Submit a Complaint
Claimed

Ecom Express Complaints & Reviews

www.ecomexpress.in
1.8
Updated: Aug 20, 2025
Complaints 6467
Resolved
1268
Unresolved
5199
So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Ecom Express

Having problems with Ecom Express?

File a complaint and get it resolved by Ecom Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Clothing, Shoes & Accessories
Ecom Express

Ecom Express reviews & complaints page 127

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
[email protected]
May 20, 2021
Report
Copy

My home people kept more money in the bundle... So i have don't know that it having more money than needed I have given bundle to the delivery boy he counted and did not said that having more money he taken money and ran away
Ecom Express customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    I
    Inas_shkh
    May 20, 2021
    Report
    Copy

    I ordered and gave 2 numbers for the delivery partner to call me. However, they never called me and the status is RTO right now. I waited for more than a month and I want my parcel. Kindly pick up the call and resolve my issue.

    Tracking number- [protected]
    Ecom Express customer support has been notified about the posted complaint.
    View replies
    Dear Sir/Mam,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Team Ecom Express
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Sadeeshan
      May 20, 2021
      Report
      Copy

      Automatic returned no phone call delivery boy

      Address: Ecomexpress kasaragod

      [protected] my tracking number my order... Returned automatic why?? Delivery boy no phone call.. My call not attended i don't why like that. Very bad service ecomexpress kasaragod...
      +1 photos
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      M
      Mukesh1510
      May 19, 2021
      Report
      Copy

      Address: Patnagarh, Bolangir, Odisha, Pincode- 767025

      I have ordered a product via Wow Skin Science 7th may and product was shipped on 8th. Now delivery person is denying to deliver this product at my home and asked me to collect it from their office which is far from my home. Now on amazon the status is showing as "attempted delivery, customer was unavailable or wrong address" which is wrong information. Now it's show ofd lock applied. They asked me to collect it from a different point, but i was unable to go that point. When i requested them to deliver at my home, they said to raise a complaint. After three technical attempt they return my product. I am very much disappointed with is service. Please do the needful to deliver the product at my home. It's not the first time they do. They always tell when my product come from ecom express. Please take action against this branch. They always disappointed me.
      Tracking ID: [protected]
      Order ID: 1459510
      Ecom Express customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        regedit
        May 19, 2021
        Report
        Copy

        Sir/mam, my order for AWB NUMBER : [protected] has not been delivered yet to me since 4 days . So, i request you to deliver my product TODAY as soon as possible as it is urgent.
        +1 photos
        Ecom Express customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          C
          Chirag Faliya
          May 19, 2021
          Report
          Copy

          Address: Jamnagar
          Website: Meesho

          I have a return requist to a meesho company and meesho in curiror partner is a ecom express i have provided a product but not collected a product and not come to a my registered address and miss behave and use to a ruf language in a office of a m p shah udhog nagar
          Emp name : pravin parmar
          My mobile no is [protected]
          Pls call me and provide a solution
          Tracking id : [protected]
          Ecom Express customer support has been notified about the posted complaint.
          View replies
          Dear Sir/Mam,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Team Ecom Express
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            regedit
            May 19, 2021
            Report
            Copy

            Sir/mam, my order for AWB NUMBER : [protected] has not been delivered to me . But the status was showing WRONG UPDATE that the "Customer Has Refused To Accept" . So, i request you to Resolve this issue and deliver my product TODAY as soon as possible as it is urgent.
            +1 photos
            Ecom Express customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              R
              regedit
              May 19, 2021
              Report
              Copy

              Sir/mam, my order for AWB NUMBER : [protected] has not been delivered yet to me since 4 days . So, i request you to deliver my product TODAY as soon as possible as it is urgent.
              +1 photos
              Ecom Express customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                B
                Bogg
                May 18, 2021
                Report
                Copy

                Website: ECOM EXPRESS

                AWB NO:[protected]
                On monday, I am supposed to be delivered with my order, delivery guy didnot contact me and mentioned as WRONG ADDRESS, On the second day I contacted CUSTOMER care, they unlocked product, Yesterday that delivery called and informed Today he will deliver the product. And Today, without contacting me he mentioned as CUSTOMER IS NOT AVAILABLE.
                WHAT IS ### HAPPENING? WHAT IS THE DELIVERY GUY DOING? NO PROPER NU.BER TO CONTACT HIM. I WANT TO TAKE AN ACTION ASAP. I AM SO FRUSTRATED WITH YOU GUYS
                +1 photos
                Ecom Express customer support has been notified about the posted complaint.
                Helpful
                2 other people found this review helpful
                2 found this helpful
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  Kuljeet Maan
                  from Pithoragarh, Uttarakhand
                  May 18, 2021
                  Report
                  Copy

                  Address: Maan machine tools ballabgarh haryana

                  Tracking no [protected] as satnam singh maan ballabgarh haryana.
                  It's dispatched on 13th May 2021 from Delhi to faridabad till 18 6pm its not delivered

                  On 17 they updated fake status that ofc is closed even ofc is open

                  On18th they assured they deliver it as soon as possible but it's again fake and
                  When we call customer care they r so rude he says do whatever u want to de we only deliver it after 48hrs I also have call recordings of our conversation they are shameless people even itsrelated to medical equipment .

                  We want strict action on that customer care guy for misbehave even after non delivery of goods and fake commit.ents.

                  Or I am going to consumer court with all the fake update and your customer care behavior

                  Waiting for your reply at [protected]@gmail.com/[protected]

                  Maan machine tools
                  +3 photos
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Still no action taken for that misbehave and fake update and no delivery it's really a shameless and non trustable company
                  Reply
                  Ecom Express Customer Care's response, May 23, 2021
                  Verified Support
                  Dear Sir/Mam,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [email protected] for us to assist you on the same.

                  Regards,
                  Team Ecom Express
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    M
                    mksssathish
                    May 18, 2021
                    Report
                    Copy

                    Address: Kallakurichi, Tamilnadu

                    I have ordered through flipkart (ecom express id : [protected]), The delivery agent told that my address is too far to deliver and he was busy with other orders. Also he updated the status that I requested for reschedule (not from my side) and also my address was unlocatable (irrespective behaviour).

                    If you cant deliver to my address than why you accept to deliver.

                    I understand the current circumstances and I have waited more than 2 weeks.

                    Today i.e., 18.05.2021 my shipment was cancelled and seriously I don't know what I did wrong.

                    Kindly consider this as formal complaint and take necessary action over the respective team (Kallakurichi, Tamilnadu branch).
                    Ecom Express customer support has been notified about the posted complaint.
                    View replies
                    Dear Sir/Mam,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Team Ecom Express
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      M
                      mohanap
                      from Bengaluru, Karnataka
                      May 18, 2021
                      Report
                      Copy

                      Awb [protected] status shows delivered to IEJA on April30 2021 but the to address is Shantinagar. How can they deliver in Ieja. I raised multiple complaints but no use. On May 16 2021 I received call from ecom delivery agent asking for my adhar card photo copy. I sent him to his watsapp number as requested but still it is not delivered. Please see that my package is delivered ASAP
                      Ecom Express customer support has been notified about the posted complaint.
                      View replies
                      Dear Sir/Mam,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Team Ecom Express
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        K
                        Kuladeep Paruchuri
                        May 18, 2021
                        Report
                        Copy

                        Address: Kalisetty Suryanarayana, mamidipalli, Saluru, 535593

                        Dear Sir,
                        I(Kalisetty Suryanarayana) have booked the product from Amazon and it was sent to me by Ecom express courrier.My order tracking id is [protected], when i track this it shows delivered on[protected] at 8:04 am.I ask the same thing delivery boy of Ecom express services he will tell so many false reasons, with that reasons i am not satisfied.please see my shipment delivered to me as soon as possible.

                        Ecom express Saluru DC delivery boy contact number:[protected]

                        Thanks & Regards
                        Kalisetty Suryanarayana
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir/Mam,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Team Ecom Express
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Sandyappu
                          May 18, 2021
                          Report
                          Copy

                          Address: Nallur, Sai baba street, channagiri taluq 577221

                          Hi team,

                          Below is the message from Ecom but item is not delivered to me even the customer service is not supporting. Kindly check and resolve this issue ASAP and update me the correct status of my order

                          "Your AwB [protected] is delivered to AnupamaNR. Click to give feedback http://ecxp.in/?q=[protected]. ECOM EXPRESS"
                          Ecom Express customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            P
                            Praveenkmh
                            May 18, 2021
                            Report
                            Copy

                            The shipment tracking information is not available.
                            Shipment number :[protected]

                            The product is ordered via flipkart.
                            +1 photos
                            Ecom Express customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              manu56436
                              May 18, 2021
                              Report
                              Copy

                              Sir/mam, my order for AWB NUMBER : [protected] has not been delivered yet to me since 3 days . So, i request you to deliver my product as soon as possible as it is urgent.
                              +1 photos
                              Ecom Express customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                M
                                manu56436
                                May 18, 2021
                                Report
                                Copy

                                Sir/mam, my order for AWB NUMBER : [protected] has not been delivered yet to me since 4 days . So, i request you to deliver my product TODAY as soon as possible as it is urgent.
                                +1 photos
                                Ecom Express customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  M
                                  manu56436
                                  May 18, 2021
                                  Report
                                  Copy

                                  Sir/mam, my order for AWB NUMBER : [protected] has not been delivered yet to me since 4 days . So, i request you to deliver my product TODAY as soon as possible as it is urgent.
                                  +1 photos
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    P
                                    Prasanna Kumar Ballepalli
                                    May 17, 2021
                                    Report
                                    Copy

                                    I was supposed to get my order a week back. My family member has been closely following up with them for the delivery and they were not at all cooperative. Today the shipment has “Shipment RTO Lock" status. The AWS is [protected]. Please deliver the item.

                                    I have faced another issue with ecom for before deliveries. The delivery boys would never call you for delivery. They simply change to "next day delivery as on customer request" which is a lie. I had to go to their distribution center and searched for my item.
                                    +1 photos
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      Anil darji 1996
                                      May 17, 2021
                                      Report
                                      Copy

                                      Address: Sarada

                                      Deleivery boy is not working good ...I have to be get parcel on today but they have not call me and they call me to come another address.
                                      Ecom Express customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Sir/Mam,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Team Ecom Express
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        Levi's India
                                        1
                                        (618)
                                        Maf Clothing
                                        1
                                        (2)
                                        Pepe Jeans India
                                        1
                                        (203)