Ecom Express Complaints & Reviews

Delivery boy cancelled my order and now my RTO shipment is locked and I want it to be revoked as soon as possible.My order is of Poco X3 pro of Rs. 18999 .
I request you to provide my product as of I am in urgent for my product.

Regrads
Team ecom

My package AWB is [protected].

Delivery guy contacted me over phone said that he is nearby. Without reaching me, asked for OTP. Since I refused to reveal OTP, He never showed up and changed status to unsuccessful. I raised complaint on the same issue twice, but no response received from Ecom Express. Pathetic service. Very disappointed.

Hi,

The courier company always tell lies to customer,
On call they tell us the personal reason for delay in delivery and update incorrect details to client about non-delivery of courier.

I have never seen such pathetic service from other small courier companies.

The Flipkart/Netmeds and other companies need to think twice before doing contract with such fraud company.

I had purchased one product bearing airway no [protected]. iam not satisfied with the product. i want to return it and get my money back.
lindly guide and reach me

The package has been thrown inside my yard. We were not home. He didn't even call to inform me about the delivery. If he had called I could have asked him to deliver to the neighbors. He has thrown it inside and the bottle may be broken. So unprofessional. This has happened for the 2nd time. I've complained before but no action has been taken. Kindly take action

The package has been thrown inside my yard. We were not home. He didn't even call to inform me about the delivery. If he had called I could have asked him to deliver to the neighbors. He has thrown it inside and the bottle may be broken. So unprofessional. This has happened for the 3rd time. I've complained before but no action has been taken

My order from Medlife is showing OFD Lock applied. It was to be delivered on 9th April 2021, but delivery boy asked for payment of prepaid order so I refused and call back customer care of Medlife they agreed to rectify, but the order as not delivered till date and now it is shoing OFD Lock applied.

I had ordered the some products It is very important to me it not delivered to my address location .in the tracking showing that reached the visakhapatanam. From the 4 days it showing reched delivery center. I not getting for out for delivery . I also call the ecom express near store agent there is no response and not picking up the call also.

AWB NUMBER [protected]
I have ordered an product in the app of bewakoof it was dispatched through your courier I got an otp as saying it will be delivered 12/04/2021 with an executive number I spoke to him thrice on that day he repeatedly saying it will be today today today, at the end of the day only sms received stating delivered but I have not got my package but I have paid my money at the time of placing the order now I lost my money this is the way of doing business..this is absolutely cheating I need my money back or else I know how to handle a case I am lawyer so I have everything ready to put a case against you so be ready for everything

I have ordered a parcel on 29th of march..My parcel is not yet delivered such a pathetic service by Ecom express

Any of your customer care is not working. I want to connect to your customer care but there is no way to connect. I have rescheduled my delivery as of 12-Apr but my delivery is not delivered even after two days. Really poor service from your side.

Today morning by 11 am Dated on[protected] one pickup boy came and took reverse pickup parcel but now I got msg that reverse pickup not done. How this possible and I don't have that guy mobile number or name. Kindly see attached order number and SMS screen shot for reference

Recieved a different product from what was ordered online. The order was paid on delivery. Now I would like to return the dress and get a refund.Dress price was 1550

Me Jithu prasad, Former employee of ecom express KCI branch edapally.now iam not working there but your customer care exicutive add my personal mob number on your courier system and also they give to customers, Please Remove my personal number.Otherwise i will take action
Number -[protected]

Only Delivered message Came, but my order was not Delivered AWB [protected]

Delivery agent came at my doorstep for delivery of meesho product, he delivered that product but he stole my another product which was return product of meesho, without my knowledge and I have not his contact no so that I contact him, please take necessary action.
Address-Renusagar colony, sonebhadra UP
Date-12/04/2021 at 12:05 PM

I ordered a karambit knife from flipkart and after a day it was shipped with ecom express
When I entered the provided awb number given on the flipkart app on ecom express it showed invalid awb number

Sir my product was shipped from delhi on 6th april which i have to receive in srinagar on 12 april ..i have urgent please sent me my parcel as soon as possible .

I have an order in "Ecom Express", The status shows that my order is out for delivery(10 April, 2021). And I got the call from the delivery guy at 5:30 PM. He said that his bike punctured and cannot come to deliver the item. I understood his problem and he assured me that he would deliver the package the next day only after 5min I received a text message saying that "it was undelivered because the Customer was not available". How can they cheat this way and give false statement whereas the customer was available to receive the package. Next day I waited till 7pm to get my package till then inbetween I have already called the customer service and raised a complaint on phone also. Then finally another delivery person calls and tells me that because of few reasons I am unable to deliver your package. I blasted at him and told I have complaint so many times to the customer care service. I told him kindly deliver my package tonight itself to my door. He said okay, but after 5 minutes again I am receiving a message saying that "The package was undelivered because the customer was not available". This is very unprofessional how can they cheat us like this.

I am not sure when exactly they will deliver. I am requesting you to kindly inform them to call me and deliver the item.

And this is not the first time. before this also they have done the same thing. I am waiting for this order for past 2 or 3 days now and I already paid for the item which I have ordered from Amazon... 'IF' there is any damage in my item you will have to refund the money as soon as possible. I will wait till tomorrow for the item to get delivered

Kindly do the needful.

Delivery boy handed the parcel to different person than mentioned. My AWB no. [protected]. Please help me to trace the parcel.