Submit a Complaint
Claimed

Ecom Express Complaints & Reviews

www.ecomexpress.in
1.8
Updated: Aug 20, 2025
Complaints 6467
Resolved
1268
Unresolved
5199
So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Ecom Express

Having problems with Ecom Express?

File a complaint and get it resolved by Ecom Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Clothing, Shoes & Accessories
Ecom Express

Ecom Express reviews & complaints page 128

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Shabnamss
May 17, 2021
Report
Copy

I had ordered a parcel from Amazon, but didn't receive the product which was supposed to be delivered by ecom express but the status shown as delivered.
Tracking ID : [protected]
+1 photos
Ecom Express customer support has been notified about the posted complaint.
May 17, 2021
Updated by Shabnamss I delivered a package from Amazon. Status shown as delivered, but I did not receive any package. Also it was already paid

Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Arunmmmm
    May 16, 2021
    Report
    Copy

    Address: Electronic city blue dart

    [protected] awb I am not received dis package but on status it as bin updated delivered
    Ecom Express customer support has been notified about the posted complaint.
    View replies
    Dear Sir/Mam,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Team Ecom Express
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      D
      Divyashree Naik
      May 16, 2021
      Report
      Copy

      My parcel is came to shirahatti ecom express delivery center Karnataka.. Delivery boy didn't called me and not yet delivered the parcel.. my call is not connecting to him..
      +1 photos
      Ecom Express customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        T
        Tarun Raheja
        May 16, 2021
        Report
        Copy

        My awd number [protected]
        I have updated my new number
        Please delivere today 16-may-2021
        New number [protected]
        Ecom Express customer support has been notified about the posted complaint.
        View replies
        Dear Sir/Mam,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Team Ecom Express
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          B
          Bini@
          May 16, 2021
          Report
          Copy

          Address: Silapathar pin code -787059 ,Dist -Dhemaji ,Assam
          Website: Ecomexpress.in

          My product was to be delivered on 4th May but they kept delaying ..i was patient as i know about the pendamic situation.. but since 12th May it shows OFD locked applied ... I didnot even got a single call regarding the delivery ... I was to know the status about my order
          +1 photos
          Ecom Express customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            J
            Jaswant h
            May 16, 2021
            Report
            Copy

            Address: Dahegaon

            I have ordered from flipkart it to s not delivered but it is showing delivered I have prepaid money
            Ecom Express customer support has been notified about the posted complaint.
            View replies
            Dear Sir/Mam,

            Greetings From Ecom Express.

            Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

            Meanwhile, you can provide your alternate contact number to assist you.

            Regards,
            Team Ecom Express
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              K
              Kajal Balwant Singh
              May 16, 2021
              Report
              Copy

              I order my product before 15days it was always showing your order will be delivered tomorrow and now ofd lock is applied. I am daily updating my scheduling date and my phone number but nothing response from your side and I also tried to talk to customer care but no one attending call they always say executive are busy in another call ..I want my order as soon as.now the date of delivery is showing[protected] ...I hope the delivery should be done by Tomorrow...but why this is happening... please it my request to you ... delivered my order because it is urgent ...
              Ecom Express customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                M
                Maya9527
                May 16, 2021
                Report
                Copy

                Address: Ahmednagar , Maharashtra ,,india

                Dear sir /madam ecom express doing blank call while delivery, my it is showing out for delivery and after some time one call came which totally Blank nobody speak, after one text msg came unable to deliver due to incomplete address, even ecom Xpress bot calling properly an now tha msg showing is ofd lock is applied
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Dear Sir/Mam,

                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Team Ecom Express
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  mrm1952
                  May 16, 2021
                  Report
                  Copy

                  This consignment sent under AWB number [protected] was supposed to have been delivered between May 7 to May 11. Today is May 16 and I am yet to receive the medicines parcel from Ecom Express. When I contacted their Customer care number a couple of days back I was informed that I will get the parcel in a day. I am thoroughly disappointed with the attitude of the Company.
                  Ecom Express customer support has been notified about the posted complaint.
                  May 16, 2021
                  Updated by mrm1952                   This consignment sent under AWB number [protected] was supposed to have been delivered between May 7 to May 11. Today is May 16 and I am yet to receive the medicines parcel from Ecom Express. When I contacted their Customer care number a couple of days back I was informed that I will get the parcel in a day. I am thoroughly disappointed with the attitude of the Company.
                  May 19, 2021
                  Updated by mrm1952                   I have still not received the consignment.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    J
                    janu54
                    May 16, 2021
                    Report
                    Copy

                    Sir/mam, my order for AWB NUMBER : [protected] has not been delivered yet to me since 4 days . So, i request you to deliver my product TODAY as soon as possible as it is urgent.
                    +1 photos
                    Ecom Express customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      J
                      janu54
                      May 16, 2021
                      Report
                      Copy

                      Sir/mam, my order AWB NUMBER : [protected] has not been delivered yet to me since 4 days . So, i request you to deliver my product TODAY as soon as possible as it is urgent.
                      +1 photos
                      Ecom Express customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        maabhawani enterprise
                        May 15, 2021
                        Report
                        Copy

                        Address: darbhanga

                        Dear sir
                        packet not received till date. showing DC darbhanga since 12th may-2021. pls deliver by packet urgently

                        pod[protected]
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir/Mam,

                        Greetings from Ecom Express

                        Please accept our sincere apologies for the inconvenience caused. Please share your complete delivery address with pin code to assist you.

                        Regards,
                        Team Ecom Express
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          D
                          Dhamuv
                          May 15, 2021
                          Report
                          Copy

                          They haven’t delivered yet and it’s showing ofd locked always pls help it’s important courier and I need it b4 Sunday that is before May 16 evening.
                          Ecom Express customer support has been notified about the posted complaint.
                          View replies
                          Dear Sir/Mam,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Team Ecom Express
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            N
                            neelam5
                            May 15, 2021
                            Report
                            Copy

                            Address: Shirasgaon Bodkha, Shrigonda,Ahmednagar, 413726

                            The delivery guy denied to deliver my order to door step. He came to my place, but he dont want to deliver order to my house. When i asked him to deliver, he replied rudely. He is very arrogant and harsh. The way he speaks is very disrespectful. He said that give complaint and do whatever u want. Don't order online, go and buy outside. Not at all satisfied. Please take action against him.
                            Ecom Express customer support has been notified about the posted complaint.
                            View replies
                            Dear Sir/Mam,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              C
                              Chaman Patidar
                              May 15, 2021
                              Report
                              Copy

                              I place my order on 3rd may 2021, the product is shipped to sajjangarh.
                              I got delivery msg continues three days on 10, 11, 12 may but I didn't get any call from the delivery boy to pickup the parcel.
                              Now from yesterday I can see OFD locked applied in my order details.
                              My order no. is -#938535
                              Ecom Express Tracking ID is-#[protected]
                              Please solve this problem afap.
                              Someone is waiting for this item.
                              Thank you.
                              +1 photos
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              May 18, 2021
                              Ecom Express Customer Care's response                               Dear Sir/Mam,

                              Greetings from Ecom Express

                              Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment xxxxxxx has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                              Regards,
                              Team Ecom Express
                              Verified Support
                              May 18, 2021
                              Ecom Express Customer Care's response                               Dear Sir/Mam,

                              Greetings from Ecom Express

                              Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                              Regards,
                              Team Ecom Express
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                T
                                [email protected]
                                May 15, 2021
                                Report
                                Copy

                                Recently I purchase ENVY MEN PERFUME from flipkart on 9th May and order shipped on 15th May . They provide me tracking I'd starting with FDSP( FDSP[protected]) . first time I get this type of tracking for ecom express. And when I try to track my parcel by this awb no. Its show invalid in ecom tracking site.
                                So please you inform me about what is meaning of FDSP and where is my product.
                                tracking my consignment
                                +1 photos
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                May 18, 2021
                                Ecom Express Customer Care's response                                 Dear Sir/Mam,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Team Ecom Express
                                May 20, 2021
                                Updated by [email protected]                                 TRACKING NO. FDSP[protected] which I I m unable to track bon your official website and error is coming
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  B
                                  bharath5963
                                  May 15, 2021
                                  Report
                                  Copy

                                  Kindly Speed Up My Package AWB NUMBER : [protected] and Deliver it to me TODAY As Fast As Possible Due To Urgency, So Kindly Deliver the Package To Me As Fast As Possible TODAY.
                                  +1 photos
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    B
                                    bharath5963
                                    May 15, 2021
                                    Report
                                    Copy

                                    Kindly Speed Up My Package AWB NUMBER : [protected] and Deliver it to me TODAY As Fast As Possible Due To Urgency, So Kindly Deliver the Package To Me As Fast As Possible TODAY.
                                    +1 photos
                                    Ecom Express customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Sir,

                                    Greetings from Ecom Express!

                                    We are sorry for the inconvenience caused. The delivery centre responsible for the delivery of your shipment currently falls under containment zone due to COVID-19. The situation on the ground continues to be dynamic in terms of restrictions. We are monitoring the situation and shall arrange the delivery accordingly.

                                    Regards,
                                    Team Ecom Express
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      D
                                      drmimca
                                      May 14, 2021
                                      Report
                                      Copy

                                      I have ordered through Amazon, flipkart or firstcry. what ever product i have ordered it never delivered. or it marked as delivered but never reach me. this comp[any is a fraud company. never deliver the product on time. customer service is bad. recently i have amazon orders which supposed to deliver on 9th and 10th May 21. not delivered.
                                      +1 photos
                                      Ecom Express customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Sir/Mam,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Team Ecom Express
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        Aloksarkar
                                        May 14, 2021
                                        Report
                                        Copy

                                        Address: At.shantigram po.dampur tha.mulchera dist.gadchiroli

                                        Tracking number [protected]
                                        Not receive my order aheri currier service is very bad
                                        Ecom Express customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Sir/Mam,

                                        Greetings from Ecom Express

                                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                        Regards,
                                        Team Ecom Express
                                        Reply
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Levi's India
                                          1
                                          (618)
                                          Maf Clothing
                                          1
                                          (2)
                                          Pepe Jeans India
                                          1
                                          (203)