Submit a Complaint
Claimed

Ecom Express Complaints & Reviews

www.ecomexpress.in
1.8
Updated: Mar 11, 2025
Complaints 6417
Resolved
1266
Unresolved
5151
So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Ecom Express

Having problems with Ecom Express?

File a complaint and get it resolved by Ecom Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Clothing, Shoes & Accessories
Ecom Express

Ecom Express reviews & complaints page 136

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
pronita123
Apr 17, 2021
Report
Copy

Ordered a product through amazon and seeing the status as delivered although it is not delivered. Height o[censored]nprofessionalism.
Ecom Express customer support has been notified about the posted complaint.
View replies
Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
Reply
Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
Reply
Helpful
Found this helpful?
2 Comments
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    L
    lalthafamkimi
    Apr 17, 2021
    Report
    Copy

    Address: Ecom express jorhat

    I got a message sayin that my product reached jorhat on 12 April 2021 and will be delivered by that day and the next day i got another msg saying"ure product is undelivered due to wrong location"delivery boy doesn't even call me at all and my location isn't wrong at all..I call Ecom jorhat and they say that my products will be delivered by 14th april and so on till now they heaven't deliver yet i waited everyday and i called them everyday but till now i heaven't received yet😡😡😡😡please take action for real
    Ecom Express customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      Rohitsingh21
      Apr 17, 2021
      Report
      Copy

      Dear team,

      I would like to inform you that I have received call from your delivery person which behaviour is totally wrong. They don't have knowledge to how to deal with customers.
      Below message mentioned for your reference.

      Ecom Express Executive [protected] PIN 39563 will deliver your ONLINE AWB [protected] today. Rs 399.0 payable. Delivery code 995952
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Apr 27, 2021
      Ecom Express Customer Care's response       Dear Mam,

      Greetings From Ecom Express.

      With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

      Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

      Regards,
      Team Ecom Express
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Adpuspen
        Apr 17, 2021
        Report
        Copy

        My product was picked up on 25th january 2021, but still it is not delivered yet. The awb number is [protected], and order no is [protected],
        If it is undelivered then send it back to me at the senders address...
        +1 photos
        Ecom Express customer support has been notified about the posted complaint.
        View replies
        Dear Sir,

        Greetings from Ecom Express!

        Please be informed that the said shipment is currently untraceable in our network and same has been informed to your shopping portal. Request you to kindly contact your shopping portal for assistance.

        We accept our sincere apologies for the inconvenience caused in this regards.

        Regards,
        Team Ecom Express
        Reply
        Adpuspen's [Complaint's author] reply, Apr 29, 2021
        I want my product back to my address, thats all. How can you lost my package? there is a loophole, somebody of your team must stole my phone, find out the man..
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          N
          Naiem Nisthar
          Apr 17, 2021
          Report
          Copy

          Address: Ecom express, nellikkaparamb, mukkam

          Disagreeing to delivery at the promised address after charging delivery charges from seller.
          Ecom Express customer support has been notified about the posted complaint.
          View replies
          Dear Sir/Mam,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Team Ecom Express
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Shivani2
            Apr 17, 2021
            Report
            Copy

            Website: Econ express

            Econ express send a product which I don't order agent returned this product but they can't refund money
            Ecom Express customer support has been notified about the posted complaint.
            View replies
            Dear Sir/Mam,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards
            Team Ecom Express
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Swaroopa123
              Apr 17, 2021
              Report
              Copy

              Address: Yerrabalem,Guntur rural

              Hi sir/mam
              Actually I need to get 2 items delivered by the Ecom by 13 of this month but still I haven't received any item from the delivery executive
              Daily I am receiving messages that my product will get delivered by today but no action has been done
              I have informed to the local Ecom supervisor mr.satish battula as well yesterday regarding this.., but today he is not picking up the call rather he is cutting the call.
              I hope you understand my concern
              And please make sure that I get my products delivered by today evening atleast
              Thank you
              Ecom Express customer support has been notified about the posted complaint.
              View replies
              Dear Sir/Mam,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards
              Team Ecom Express
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                J
                JayaKishor Joshi
                Apr 17, 2021
                Report
                Copy

                Address: mau moti

                Why my parsal not delivered at my address, my parsal come at your Mandavi hub and my village just 35 km from Mandavi, date 12/04/2021 til date why not delivered my parsal, your delivery hub boy said he not delivered my parsal he said we not delivered big parsal so what i should do, why pickup you big Parsal if your company not enable to delivery, this is my official complaint also notice we continue Touch with your tele callers and i am said if my parsal not delivered at my address we charge per day Rs.100/- late delivery from 12/04/2021 till and we go for consumer court with this screenshot also your executive call recording, please reply urgently why do not take action with your delivery boy
                +1 photos
                Ecom Express customer support has been notified about the posted complaint.
                Apr 17, 2021
                Updated by JayaKishor Joshi                 my complaint not shoal
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Suresh Kumar Selvaraj
                  Apr 16, 2021
                  Report
                  Copy

                  Address: 61A-Tulip-PTC Quarters.,Mudichur.,Chennai

                  Hi Sir/Madam.,
                  Regarding [protected]. It should be delivered by 10th April. But the delivery person was called me on 10th but I unable pick the call due to office meeting . After that still It is not delivered but the delivery status keep on updated wrongly.

                  Kindly update the latest status.

                  Thanks Suresh S
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Dear Sir/Mam,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards
                  Team Ecom Express
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    Daisy24
                    Apr 16, 2021
                    Report
                    Copy

                    Product Delivery - OFD Lock Applied

                    Address: Kolkata

                    Hi Sir/Madam
                    I was supposed to get a delivery from Smytten and it’s been 3 days they are delaying it and today it’s over scheduled date that is 15/04/2021. First I got a text from them on 13th afternoon that my product will be delivered today and I got no parcel then they called and informed me that I am going get in on 14th and got a text on the same day but I got no parcel then when I managed to reach the delivery person via...
                    +2 photos
                    Helpful
                    1 other people found this review helpful
                    1 found this helpful
                    Write a comment
                    Report
                    Copy
                    A
                    Abhitadi
                    Apr 16, 2021
                    Report
                    Copy

                    Ecom express committed date of delivery date is 12/4/21. But my oder is not coming for out for delivering. in the tracking is showing that it is in delivery center. I provide the correct address and pin code .
                    It is 4days and is also call to the customer care there is no response from u side.it worst delivery courier.
                    And there were saying that able to delivery.i ask for reson there is no answer.
                    And my tracking id is [protected]
                    Ecom Express customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 17, 2021
                    Ecom Express Customer Care's response                     Dear Sir/Mam,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards
                    Team Ecom Express
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      P
                      Praveena Menon
                      from Coimbatore, Tamil Nadu
                      Apr 15, 2021
                      Report
                      Copy

                      AWB[protected] article was given return status in amazon. I was not able to take phone while they call. But when i tried to connect again my call was not able to connect. Later they call me on 12.04.2021 said they will come and pick up. Later i didn't receive any notificationa from them.
                      Ecom Express customer support has been notified about the posted complaint.
                      View replies
                      Dear Sir/Mam,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards
                      Team Ecom Express
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Ankita Bacheli
                        Apr 15, 2021
                        Report
                        Copy

                        Address: Kirandul

                        Delivery boy cancelled my order and now my RTO shipment is locked and I want it to be revoked as soon as possible.My order is of Poco X3 pro of Rs. 18999 .
                        I request you to provide my product as of I am in urgent for my product.

                        Regrads
                        Team ecom
                        +1 photos
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir/Mam,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards
                        Team Ecom Express
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          RajuNGY
                          Apr 14, 2021
                          Report
                          Copy

                          Address: Vijayawada, Kankipadu

                          My package AWB is [protected].

                          Delivery guy contacted me over phone said that he is nearby. Without reaching me, asked for OTP. Since I refused to reveal OTP, He never showed up and changed status to unsuccessful. I raised complaint on the same issue twice, but no response received from Ecom Express. Pathetic service. Very disappointed.
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 16, 2021
                          Ecom Express Customer Care's response                           Dear Sir/Mam,
                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards
                          Team Ecom Express
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            G
                            Ganesh1183
                            Apr 14, 2021
                            Report
                            Copy

                            Hi,

                            The courier company always tell lies to customer,
                            On call they tell us the personal reason for delay in delivery and update incorrect details to client about non-delivery of courier.

                            I have never seen such pathetic service from other small courier companies.

                            The Flipkart/Netmeds and other companies need to think twice before doing contract with such fraud company.
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 16, 2021
                            Ecom Express Customer Care's response                             Dear Sir/Mam,
                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards
                            Team Ecom Express
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              mnjitu
                              Apr 14, 2021
                              Report
                              Copy

                              I had purchased one product bearing airway no [protected]. iam not satisfied with the product. i want to return it and get my money back.
                              lindly guide and reach me
                              Ecom Express customer support has been notified about the posted complaint.
                              View replies
                              Dear Sir/Mam,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards
                              Team Ecom Express
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                D
                                Drishya Rajan
                                Apr 14, 2021
                                Report
                                Copy

                                The package has been thrown inside my yard. We were not home. He didn't even call to inform me about the delivery. If he had called I could have asked him to deliver to the neighbors. He has thrown it inside and the bottle may be broken. So unprofessional. This has happened for the 2nd time. I've complained before but no action has been taken. Kindly take action
                                Ecom Express customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  D
                                  Drishya Rajan
                                  Apr 14, 2021
                                  Report
                                  Copy

                                  The package has been thrown inside my yard. We were not home. He didn't even call to inform me about the delivery. If he had called I could have asked him to deliver to the neighbors. He has thrown it inside and the bottle may be broken. So unprofessional. This has happened for the 3rd time. I've complained before but no action has been taken
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 16, 2021
                                  Ecom Express Customer Care's response                                   Dear Sir/Mam,
                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards
                                  Team Ecom Express
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    B
                                    bbhushankakkar
                                    Apr 14, 2021
                                    Report
                                    Copy

                                    My order from Medlife is showing OFD Lock applied. It was to be delivered on 9th April 2021, but delivery boy asked for payment of prepaid order so I refused and call back customer care of Medlife they agreed to rectify, but the order as not delivered till date and now it is shoing OFD Lock applied.
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 16, 2021
                                    Ecom Express Customer Care's response                                     Dear Sir/Mam,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards
                                    Team Ecom Express
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      Abhitadi
                                      Apr 13, 2021
                                      Report
                                      Copy

                                      Address: Visakhapatanam old gajuwaka

                                      I had ordered the some products It is very important to me it not delivered to my address location .in the tracking showing that reached the visakhapatanam. From the 4 days it showing reched delivery center. I not getting for out for delivery . I also call the ecom express near store agent there is no response and not picking up the call also.
                                      +1 photos
                                      Ecom Express customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Sir/Mam,
                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards
                                      Team Ecom Express
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        Whaaky.com / Way2Online Retail
                                        2
                                        (4398)
                                        Mandhana Industries / Being Human
                                        1
                                        (34)
                                        Vijayalakshmi Silks
                                        2.5
                                        (2)