. and screenshot and I also have a voice record for reference
                        +4 photos
                        Ecom Express customer support has been notified about the posted complaint.
                        May 24, 2021
                        Updated by Diksha Maddheshiya                         They neither call nor sms and still the problem is not solved..Sir as a proof I have a voice recording of that delivery boy but still they didn't send a msg successful pickup
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                          D
                          Dikshamaddhesh2
                          May 23, 2021
                          Resolved
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                          Resolved

                          On 20th may evening about 6:30 pm. Pickup boy came and took reverse pickup parcel and after that when I track him then I saw he updated reverse pickup not complete.How this is possible and I don't have that guy mobile number and name.Kindly see the attached order no. and screenshot for reference
                          +4 photos
                          May 23, 2021
                          Complaint marked as Resolved 
                          Ecom Express customer support has been notified about the posted complaint.
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                          Not perfect the product

                          Pickup boy picked up parcel but when I track then he updated reverse pickup not complete and return cancelled - Comment #3869958 - Image #0
                          Pickup boy picked up parcel but when I track then he updated reverse pickup not complete and return cancelled - Comment #3869958 - Image #1
                          Reply
                          Not this product

                          Pickup boy picked up parcel but when I track then he updated reverse pickup not complete and return cancelled - Comment #3869959 - Image #0
                          Pickup boy picked up parcel but when I track then he updated reverse pickup not complete and return cancelled - Comment #3869959 - Image #1
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                            J
                            Januhanur
                            May 23, 2021
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                            Address: Chamarajanagar karnataka state india

                            Since I make an order through flipkart
                            The order has to be reached 19 may to my nearest ecom express but till they are nit delivered my order they themselves cancel the delivery and upload as customer refused to get some pls resolve
                            +1 photos
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                              T
                              Tosaranjan Sahu
                              from Kāmārhāti, West Bengal
                              May 23, 2021
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                              Address: No. 14/12/2, Samalka,Old Delhi-Gurgaon Road New Delhi New Delhi District Delhi India - 110037

                              My awb no[protected] as ecom express doorstep delivery why delivery boy is not delivering all of your staff are non responsive delivery boy automatically undelivered my product pls ecom stop it i[censored] can't provide good amount of delivery service plz shutdown your service worst service ever
                              +1 photos
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                                B
                                bhar4321
                                May 23, 2021
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                                Sir/Mam, My order for AWB NUMBER : [protected] Has not yet Delivered to me since 4 days and still delayed further 3 days. So, kindly deliver my Package NOW Itself AS Early As Possible.
                                +1 photos
                                Ecom Express customer support has been notified about the posted complaint.
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                                  B
                                  bhar4321
                                  May 23, 2021
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                                  Sir/Mam, My order for AWB NUMBER : [protected] Has not yet Delivered to me since 4 days and still delayed further 3 days. So, kindly deliver my Package NOW Itself AS Early As Possible.
                                  +1 photos
                                  Ecom Express customer support has been notified about the posted complaint.
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                                    R
                                    rider_shivgupta
                                    May 23, 2021
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                                    Address: L-312, Laxman Puri Chowk Near White House, Paharganj New Delhi 110055

                                    Dear Team,
                                    Tracking ID :[protected],[protected]

                                    The Product Cost is 11, 199 INR for[protected] with Tracking ID[protected] and 6898 INR for ( Order ID :[protected] Tracking ID :[protected].

                                    I want the package which is misplaced my E-com Courier Company else I want full refund of the package amount.

                                    Please Call me at : +91-[protected]

                                    Thanks & Regards.
                                    Gupta Computer Care
                                    Ecom Express customer support has been notified about the posted complaint.
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                                      V
                                      Vijimish
                                      May 22, 2021
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                                      Hello,

                                      When will you deliver my package [protected]?

                                      Why it’s getting delayed??
                                      Ecom Express customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Sir/Mam,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Team Ecom Express
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                                        B
                                        bhar4321
                                        May 22, 2021
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                                        Sir/Mam, My order for AWB NUMBER : [protected] Has not yet Delivered to me since 4 days and still delayed further 3 days, So, kindly deliver my Package NOW Itself AS Early As Possible.
                                        +1 photos
                                        Ecom Express customer support has been notified about the posted complaint.
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