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Ecom Express Complaints & Reviews

1.8
Updated: Mar 11, 2025
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Ecom Express reviews & complaints page 131

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A
Ashok_Bhandari
May 9, 2021
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Address: Ahmedabad Gujarat

I ordered online from amazon the delivery man came to my residence (a bunglow in Ahmedabad) but he did not call or try in whotsoever manner to contact anybody in the residence . He just mentioned not available. Currently in covid time all o[censored]s at home so it is not possible that nobody is available to take the shipment. There is unnecessary harrassment of rescheduling the delivery and so on. This has happened just with your company. I have been receiving atleast 50 deliveries in last 10-15 days from various companies. For reference Tracking ID[protected].
+1 photos
Ecom Express customer support has been notified about the posted complaint.
Verified Support
May 19, 2021
Ecom Express Customer Care's response
Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express
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    V
    Vivekktm
    May 9, 2021
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    Address: Zonal hospital mandi

    It is to be informed about how unprofessional and cheap people are given the responsibility of delivery agent . In morning I received a message that my parcel will be delivered today, called delivery agent and he said he is busy delivering at some place and will come after one hour and asked me to wait, I waited there for two hours and still he did nt come and when I rang him up he ignored my calls, I called him at least 10 times and after that a message came that my address is not locatable and my I didn t got the parcel.

    Such cheap, ### and fools are given job to deliver parcel I was waiting for him for two hours and despite knowing it he wandered here and there and cancelled delivery despite knowing the location as I was waiting for him
    Cheap mentality people.
    AWB NO.[protected] ecom xpress
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    May 13, 2021
    Ecom Express Customer Care's response
    Dear Sir/Mam,

    Greetings From Ecom Express.

    Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

    Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

    Regards,

    Team Ecom Express
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      H
      Heho
      May 9, 2021
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      Address: VILLAGE BIJUPARA PO TANGAR PS CHANHO DIST RANCHI

      My product not delivered in 4 days. Out of delivery msg already received in my phone. I called him and he used to tell me come and take delivery from ecom express office. He misbehaves and cut the call
      +1 photos
      Ecom Express customer support has been notified about the posted complaint.
      Dear Sir/Mam,

      Greetings from Ecom Express

      Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

      Regards,

      Team Ecom Express
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        K
        Karan gajara
        May 9, 2021
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        Address: Mankuva bhuj

        I have received a RTO return from ecom express and I have checked it ...it is totally received damage from outside and I have checked this it was different what I send to the customer so I am unable to open my account so I want file safe-t-claim on this order I'd[protected]) thought email So I am sharing an order I'd and image detail which I received please help me with this case and provide a fund for this order I'd
        +4 photos
        Ecom Express customer support has been notified about the posted complaint.
        Verified Support
        May 13, 2021
        Ecom Express Customer Care's response
        Dear Sir/Mam,

        Greetings from Ecom Express

        We have noted your complaint. We shall take up with the Team to get this investigated. Meanwhile, please contact your shopping portal in this regards.

        Regards,
        Team Ecom Express
        Verified Support
        May 18, 2021
        Ecom Express Customer Care's response
        Dear Sir,

        Greetings

        Please share your contact number to assist you.

        Regards,
        Ecom Express Team
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          D
          deep3949@
          May 9, 2021
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          Address: VIJAPUR,382870

          I am not received my product but received massage of item is delivered
          +1 photos
          Ecom Express customer support has been notified about the posted complaint.
          Dear Sir/Mam,

          Greetings From Ecom Express.

          We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

          Meanwhile, you can provide your alternate contact number to assist you.

          Regards,

          Team Ecom Express
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            L
            Leo Nidas
            May 9, 2021
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            What to say i dont have words, bcoz I'm complaining from last two months, but at last this people saying that you don't have any option you only have to wait for it...
            Getting this answer from company side after wait for two month.

            @EcomExpress_Ofc
            A parcel with awb number [protected] was shipped on 08/03/2021. Status of shipment is not updated since 09/05/2021 whereas the delivery was scheduled on 14/03/2021. Please look into the matter.
            Ecom Express customer support has been notified about the posted complaint.
            Dear Sir/Mam,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Team Ecom Express
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              L
              Laxmikumarih06
              May 8, 2021
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              I had ordered a product of cost 1141 from flipkart on 2nd May. I got message that on 8th may the product was going to be delivered. But nobody from the delivery service tried to contact me through call and also didn't responded to my calls. At end received a message showing that product is delivered. But I and my family received no product. Kindly deliver the product or refund.
              Ecom Express customer support has been notified about the posted complaint.
              May 09, 2021
              Updated by Laxmikumarih06
              Still nobody picking my call. Nobody trying to resolve it
              Verified Support
              May 13, 2021
              Ecom Express Customer Care's response
              Dear Sir/Mam,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Team Ecom Express
              May 13, 2021
              Updated by Laxmikumarih06
              The courier office person telling me that the problem was caused by the them. To save themselves they are asking me to accept the delivery of product and they will deliver the product in reality after may . But in real I received no product, so I told them that I won't admit since I received no product.
              Then they told nothing can be done so.

              At end I received no product, no refund, and nobody trying to resolve my problem with ecom express. The ecom express only telling me that they will resolve it and I should wait. But no progress can be seen. I am getting my trust lost in this courier service
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                S
                Sanjeevsupervisor
                May 8, 2021
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                Order no is[protected]
                AWB no is [protected] is not deliver but order is not deliver me please check and complain not
                +1 photos
                Ecom Express customer support has been notified about the posted complaint.
                Dear Sir/Mam,

                Greetings From Ecom Express.

                We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                Meanwhile, you can provide your alternate contact number to assist you.

                Regards,

                Team Ecom Express
                Dear Sir,

                Greetings

                Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

                Regards,
                Ecom Express Team
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                  V
                  Vandy_j
                  May 8, 2021
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                  This is regarding AWB [protected]. We are at home only yet the status says customer refused delivery. No attempt has been made to deliver. Yet status shows that they have tried delivering 3 times. Yesterday somebody called and asked for location when I told they said it’s too far and they will deliver today. Again delivery has not been done today. Please ensure that the delivery is done ASAP
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  May 13, 2021
                  Ecom Express Customer Care's response
                  Dear Sir/Mam,

                  Greetings from Ecom Express

                  Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                  Regards,

                  Team Ecom Express
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                    M
                    Mt1983
                    May 8, 2021
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                    Address: At post Palandur ( j ) taluka deori, district gondia maharastra pin code 441702

                    Delivery boy not delivering parcel on given adress on parcel and cancel parcel in area of pin code 441702.

                    He always want customers to go 20-25 km away from given adress to collect parcel from him.

                    Because of his bad service In my area Some of my friends not order any parcel which is deliver by ECOM express service.
                    Whenever I order parcel on flipkart. He is not delivering parcel and cancel it. And giving me reason only one parcel is there to deliver. So he will not deliver it.
                    +1 photos
                    Ecom Express customer support has been notified about the posted complaint.
                    May 08, 2021
                    Updated by Mt1983
                    I never refuse parcel bu he always update I refuse it then he cancel delivery of parcel.

                    May 08, 2021
                    Updated by Mt1983
                    I have complaint to Flipkart customer care service about bad service of delivery boy to the area of pin code 441702.

                    I always got good response during conversation with Flipkart customer care service. But no result. Still delivery giving me same problem

                    Hope by complaining here I will get positive response.

                    Verified Support
                    May 13, 2021
                    Ecom Express Customer Care's response
                    Dear Sir/Mam,

                    Greetings from Ecom Express

                    Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                    Regards,

                    Team Ecom Express
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                      S
                      Shadabmalikecom
                      from Delhi, Delhi
                      May 8, 2021
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                      Address: House no g888 g block opp kotak atm new mustafabad

                      Please change my number
                      [protected]

                      Awb no [protected]
                      Awb no [protected]
                      Awb no [protected]

                      3 packet
                      +1 photos
                      Ecom Express customer support has been notified about the posted complaint.
                      Dear Sir/Mam,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Team Ecom Express
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                        D
                        DAVID F
                        May 8, 2021
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                        Hi,
                        I had a package from Nokia ( repaired Nokia phone ) in the name of Brigit Sebastian ( my mother). I wasn't able to take the courier as I didn't receive any OTP on my mobile. The delivery man tried many time, yet no OTP received.

                        Please provide an alternate method like I'd card verification to deliver my package.

                        AWB no is [protected].

                        I'm writing this as no confirmation of my previous attempt to register the problem has been acknowledged through mail.

                        Thank You
                        David
                        +1 photos
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        May 13, 2021
                        Ecom Express Customer Care's response
                        Dear Sir/Mam,

                        Greetings From Ecom Express.

                        Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                        Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                        Regards,

                        Team Ecom Express
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                          A
                          Annam Sai
                          May 8, 2021
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                          I am not recieved my product
                          But it showing delivered how can I get it
                          +4 photos
                          Ecom Express customer support has been notified about the posted complaint.
                          Dear Sir/Mam,

                          Greetings From Ecom Express.

                          We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                          Meanwhile, you can provide your alternate contact number to assist you.

                          Regards,
                          Team Ecom Express
                          Dear Sir,

                          Greetings

                          Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered and you have confirmed the same. Request you to kindly confirm the delivery and the actual date of delivery.

                          Regards,
                          Ecom Express Team
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                            A
                            ashokthapamagar
                            May 8, 2021
                            Resolved
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                            Resolved

                            Address: Ecom Express Private LimitedGround Floor, 13/16 min, 17 min, Samalka,Old Delhi-Gurugram Road,Kapashera, New Delhi – 110037, India

                            I have ordered a product in 28th april 2021 from redtape nd they send me a product through ecom express delivery partner but i didn't send me product till today 8th may 20201 my expected delivery date is 3rd may 2021 there delivery agent excuses lots of time nd they blame me that u r out side but i didn't go even out of my home my AWB no. Is [protected].
                            Nd i have checked in ecom express website they stop nd rto lock has been said. I have complaint to customer service to resolve the problem nd deliver my product in urgent basis.
                            +1 photos
                            May 8, 2021
                            Complaint marked as Resolved 
                            +918376888888 ecom express customer service care no. I want my product in urgent basis please
                            Ecom Express customer support has been notified about the posted complaint.
                            I found wrong and cheap saree. Now I return and refund
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                              V
                              Vishwa jain
                              May 8, 2021
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                              I didn't received my parcel and your excetive is not picking call and I got message of product is delivered hows that possible
                              +1 photos
                              Ecom Express customer support has been notified about the posted complaint.
                              Dear Sir/Mam,

                              Greetings From Ecom Express.

                              We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                              Meanwhile, you can provide your alternate contact number to assist you.

                              Regards,

                              Team Ecom Express
                              Dear Sir,

                              Greetings

                              Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

                              Regards,
                              Ecom Express Team
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                                S
                                Shubham_007
                                May 7, 2021
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                                I have an order AWB No. [protected] from AJIO which should be Delivered today but delivery boy is not Delivered Today and while I'll call to him he is talking in wrong way like I have lot's of Order and I will not Delivered it Today so please don't send the same person who is not taking his work seriously.
                                Ecom Express customer support has been notified about the posted complaint.
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                                  S
                                  Shriya Panchawatkar
                                  May 7, 2021
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                                  Address: Shraddha dresses Loni, TQ-risod Dist-washim,444506

                                  The delevary agent said I'm corona positive that's why I'm not delevar your parsel.But I got massage delevar your pasel but I did not received any parcel.
                                  +2 photos
                                  Ecom Express customer support has been notified about the posted complaint.
                                  May 07, 2021
                                  Updated by Shriya Panchawatkar
                                  Please, deliver my parsel as soon as possible.
                                  Dear Sir/Mam,

                                  Greetings From Ecom Express.

                                  We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                                  Meanwhile, you can provide your alternate contact number to assist you.

                                  Regards,
                                  Team Ecom Express
                                  Dear Sir,

                                  Greetings

                                  Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

                                  Regards,
                                  Ecom Express Team
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                                    S
                                    sameer abdulrazzaq
                                    May 7, 2021
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                                    Address: at post katli taluka rajapur

                                    Absolutely useless web site. Do not do anything on this web site.
                                    Ecom Express customer support has been notified about the posted complaint.
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                                      S
                                      sameer abdulrazzaq
                                      May 7, 2021
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                                      Address: at post katli tal rajapur dist ratnagiri

                                      I want to return my order
                                      Ecom Express customer support has been notified about the posted complaint.
                                      please reply
                                      please sent contact number
                                      No call is being placed on any number
                                      Ecom Express Customer Care's response, May 8, 2021
                                      Verified Support
                                      Dear Sir/Mam,

                                      Greetings from Ecom Express

                                      Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                                      Regards,
                                      Team Ecom Express
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                                        M
                                        Murugesh K
                                        May 7, 2021
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                                        Address: #63, Hosabyrohalli Kengeri, Bangalore-560060

                                        AWB number :[protected][protected] Name: Sanna tayappa, I already taken reattempt option but courier boy not contact me, i am waiting for shipment so pls deliver today urgent
                                        +1 photos
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Dear Sir/Mam,

                                        Greetings from Ecom Express

                                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                        Regards,
                                        Team Ecom Express
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