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Ecom Express Complaints & Reviews

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Updated: Mar 11, 2025
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Ecom Express reviews & complaints page 134

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B
Bhuvaneswari G
Apr 28, 2021
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Address: kings collection gulshan, sakinaka mumbai 400072 maharashtra

I have received a product which i did not order at all from that supplier.
AWB no is [protected].

I want my Rs. 350 back. This is literally stealing money from people.

Government should do something about this.

The seller stole my address from somewhere and sent me the parcel.
Ecom Express customer support has been notified about the posted complaint.
Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
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    ashok jakhiwal
    Apr 28, 2021
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    I Ordered A Prepaid Product From Flipkart..And Shipment through Ecom Express AWB no [protected]..Product Out For Delivery On 27/04/2021 And In Evening I Check Flipkart Status it Shows Product Delivered But My prepaid Product Not Delivered To Me..Plz Delivered My Product Otherwise I will File A complain
    +1 photos
    Ecom Express customer support has been notified about the posted complaint.
    Dear Sir/Mam,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Team Ecom Express
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      T
      Thatipelli tejaswi
      Apr 27, 2021
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      Hii. My product. I'd .[protected] has shipped on 24 April ..but it has not reached me .still now ..as am waiting since 15 days. Please give the information about delivery ..please respond to my complaint . The product is teamspirit.Track pants with contrast side taping. .please respond as fast as you can ..
      Ecom Express customer support has been notified about the posted complaint.
      Dear Sir/Mam,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Team Ecom Express
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        B
        Baijnath Mishra
        Apr 26, 2021
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        Address: देवसर

        लवकुश द्विवेदी द्वारा मेरा पार्सल नम्बर AwB[protected] मुझे विना बताए वापस कर दिया गया है मेरा पार्सल चाहिए और लवकुश द्विवेदी को उक्त कार्य से हटाने की कृपा करें 486882 चितरंगी के वजाय आफिस देवसर जियावन 486881 मे लगाया जा रहा है जो गलत है चितरंगी की आफिस चितरंगी में लगना चाहिए अन्यथा कोर्ट में आवेदन किया जावेगा
        Ecom Express customer support has been notified about the posted complaint.
        Dear Sir/Mam,

        Greetings From Ecom Express.

        With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

        Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

        Regards,
        Team Ecom Express
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          S
          Satyaguduri
          Apr 26, 2021
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          Address: Hyderabad

          I got message the T shirt order no. [protected] delivered to me on 26.4.2021.But, it was not delivered to me. Some thing went wrong. Every time the exicutive not reaching on time. Even though after waiting, they not reaching to deliver. It happened many times. Most of the products returning their won, as they feel. It's wrong.
          +1 photos
          Ecom Express customer support has been notified about the posted complaint.
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            A
            Afzal Guru
            Apr 26, 2021
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            Address: shop no 5, National plaza, beside siddharth hospital

            Order no=INDUS-LS[protected] BAJAJ TOASTER IS DAMAGE PLZZ REPLACECE AND CHANGE MY TOASTER.. contact number=[protected]
            +1 photos
            Ecom Express customer support has been notified about the posted complaint.
            Apr 26, 2021
            Updated by Afzal Guru
            Contact number [protected] toaster is damage

            Dear Sir/Mam,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Team Ecom Express
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              R
              RAKEEB reyax
              Apr 26, 2021
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              Address: Baramulla

              My order reach Jammu but not go srinagar
              +1 photos
              Ecom Express customer support has been notified about the posted complaint.
              Dear Sir/Mam,

              Greetings From Ecom Express.

              With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

              Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

              Regards,
              Team Ecom Express
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                P
                Pragya_22
                Apr 25, 2021
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                Address: Upper Bhanu Nagar 2nd Mile,sevoke Road,siliguri,West Bengal

                My package was supposed to be delivered on 23rd but I got a call saying that it could not be delivered and they would deliver it the next day, but they didnt attempt the delivery on the next day as well. The delivery failed. No call was made regarding the same. I had never requested for future delivery but on the status it is showing so. Tried contacting customer care but didnt get any response. Extremely disappointed with Ecom Express. Looking for a response asap.
                +1 photos
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Apr 29, 2021
                Ecom Express Customer Care's response
                Dear Sir/Mam,

                Greetings From Ecom Express.

                With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                Regards,
                Team Ecom Express
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                  G
                  Goutham Makkina
                  Apr 25, 2021
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                  My order is supposed to be delivered on 22nd of April 2021. Since then he calls me, speak nothing and hung his phone by updating the status as that I refused to take the order. It happened to me thrice and I kept on calling to ecom express and flipkart customer care services and raised issues. They promise me that the order will be received by you within short time. The next day I receive a message that the order is arriving today and the same thing happens (the delivery boys call me, keep silent, hung his phone, send me an update that I refused the order). How can such a thing like delivery boys dictating the orders can happen in a service like ecom express? How can they update so falsely like this?
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 29, 2021
                  Ecom Express Customer Care's response
                  Dear Sir/Mam,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Team Ecom Express
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                    S
                    Sanjukta Deka
                    Apr 24, 2021
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                    Address: Narayanpur

                    I was not in my place at the time of delivery..
                    I told him to keeo my purcels..now from last 7 days I am asking for my purcels to him..but he did nkt receive my calls and messages.. i want my purcels right now..
                    Ecom Express customer support has been notified about the posted complaint.
                    Dear Sir/Mam,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Team Ecom Express
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                      A
                      Aishwarya Karuppusami
                      Apr 24, 2021
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                      Product ordered in Amazon has to be delivered through exim express but they didn't deliver the product but when we check the status is mentioned as delivered it's been 5 to 6 days the product is not delivered yet the AWB number is [protected]
                      Ecom Express customer support has been notified about the posted complaint.
                      Dear Sir/Mam,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Team Ecom Express
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                        K
                        Kanmani Uma
                        Apr 23, 2021
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                        My order no. [protected]. I have order one parcel.When i am checking online status of the the same it shown as DELIVERED but i have not received any parcel till now.
                        Ecom Express customer support has been notified about the posted complaint.
                        Dear Sir/Mam,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Team Ecom Express
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                          S
                          Sudhir Pancholi
                          Apr 23, 2021
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                          Address: sudhir pancholi (9558819921)BHARUCH (Gujarat)

                          Dear sir,
                          I ordered and item 13 Apr 2021 and parcel is come to my location at bharuch courier office 18 Apri2021 but your courier executive not send and not call my customer and shown customer not accept courier. Than he was shipment RTO Lock.
                          Then now status shows that shipment rto locked revoked.
                          I need my ordered product.
                          +2 photos
                          Ecom Express customer support has been notified about the posted complaint.
                          Dear Sir/Mam,

                          Greetings from Ecom Express

                          Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                          Regards,

                          Team Ecom Express
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                            R
                            Rohit8878
                            Apr 23, 2021
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                            Address: Kukshi 454331

                            Mobile phone not deliver at time its very late and they are giving next date to delivering the product
                            Ecom Express customer support has been notified about the posted complaint.
                            Dear Sir/Mam,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
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                              R
                              rajsuresh05
                              from Delhi, Delhi
                              Apr 23, 2021
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                              My awb no is [protected]. My shipment was to be delivered on 22 apr 21, but without my concern they updated fake status as delivery area not accessible... Thay always update fake status in gwalior
                              +1 photos
                              Ecom Express customer support has been notified about the posted complaint.
                              Dear Sir/Mam,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Team Ecom Express
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                                A
                                Angel Urvashi
                                Apr 22, 2021
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                                Address: X-84, Mangolpuri, Delhi-110083

                                My order no. 1885409. I have order one parcel.When i am checking online status of the the same it shown as DELIVERED but i have not received any parcel till now.
                                Ecom Express customer support has been notified about the posted complaint.
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                                  Prakkash1234567890
                                  Apr 22, 2021
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                                  Address: 16 GANAPATHI NAGAR, RAJAJIPURAM

                                  I had ordered an item from SnapDeal which was shipped through you. The day after the scheduled delivery date, I got an SMS from SnapDeal saying my item was successfully delivered the previous night to me.

                                  Sensing something wrong, I contacted Ecom Express on their customer care number and the executive politely (?) listened to me and said that as per their records, the consignment has been delivered to me!!! Fact is EcomExpress sent me a PIN number earlier that I had to give to the delivery boy at the time of delivery to acknowledge receipt. No delivery boy came to my address and I have also not given this PIN number to anyone. So, how can their records show it as delivered, I asked.

                                  He said he will take my complaint and try to resolve it within 72 hours (!!!) - which means three days to find out such a small thing.

                                  It is 48 hours now and I still haven't heard from them.

                                  Have I been cheated by EcomExpress or the delivery boy or both together?
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 27, 2021
                                  Ecom Express Customer Care's response
                                  Dear Sir/Mam,

                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,
                                  Team Ecom Express
                                  Dear Ecom Express,

                                  Thank you for your response.

                                  My AWB number is [protected]. This is the number mentioned in your SMS dated[protected]. Today is[protected] and still the consignment has not been delivered.

                                  Irony is, a couple of days back I received a call asking me for feedback of your services!!!

                                  Haha!

                                  It is surprising you people are not even aware of what is going on within your company. I have raised a complaint for non delivery and you are asking for feedback!!!?????

                                  And, for the records, I repeat, CONSIGNMENT NOT DELIVERED TILL TODAY.

                                  And, I am also taking up the matter with SnapDeal in this regard.

                                  Thanks.
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                                    D
                                    DivyanshaM
                                    Apr 22, 2021
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                                    Hello
                                    My order with AWB- [protected] has not been yet. It has been 12 days now. The status is showing to be at same location since 7 days. The order has to delivered at Chattisgarh
                                    Pls update on the status.
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Dear Sir/Mam,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Team Ecom Express
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                                      S
                                      SandeepKuPa
                                      Apr 21, 2021
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                                      Ecom Express Cheating and Fraud Company messed up with two of my orders-

                                      1. For one AWB, the order says delivered on 18th April, but i did not receive it. When i raised a complaint, they informed that the issue will be resolved in 72 hours. As expected, false promise.

                                      2. Second AWB was supposed to be delivered on 19th April, and someone still seems to be walking with my order from their DC to my home. Irony is, this was supposed to be resolved in 72 hours too. I guess they meant 72 days or years.

                                      I have not received both my orders. Ecom Express has stolen my consignments. They are thiefs. And to top it up, their customer care is the best in the world. They cannot do anything. I am on call with one of their support executives Alhom Vikas, and he has put my call on mute for 27 minutes now. Their supervisors dont come on call too.
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 27, 2021
                                      Ecom Express Customer Care's response
                                      Dear Sir/Mam,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Team Ecom Express
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                                        G
                                        George Kuriala
                                        Apr 21, 2021
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                                        Address: Kochi
                                        Website: www.ecomexpress.in

                                        Reliance Digital Online Order No. RDF10706243.
                                        Promised date of delivery was 16th April 2021 but the product is yet to be delivered. ECOM Tracking status shows that the product has arrived at Kochi on 15th April at 14:33 IST. But repeated followups with Ecom and reliance digital has not yielded any relief.

                                        Today received an sms from com mentioning that product cannot be delivered as the customer was unable. This is absolutely false.

                                        Request a resolution for the issue.
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Apr 22, 2021
                                        Updated by George Kuriala
                                        AWB No. - [protected]
                                        Verified Support
                                        Apr 27, 2021
                                        Ecom Express Customer Care's response
                                        Dear Sir/Mam,

                                        Greetings From Ecom Express.

                                        Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                                        Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                                        Regards,
                                        Team Ecom Express
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