Ecom Express Complaints & Reviews

I am trying from last 3 days but there is absurd response from the ecom express customer service. The delivery guy who is calling has some network issues, voice not audible and he is updating customer not available. I have updated the alternative number, which was not considered for calling in case of any issues.

Now, after 3 days they are updating OFD lock. Customer care daily refusing to lodge complaint and telling to call after 8 pm.

Now, what is OFD lock and i am not sure if the package will be returned without any attempt to delivery.

Hopefully to get some proper response here.

Thanks,
Nidhi

Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 04, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Jdhxh

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

May 3, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Have returned 2 items in Myntra, those items picked up on 21st April along with those two items courier boy picked up one more item is Pepe jeans, which is returned from Flipkart.

Myntra items are refunded but Flipkart item still in return status only.

Return picked up successfully for Order Number : [protected] of MYNTRA. Regards, Ecom Express
Return picked up successfully for Order Number : [protected] of MYNTRA. Regards, Ecom Express

Can you please check and resolve it as soon as possible. Below one is the order id of the item.
Order ID - OD[protected]

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

May 3, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 7, Mahadev apartments, Navavas nakhatrana 370615

When your official has call me to receive my product from other place and when i go there and said him that you pls come with me and see my address location and from next time you may deliver at my home due to will i do not have to come to take my parcal then your official rudely said that "if you want to take product then take other wise we are going "
And then i said if you not deliver at my home i am not going to receive product before i take product they have marked it as deliver as gone without giving my product

I am informing you if i am not getting my product deliver at my home then i am going to do case against your company

Ecom Express customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: ECOM Express, SANKARI ROS, Salem, TamilNadu

Date of Incident : 30th April 2021
Description : The shipment details shows as Delivered in both the Vendor Site (AMAZON) and in ECOM Express portal.
The deliver person called and enquired the details of the address and we shared the landmark information and the route to reach our address. He confirmed that he will reach and call.
While waiting for the delivery person's call, we got messages / update from vendor site that the shipment has been delivered.
tried calling back to the same contact number, but the call went to ECOM Express IVR.
called and raised a complaint in Customer Service Center. got response that we need to wait for 72 hours. till then customer will not be intimated on the progress.
No option to raise an escalation / speak to supervisor / person inchage to handle escalations.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 04, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 57/55 Quila zakhira near doctor irfan clinic bareilly

I haven’t got my product that was supposed to deliver by today and have got message of delivery has been made successful. It was my prepaid order from bella vita organic
Track id is[protected]

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

May 3, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Sir, my AWB number [protected]. this item not deliverd to me, but in your website and message from you its showing deliverd, but i did not received the parcel. in KOLAR 563101

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

May 3, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Hii
We are facing problems in online shopping from Ecom, Ecom express delivery service is not available in our area. We request you please provide us delivery service in our area.
Address: Diver Lolab Kupwara, Jammu and Kashmir.
Pincode: 193223

Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 05, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. Currently we are not providing service at the given location. The services available in 193222.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Address: Apollo Road, Chakkara Parambu, Vennala, Ernakulam, 682032, Kerala, India Phone: +91 94954 69487

"The apparel box" company had accepted online payment as part of a clothing delivery.
they gave me no information about the order until I threatened with a consumer complaint.

Then they transferred the order to ECOM express.
for many weeks " apparently" my delivery is roaming around in my location.

I haven't received any calls from the delivery boy.
but every evening I get the message that it's out for delivery.

I believe this is an elaborate scheme between "the apparel box" online shopping site and "Ecom Express" to get money without delivering a product.

kindly make an action come through about this as customers are being duped

+2 photos

Ecom Express customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dear Sir,

MY AWB is [protected].ECom Express Courier person not came to my address on 29.04.2021. But I tracked my AWB its showing customer not available.

The medlife persons are cancelled my order. This order having tables are there. It is important to me.

Regards,
C.Lakshmi Narayana Reddy
M : [protected]

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 12-31, CYR Colony, Lane 2,Almasguda,hyd, 500058

The RTO was not delivered to the seller but the tracking shows as delivered.
AWB : [protected]

Can you check with the issue.

Ecom Express customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 412 flat, 5th floor,9th block,prajay appartment,kompally, 412 flat, 5th floor,9th b

I have ordered my product on thu 16 ARP and the delivery date was 20 but courier boy never ever called me and when i am trying to reach they never picked my call while i am tracking my product their always showing tomorrow will be deliver daily i am updating my address and my number but nothing happening plz improve your performance and someone is waiting for there product but your are always delaying my order number is #nyk[protected] and awb is #[protected] today is showing ofd lock applied plz resolve my prob i need my product as soon as possible

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

May 1, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I am ordering items it shows delivery but the delivery person not even call me and without my permission they canceled and return the products
Up to know I miss 3 orders and another 2 orders are on the way
With the negligence of delivery they will also return may be

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

May 1, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have ordered my phone REDMI NOTE 10 pro with AWB no[protected] from Amazon but the delivery partner not contacting fairly and continuously cancelling my order and I am not able to contact him too. And there is no Support from Amazon and Ecom Express too. Please help delivering my order.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

May 1, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment[protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Ecom Express Executive [protected] PIN 60234 will deliver your Hopscotch AWB [protected].

I have ordered a product from hopscotch and it was suppose to be delivered with ecom logistics from past one week i had called multiple times to register my complaint of delaying the delivery by them because delivery person putting feedback by himself to which no action taken so far i am feeling mentally harassed and extremely disappointed by its services.
I have tried to adress my visue over call and various social media platforms but in vain.
Please help me in getting my parcel as soon as possible.
Thank you.
Ayesha Fatima

+2 photos

Ecom Express customer support has been notified about the posted complaint.

Apr 30, 2021

Updated by ayesha0804 I hope i get my complaint resolved Asap.
Thank you

Verified Support

May 01, 2021

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address today.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi..i have ordered kurta set..and on the delivery date he called me and said he will deliver the parcel next day and i said k then he asked me for delivery code and OTP after that i got a msg from ecomex that the product is undelivered as you refused to accept it...I didn’t return that order this is not at all fair and i didn’t expect this pls do the needful

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

May 1, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Gram khargaura post laglesra rasoolabad 241503

My name is Ravendra Singh your delivery boy other area call me and speak sir your

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

May 1, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I ordered a product from Mivi and has to be delivered through ecom express. But they didn't deliver the product and they still showing status as DELIVERED It's been 2 days but I haven't received my product. Awb no. [protected]. I want my product immediately

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

May 1, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Viramgam, ahmedabad

I ordered something from Amazon item is out for delivery but i didn't get any msg then i waited for the call of delivery boy and i got the call at 7 pm an he is asking me to come 1 km from my location to take the delivery when i denied he said he will deliver it tomorrow afternoon but at that time still i am waited for call but no calls then i tried to call but no one is forwarding my call also
Is this service which is provided by e-com?

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

May 1, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Reply

Mehul Kher's [Complaint's author] reply, May 2, 2021

Awb:436225766
They updated fake status of undelivered cause of payment related issue and coustomer declined and all updates
Is this the way they do their job?

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Salua, Rajarhat, Kolkata, West Bengal, 700136

I booked an appointment for PAYTM KYC. However, just on the day of appointment, I got the message saying "Dear Rinkeshwari, We tried but could NOT complete the Wallet Upgrade on behalf of PAYTM PAYMENTS BANK. Please contact [protected]@[protected] - Ecom Express"

It's very urgent to complete the KYC looking at the current pandemic situation.

Ecom Express customer support has been notified about the posted complaint.

Apr 29, 2021

Updated by agrawalrinky Today the same thing happened with my husband's KYC request. He too got the same message.
The number [protected] is not working. It just gets disconnected after 10 seconds.

This is really pathetic. Even Video KYC is not working. Need resolution to my complaint ASAP.

Verified Support

May 01, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. Request you to kindly provide the 10 digit AWB / tracking number starting for us to assist you on the same.

Regards,
Team Ecom Express

May 03, 2021

Updated by agrawalrinky The complaint is not for the courier. The complaint is about the PAYTM KYC.
Even after doing the video KYC and agent confirming the video KYC is successfully done, we are receiving the same message from Ecom Express. We are not sure what's going on.

Ecom Express Complaints & Reviews

File a complaint to Ecom Express

Ecom Express reviews & complaints page 133

Delivery Not Attempted and OFD Lock Status

Post your Comment

Contact number 9911263158

Post your Comment

Item picked up but not yet refunded

Post your Comment

About AWB 2035120366

Post your Comment

Shipment not delivered, but status shows as delivered.

Post your Comment

I havent received my prepaid product and got message it has been delivered

Post your Comment

Product not received, but message from you it has been delivered

Post your Comment

Product delivery service

Post your Comment

Not delivering courier

Post your Comment

Product not delivered

Post your Comment

Product was not delivered AWB 5518947955

Post your Comment

No Delivery and no response

Post your Comment

Not proper delivery

Post your Comment

Parcel Undeliverable

Post your Comment

Product not received ofd lock applied

Post your Comment

Kurta set/undelivered

Post your Comment

My parcel not delivered by Delivery boy

Post your Comment

Not received my product but got message as DELIVERED

Post your Comment

They aren't answering a single call

Post your Comment

PayTm KYC not done

Post your Comment

Related businesses