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Ecom Express Complaints & Reviews

www.ecomexpress.in

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Updated: Aug 20, 2025

Complaints 6467

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1268

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5199

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Ecom Express reviews & complaints page 131

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URGENT!
WB no- [protected]

DELIVER THE ORDER AS SOON AS POSSIBLE..URGENT NEED. Tracking link is showing wrong address without calling customer. Delivery boy must call customer before returning it.

Address is correct and same, kindle call the contact number given on parcel...and please deliver it on urgent basis.

Thanks.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 13, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

Regards,

Team Ecom Express

Verified Support

May 16, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,

Team Ecom Express

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Address: Ecom express, guwahati

Order no[protected]
Tracking id- [protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 13, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: imphal

Website: ecomexpress.in

The ordered reached imphal, the final destination on 28th april itself but no attempts of delivery was made till now and it’s showing shipment rto lock. i need my order delivered and do not wish it to be returned to the warehouse. please look into the matter. awb no. is [protected]

+1 photos

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 13, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Padampur, Rajasthan

Your delivery boy is so rude and not providing home delivery in lockdown.
I m waiting for 8 days and now curfew starts in my city so I can't go outside specially in market but he is ordering me to come and receive parcel from Central market.
Please solve my problem.I Hope you understand.

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 13, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: jatni

Website: ecomexpress.in

Hello, Ecom Team,

The product is not delivered but marked as unable to devilry this pi
code in ecom order tracking AWB Number:[protected]. Ecom delivery agent Delivery the product every dayin my area pls arrange a delivery make sureor team will call back . continuously followup frm ecom there is no respond

+1 photos

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 13, 2021

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,

Team Ecom Express

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Hii, I am Mahendra Gurjar..I want to cancel my order which tracking ID is [protected] ..I am outstation now and I will not be available for pick up...So please Cancel my Order ..I ordered from Wow skin India order number[protected].

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 13, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Tell8chery kalllikkandy kadavathoor

Ordered and item 26st april 2021, and parcel is come to my location as shown your site as 30th april2021 on words i call ecom customer care number for my delivery every time the executive was committed that the product will delivery within 24 hrs.
Today i called at the time the customer care guy give me same commitment.
Then now status shows that shipment rto locked revoked.
I need my ordered product.
My awb no is :[protected]

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 13, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Ecom Express Private Limited Ground Floor, 13/16 min, 17 min, Samalka, Old Delhi-Gurugram Road, Kapashera, New Delhi – 110037, India

Website: ecomexpress.in

I Want to File Complain against ECOM Express Courier Services Because There Courier Boys Are Cheating with the Vendors

They are Opening the RTO Packets of the Vendors & Stealing The Product From Inside

AWB No = [protected]
Very Shame on you For these types of Services you are Providing
Also, The Company is Clearly Saying that We Are not Responsible for all this, Also There is no customer support mail id to contact them
this is very bad actually

In The Above Packet Total There are 5 Quantities are Dispatched But In Return I Was Received only 2 Qty.
Who is Responsible For this

Kindly tell Me

My Details are Below
( Rishabh Jain )
Mob No = [protected]
Mail Id = [protected]@gmail.com

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Address: Ahmedabad Gujarat

I ordered online from amazon the delivery man came to my residence (a bunglow in Ahmedabad) but he did not call or try in whotsoever manner to contact anybody in the residence . He just mentioned not available. Currently in covid time all o[censored]s at home so it is not possible that nobody is available to take the shipment. There is unnecessary harrassment of rescheduling the delivery and so on. This has happened just with your company. I have been receiving atleast 50 deliveries in last 10-15 days from various companies. For reference Tracking ID[protected].

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 19, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: Zonal hospital mandi

It is to be informed about how unprofessional and cheap people are given the responsibility of delivery agent . In morning I received a message that my parcel will be delivered today, called delivery agent and he said he is busy delivering at some place and will come after one hour and asked me to wait, I waited there for two hours and still he did nt come and when I rang him up he ignored my calls, I called him at least 10 times and after that a message came that my address is not locatable and my I didn t got the parcel.

Such cheap, ### and fools are given job to deliver parcel I was waiting for him for two hours and despite knowing it he wandered here and there and cancelled delivery despite knowing the location as I was waiting for him
Cheap mentality people.
AWB NO.[protected] ecom xpress

Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 13, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,

Team Ecom Express

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Address: VILLAGE BIJUPARA PO TANGAR PS CHANHO DIST RANCHI

My product not delivered in 4 days. Out of delivery msg already received in my phone. I called him and he used to tell me come and take delivery from ecom express office. He misbehaves and cut the call

+1 photos

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 13, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,

Team Ecom Express

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Address: Mankuva bhuj

I have received a RTO return from ecom express and I have checked it ...it is totally received damage from outside and I have checked this it was different what I send to the customer so I am unable to open my account so I want file safe-t-claim on this order I'd[protected]) thought email So I am sharing an order I'd and image detail which I received please help me with this case and provide a fund for this order I'd

+4 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 13, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

We have noted your complaint. We shall take up with the Team to get this investigated. Meanwhile, please contact your shopping portal in this regards.

Regards,
Team Ecom Express

Verified Support

May 18, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings

Please share your contact number to assist you.

Regards,
Ecom Express Team

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Address: VIJAPUR,382870

I am not received my product but received massage of item is delivered

+1 photos

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 13, 2021

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,

Team Ecom Express

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What to say i dont have words, bcoz I'm complaining from last two months, but at last this people saying that you don't have any option you only have to wait for it...
Getting this answer from company side after wait for two month.

@EcomExpress_Ofc
A parcel with awb number [protected] was shipped on 08/03/2021. Status of shipment is not updated since 09/05/2021 whereas the delivery was scheduled on 14/03/2021. Please look into the matter.

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 13, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I had ordered a product of cost 1141 from flipkart on 2nd May. I got message that on 8th may the product was going to be delivered. But nobody from the delivery service tried to contact me through call and also didn't responded to my calls. At end received a message showing that product is delivered. But I and my family received no product. Kindly deliver the product or refund.

Ecom Express customer support has been notified about the posted complaint.

May 09, 2021

Updated by Laxmikumarih06 Still nobody picking my call. Nobody trying to resolve it

Verified Support

May 13, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

May 13, 2021

Updated by Laxmikumarih06 The courier office person telling me that the problem was caused by the them. To save themselves they are asking me to accept the delivery of product and they will deliver the product in reality after may . But in real I received no product, so I told them that I won't admit since I received no product.
Then they told nothing can be done so.

At end I received no product, no refund, and nobody trying to resolve my problem with ecom express. The ecom express only telling me that they will resolve it and I should wait. But no progress can be seen. I am getting my trust lost in this courier service

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Order no is[protected]
AWB no is [protected] is not deliver but order is not deliver me please check and complain not

+1 photos

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 13, 2021

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,

Team Ecom Express

E

Ecom Express Customer Care

from Mumbai, Maharashtra

May 18, 2021

Verified Support

Dear Sir,

Greetings

Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

Regards,
Ecom Express Team

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This is regarding AWB [protected]. We are at home only yet the status says customer refused delivery. No attempt has been made to deliver. Yet status shows that they have tried delivering 3 times. Yesterday somebody called and asked for location when I told they said it’s too far and they will deliver today. Again delivery has not been done today. Please ensure that the delivery is done ASAP

Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 13, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,

Team Ecom Express

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Address: At post Palandur ( j ) taluka deori, district gondia maharastra pin code 441702

Delivery boy not delivering parcel on given adress on parcel and cancel parcel in area of pin code 441702.

He always want customers to go 20-25 km away from given adress to collect parcel from him.

Because of his bad service In my area Some of my friends not order any parcel which is deliver by ECOM express service.
Whenever I order parcel on flipkart. He is not delivering parcel and cancel it. And giving me reason only one parcel is there to deliver. So he will not deliver it.

+1 photos

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May 08, 2021

Updated by Mt1983 I never refuse parcel bu he always update I refuse it then he cancel delivery of parcel.

May 08, 2021

Updated by Mt1983 I have complaint to Flipkart customer care service about bad service of delivery boy to the area of pin code 441702.

I always got good response during conversation with Flipkart customer care service. But no result. Still delivery giving me same problem

Hope by complaining here I will get positive response.

Verified Support

May 13, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,

Team Ecom Express

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Address: House no g888 g block opp kotak atm new mustafabad

Please change my number
[protected]

Awb no [protected]
Awb no [protected]
Awb no [protected]

3 packet

+1 photos

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 13, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Hi,
I had a package from Nokia ( repaired Nokia phone ) in the name of Brigit Sebastian ( my mother). I wasn't able to take the courier as I didn't receive any OTP on my mobile. The delivery man tried many time, yet no OTP received.

Please provide an alternate method like I'd card verification to deliver my package.

AWB no is [protected].

I'm writing this as no confirmation of my previous attempt to register the problem has been acknowledged through mail.

Thank You
David

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 13, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,

Team Ecom Express

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