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Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Aug 20, 2025

Complaints 6467

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1268

Unresolved

5199

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

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Ecom Express reviews & complaints page 145

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I have ordered to meesho app, my product dint delivery for past 2 days, each day is updated as different status to cheating customer

First day is address wrong
Second day is customer not available in adress

Very worst n cheating customer, worst customer care

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Raipur distt jhalawar rajasthan

Dear Econ service,

I have booked parcel through amazon with Tracking ID: [protected] but courier boy is not coming and deny to given parcel at address and also i have send my person for tKe parcel but your service provider not given parcel and mis behave ...kindly arrange to deliver my parcel with 2 days otherwise ill take legal action againt you... as I can’t take mis behave from your service provide

Pls check with respective and confirm urgently with my parcel status

Thanks and regards
Nagendra patidar
Mob. [protected]

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Mar 5, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: Razole

Not delivered my product but status showing delivered, no proper address even i[censored] want to go and pick our product.
Delivey agents are careless

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Mar 5, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Nisarganilaya Hermalali. Melanaikanakatte

Products is very low quality I well return order

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Mar 3, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. Request you to kindly contact your shopping portal to register the reverse pick up request to return the product.

Regards,
Team Ecom Express

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Address: Nisarganilaya Hermalali. Melanaikanakatte

Website: Ecom express

Products is very low quality

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Address: Vill-panchi,dis-sheikhpura,state, bihar

The courier boy is charging extra delivery charge to deliverd the product of the deliver location 20 to 50 rupees exatra charge

Ecom Express customer support has been notified about the posted complaint.

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R

Rock ankit

from Noida, Uttar Pradesh

Mar 2, 2021

Order id-FL[protected]

Ecom Express Customer Care's response, Mar 3, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused to you. We have noted your complaint and shall take up with the team to get this resolved.

Meanwhile, please share your alternate contact number to assist you.

Regards,
Team Ecom Express

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Address: Ward no 17 near Dhanka dharshala PADAMPUR disst sriganganagar

They use bad words with girls and they don't come to give parcel and they don't pickup the parcel they use miss behave with customers

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Sikar

Awb. [protected]

Sir Coriur not delivered
Coriur wale se contact kiya tab bol raha h tym milega jab deliver karege 7 days se meri city me aaya hua h

Please check and solutions

+3 photos

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Dear sir/madam
greetings of the day. its a kind information that the products ordered in AJIO (Order NO:[protected] is still not delivered to the corresponding address but the status mentioned in tracking link is" Shipment un-delivered Shipment attempted - Customer refused to accept". My humble request that Kindly suggest to the delivery person of sankari ROS to approach good the customer. The way he approach to the customer is not quite well. I request you to let me inform the current status of the parcel and complete the delivery as soon as possible.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Sir, my order for AWB NUMBER :[protected] has not been delivered to me since 3 days... So kindly speed up my shipment and deliver my package tommorow as fast as possible... and also update the status of my shipment

+1 photos

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Ecom Express Customer Care

from Mumbai, Maharashtra

Mar 5, 2021

Verified Support

Dear Sir,

Greetings

As per the confirmation, your shipment has been returned as you have cancelled the order. Request you to kindly contact your shopping portal for assistance.

Regards,
Ecom Express Team

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Address: 09 uttar pradesh

I have been ordered boat earbuds but i have been received oppo bluethooth side so i want to return and refund

+1 photos

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This is a nonsense courier company. They don't know how to do a simple shipment and dont know how to track it. I placed an order on Zoomin on 29th Jan 2021. It was supposed to be delivered in the first week of Feb 2021. The great eCom Express played around for 15 days saying delivery issue each time. They did not call me even once. Then they returned the package to Zoomin. Zoomin re-shipped the package on 24th Feb and was supposed to be delivered on 26th. The same issue repeats. It has got misrouted twice, their call center has no idea where the package is, they have no way of contacting anyone related to delivery and they keep saying wait for 2 days. My latest AWB number is [protected].

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Mar 3, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Bismilla hostel, NGO's colony, nandyala, Kurnool, AP 518502

I want to return product. When I am calling phone number is not valid is sayin. And I don't know pin number

+1 photos

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Ecom Express Customer Care

from Mumbai, Maharashtra

Mar 3, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. Request you to kindly contact your shopping portal to re-register the reverse pick up request to return the product.

Regards,
Team Ecom Express

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Address: Delhi

Improprr delivery was come..not my original delivery

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Mar 3, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Team Ecom Express

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I ordered my order that has two items. when delivery boy come to delivered my product than he says payment first than i give you your order. when i give money to him than he give me order to me. than i see that in this box 1 item was missed and curtain of product is also cut from one side.

+1 photos

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Mar 3, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

amankamboz4u's [Complaint's author] reply, Mar 8, 2021

my AWB no is 8779376785
please solve my issue as fast as you can solve.
it’s a request to you.

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Mar 3, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

amankamboz4u's [Complaint's author] reply, Mar 8, 2021

my AWB no is 8779376785
please solve it . its a request to you.

A

amankamboz4u

Mar 21, 2021

what is this ...from 26 of february and till now .. there are no solution of this problem.

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Website: Ecom Express Executive 08046809000 PIN 90710 will deliver your SHAMNILE ENTERPRIS.. AWB 8777921727 today. Rs 3950.0 payable. Delivery code 985042

Not delevired i orded one

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Feb 24, 2021

Updated by Mekala Heshwanth I did not got what i orderd

Feb 24, 2021

Updated by Mekala Heshwanth I did not got that i have orderd

Feb 24, 2021

Updated by Mekala Heshwanth Iam returning it

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Mar 3, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Team Ecom Express

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I did not get wt i have orderd

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 25, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Hi,
I'm Ruthrapathy, i order the product in amazon on 18th Feb 2021 and package arrived chengalpet courier facility on 22/02/2021. Tracking ID: [protected]. But still i didn't received the package and keep on updating 'Out for Delivery' & 'Delay delivery on customer request'. Still i didn't speak with the delivery guy. The delivery guy is giving missed call while i try back its going to company voice call. He update himself with the "Delay delivery on customer request". I don't know when i will receive the parcel. This is the birthday gift, birthday date - 22/02/2021 but i'm unable to present this gift. Very worst, worst, worst, poor service i ever seen. I attached the screenshot for your reference. Why Amazon tie up with this worst delivery agency? It's making me very irritating at all.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Mar 01, 2021

Updated by Tamruthra Still the parcel not received.

Verified Support

Mar 03, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: Srinagar

I ordered some stuff from nutrabay. The status showed it had reached my city and area but the delivery boy didn’t call me for address or delivery for a week and now they have applied ofd lock on the product.
Saying wrong address the reason. Without attempting the delivery

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 25, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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As said in the subject i did not receive my JBL product which JBL has sent through Ecom Express. Regarding this issue i had contacted Ecom express but they are doing nothing. its been 2 months i did complaint on this issue but till today i did not receive my product or any updates from Ecom. Complaint ID is [protected].

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 25, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Manjunath Devraj's [Complaint's author] reply, Mar 1, 2021

2677682080

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