Ecom Express Complaints & Reviews

AWB NUMBER [protected]
I have ordered an product in the app of bewakoof it was dispatched through your courier I got an otp as saying it will be delivered 12/04/2021 with an executive number I spoke to him thrice on that day he repeatedly saying it will be today today today, at the end of the day only sms received stating delivered but I have not got my package but I have paid my money at the time of placing the order now I lost my money this is the way of doing business..this is absolutely cheating I need my money back or else I know how to handle a case I am lawyer so I have everything ready to put a case against you so be ready for everything

I have ordered a parcel on 29th of march..My parcel is not yet delivered such a pathetic service by Ecom express

Any of your customer care is not working. I want to connect to your customer care but there is no way to connect. I have rescheduled my delivery as of 12-Apr but my delivery is not delivered even after two days. Really poor service from your side.

Today morning by 11 am Dated on[protected] one pickup boy came and took reverse pickup parcel but now I got msg that reverse pickup not done. How this possible and I don't have that guy mobile number or name. Kindly see attached order number and SMS screen shot for reference

Recieved a different product from what was ordered online. The order was paid on delivery. Now I would like to return the dress and get a refund.Dress price was 1550

Me Jithu prasad, Former employee of ecom express KCI branch edapally.now iam not working there but your customer care exicutive add my personal mob number on your courier system and also they give to customers, Please Remove my personal number.Otherwise i will take action
Number -[protected]

Only Delivered message Came, but my order was not Delivered AWB [protected]

Delivery agent came at my doorstep for delivery of meesho product, he delivered that product but he stole my another product which was return product of meesho, without my knowledge and I have not his contact no so that I contact him, please take necessary action.
Address-Renusagar colony, sonebhadra UP
Date-12/04/2021 at 12:05 PM

I ordered a karambit knife from flipkart and after a day it was shipped with ecom express
When I entered the provided awb number given on the flipkart app on ecom express it showed invalid awb number

Sir my product was shipped from delhi on 6th april which i have to receive in srinagar on 12 april ..i have urgent please sent me my parcel as soon as possible .

I have an order in "Ecom Express", The status shows that my order is out for delivery(10 April, 2021). And I got the call from the delivery guy at 5:30 PM. He said that his bike punctured and cannot come to deliver the item. I understood his problem and he assured me that he would deliver the package the next day only after 5min I received a text message saying that "it was undelivered because the Customer was not available". How can they cheat this way and give false statement whereas the customer was available to receive the package. Next day I waited till 7pm to get my package till then inbetween I have already called the customer service and raised a complaint on phone also. Then finally another delivery person calls and tells me that because of few reasons I am unable to deliver your package. I blasted at him and told I have complaint so many times to the customer care service. I told him kindly deliver my package tonight itself to my door. He said okay, but after 5 minutes again I am receiving a message saying that "The package was undelivered because the customer was not available". This is very unprofessional how can they cheat us like this.

I am not sure when exactly they will deliver. I am requesting you to kindly inform them to call me and deliver the item.

And this is not the first time. before this also they have done the same thing. I am waiting for this order for past 2 or 3 days now and I already paid for the item which I have ordered from Amazon... 'IF' there is any damage in my item you will have to refund the money as soon as possible. I will wait till tomorrow for the item to get delivered

Kindly do the needful.

Delivery boy handed the parcel to different person than mentioned. My AWB no. [protected]. Please help me to trace the parcel.

I ordered a product from prestige.in. They sent through ecom express. But ecom express is not showing my product status properly from last couple of days. My tracking number is
[protected]. Kindly deliver my product as soon as possible

He came to my house for a delivery that was from nykaa he asked me for the payment I gave him 1000 rs as my order was for 761 rs, he said he doesn’t have change I said You can transfer the remaining amount, he didn’t even said a Single word and moved away with my 1000 rs and I tried calling him He is not picking up my call now !
I even ran behind me but not be able to catch him !!

My Awb Number is [protected]

Can Anybody Please resolve this problem ?

Your delivery boy making problems to deliver my online product...Please resolve my problem.

AWB number is [protected]

Dear sir we received a wrong product in cash on delivery. The persion who was send the product was not responding. help me to return the product . I am alredy pay amount to your courier boy at the time of delivery. Please help to stop Consumer fraud.

Hi,

I am Arun Upadhya from Bangalore and I have an order in "Ecom Express", today morning the status shows that my order is out for delivery. And I got the call from the delivery guy at 1:35 PM and no one is talking, I was trying to talk but no luck, the call got disconnected. After 5min the status got changed to "Shipment un-delivered 231 Shipment attempted Customer not available".

There is no attempt of calling me back again. And tomorrow also I am not sure whether they will do the same. I am requesting you to kindly inform them that call me and deliver the item.

And this is not the first time. before this also they have done the same thing and they have returned the item to the seller. I am waiting for this order for 4 to 5 days and I already paid for this.

Kindly do the needful.

Ecom Express:
Order Id - 484628
Tracking Id - [protected]

The item that has to be delivered was undelivered once and when we contact back after 2 days of delivery the delivery agent's behaviour was inappropriate and rudely answered back.

I am ordered 20th March 2021 Not shipping my order by the seller..Tracking the
Ecome Xpress courier AWB [protected]

We want return our money .take it return plz sir or madam we are requesting