Ecom Express Complaints & Reviews

I am ordering items it shows delivery but the delivery person not even call me and without my permission they canceled and return the products
Up to know I miss 3 orders and another 2 orders are on the way
With the negligence of delivery they will also return may be

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 1, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I have ordered my phone REDMI NOTE 10 pro with AWB no[protected] from Amazon but the delivery partner not contacting fairly and continuously cancelling my order and I am not able to contact him too. And there is no Support from Amazon and Ecom Express too. Please help delivering my order.

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 1, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment[protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Ecom Express Executive [protected] PIN 60234 will deliver your Hopscotch AWB [protected].

I have ordered a product from hopscotch and it was suppose to be delivered with ecom logistics from past one week i had called multiple times to register my complaint of delaying the delivery by them because delivery person putting feedback by himself to which no action taken so far i am feeling mentally harassed and extremely disappointed by its services.
I have tried to adress my visue over call and various social media platforms but in vain.
Please help me in getting my parcel as soon as possible.
Thank you.
Ayesha Fatima

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Ecom Express customer support has been notified about the posted complaint.

Apr 30, 2021

Updated by ayesha0804 I hope i get my complaint resolved Asap.
Thank you

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May 01, 2021

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address today.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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Hi..i have ordered kurta set..and on the delivery date he called me and said he will deliver the parcel next day and i said k then he asked me for delivery code and OTP after that i got a msg from ecomex that the product is undelivered as you refused to accept it...I didn’t return that order this is not at all fair and i didn’t expect this pls do the needful

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 1, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Gram khargaura post laglesra rasoolabad 241503

My name is Ravendra Singh your delivery boy other area call me and speak sir your

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 1, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I ordered a product from Mivi and has to be delivered through ecom express. But they didn't deliver the product and they still showing status as DELIVERED It's been 2 days but I haven't received my product. Awb no. [protected]. I want my product immediately

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 1, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Viramgam, ahmedabad

I ordered something from Amazon item is out for delivery but i didn't get any msg then i waited for the call of delivery boy and i got the call at 7 pm an he is asking me to come 1 km from my location to take the delivery when i denied he said he will deliver it tomorrow afternoon but at that time still i am waited for call but no calls then i tried to call but no one is forwarding my call also
Is this service which is provided by e-com?

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 1, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Mehul Kher's [Complaint's author] reply, May 2, 2021

Awb:436225766
They updated fake status of undelivered cause of payment related issue and coustomer declined and all updates
Is this the way they do their job?

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Address: Salua, Rajarhat, Kolkata, West Bengal, 700136

I booked an appointment for PAYTM KYC. However, just on the day of appointment, I got the message saying "Dear Rinkeshwari, We tried but could NOT complete the Wallet Upgrade on behalf of PAYTM PAYMENTS BANK. Please contact [protected]@[protected] - Ecom Express"

It's very urgent to complete the KYC looking at the current pandemic situation.

Ecom Express customer support has been notified about the posted complaint.

Apr 29, 2021

Updated by agrawalrinky Today the same thing happened with my husband's KYC request. He too got the same message.
The number [protected] is not working. It just gets disconnected after 10 seconds.

This is really pathetic. Even Video KYC is not working. Need resolution to my complaint ASAP.

Verified Support

May 01, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. Request you to kindly provide the 10 digit AWB / tracking number starting for us to assist you on the same.

Regards,
Team Ecom Express

May 03, 2021

Updated by agrawalrinky The complaint is not for the courier. The complaint is about the PAYTM KYC.
Even after doing the video KYC and agent confirming the video KYC is successfully done, we are receiving the same message from Ecom Express. We are not sure what's going on.

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Address: kings collection gulshan, sakinaka mumbai 400072 maharashtra

I have received a product which i did not order at all from that supplier.
AWB no is [protected].

I want my Rs. 350 back. This is literally stealing money from people.

Government should do something about this.

The seller stole my address from somewhere and sent me the parcel.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 1, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I Ordered A Prepaid Product From Flipkart..And Shipment through Ecom Express AWB no [protected]..Product Out For Delivery On 27/04/2021 And In Evening I Check Flipkart Status it Shows Product Delivered But My prepaid Product Not Delivered To Me..Plz Delivered My Product Otherwise I will File A complain

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Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 1, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Hii. My product. I'd .[protected] has shipped on 24 April ..but it has not reached me .still now ..as am waiting since 15 days. Please give the information about delivery ..please respond to my complaint . The product is teamspirit.Track pants with contrast side taping. .please respond as fast as you can ..

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 1, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: देवसर

लवकुश द्विवेदी द्वारा मेरा पार्सल नम्बर AwB[protected] मुझे विना बताए वापस कर दिया गया है मेरा पार्सल चाहिए और लवकुश द्विवेदी को उक्त कार्य से हटाने की कृपा करें 486882 चितरंगी के वजाय आफिस देवसर जियावन 486881 मे लगाया जा रहा है जो गलत है चितरंगी की आफिस चितरंगी में लगना चाहिए अन्यथा कोर्ट में आवेदन किया जावेगा

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Apr 29, 2021

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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Address: Hyderabad

I got message the T shirt order no. [protected] delivered to me on 26.4.2021.But, it was not delivered to me. Some thing went wrong. Every time the exicutive not reaching on time. Even though after waiting, they not reaching to deliver. It happened many times. Most of the products returning their won, as they feel. It's wrong.

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Address: shop no 5, National plaza, beside siddharth hospital

Order no=INDUS-LS[protected] BAJAJ TOASTER IS DAMAGE PLZZ REPLACECE AND CHANGE MY TOASTER.. contact number=[protected]

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Ecom Express customer support has been notified about the posted complaint.

Apr 26, 2021

Updated by Afzal Guru Contact number [protected] toaster is damage

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Ecom Express Customer Care

from Mumbai, Maharashtra

Apr 29, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Baramulla

My order reach Jammu but not go srinagar

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Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Apr 29, 2021

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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Address: Upper Bhanu Nagar 2nd Mile,sevoke Road,siliguri,West Bengal

My package was supposed to be delivered on 23rd but I got a call saying that it could not be delivered and they would deliver it the next day, but they didnt attempt the delivery on the next day as well. The delivery failed. No call was made regarding the same. I had never requested for future delivery but on the status it is showing so. Tried contacting customer care but didnt get any response. Extremely disappointed with Ecom Express. Looking for a response asap.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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My order is supposed to be delivered on 22nd of April 2021. Since then he calls me, speak nothing and hung his phone by updating the status as that I refused to take the order. It happened to me thrice and I kept on calling to ecom express and flipkart customer care services and raised issues. They promise me that the order will be received by you within short time. The next day I receive a message that the order is arriving today and the same thing happens (the delivery boys call me, keep silent, hung his phone, send me an update that I refused the order). How can such a thing like delivery boys dictating the orders can happen in a service like ecom express? How can they update so falsely like this?

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Narayanpur

I was not in my place at the time of delivery..
I told him to keeo my purcels..now from last 7 days I am asking for my purcels to him..but he did nkt receive my calls and messages.. i want my purcels right now..

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Ecom Express Customer Care

from Mumbai, Maharashtra

Apr 27, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Product ordered in Amazon has to be delivered through exim express but they didn't deliver the product but when we check the status is mentioned as delivered it's been 5 to 6 days the product is not delivered yet the AWB number is [protected]

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Apr 27, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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My order no. [protected]. I have order one parcel.When i am checking online status of the the same it shown as DELIVERED but i have not received any parcel till now.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Apr 27, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Ecom Express Complaints & Reviews

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Ecom Express reviews & complaints page 134

Not proper delivery

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Parcel Undeliverable

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Product not received ofd lock applied

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Kurta set/undelivered

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My parcel not delivered by Delivery boy

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Not received my product but got message as DELIVERED

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They aren't answering a single call

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PayTm KYC not done

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Product delivered which is ordered at all

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Product Not Delivered Shows Wrong Delivery Status

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I'm complaining about delivery of my order

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AwB436087199

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Not delivered: Satya Guduri, Order no. 2000783185 T shirt

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Toaster is damage

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My order reach Jammu but not go srinagar

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Package from Isha Foundation not delivered.

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Delivery boys refused to deliver and false status are being updated

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He did not deliver my product yet it is delivered earlier

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Product not delivered with delay in 6 days

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Parcel not deliver to right address

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