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1.8
Updated: Mar 11, 2025
Complaints 6417
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1266
Unresolved
5151
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Ecom Express reviews & complaints page 132

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N
Naimunissa
May 6, 2021
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Address: Block 3-2a, Sree Rosh Meadows Apartment, Thendral Nagar
Website: Nil

Product received but it's totally different from so I need to return my product... what is the procedure to return the product
Ecom Express customer support has been notified about the posted complaint.
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Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Team Ecom Express
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    A
    Akhil Bolla
    May 6, 2021
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    Resolved

    My AWD [protected], the delivered boy not delivered my PRODUCT, he called me by phone and said that if you want your order then tell me the otp which has been sent to your phone, the otp has been told by me but he not handed the order to me and now not answering my calls also plz help be regrading this.
    +1 photos
    Jul 23, 2021
    Complaint marked as Resolved 
    Ecom Express customer support has been notified about the posted complaint.
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    What was the resolution here? I encountered exactly same issue from a fraud ecom delivery agent. How can I escalate it further?
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      N
      Ninad Pandey
      May 6, 2021
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      I ordered Cipla Hand Sanitizer through Paytm on 29th April and it was shipped by Ecom Express Courier. There wasn't any issues ordering through Paytm but this Ecom Express Courier is not delivering my order since 2nd May. It's been out for delivery from 2nd May but it's not delivered to me till date. Neither the company responds nor the delivery agent.

      My order details are as follows :-
      Product : Cipla Hand Sanitizer
      Order Id :[protected]
      Delivery Agent : Arjun Yadav

      Please solve this problem as soon as possible .
      Thank you.
      +1 photos
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        A
        akshay1907
        May 6, 2021
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        I raise a return request for saree in meesho app. Courier boy collect the pick up from me and giving wrong update on tracking that "Reverse Pickup not Complete" I attached Tracking Number and name and also Screenshot of Tracking.
        Tracking Number & Name - [protected] Sunita Snaarivy
        +2 photos
        Ecom Express customer support has been notified about the posted complaint.
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        Dear Sir/Mam,

        Greetings From Ecom Express.

        Thank you for writing to us. With reference to your query regarding the AWB number [protected], the said shipment is currently in transit. The Expected Delivery Date of the said shipment is 11th May.

        Regards,
        Team Ecom Express
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          A
          Ajay @7733
          May 5, 2021
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          Address: Mohalla Allahpur Shahabad Hardoi, Shahabad hardoi

          नमस्ते सर मेरा ऑर्डर आया मगर मेरा ऑर्डर मुझे दिया नहीं गया मुझसे बोला आपका ऑर्डर कल आ जाएगा और फिर उन्होंने मेरा ऑर्डर अटेंड कर दिया मेरा ऑर्डर संख्या यहां Your BGDPL order AwB [protected] was undelivered as the address was unlocatable. For further instructions, click http://ecxp.in/?q=[protected] - ECOM EXPRESS मुझे दिलाने की कृपा करें
          Ecom Express customer support has been notified about the posted complaint.
          May 05, 2021
          Updated by Ajay @7733           मेरा आर्डर अभी तक नहीं पहुंचा पर्यटन का किया गया मनी आर्डर समझाया है कि मैं मेरा ऑर्डर दिलाने की कृपा करेंYour BGDPL order AwB [protected] was undelivered as the address was unlocatable. For further instructions, click http://ecxp.in/?q=[protected] - ECOM EXPRESS
          Verified Support
          May 08, 2021
          Ecom Express Customer Care's response           Dear Sir/Mam,

          Greetings from Ecom Express

          Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

          Regards,
          Team Ecom Express
          View replies
          जो पार्सल बुक किया था वह नहीं आया उसकी जगह दूसरा पार्सल आ जो फोन बुक किया है उसको भेजे

          Sar Mera order mujhe nahin diya Gaya - Comment #3831901 - Image #0
          Reply
          सर पुरानी Order ID 8370 वह नई order ID or AwB number भेजने कि कृप्या करे
          Reply
          सर जो फोन बुक किया था वहभेजे
          Reply
          सर जो पार्सल पहले आया वो गलत आ गया पूरानी Order ID 8370 सर सही पार्सल जो फोन बुक किया है उसको भेजे और Order ID or AwB number भेजे
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            R
            Rohit Norke
            May 5, 2021
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            Address: Kukshi 454331

            I ordered phone on 15 April 2021 and product had manufacturing defect i had applied for refund 1 time but they had cancelled my request.. Now also o have applied for refund but they did not attend my call.. And giving long date to pick my phone again please help
            +2 photos
            Ecom Express customer support has been notified about the posted complaint.
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            Dear Mam,

            Greetings from Ecom Express

            Request you to kindly provide the Reverse 9 digit AWB / tracking number starting with 5 for us to assist you on the same.

            Regards,
            Team Ecom Express
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              M
              Meenakshimohan
              May 5, 2021
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              Address: RAJAHMUNDRY

              Good Morning
              I placed an order of homoeopathy medicines on 30th April 2021. But not received still today.The courier boy said that your parcel delivered within 24hrs from last 2days. They didn't make a call yesterday. But today they put my order in OFD lock. I need medicines urgently.
              +4 photos
              Ecom Express customer support has been notified about the posted complaint.
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              Please reply
              Reply
              Please deliver my order as soon as possible
              Reply
              Where is my parcel
              Please tell me
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                S
                Sandeep Saroha 1344
                May 3, 2021
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                I ordered a product from The man company
                And it should be delivered on 2nd may but agent contact me once and get away then next day he connected to me once just 20 sec and I said hello many time but he didn't response and cut the call and tried many times again then he did this again
                And tagged it as undelivered as I refused to take it THE MAN COMPANY order AwB [protected]
                +1 photos
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                May 05, 2021
                Ecom Express Customer Care's response                 Dear Sir/Mam,

                Greetings From Ecom Express.

                Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on XXXX at the registered address.

                Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                Regards,
                Team Ecom Express
                View replies
                Hi Team,

                I am from Nedumkandam, Idukki, Kerala
                I ordered a product from Meesho
                And it should be delivered on 4th may The ecom express person called me on the same day. He connected to me and I said hello many time but he didn't response and cut the call. I tried many times call him back. But no response.
                And tagged as

                Your ONLINE order AwB [protected] was undelivered as you were not available.

                Please take necessary steps to get my order as early as possible.

                Thank you
                Reply
                Ecom Express Customer Care's response, May 8, 2021
                Verified Support
                Dear Sir/Mam,

                Greetings From Ecom Express.

                With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                Regards,
                Team Ecom Express
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                  S
                  Soruchi
                  May 3, 2021
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                  Address: 1/151

                  I order my product saree through messho courier ecom express it takes more then 12 days
                  Tracking detail shows that saree is at my hub sagar m.p and diliver date is 28 april
                  But ecom express not diliver at time it late by 4 days not diliver yet
                  And daily ecom express extend dilivery date
                  Ecom Express Executive [protected]
                  AWB [protected]
                  Very poor dilivery #Ecom Express
                  Worst experiance...
                  +1 photos
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  May 04, 2021
                  Ecom Express Customer Care's response                   Dear Sir/Mam,

                  Greetings From Ecom Express.

                  Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                  Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                  Regards,
                  Team Ecom Express
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                    F
                    Fykjhh
                    May 3, 2021
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                    Address: Behror

                    The site says that my package is out for delivery and then it says that the customer refused to accept the order. It's showing this for three days, ( my AWB no. [protected]) . Today I went to their centre but the person says that they no more operate from here. Plz help
                    +1 photos
                    Ecom Express customer support has been notified about the posted complaint.
                    View replies
                    Dear Sir/Mam,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Team Ecom Express
                    Reply
                    Fykjhh's [Complaint's author] reply, May 6, 2021
                    My awb no is 2747006691 .
                    Please take action, it now states that rto lock has been applied.

                    Very poor service , frustrated the customer - Comment #3830636 - Image #0
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                      A
                      Anjali Dileepkumar
                      May 3, 2021
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                      Ex com delivery service call me today morning 9.26 but I am not able to take call and at 9.33 I received a msg from excom that your order is delivered . But it actually not delivered . In feedback I will give it as product not delivered. I already payed for the product what can I do to get my ordered product . It is not delivered to me then how can they marked as it is delivered ?
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      May 04, 2021
                      Ecom Express Customer Care's response                       Dear Sir/Mam,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Team Ecom Express
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                        A
                        Atse Lasuh
                        May 3, 2021
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                        Address: Dimapur Nagaland,797112

                        It’s been 3 days my delivery is showing at delivery center at Dimapur Nagaland 797112, but since, now they have not delivered my product at my given address, either the courier service have not contact me, Atlas’s if they contact me I have gone an take form delivery center.
                        +4 photos
                        Ecom Express customer support has been notified about the posted complaint.
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                        Dear Sir/Mam,

                        Greetings From Ecom Express.

                        Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                        Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                        Regards,
                        Team Ecom Express
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                          L
                          laljatin
                          May 3, 2021
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                          AWB: [protected]
                          Ecom Express received the parcel information on 30th April 2021 and since then every day the pickup is being rescheduled. How long can they keep doing this?
                          Ecom Express customer support has been notified about the posted complaint.
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                          Dear Sir/Mam,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Team Ecom Express
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                            6
                            6262739801
                            May 3, 2021
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                            Address: Gram Ron post kumrai th.garhakota did.sagar madhya Pradesh

                            Delivery fast
                            +1 photos
                            Ecom Express customer support has been notified about the posted complaint.
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                            Dear Sir/Mam,

                            Greetings from Ecom Express
                            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
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                              M
                              Muneer400
                              May 2, 2021
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                              Shipment returned and RTO lock

                              Website: ecomexpress.in

                              I placed an order on 21st apr and it reached delivery center on 28th April. My Order was to be delivered by ECOM EXPRESS (The worst Courier service provide i have ever come across). They themselves don't deliver the product and later write the reason as Customer not available and Wrong adress like that.. Seriously?? . The delivery never reached me. I didn't receive any call from delivery person. I complained number of times and they seemed...
                              +1 photos
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                              aman nagariya
                              May 2, 2021
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                              From last one week my 10+ pickup is delayed all are having the same problem I.e. it’s getting updated with remark on tracking site like pickup failed due to shipment was not ready which is absolutely false as shipment is ready.
                              We are not receiving call from any currier boy related to pickup and when I was connecting to customer care they are not able to provide any Issue number and each time getting the same response “wait for another 24-48hr your issue will be resolved”. Not at all getting any info on my orders below is Awb number for latest pickup
                              [protected]
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              May 04, 2021
                              Ecom Express Customer Care's response                               Dear Sir/Mam,

                              Greetings From Ecom Express.

                              Thank you for writing to us. With reference to your query regarding the AWB number, the said shipment is currently in transit. The Expected Delivery Date of the said shipment is 10th May.

                              Regards,
                              Team Ecom Express
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                                Anushkya
                                May 2, 2021
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                                Address: Church road mahananda para near Marwari Panchayat bhawan Sanchita's boutique Siliguri

                                My AWB no(protected) has not yet reached.I had ordered the product on 14th of Apr but haven't yet got the product.The delivery executive calls but never speaks.The one time he spoke he said that he would deliver it to me the next day but to no avail. Yesterday I received a call but no one spoke and now my order status is showing off locked.
                                Please look into the matter at the earliest
                                Ecom Express customer support has been notified about the posted complaint.
                                View replies
                                Dear Sir/Mam,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Team Ecom Express
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                                  S
                                  Samuel karunakar
                                  May 1, 2021
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                                  I have bought some clothes from ajio, and it reached to Gokavaram econ express. This is the second time not delivering to me. And its again ...simply they are telling unsuccessful deliver without even attempt.
                                  So rude answers
                                  +1 photos
                                  Ecom Express customer support has been notified about the posted complaint.
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                                  Dear Sir/Mam,

                                  Greetings from Ecom Express!

                                  Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

                                  Regards,
                                  Team Ecom Express
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                                    A
                                    ayesha0804
                                    from Delhi, Delhi
                                    May 1, 2021
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                                    One of the worst logistics available in india from almost 2 weeks my parcels are not being delivered instead the delivery person is putting feedback on my behalf and no action is being taken place.
                                    First it was sunder parakala
                                    Then mohd salman
                                    And now mohd ghouse
                                    All these people working for ecom express are extremely unprofessional and useless.
                                    I am waiting for my product ordered from hopscotch with AWB no: [protected].
                                    Please raise a complaint against ecom express and question thier work ethics and help me in getting my parcel delivered Asap.
                                    Thanks
                                    Ayesha fatima.
                                    +2 photos
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 04, 2021
                                    Ecom Express Customer Care's response                                     Dear Mam,

                                    Greetings From Ecom Express.

                                    Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                                    Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                                    Regards,
                                    Team Ecom Express
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                                      S
                                      Shreepriyap
                                      May 1, 2021
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                                      Address: Rajshree house, aithanadka, kakkebettu post, Mulleria via. 671543

                                      Delivery executive refused to deliver on shipping address. He mentioned that there no door step delivery in our area (aithanadka). As of now there is no transport facility in our area so please consider my complaint and please provide door step delivery for future orders also.
                                      Thank you🙏
                                      Ecom Express customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Sir/Mam,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Team Ecom Express
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