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Ecom Express Complaints & Reviews

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Updated: Aug 20, 2025
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Ecom Express reviews & complaints page 137

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A
Ankita Bacheli
Apr 15, 2021
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Address: Kirandul

Delivery boy cancelled my order and now my RTO shipment is locked and I want it to be revoked as soon as possible.My order is of Poco X3 pro of Rs. 18999 .
I request you to provide my product as of I am in urgent for my product.

Regrads
Team ecom
+1 photos
Ecom Express customer support has been notified about the posted complaint.
Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards
Team Ecom Express
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    R
    RajuNGY
    Apr 14, 2021
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    Address: Vijayawada, Kankipadu

    My package AWB is [protected].

    Delivery guy contacted me over phone said that he is nearby. Without reaching me, asked for OTP. Since I refused to reveal OTP, He never showed up and changed status to unsuccessful. I raised complaint on the same issue twice, but no response received from Ecom Express. Pathetic service. Very disappointed.
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Apr 16, 2021
    Ecom Express Customer Care's response
    Dear Sir/Mam,
    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards
    Team Ecom Express
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      G
      Ganesh1183
      Apr 14, 2021
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      Hi,

      The courier company always tell lies to customer,
      On call they tell us the personal reason for delay in delivery and update incorrect details to client about non-delivery of courier.

      I have never seen such pathetic service from other small courier companies.

      The Flipkart/Netmeds and other companies need to think twice before doing contract with such fraud company.
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Apr 16, 2021
      Ecom Express Customer Care's response
      Dear Sir/Mam,
      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards
      Team Ecom Express
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        M
        mnjitu
        Apr 14, 2021
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        I had purchased one product bearing airway no [protected]. iam not satisfied with the product. i want to return it and get my money back.
        lindly guide and reach me
        Ecom Express customer support has been notified about the posted complaint.
        Dear Sir/Mam,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards
        Team Ecom Express
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          D
          Drishya Rajan
          Apr 14, 2021
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          The package has been thrown inside my yard. We were not home. He didn't even call to inform me about the delivery. If he had called I could have asked him to deliver to the neighbors. He has thrown it inside and the bottle may be broken. So unprofessional. This has happened for the 2nd time. I've complained before but no action has been taken. Kindly take action
          Ecom Express customer support has been notified about the posted complaint.
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            D
            Drishya Rajan
            Apr 14, 2021
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            The package has been thrown inside my yard. We were not home. He didn't even call to inform me about the delivery. If he had called I could have asked him to deliver to the neighbors. He has thrown it inside and the bottle may be broken. So unprofessional. This has happened for the 3rd time. I've complained before but no action has been taken
            Ecom Express customer support has been notified about the posted complaint.
            Verified Support
            Apr 16, 2021
            Ecom Express Customer Care's response
            Dear Sir/Mam,
            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards
            Team Ecom Express
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              B
              bbhushankakkar
              Apr 14, 2021
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              My order from Medlife is showing OFD Lock applied. It was to be delivered on 9th April 2021, but delivery boy asked for payment of prepaid order so I refused and call back customer care of Medlife they agreed to rectify, but the order as not delivered till date and now it is shoing OFD Lock applied.
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Apr 16, 2021
              Ecom Express Customer Care's response
              Dear Sir/Mam,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards
              Team Ecom Express
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                A
                Abhitadi
                Apr 13, 2021
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                Address: Visakhapatanam old gajuwaka

                I had ordered the some products It is very important to me it not delivered to my address location .in the tracking showing that reached the visakhapatanam. From the 4 days it showing reched delivery center. I not getting for out for delivery . I also call the ecom express near store agent there is no response and not picking up the call also.
                +1 photos
                Ecom Express customer support has been notified about the posted complaint.
                Dear Sir/Mam,
                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards
                Team Ecom Express
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                  D
                  Deepak jai
                  Apr 13, 2021
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                  AWB NUMBER [protected]
                  I have ordered an product in the app of bewakoof it was dispatched through your courier I got an otp as saying it will be delivered 12/04/2021 with an executive number I spoke to him thrice on that day he repeatedly saying it will be today today today, at the end of the day only sms received stating delivered but I have not got my package but I have paid my money at the time of placing the order now I lost my money this is the way of doing business..this is absolutely cheating I need my money back or else I know how to handle a case I am lawyer so I have everything ready to put a case against you so be ready for everything
                  +1 photos
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 16, 2021
                  Ecom Express Customer Care's response
                  Dear Sir/Mam,
                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards
                  Team Ecom Express
                  Hello
                  I have ordered an product in the app of shopee was dispatched through your courier ecom express I got an otp as saying it will be delivered 07/12/2021 with an executive number I spoke to him thrice on that day he repeatedly saying it will be today today today, at the end of the day only sms received stating delivered but I have not got my package.the service is very bad nowadays. What can I do. Pls suggest

                  Got sms stating product got delivered but I have not received the product - Comment #3929867 - Image #0
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                    S
                    syedumar21
                    Apr 13, 2021
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                    I have ordered a parcel on 29th of march..My parcel is not yet delivered such a pathetic service by Ecom express
                    Ecom Express customer support has been notified about the posted complaint.
                    Dear Sir/Mam,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards
                    Team Ecom Express
                    syedumar21's [Complaint's author] reply, Apr 14, 2021
                    260303513
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                      K
                      KshitijJain19
                      Apr 13, 2021
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                      Address: 204, Sai Drushti, Sector 9, Plot No. 96

                      Any of your customer care is not working. I want to connect to your customer care but there is no way to connect. I have rescheduled my delivery as of 12-Apr but my delivery is not delivered even after two days. Really poor service from your side.
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 16, 2021
                      Ecom Express Customer Care's response
                      Dear Sir/Mam,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards
                      Team Ecom Express
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                        A
                        ahmedkadri
                        Apr 13, 2021
                        Resolved
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                        Resolved

                        Today morning by 11 am Dated on[protected] one pickup boy came and took reverse pickup parcel but now I got msg that reverse pickup not done. How this possible and I don't have that guy mobile number or name. Kindly see attached order number and SMS screen shot for reference
                        +4 photos
                        Apr 14, 2021
                        Complaint marked as Resolved 
                        They have Sms me and now status showing correct. Thanks for your help🙏
                        Ecom Express customer support has been notified about the posted complaint.
                        Dear Sir/Mam,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards
                        Team Ecom Express
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                          A
                          Asha Tanwar
                          Apr 13, 2021
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                          Address: Sk shefall kapur drees tag ( queen collection)
                          Website: No website exists

                          Recieved a different product from what was ordered online. The order was paid on delivery. Now I would like to return the dress and get a refund.Dress price was 1550
                          Ecom Express customer support has been notified about the posted complaint.
                          Dear Sir/Mam,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards
                          Team Ecom Express
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                            J
                            Jithu Prasad
                            Apr 13, 2021
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                            Address: KCI Edapally Kochi Kerala

                            Me Jithu prasad, Former employee of ecom express KCI branch edapally.now iam not working there but your customer care exicutive add my personal mob number on your courier system and also they give to customers, Please Remove my personal number.Otherwise i will take action
                            Number -[protected]
                            Ecom Express customer support has been notified about the posted complaint.
                            Apr 13, 2021
                            Updated by Jithu Prasad
                            Jithu prasad, Former employee of ecom express KCI branch edapally.now iam not working there but your customer care exicutive add my personal mob number on your courier system and also they give to customers, Please Remove my personal number.Otherwise i will take action
                            Number -[protected]
                            Verified Support
                            Apr 14, 2021
                            Ecom Express Customer Care's response
                            Dear Sir/Mam,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards
                            Team Ecom Express
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                              R
                              Ramani Lijitha
                              Apr 13, 2021
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                              Address: Sipani building,bandapura village, marsur post, bengaluru-562107

                              Only Delivered message Came, but my order was not Delivered AWB [protected]
                              Ecom Express customer support has been notified about the posted complaint.
                              Dear Sir/Mam,
                              Greetings from Ecom Express
                              Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.
                              Regards
                              Team Ecom Express
                              Dear Sir/Mam,
                              Greetings from Ecom Express
                              Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.
                              Regards
                              Team Ecom Express
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                                S
                                Shivani Chaurasia
                                Apr 13, 2021
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                                Address: YMA Ladies hostel, Renusagar colony, sonebhdra UP, 231218

                                Delivery agent came at my doorstep for delivery of meesho product, he delivered that product but he stole my another product which was return product of meesho, without my knowledge and I have not his contact no so that I contact him, please take necessary action.
                                Address-Renusagar colony, sonebhadra UP
                                Date-12/04/2021 at 12:05 PM
                                +1 photos
                                Ecom Express customer support has been notified about the posted complaint.
                                Dear Sir/Mam,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards
                                Team Ecom Express
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                                  H
                                  Hannan iqbal
                                  Apr 12, 2021
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                                  I ordered a karambit knife from flipkart and after a day it was shipped with ecom express
                                  When I entered the provided awb number given on the flipkart app on ecom express it showed invalid awb number
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Dear Sir/Mam,

                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards
                                  Team Ecom Express
                                  Hannan iqbal's [Complaint's author] reply, Apr 13, 2021
                                  Sure, the awb number given in flipkart app is "FDSP0731083980"
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                                    Tabish hamid
                                    Apr 12, 2021
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                                    Sir my product was shipped from delhi on 6th april which i have to receive in srinagar on 12 april ..i have urgent please sent me my parcel as soon as possible .
                                    Ecom Express customer support has been notified about the posted complaint.
                                    My awb number is [protected]
                                    syedumar21's reply, Apr 13, 2021
                                    I have also ordered a product on 29th april, not yet delivered.
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                                      I
                                      Iceprincess
                                      Apr 12, 2021
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                                      Address: Electronic city, Bangalore
                                      Website: Ecom express.com

                                      I have an order in "Ecom Express", The status shows that my order is out for delivery(10 April, 2021). And I got the call from the delivery guy at 5:30 PM. He said that his bike punctured and cannot come to deliver the item. I understood his problem and he assured me that he would deliver the package the next day only after 5min I received a text message saying that "it was undelivered because the Customer was not available". How can they cheat this way and give false statement whereas the customer was available to receive the package. Next day I waited till 7pm to get my package till then inbetween I have already called the customer service and raised a complaint on phone also. Then finally another delivery person calls and tells me that because of few reasons I am unable to deliver your package. I blasted at him and told I have complaint so many times to the customer care service. I told him kindly deliver my package tonight itself to my door. He said okay, but after 5 minutes again I am receiving a message saying that "The package was undelivered because the customer was not available". This is very unprofessional how can they cheat us like this.

                                      I am not sure when exactly they will deliver. I am requesting you to kindly inform them to call me and deliver the item.

                                      And this is not the first time. before this also they have done the same thing. I am waiting for this order for past 2 or 3 days now and I already paid for the item which I have ordered from Amazon... 'IF' there is any damage in my item you will have to refund the money as soon as possible. I will wait till tomorrow for the item to get delivered

                                      Kindly do the needful.
                                      +1 photos
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 14, 2021
                                      Ecom Express Customer Care's response
                                      Dear Sir/Mam,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards
                                      Team Ecom Express
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                                        S
                                        sidharth grover
                                        Apr 12, 2021
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                                        Address: B12-51, Metropolis city, Rudrapur-263153

                                        Delivery boy handed the parcel to different person than mentioned. My AWB no. [protected]. Please help me to trace the parcel.
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Dear Sir/Mam,

                                        Greetings from Ecom Express
                                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                        Regards
                                        Team Ecom Express
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