Ecom Express Complaints & Reviews

AWB: [protected]
Ecom Express received the parcel information on 30th April 2021 and since then every day the pickup is being rescheduled. How long can they keep doing this?

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 4, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Gram Ron post kumrai th.garhakota did.sagar madhya Pradesh

Delivery fast

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 4, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express
Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Website: ecomexpress.in

I placed an order on 21st apr and it reached delivery center on 28th April. My Order was to be delivered by ECOM EXPRESS (The worst Courier service provide i have ever come across). They themselves don't deliver the product and later write the reason as Customer not available and Wrong adress like that.. Seriously?? . The delivery never reached me. I didn't receive any call from delivery person. I complained number of times and they seemed...

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From last one week my 10+ pickup is delayed all are having the same problem I.e. it’s getting updated with remark on tracking site like pickup failed due to shipment was not ready which is absolutely false as shipment is ready.
We are not receiving call from any currier boy related to pickup and when I was connecting to customer care they are not able to provide any Issue number and each time getting the same response “wait for another 24-48hr your issue will be resolved”. Not at all getting any info on my orders below is Awb number for latest pickup
[protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 04, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the AWB number, the said shipment is currently in transit. The Expected Delivery Date of the said shipment is 10th May.

Regards,
Team Ecom Express

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Address: Church road mahananda para near Marwari Panchayat bhawan Sanchita's boutique Siliguri

My AWB no(protected) has not yet reached.I had ordered the product on 14th of Apr but haven't yet got the product.The delivery executive calls but never speaks.The one time he spoke he said that he would deliver it to me the next day but to no avail. Yesterday I received a call but no one spoke and now my order status is showing off locked.
Please look into the matter at the earliest

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 4, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I have bought some clothes from ajio, and it reached to Gokavaram econ express. This is the second time not delivering to me. And its again ...simply they are telling unsuccessful deliver without even attempt.
So rude answers

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Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 4, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express!

Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

Regards,
Team Ecom Express

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One of the worst logistics available in india from almost 2 weeks my parcels are not being delivered instead the delivery person is putting feedback on my behalf and no action is being taken place.
First it was sunder parakala
Then mohd salman
And now mohd ghouse
All these people working for ecom express are extremely unprofessional and useless.
I am waiting for my product ordered from hopscotch with AWB no: [protected].
Please raise a complaint against ecom express and question thier work ethics and help me in getting my parcel delivered Asap.
Thanks
Ayesha fatima.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 04, 2021

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express.

Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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Address: Rajshree house, aithanadka, kakkebettu post, Mulleria via. 671543

Delivery executive refused to deliver on shipping address. He mentioned that there no door step delivery in our area (aithanadka). As of now there is no transport facility in our area so please consider my complaint and please provide door step delivery for future orders also.
Thank you🙏

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 3, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I am trying from last 3 days but there is absurd response from the ecom express customer service. The delivery guy who is calling has some network issues, voice not audible and he is updating customer not available. I have updated the alternative number, which was not considered for calling in case of any issues.

Now, after 3 days they are updating OFD lock. Customer care daily refusing to lodge complaint and telling to call after 8 pm.

Now, what is OFD lock and i am not sure if the package will be returned without any attempt to delivery.

Hopefully to get some proper response here.

Thanks,
Nidhi

Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 04, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Jdhxh

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 3, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Have returned 2 items in Myntra, those items picked up on 21st April along with those two items courier boy picked up one more item is Pepe jeans, which is returned from Flipkart.

Myntra items are refunded but Flipkart item still in return status only.

Return picked up successfully for Order Number : [protected] of MYNTRA. Regards, Ecom Express
Return picked up successfully for Order Number : [protected] of MYNTRA. Regards, Ecom Express

Can you please check and resolve it as soon as possible. Below one is the order id of the item.
Order ID - OD[protected]

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 3, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: 7, Mahadev apartments, Navavas nakhatrana 370615

When your official has call me to receive my product from other place and when i go there and said him that you pls come with me and see my address location and from next time you may deliver at my home due to will i do not have to come to take my parcal then your official rudely said that "if you want to take product then take other wise we are going "
And then i said if you not deliver at my home i am not going to receive product before i take product they have marked it as deliver as gone without giving my product

I am informing you if i am not getting my product deliver at my home then i am going to do case against your company

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Address: ECOM Express, SANKARI ROS, Salem, TamilNadu

Date of Incident : 30th April 2021
Description : The shipment details shows as Delivered in both the Vendor Site (AMAZON) and in ECOM Express portal.
The deliver person called and enquired the details of the address and we shared the landmark information and the route to reach our address. He confirmed that he will reach and call.
While waiting for the delivery person's call, we got messages / update from vendor site that the shipment has been delivered.
tried calling back to the same contact number, but the call went to ECOM Express IVR.
called and raised a complaint in Customer Service Center. got response that we need to wait for 72 hours. till then customer will not be intimated on the progress.
No option to raise an escalation / speak to supervisor / person inchage to handle escalations.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 04, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: 57/55 Quila zakhira near doctor irfan clinic bareilly

I haven’t got my product that was supposed to deliver by today and have got message of delivery has been made successful. It was my prepaid order from bella vita organic
Track id is[protected]

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 3, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Sir, my AWB number [protected]. this item not deliverd to me, but in your website and message from you its showing deliverd, but i did not received the parcel. in KOLAR 563101

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 3, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Hii
We are facing problems in online shopping from Ecom, Ecom express delivery service is not available in our area. We request you please provide us delivery service in our area.
Address: Diver Lolab Kupwara, Jammu and Kashmir.
Pincode: 193223

Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 05, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. Currently we are not providing service at the given location. The services available in 193222.

Regards,
Team Ecom Express

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Address: Address: Apollo Road, Chakkara Parambu, Vennala, Ernakulam, 682032, Kerala, India Phone: +91 94954 69487

"The apparel box" company had accepted online payment as part of a clothing delivery.
they gave me no information about the order until I threatened with a consumer complaint.

Then they transferred the order to ECOM express.
for many weeks " apparently" my delivery is roaming around in my location.

I haven't received any calls from the delivery boy.
but every evening I get the message that it's out for delivery.

I believe this is an elaborate scheme between "the apparel box" online shopping site and "Ecom Express" to get money without delivering a product.

kindly make an action come through about this as customers are being duped

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Dear Sir,

MY AWB is [protected].ECom Express Courier person not came to my address on 29.04.2021. But I tracked my AWB its showing customer not available.

The medlife persons are cancelled my order. This order having tables are there. It is important to me.

Regards,
C.Lakshmi Narayana Reddy
M : [protected]

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Address: 12-31, CYR Colony, Lane 2,Almasguda,hyd, 500058

The RTO was not delivered to the seller but the tracking shows as delivered.
AWB : [protected]

Can you check with the issue.

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Address: 412 flat, 5th floor,9th block,prajay appartment,kompally, 412 flat, 5th floor,9th b

I have ordered my product on thu 16 ARP and the delivery date was 20 but courier boy never ever called me and when i am trying to reach they never picked my call while i am tracking my product their always showing tomorrow will be deliver daily i am updating my address and my number but nothing happening plz improve your performance and someone is waiting for there product but your are always delaying my order number is #nyk[protected] and awb is #[protected] today is showing ofd lock applied plz resolve my prob i need my product as soon as possible

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 1, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Ecom Express Complaints & Reviews

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Ecom Express reviews & complaints page 133

Pickup rescheduled for the third time

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Spice money mini magic atm machine

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Shipment returned and RTO lock

Pickup is not happening on time

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Not received any product

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Not delivering and rude answers

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Worst logistics

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Delivery person refused to deliver

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Delivery Not Attempted and OFD Lock Status

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Contact number 9911263158

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Item picked up but not yet refunded

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About AWB 2035120366

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Shipment not delivered, but status shows as delivered.

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I havent received my prepaid product and got message it has been delivered

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Product not received, but message from you it has been delivered

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Product delivery service

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Not delivering courier

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Product not delivered

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Product was not delivered AWB 5518947955

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No Delivery and no response

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