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1.8
Updated: Aug 20, 2025
Complaints 6467
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1268
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5199
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Ecom Express reviews & complaints page 132

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A
Annam Sai
May 8, 2021
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I am not recieved my product
But it showing delivered how can I get it
+4 photos
Ecom Express customer support has been notified about the posted complaint.
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Dear Sir/Mam,

Greetings From Ecom Express.

We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team Ecom Express
Reply
Dear Sir,

Greetings

Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered and you have confirmed the same. Request you to kindly confirm the delivery and the actual date of delivery.

Regards,
Ecom Express Team
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    A
    ashokthapamagar
    May 8, 2021
    Resolved
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    Resolved

    Address: Ecom Express Private LimitedGround Floor, 13/16 min, 17 min, Samalka,Old Delhi-Gurugram Road,Kapashera, New Delhi – 110037, India

    I have ordered a product in 28th april 2021 from redtape nd they send me a product through ecom express delivery partner but i didn't send me product till today 8th may 20201 my expected delivery date is 3rd may 2021 there delivery agent excuses lots of time nd they blame me that u r out side but i didn't go even out of my home my AWB no. Is [protected].
    Nd i have checked in ecom express website they stop nd rto lock has been said. I have complaint to customer service to resolve the problem nd deliver my product in urgent basis.
    +1 photos
    May 8, 2021
    Complaint marked as Resolved 
    +918376888888 ecom express customer service care no. I want my product in urgent basis please
    Ecom Express customer support has been notified about the posted complaint.
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    I found wrong and cheap saree. Now I return and refund
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      V
      Vishwa jain
      May 8, 2021
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      I didn't received my parcel and your excetive is not picking call and I got message of product is delivered hows that possible
      +1 photos
      Ecom Express customer support has been notified about the posted complaint.
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      Dear Sir/Mam,

      Greetings From Ecom Express.

      We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

      Meanwhile, you can provide your alternate contact number to assist you.

      Regards,

      Team Ecom Express
      Reply
      Dear Sir,

      Greetings

      Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

      Regards,
      Ecom Express Team
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        S
        Shubham_007
        May 7, 2021
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        I have an order AWB No. [protected] from AJIO which should be Delivered today but delivery boy is not Delivered Today and while I'll call to him he is talking in wrong way like I have lot's of Order and I will not Delivered it Today so please don't send the same person who is not taking his work seriously.
        Ecom Express customer support has been notified about the posted complaint.
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          S
          Shriya Panchawatkar
          May 7, 2021
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          Address: Shraddha dresses Loni, TQ-risod Dist-washim,444506

          The delevary agent said I'm corona positive that's why I'm not delevar your parsel.But I got massage delevar your pasel but I did not received any parcel.
          +2 photos
          Ecom Express customer support has been notified about the posted complaint.
          May 07, 2021
          Updated by Shriya Panchawatkar           Please, deliver my parsel as soon as possible.
          View replies
          Dear Sir/Mam,

          Greetings From Ecom Express.

          We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

          Meanwhile, you can provide your alternate contact number to assist you.

          Regards,
          Team Ecom Express
          Reply
          Dear Sir,

          Greetings

          Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

          Regards,
          Ecom Express Team
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            S
            sameer abdulrazzaq
            May 7, 2021
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            Address: at post katli taluka rajapur

            Absolutely useless web site. Do not do anything on this web site.
            Ecom Express customer support has been notified about the posted complaint.
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              S
              sameer abdulrazzaq
              May 7, 2021
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              Address: at post katli tal rajapur dist ratnagiri

              I want to return my order
              Ecom Express customer support has been notified about the posted complaint.
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              please reply
              Reply
              please sent contact number
              Reply
              No call is being placed on any number
              Reply
              Ecom Express Customer Care's response, May 8, 2021
              Verified Support
              Dear Sir/Mam,

              Greetings from Ecom Express

              Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

              Regards,
              Team Ecom Express
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                M
                Murugesh K
                May 7, 2021
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                Address: #63, Hosabyrohalli Kengeri, Bangalore-560060

                AWB number :[protected][protected] Name: Sanna tayappa, I already taken reattempt option but courier boy not contact me, i am waiting for shipment so pls deliver today urgent
                +1 photos
                Ecom Express customer support has been notified about the posted complaint.
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                Dear Sir/Mam,

                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Team Ecom Express
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                  N
                  Naimunissa
                  May 6, 2021
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                  Address: Block 3-2a, Sree Rosh Meadows Apartment, Thendral Nagar
                  Website: Nil

                  Product received but it's totally different from so I need to return my product... what is the procedure to return the product
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Dear Sir/Mam,

                  Greetings from Ecom Express

                  Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                  Regards,
                  Team Ecom Express
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                    A
                    Akhil Bolla
                    May 6, 2021
                    Resolved
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                    Resolved

                    My AWD [protected], the delivered boy not delivered my PRODUCT, he called me by phone and said that if you want your order then tell me the otp which has been sent to your phone, the otp has been told by me but he not handed the order to me and now not answering my calls also plz help be regrading this.
                    +1 photos
                    Jul 23, 2021
                    Complaint marked as Resolved 
                    Ecom Express customer support has been notified about the posted complaint.
                    View replies
                    What was the resolution here? I encountered exactly same issue from a fraud ecom delivery agent. How can I escalate it further?
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                      N
                      Ninad Pandey
                      May 6, 2021
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                      I ordered Cipla Hand Sanitizer through Paytm on 29th April and it was shipped by Ecom Express Courier. There wasn't any issues ordering through Paytm but this Ecom Express Courier is not delivering my order since 2nd May. It's been out for delivery from 2nd May but it's not delivered to me till date. Neither the company responds nor the delivery agent.

                      My order details are as follows :-
                      Product : Cipla Hand Sanitizer
                      Order Id :[protected]
                      Delivery Agent : Arjun Yadav

                      Please solve this problem as soon as possible .
                      Thank you.
                      +1 photos
                      Ecom Express customer support has been notified about the posted complaint.
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                        A
                        akshay1907
                        May 6, 2021
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                        I raise a return request for saree in meesho app. Courier boy collect the pick up from me and giving wrong update on tracking that "Reverse Pickup not Complete" I attached Tracking Number and name and also Screenshot of Tracking.
                        Tracking Number & Name - [protected] Sunita Snaarivy
                        +2 photos
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir/Mam,

                        Greetings From Ecom Express.

                        Thank you for writing to us. With reference to your query regarding the AWB number [protected], the said shipment is currently in transit. The Expected Delivery Date of the said shipment is 11th May.

                        Regards,
                        Team Ecom Express
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                          A
                          Ajay @7733
                          May 5, 2021
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                          Address: Mohalla Allahpur Shahabad Hardoi, Shahabad hardoi

                          नमस्ते सर मेरा ऑर्डर आया मगर मेरा ऑर्डर मुझे दिया नहीं गया मुझसे बोला आपका ऑर्डर कल आ जाएगा और फिर उन्होंने मेरा ऑर्डर अटेंड कर दिया मेरा ऑर्डर संख्या यहां Your BGDPL order AwB [protected] was undelivered as the address was unlocatable. For further instructions, click http://ecxp.in/?q=[protected] - ECOM EXPRESS मुझे दिलाने की कृपा करें
                          Ecom Express customer support has been notified about the posted complaint.
                          May 05, 2021
                          Updated by Ajay @7733                           मेरा आर्डर अभी तक नहीं पहुंचा पर्यटन का किया गया मनी आर्डर समझाया है कि मैं मेरा ऑर्डर दिलाने की कृपा करेंYour BGDPL order AwB [protected] was undelivered as the address was unlocatable. For further instructions, click http://ecxp.in/?q=[protected] - ECOM EXPRESS
                          Verified Support
                          May 08, 2021
                          Ecom Express Customer Care's response                           Dear Sir/Mam,

                          Greetings from Ecom Express

                          Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                          Regards,
                          Team Ecom Express
                          View replies
                          जो पार्सल बुक किया था वह नहीं आया उसकी जगह दूसरा पार्सल आ जो फोन बुक किया है उसको भेजे

                          Sar Mera order mujhe nahin diya Gaya - Comment #3831901 - Image #0
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                          सर पुरानी Order ID 8370 वह नई order ID or AwB number भेजने कि कृप्या करे
                          Reply
                          सर जो फोन बुक किया था वहभेजे
                          Reply
                          सर जो पार्सल पहले आया वो गलत आ गया पूरानी Order ID 8370 सर सही पार्सल जो फोन बुक किया है उसको भेजे और Order ID or AwB number भेजे
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                            R
                            Rohit Norke
                            May 5, 2021
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                            Address: Kukshi 454331

                            I ordered phone on 15 April 2021 and product had manufacturing defect i had applied for refund 1 time but they had cancelled my request.. Now also o have applied for refund but they did not attend my call.. And giving long date to pick my phone again please help
                            +2 photos
                            Ecom Express customer support has been notified about the posted complaint.
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                            Dear Mam,

                            Greetings from Ecom Express

                            Request you to kindly provide the Reverse 9 digit AWB / tracking number starting with 5 for us to assist you on the same.

                            Regards,
                            Team Ecom Express
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                              M
                              Meenakshimohan
                              May 5, 2021
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                              Address: RAJAHMUNDRY

                              Good Morning
                              I placed an order of homoeopathy medicines on 30th April 2021. But not received still today.The courier boy said that your parcel delivered within 24hrs from last 2days. They didn't make a call yesterday. But today they put my order in OFD lock. I need medicines urgently.
                              +4 photos
                              Ecom Express customer support has been notified about the posted complaint.
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                              Please reply
                              Reply
                              Please deliver my order as soon as possible
                              Reply
                              Where is my parcel
                              Please tell me
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                                S
                                Sandeep Saroha 1344
                                May 3, 2021
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                                I ordered a product from The man company
                                And it should be delivered on 2nd may but agent contact me once and get away then next day he connected to me once just 20 sec and I said hello many time but he didn't response and cut the call and tried many times again then he did this again
                                And tagged it as undelivered as I refused to take it THE MAN COMPANY order AwB [protected]
                                +1 photos
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                May 05, 2021
                                Ecom Express Customer Care's response                                 Dear Sir/Mam,

                                Greetings From Ecom Express.

                                Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on XXXX at the registered address.

                                Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                                Regards,
                                Team Ecom Express
                                View replies
                                Hi Team,

                                I am from Nedumkandam, Idukki, Kerala
                                I ordered a product from Meesho
                                And it should be delivered on 4th may The ecom express person called me on the same day. He connected to me and I said hello many time but he didn't response and cut the call. I tried many times call him back. But no response.
                                And tagged as

                                Your ONLINE order AwB [protected] was undelivered as you were not available.

                                Please take necessary steps to get my order as early as possible.

                                Thank you
                                Reply
                                Ecom Express Customer Care's response, May 8, 2021
                                Verified Support
                                Dear Sir/Mam,

                                Greetings From Ecom Express.

                                With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                                Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                                Regards,
                                Team Ecom Express
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                                  S
                                  Soruchi
                                  May 3, 2021
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                                  Address: 1/151

                                  I order my product saree through messho courier ecom express it takes more then 12 days
                                  Tracking detail shows that saree is at my hub sagar m.p and diliver date is 28 april
                                  But ecom express not diliver at time it late by 4 days not diliver yet
                                  And daily ecom express extend dilivery date
                                  Ecom Express Executive [protected]
                                  AWB [protected]
                                  Very poor dilivery #Ecom Express
                                  Worst experiance...
                                  +1 photos
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 04, 2021
                                  Ecom Express Customer Care's response                                   Dear Sir/Mam,

                                  Greetings From Ecom Express.

                                  Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                                  Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                                  Regards,
                                  Team Ecom Express
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                                    F
                                    Fykjhh
                                    May 3, 2021
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                                    Address: Behror

                                    The site says that my package is out for delivery and then it says that the customer refused to accept the order. It's showing this for three days, ( my AWB no. [protected]) . Today I went to their centre but the person says that they no more operate from here. Plz help
                                    +1 photos
                                    Ecom Express customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Sir/Mam,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Team Ecom Express
                                    Reply
                                    Fykjhh's [Complaint's author] reply, May 6, 2021
                                    My awb no is 2747006691 .
                                    Please take action, it now states that rto lock has been applied.

                                    Very poor service , frustrated the customer - Comment #3830636 - Image #0
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                                      A
                                      Anjali Dileepkumar
                                      May 3, 2021
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                                      Ex com delivery service call me today morning 9.26 but I am not able to take call and at 9.33 I received a msg from excom that your order is delivered . But it actually not delivered . In feedback I will give it as product not delivered. I already payed for the product what can I do to get my ordered product . It is not delivered to me then how can they marked as it is delivered ?
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 04, 2021
                                      Ecom Express Customer Care's response                                       Dear Sir/Mam,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Team Ecom Express
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                                        A
                                        Atse Lasuh
                                        May 3, 2021
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                                        Address: Dimapur Nagaland,797112

                                        It’s been 3 days my delivery is showing at delivery center at Dimapur Nagaland 797112, but since, now they have not delivered my product at my given address, either the courier service have not contact me, Atlas’s if they contact me I have gone an take form delivery center.
                                        +4 photos
                                        Ecom Express customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Sir/Mam,

                                        Greetings From Ecom Express.

                                        Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                                        Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                                        Regards,
                                        Team Ecom Express
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