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Ecom Express Complaints & Reviews

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Updated: Mar 11, 2025
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Ecom Express reviews & complaints page 128

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M
mrm1952
May 16, 2021
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This consignment sent under AWB number [protected] was supposed to have been delivered between May 7 to May 11. Today is May 16 and I am yet to receive the medicines parcel from Ecom Express. When I contacted their Customer care number a couple of days back I was informed that I will get the parcel in a day. I am thoroughly disappointed with the attitude of the Company.
Ecom Express customer support has been notified about the posted complaint.
May 16, 2021
Updated by mrm1952
This consignment sent under AWB number [protected] was supposed to have been delivered between May 7 to May 11. Today is May 16 and I am yet to receive the medicines parcel from Ecom Express. When I contacted their Customer care number a couple of days back I was informed that I will get the parcel in a day. I am thoroughly disappointed with the attitude of the Company.
May 19, 2021
Updated by mrm1952
I have still not received the consignment.
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    janu54
    May 16, 2021
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    Sir/mam, my order for AWB NUMBER : [protected] has not been delivered yet to me since 4 days . So, i request you to deliver my product TODAY as soon as possible as it is urgent.
    +1 photos
    Ecom Express customer support has been notified about the posted complaint.
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      janu54
      May 16, 2021
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      Sir/mam, my order AWB NUMBER : [protected] has not been delivered yet to me since 4 days . So, i request you to deliver my product TODAY as soon as possible as it is urgent.
      +1 photos
      Ecom Express customer support has been notified about the posted complaint.
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        M
        maabhawani enterprise
        May 15, 2021
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        Address: darbhanga

        Dear sir
        packet not received till date. showing DC darbhanga since 12th may-2021. pls deliver by packet urgently

        pod[protected]
        Ecom Express customer support has been notified about the posted complaint.
        Dear Sir/Mam,

        Greetings from Ecom Express

        Please accept our sincere apologies for the inconvenience caused. Please share your complete delivery address with pin code to assist you.

        Regards,
        Team Ecom Express
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          D
          Dhamuv
          May 15, 2021
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          They haven’t delivered yet and it’s showing ofd locked always pls help it’s important courier and I need it b4 Sunday that is before May 16 evening.
          Ecom Express customer support has been notified about the posted complaint.
          Dear Sir/Mam,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Team Ecom Express
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            N
            neelam5
            May 15, 2021
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            Address: Shirasgaon Bodkha, Shrigonda,Ahmednagar, 413726

            The delivery guy denied to deliver my order to door step. He came to my place, but he dont want to deliver order to my house. When i asked him to deliver, he replied rudely. He is very arrogant and harsh. The way he speaks is very disrespectful. He said that give complaint and do whatever u want. Don't order online, go and buy outside. Not at all satisfied. Please take action against him.
            Ecom Express customer support has been notified about the posted complaint.
            Dear Sir/Mam,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Team Ecom Express
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              C
              Chaman Patidar
              May 15, 2021
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              I place my order on 3rd may 2021, the product is shipped to sajjangarh.
              I got delivery msg continues three days on 10, 11, 12 may but I didn't get any call from the delivery boy to pickup the parcel.
              Now from yesterday I can see OFD locked applied in my order details.
              My order no. is -#938535
              Ecom Express Tracking ID is-#[protected]
              Please solve this problem afap.
              Someone is waiting for this item.
              Thank you.
              +1 photos
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              May 18, 2021
              Ecom Express Customer Care's response
              Dear Sir/Mam,

              Greetings from Ecom Express

              Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment xxxxxxx has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

              Regards,
              Team Ecom Express
              Verified Support
              May 18, 2021
              Ecom Express Customer Care's response
              Dear Sir/Mam,

              Greetings from Ecom Express

              Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

              Regards,
              Team Ecom Express
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                T
                May 15, 2021
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                Recently I purchase ENVY MEN PERFUME from flipkart on 9th May and order shipped on 15th May . They provide me tracking I'd starting with FDSP( FDSP[protected]) . first time I get this type of tracking for ecom express. And when I try to track my parcel by this awb no. Its show invalid in ecom tracking site.
                So please you inform me about what is meaning of FDSP and where is my product.
                tracking my consignment
                +1 photos
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                May 18, 2021
                Ecom Express Customer Care's response
                Dear Sir/Mam,

                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Team Ecom Express
                May 20, 2021
                Updated by [email protected]
                TRACKING NO. FDSP[protected] which I I m unable to track bon your official website and error is coming
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                  B
                  bharath5963
                  May 15, 2021
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                  Kindly Speed Up My Package AWB NUMBER : [protected] and Deliver it to me TODAY As Fast As Possible Due To Urgency, So Kindly Deliver the Package To Me As Fast As Possible TODAY.
                  +1 photos
                  Ecom Express customer support has been notified about the posted complaint.
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                    bharath5963
                    May 15, 2021
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                    Kindly Speed Up My Package AWB NUMBER : [protected] and Deliver it to me TODAY As Fast As Possible Due To Urgency, So Kindly Deliver the Package To Me As Fast As Possible TODAY.
                    +1 photos
                    Ecom Express customer support has been notified about the posted complaint.
                    Dear Sir,

                    Greetings from Ecom Express!

                    We are sorry for the inconvenience caused. The delivery centre responsible for the delivery of your shipment currently falls under containment zone due to COVID-19. The situation on the ground continues to be dynamic in terms of restrictions. We are monitoring the situation and shall arrange the delivery accordingly.

                    Regards,
                    Team Ecom Express
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                      D
                      drmimca
                      May 14, 2021
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                      I have ordered through Amazon, flipkart or firstcry. what ever product i have ordered it never delivered. or it marked as delivered but never reach me. this comp[any is a fraud company. never deliver the product on time. customer service is bad. recently i have amazon orders which supposed to deliver on 9th and 10th May 21. not delivered.
                      +1 photos
                      Ecom Express customer support has been notified about the posted complaint.
                      Dear Sir/Mam,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Team Ecom Express
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                        A
                        Aloksarkar
                        May 14, 2021
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                        Address: At.shantigram po.dampur tha.mulchera dist.gadchiroli

                        Tracking number [protected]
                        Not receive my order aheri currier service is very bad
                        Ecom Express customer support has been notified about the posted complaint.
                        Dear Sir/Mam,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Team Ecom Express
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                          S
                          Smileyjo
                          May 14, 2021
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                          Address: 6/10,vadoorvilai, Kulappuram
                          Website: Ecom express Courier service

                          My order came on 11th to my nearest Courier service. Still I didn't received my parcel. They call me twice but I can't pickup. Then I can't call them. How can I get my parcel. It's been 4 days now I didn't received my parcel. I have given my tracking id.
                          +1 photos
                          Ecom Express customer support has been notified about the posted complaint.
                          Dear Sir/Mam,

                          Greetings from Ecom Express

                          Please accept our sincere apologies for the inconvenience caused . Please share your complete delivery address with pin code to assist you.

                          Regards,
                          Team Ecom Express
                          Dear Sir/Mam,

                          Greetings From Ecom Express.

                          With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                          Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                          Regards,
                          Team Ecom Express
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                            A
                            AastikM
                            May 14, 2021
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                            Address: Collectorate road indore 452001

                            Order not delivered till now . After 9 days of placing order they are saying shipment rto locked .
                            Please help me as no response from customer support
                            My awb number is [protected]
                            +1 photos
                            Ecom Express customer support has been notified about the posted complaint.
                            Dear Sir/Mam,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
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                              P
                              Pavanbabu1
                              May 13, 2021
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                              Address: Janghir bakery on Baramulla to Srinagar highway

                              Id [protected]

                              I booked a parcel to Fisal Khan ji ( address in photo)

                              From 7 days onwards the parcel is at the same place(Baramulla District ecom express center)

                              I called the e com express customer care 6 times till now
                              They saying we'll deliver, we'll deliver the product.

                              But the product is not yet delivered

                              Please make the parcel to get delivered at address which is on photo

                              If the address in the photo is can't be delivered, please deliver at the below address,
                              ➡️Janghir bakery on Baramulla to Srinagar highway

                              Deliver the parcel to...Faisal Khan Ji
                              +[protected]

                              Product supplier... Pavan Babu
                              ( [protected])

                              Please don't send the parcel back
                              Please deliver the parcel
                              It's urgent.
                              +1 photos
                              Ecom Express customer support has been notified about the posted complaint.
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                                P
                                Pavanbabu1
                                May 13, 2021
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                                Address: Janghir bakery on Baramulla to Srinagar highway

                                Id [protected]

                                I booked a parcel to Fisal Khan ji ( address in photo)

                                From 7 days onwards the parcel is at the same place(Baramulla District ecom express center)

                                I called the e com express customer care 6 times till now
                                They saying we'll deliver, we'll deliver the product.

                                But the product is not yet delivered

                                Please make the parcel to get delivered at address which is on photo

                                If the address in the photo is can't be delivered, please deliver at the below address,
                                ➡️Janghir bakery on Baramulla to Srinagar highway

                                Deliver the parcel to...Faisal Khan Ji
                                +[protected]

                                Product supplier... Pavan Babu
                                ( [protected])

                                Please don't send the parcel back
                                Please deliver the parcel
                                It's urgent.
                                +1 photos
                                Ecom Express customer support has been notified about the posted complaint.
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                                  P
                                  Pavanbabu1
                                  May 13, 2021
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                                  Address: Janghir bakery on Baramulla to Srinagar highway

                                  Id [protected]

                                  I booked a parcel to Fisal Khan ji ( address in photo)

                                  From 7 days onwards the parcel is at the same place(Baramulla District ecom express center)

                                  I called the e com express customer care 6 times till now
                                  They saying we'll deliver, we'll deliver the product.

                                  But the product is not yet delivered

                                  Please make the parcel to get delivered at address which is on photo

                                  If the address in the photo is can't be delivered, please deliver at the below address,
                                  ➡️Janghir bakery on Baramulla to Srinagar highway

                                  Faisal Khan Ji
                                  +[protected]

                                  Please don't send the parcel back
                                  Please deliver the parcel
                                  +1 photos
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 18, 2021
                                  Ecom Express Customer Care's response
                                  Dear Sir/Mam,

                                  Greetings from Ecom Express

                                  Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment xxxxxxx has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                                  Regards,

                                  Team Ecom Express
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                                    A
                                    arshdeep550
                                    from Delhi, Delhi
                                    May 13, 2021
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                                    Address: Ecom Express Private Limited Ground Floor, 13/16 min, 17 min, Samalka, Old Delhi-Gurugram Road, Kapashera, New Delhi – 110037, India

                                    I placed an order on Forever 21 Website, which delivered the order through Ecom Express on 31 March 2021.

                                    The AwB number is [protected].

                                    The order was a prepaid order. I had already made the payment on Ecom Express Website for the full amount.

                                    But upon delivery of the order, the delivery executive of Ecom Express demanded the entire amount of the order to be paid in Cash.
                                    As i was not at home, my family gave the money unknowingly to the executive.

                                    I tried contacting the delivery executive, upon being aware of the situation, but his mobile number is permanently switched off.

                                    Then i raised a complaint through the customer care number of Ecom Express. But still even after two months, my money is not refunded to me.

                                    I'm being repeatedly fed the same hollow lies by the Ecom Express Customer Care Executives that my case had been escalated and a speedy resolution would be done asap.

                                    It's been 2 months,

                                    RESOLUTION:

                                    I want my money refunded from Ecom Express within a week.
                                    Failing which, i would formally lodge a complaint and file a case against Ecom Express in the Honourable Consumer Court.
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 18, 2021
                                    Ecom Express Customer Care's response
                                    Dear Sir,

                                    Greetings from Ecom Express!

                                    We are sorry for the inconvenience caused. We have noted your complaint and shall take up with the Team to get this resolved.

                                    Regards,

                                    Team Ecom Express
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                                      S
                                      Shashupermanent
                                      May 13, 2021
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                                      Address: Honnali

                                      Your delivery partner in our area always very rude. Door delivery available for my address however Your agents uses awkward words if I demand for home delivery. It's happening all the time. In our area many are village people they don't know how to raise complaints. Your agent tells that come to my office to collect your products. Otherwise I will return. They simply use false reasons and rejecting the items. If I tell them that I raise complaints, he bravely telling that nobody can do anything for me. What's going on with your service. Worst customer experience. I believe you people take action ASAP on this agents. Otherwise you ecom reputation will will spoil. This complaint against

                                      Agent ecom express
                                      Location Honnali Davanagere dist Karnataka

                                      Please do response to my complaint ASAP
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 18, 2021
                                      Ecom Express Customer Care's response
                                      Dear Sir/Mam,

                                      Greetings from Ecom Express

                                      Please accept our apology for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Team Ecom Express
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                                        F
                                        Foji Meena98@gimal Com Foji Meena
                                        May 13, 2021
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                                        Address: जिला दौसा तहसील सिकराय गांव ठीकरिया फिन कोड 303509
                                        Website: Ecomexpress /Boomsale

                                        Order ID or AwB number भेजे और पार्सल भेजे आप लोगो ने पहले Order ID or AwB number भेजे थे अब आप लोगों कि गलती है पुरानी Order ID 8370 व mobile phone tiltony A 13 phone Boomsale.in पर उपलब्ध
                                        +1 photos
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Dear Sir/Mam,

                                        Greetings from Ecom Express

                                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                        Regards,
                                        Team Ecom Express
                                        सर रिटर कोड पा के ही है शिकायत 26को कर दि Order ID or AwB number भेजे और पार्सल भेजे स्थान जिला दौसा तहसील सिकराय गांव ठीकरिया फिन कोड 303509

                                        8370 - Comment #3833163 - Image #0
                                        Foji Meena98@gimal Com Foji Meena's [Complaint's author] reply, May 15, 2021
                                        रिटन
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