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Ecom Express Complaints & Reviews

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Updated: Mar 11, 2025
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Ecom Express reviews & complaints page 129

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S
Sayyami
May 13, 2021
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Want to change my address

I want to change address of my parcel whose order no. is 253314 and ecom express air tracking no. is [protected].

Old address
78-B, Kalani Nagar, Airport Road, Indore 452005

New address
House no. 25, Opposite of Mittal Electronics, Hanuman Mandi, Nalkheda, 465445...
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Saipriya Varadapureddi
May 13, 2021
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Ecom express agent no: [protected]
AWB: [protected]
The delivery guy denied to deliver my order to door step. He came to my place, but he dont want to deliver order to my house. When i asked him to deliver, he replied rudely. He is very arrogant and harsh. While i am talking, he disconnected the call two times and didn't answered. The way he speaks is very disrespectful. He is saying to give complaint and do whatever u want. Don't order online, go and buy outside. Not at all satisfied. Please take action against him.
Ecom Express customer support has been notified about the posted complaint.
Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
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    udit urmaliya
    May 13, 2021
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    Address: village-jhiriya, post- nanhawara kalan, tehsil-vijayraghavgarh, district-katni, MP, pincode-483775

    The near by delivery office of ecom not delivering my flipkart order and when i call him he says collect the order from office and then i say you have to deliver the order at my home because i have pay for this he said he will not do this and cancel my order since i needed this so i go to his office but he didn't give my order and arguing with me ..he is totally arogant and irresponsible. please take action against him
    Ecom Express customer support has been notified about the posted complaint.
    Dear Sir/Mam,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Team Ecom Express
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      F
      Foji Meena98@gimal Com Foji Meena
      May 12, 2021
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      Address: जिला दौसा तहसील सिकराय गांव ठीकरिया फिन कोड 303509

      Order ID or AwB number भेजे और पार्सल भेजे
      Ecom Express customer support has been notified about the posted complaint.
      जो आप लोगों ने भेजा वह गलत पार्सल आ गया है जो फोन बुक किया था उसको भेजे

      Mobile phone TILTony A 13 Boomsale.in - Comment #3833544 - Image #0
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        S
        shafg
        May 12, 2021
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        I have returned a parcel on 10th April 2021. The pickup agent didn't provided any slip/message for successful pickup. Now it has been more than a month that pickup status is showing - 'not completed' although it was successfully completed.
        Due to this MEESHO is also not providing me any resolution.
        I haven't received y refund amount of 997/- for more than a month.

        AWB/tracking : [protected]

        Kindly look into this ASAP.
        Ecom Express customer support has been notified about the posted complaint.
        May 16, 2021
        Updated by shafg
        Company notified, still no response. No call/email as of now
        Dear Sir,

        Greetings

        As per the Update, the shipment has been returned back to you.

        You can contact your shopping portal for assistance.

        Regards,
        Ecom Express team
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          S
          Sunny_.kumar
          May 12, 2021
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          Address: Tapin North 23 No. , Premnagar, Ramgarh, Jharkhand. Pin Code - 825326
          Website: ecomexpress.com

          For continuously three days, my product is showing out for delivery and still not delivered. Delivery person doesn't contacted yet. I have been for my important parcel.

          Kindly look into it and take it seriously. Also the delivery person's negligence is becoming a habit day by day. Even in other orders, this situation happened.

          Kindly look into it and reply soon.

          Thanks !!
          Ecom Express customer support has been notified about the posted complaint.
          Dear Sir/Mam,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Team Ecom Express
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            S
            Sam Sm
            May 12, 2021
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            Address: Pavagada ecom Express service very worst

            Pavagada ecom express service!!!### offfffff very very lazy fellows these guys in the pavagada ecom express hub very very poor service not even CALL TO CUSTOMER for delivery but they automatically put in to return ### off please don't trust they are making foolish to everyone very very poor service 1 star is also not eligible this hub please remove thier license otherwise total ecom express will loose your rating
            Ecom Express customer support has been notified about the posted complaint.
            May 12, 2021
            Updated by Sam Sm
            Please remove pavagada ecom express hub service license very very poor service
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              A
              Aishwaryadas
              May 12, 2021
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              Address: Bhubaneswar

              Worst ever service provider! I think you should shut the company very soon! Your branch people from Odisha are pathetic! Specifically Sabyasachi pati.they are not even trying to deliver things and mentioned that I refused to receive the parcel, I want you to ask him to show his call log and recorder if he even tried calling me once, and today is my third time calling on your customer care and they are also good for nothing. Just shut your company if you are unable to provide services. And today it's rto locked.when today also they promised me to deliver within 24hrs.
              AWB-[protected]
              Ecom Express customer support has been notified about the posted complaint.
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                Keshav sharma12
                May 12, 2021
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                Resolved

                Address: Khori Brahamanan, Raghunathgarh, Sikar

                Dear sir/ mam
                I was a item from Amazon that received today my nearest ecom office... And It is out for delivery also ... But at 2:52pm they msg me that item was delivered and tracker also showing that my item delivered... But in reality I did not received my courier.. even I did not received any call from ecom delivery boy.. I tried to call him but system says that my pin is wrong
                My AWB no is [protected]
                +1 photos
                May 12, 2021
                Complaint marked as Resolved 
                I did not received my courier yet
                Ecom Express customer support has been notified about the posted complaint.
                product exchanging.
                Ecom Express Customer Care's response, May 19, 2021
                Verified Support
                Dear Sir/Mam,

                Greetings from Ecom Express

                Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                Regards,
                Team Ecom Express
                I Ordered a ceiling fan in flipkart and the production is not delivered to us and the status has been uploaded as it is delivered .
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                  C
                  Chirag@1231
                  May 12, 2021
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                  Address: Radha krishan mandir ke pichhe ,sastri colony.

                  Respected sir/ madam,
                  Few days ago I ordered a book from flipkart, yesterday when the book reached at nearest hub.
                  I called the delivery man for dore step delivery but he denied .
                  Then I complained it to flipkart after some time delivery called me for delivery and when I went to take the product .
                  The delivery man named ramadayal bhadu abused me and he pulled my collar also.
                  When my parents came delivery man also abused them and misbehaved with them.
                  By this incident I really disappointed by the flipkart and it's delivery man.
                  Ecom Express customer support has been notified about the posted complaint.
                  Dear Sir/Mam,

                  Greetings from Ecom Express

                  Please accept our apologies for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Team Ecom Express
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                    A
                    abhi alex
                    May 12, 2021
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                    Address: Madhugiri taluk,tumkur dist 572127

                    Madhugiri 572127(pincode) which comes under tumkur district..the courier guys not behaving professionally and they are aborting my call...and they wont even bother about delivering the parcel...and they are denying to come and give the parcel...they said that they cant deliver to my place and collect parcel from delivery office...
                    Ecom Express customer support has been notified about the posted complaint.
                    Dear Sir/Mam,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Team Ecom Express
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                      A
                      Adarsh173
                      May 12, 2021
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                      Address: Chhattisgarh jagdalpur old airport road

                      Please help me by giving my salary i was working in ecom express as a delivery boy 14 to 15 days i have given attendance and worked hard after my two wheeler got some
                      Engine problems so i didn't attended rest working day's my I'd got deactivated and i left the work i got my fuel money but didn't got my salary. Our office hesd and Supervisors said we send a mail but i didn't got salary i need money urgently because of lockdown please help me
                      +2 photos
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      May 13, 2021
                      Ecom Express Customer Care's response
                      Dear Sir/Mam,

                      Greetings from Ecom Express!

                      Please share your Employee code to [protected]@ecomexpress.in.

                      Regards,

                      Team Ecom Express
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                        P
                        pavankumarms27
                        May 12, 2021
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                        I regret to inform you that the said order was supposed to be delivered on 10th May 2021. I had opted express delivery for the same. The shipment was supposed to be delivered from Bangalore location (to and fro are within city). Due to the mismanagement of one of your staff now the shipment is delayed by 120 Hours (as per the conversation with your executive) is this the way ypu handle express customers? Even if i walk and deliver the consignment it wont take 120 hours. This is delaying my work. I need your immediate intervention and arrange the delivery asap. I dont want to approach social media like linkedin facebook and twitter and damage the reputation. Kindly have a look at it and deliver asap.

                        Otherwise, I'll reach out to Manju Dhawan and other leadership team of your company via linkedin.

                        There are 8 complaints i have registered so far. First compliant was registered on 10 May 2021. Whenever, i register a compliant they ask me to wait for 24 to 48 hours.

                        Note: i keep receiving consignment from another vendor who delivered the consignment successfully. Not sure on what basis you are alleging that pin code is wrong.
                        I wanted bring this issue to senior folks like Manju Dhawan. If this comes to your attention, kindly give me a call so that i can brief you in detail.
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        May 13, 2021
                        Ecom Express Customer Care's response
                        Dear Sir/Mam,

                        Greetings from Ecom Express!

                        Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

                        Regards,

                        Team Ecom Express
                        Verified Support
                        May 16, 2021
                        Ecom Express Customer Care's response
                        Dear Sir/Mam,

                        Greetings From Ecom Express.

                        Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                        Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                        Regards,

                        Team Ecom Express
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                          Sahani, Raj
                          May 12, 2021
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                          After shiping my order i got tracking id which is start with FDSP when i want to track my product then it showing tracking id dose not exist.
                          +1 photos
                          Ecom Express customer support has been notified about the posted complaint.
                          Dear Sir/Mam,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Team Ecom Express
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                            pavani katreddi
                            May 12, 2021
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                            Address: Undi,westgodavari,andhrapradesh
                            Website: Meesho

                            6th april itself product reached by near destination.7th onwards its showing out for delivery.Delivering agent is calling us n putting our number in hold.he didnt deliver till now.yesterday i complaint to the cell n he said it will be rectified within 48hours.but now its showing shipment rto lock.What nonsense is this.Will u deliver my product or not?Amazon is delivering on the at any pademic situatns.wat about urs?
                            +1 photos
                            Ecom Express customer support has been notified about the posted complaint.
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                              Rasheed98
                              May 11, 2021
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                              Address: Kalminja, Naringana

                              Dear sir,
                              I ordered and item 30 apr 2021, and parcel is come to my location as shown your site out for delivery as 7th may 2021. But does not it delivered exicutive called for address after that one msg arrived undelivered you refused ti accept it twice its happened same problem i want my item delivery within 24 hrs.awb no [protected]
                              Ecom Express customer support has been notified about the posted complaint.
                              Dear Sir/Mam,

                              Greetings from Ecom Express

                              Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                              Regards,

                              Team Ecom Express
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                                Malaika Sarfaraz
                                May 11, 2021
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                                My product with the awb [protected] is not delivered yet. The delivery person haven’t call me once till now. My product is out for delivery from last 3 days. I’m getting messages that the customer was not available or the location was not clear. But, I didn’t get the call. I want my product to be delivered soon.
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                May 19, 2021
                                Ecom Express Customer Care's response
                                Dear Sir/Mam,

                                Greetings from Ecom Express

                                Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                                Regards,
                                Team Ecom Express
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                                  F
                                  Foji Meena98@gimal Com Foji Meena
                                  May 11, 2021
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                                  Address: जिला दौसा तहसील सिकराय गांव ठीकरिया फिन कोड 303509
                                  Website: Mobile phone TILTony A 13 Boomsale.in

                                  सर रिटर करना है जो बुक किया वह नहीं आया इस लिए रिटन करना है Order ID or AwB number भेजे सर जो फोन बुक किया था वह नहीं
                                  +1 photos
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                                    1
                                    19-4k4 Praveen Reddy
                                    May 11, 2021
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                                    Address: Shadnagar

                                    I have booked four iteams received only 1..plz tell executive to check in bag for other products
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Dear Sir/Mam,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Team Ecom Express
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                                      Foji Meena98@gimal Com Foji Meena
                                      May 11, 2021
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                                      Address: जिला दौसा तहसील सिकराय गांव ठीकरिया फिन कोड 303509

                                      सर आप ने जो पहले पार्सल भेजा वह गलत आ गया उसे ले और जो फोन बुक किया था उसको भेजे पुरानी Order ID 8370 नई order ID or AwB number भेजे आप लोगों की कृप्या होगी
                                      +1 photos
                                      Ecom Express customer support has been notified about the posted complaint.
                                      May 11, 2021
                                      Updated by Foji Meena98@gimal Com Foji Meena
                                      सर जो बुक किया था वह पार्सल नहीं आया उसकी जगह दूसरा पार्सल आ गया जो फोन बुक किया उसे भेजे आप लोगों को जो फोन बुक उसकी फोटो भेज रहा हूँ

                                      May 11, 2021
                                      Updated by Foji Meena98@gimal Com Foji Meena
                                      सर order ID or AwB number भेज दे
                                      May 11, 2021
                                      Updated by Foji Meena98@gimal Com Foji Meena
                                      सर समय बहुत हो गया इस लिए जल्दी भेजे
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