Ecom Express Complaints & Reviews

My name is somanna Raju
I have ordered a product on Flipkart on
14th March and my delivery date is 21 march Now the date is 24 march afternoon 2:45 time
Upto now now not delivering my order
My order is showing on my near hub only 5 days
One time 19march called me delivery boy to deliver the product but he said he cannot come to my address and not delivering my order upto now

I didn't received my package. But i got message as my order delivered. Please look into my issue. AWB no - [protected]

I had placed an order from zoomin and my order had to be delivered by 14th of March 2021. Till today it has not been delivered though it reached bangalore on March 12th itself. The delivery was not at all attempted but still the status used to show 'Shipment un-delivered Consignee requested for future delivery' where in i had never received any call from the delivery agent nor had I requested for future delivery. Every time when I tried to track the shipment on zoomin website it used to prompt to request delivery on the future date and this has been continuing from past one week and now the status shows as - Shipment RTO Lock. This kind of service is not expected from such service providers.

My AWB number:[protected]

Iam lazaredward
[protected],
[protected] I booked products from Amazon it came through your courier only, my address : Balu readymades, munnar vegetable market opp, munnar 685612,
Or, Balu readymades, Rapsy restaurant near, munnar 685612, but both are same address only.
From your delivery I didnt get my parcels,
I complaint multiple times but no response,
Example: 1. Delivery executive saying unlocatable,
2.cycle unable to carry,
3.pampers big size box so unable to carry in bike,
These are the silly reason your person cancelling,
Recently I booked my new number
Delivery person called me and requested today lot of consignment I have sir, so can i give your parcel by tomorrow? Then I replied ok, but he mentioned I have request to come tomorrow..
It's disgusting...
But after 4 days my parcel returns to seller.
I've received lot of products from other courier but from ecom express side this issue will coming always.
FYR
I'm share you few audio and delivery screen shot

I missed by son birthday gift because of this issue, iam helpless dad on that time when my son ask about his gift,
So please don't hesitate this issue.

My parcel's AWB no is : [protected].
The delivery guy tried contacting my number but was unreachable.
I haven't received my parcel. But message came to me and that said that my order is delivered. I haven't received my order
Please help

Sir
I ordered pake of men cotton vintage ethnic print lapel casual relaxed fit button shirts but delivered simple and damege shirts
I request returned this shirt

My package from Ajio is not delivered by the delivery person. Every day I gets a call from the delivery person and they says they will deliver the package tomorrow and they update in the portal as "package not delivered, customer was unavailable". Yesterday someone again called from the office and said they will deliver the order by the end of the day or by morning (23/3/2021). But I haven't my order yet. Please help on this. Thanks.

I had ordered products from StreetStyleStore it's shipped via ecom express.The products took way too long to be shipped and there has been a change in address.

Ap ka ek customer kese baat kar raha he dekhiye iska mujhe naam aur pata chahiye recording me apko bhej raha hun ap uska details mujhe do
ye number se call ayatha [protected]
ye ladka ka mujhe name aur adress chahiye nahi to me complain karunga aur fir ye recording dikhake
my mobile no is [protected]

I would like to complain against a service guy who didn't have any respect to talk a woman. He used foul language and said " apko bilkul tameez nhi hai" just because I said I wanted the order tomorrow instead of today. He literally called me and started shouting. This is no way to talk. It was a nyka order AwB [protected] and Agent [protected]

I ordered a boats Bluetooth and I recieved a womans hair removal and i tried to contact the customer care but the call is not connecting and not also replying i want to return my product but website doesnt even have a return policy i want my refund

My parcel no is AwB [protected].
I haven't received my parcel. But message came to me and that said that my order is delivered. Hows this possible? I haven't received my order
Please help

Have ordered computer components from Amazon and it was sent through ECom Express. It reached its delivery centre on 20 march 2021 before the expected delivery date.But the item not delivered even though the delivery address was clearly given & they would not even call or inform..So i made a call to the delivery centre & ask about my product. To this one staff said that they cannot do home delivery citing a reason that they dont have a delivery...

I ordered a product from flipkart and they shipped the product by ecom express.
My tracking number is[protected].
When the product came to the delivery location status showed that the shipment is out for delivery...
I was waiting from morning but i didn't got any call from delivery boy.. And the end of the day status shown that consignee requested for future delivery...
I didn't even got any call or any prior information... Then how could i tell them for future delivery...
I contacted their helping number for clarification.. Without clarifying the issue he was being rude...
Ecom express making customers fool

I have recieved an order with tracking no -[protected] I want to return this product as I did not order this product, pls let me know how I have to return?

[protected] Is my order number, which is stuck at Thane DC since 11th March 2021, why is it taking so much time to get delivered, kindly do the needful at the earliest

MY AWB NUMBER :[protected]
AWB number of previous order: [protected]

I'm reporting this issue for the second time since it isn't solved yet. I had ordered a sewing machine table before and the courier facility weren't ready to do a door delivery.
This was the exact complaint that I had registered that time:

"I had already paid for my order and it's now showing that it reached the courier facility. But they aren't delivering the order and saying that we should go and pick the item from courier facility which is 18 km away from me. They're saying that they don't have a van for delivery. What should I do?
Please tell them to deliver the product at my address."

After I registered this complaint to both Amazon and Ecom express, customer care executive said that he had reported the issue and will take necessary action so that they'll definitely deliver the package at my doorstep. I believed it and waited for my package. Then the courier facility kept updating the information as 'I requested to delay the delivery' for two days without my permission and after two days, they had also returned the package which was also done without my permission.
When I informed this issue again, they said that they'll monitor the package when I order the same product again and I won't face this issue again.

I believed them again and ordered the package again. It reached the courier facility and the same issue was happening to me once again.
They called me and telling the same that I should pick it up if I need it and they'll return it again if I didn't go and collect the order.

I have never experienced such a worst issue regarding my order. I was still requesting to take necessary action again because I need the product. I'm still believed on the service.
I'm always available at my home and they weren't even attempting for a delivery.

Please take necessary action because I faced it for the second time. They had already wasted lot of my time (1 month) and still doing the same believing that they won't get questioned. I am begging you to please take an action because I had already mailed to [protected]@ecomexpress.in and again faced ignorance. There was not even a single word of reply.

The result of my complaint was it's showing as RTO lock today in the ecom express website and returning to seller in amazon website. This is the worst experience that I have faced regarding a delivery in my entire life.

Shipment was supposed to be delivered on 17th March, 2021. I got a call from Ecom Express Executive asking for the PIN. During the call he hung up for some reason and never called back the entire day after that. The next day on 18th March, 2021 I again received a message from Ecom Express with a new PIN for my shipment, but I wasn't contacted by the delivery person. Since then my shipment has been marked as "Undelivered" and I do not know the status or the location of the shipment.

I would be grateful if they can please deliver my parcel which I have been waiting for a long time.

According to the tracking details, their office is in Nedumangad.

We have Received the Parcel today(19/03/2021). in the Name of Gaurav Vemulkar. This is a private Workplace. & We keep getting parcels & Samples through couriers.

This parcel was not ordered by us & unknowingly our staff has collected the Parcel because the concerned person was out of town & no was unreachable & Paid the Amount as it was COD.

We want to return the parcel, but it was not ordered by us we are not able to to schedule the return.

I request you to kindly Schedule for Parcel Return & help us with reimbursement for the same.

Please Note the AWB No: [protected]

Looking out for your Swift Replay.

Regards
Ms. Pavitra.
([protected])
Email ID:[protected]@gmail.com