Ecom Express Complaints & Reviews

They keep delaying the delivery of products which I have ordered and their behaviour towards their customers are unsatisfactory and even rude at times...this has caused me to inconvenience and I would hope u would take action to make ur service better...

It is to inform that the ecom hub in oru locality is not providing the customer service as you assureed home delivery and treating the customers with rage and rude they are not providing the parcels on bad attitude even if the item reaches the hub they are taking no necessary action to deliver the item and whenever we go personally to collect the parcel they are giving lame excuse like the phone was not reachable or network issues
And...

They keep delaying the delivery of products which I have ordered and their behaviour towards their customers are unsatisfactory and even rude at times...this has caused me to inconvenience and I would hope u would take action to make ur service better...

The aforementioned delivery service abused their power to execute their personal vendetta against their customers. This behaviour is not tolerable by any means and should be answered as immediately as possible....

The delivery boys behavior not satisfied. And also delay in product delivery...

Today I faced a terrible situation with your service. Your delivery boys shouted at my mom! That was a very terrible mistake you have made to a customer. All the time, all the orders are collected by myself at your courier center. In the previous situation, they took lot of time to deliver my order . They wasted my time at their center .They refused to took my online transaction. WHY? Therefore I told them to deliver items to my home. But...

Yesterday(9th feb 2021) a delivery person called me and told that today it is not possible to deliver the parcel tomorrow he will come and after few minutes a message came that your item has been delivered although i haven't received any parcel.
And when i am tried to call back on the number it asked for some pin which i was not having.
The number from which i received the call is: +91 [protected]
AWB Number - [protected]br...

Can you please check my order?
I called your costumer care number still no one can answer properly.
Also I called yesterday and your company person say your order delivered at 6:00pm but no one came . I'm hardly unsatisfied.
Please check which time to I receiving my order. My tracking ID- [protected] Still u can't giving me to proper answer, I will go to consumer care....

For last couple of weeks my products have not been delivered to me.
Without calling the customer you guys have been sending back my products to the company.
what the hell is going on within your company?
AWB No:-1.[protected]
2.[protected]
3.[protected]
4.[protected]...

My delivery date is 9th February but your distributor from jandaha is cannot contact with me and my delivery is not came near me till today's this is so bad is your company is is that type of bad working bloody idiot just take it fast and delivery me my I order which order from paytm Bluetooth off realme fast delivery me...

Your distributor from jandaha Vaishali bihar is cannot take my order my order is from paytm and the delivery date is 9/2 /2021 but he can't give me at same time he is too late and anyone can not contract with me...

Product is at one place. This happened with the many orders.sometimes they are simply marking it as delivered....

Order ID : FL[protected]...

Without even trying your people in vadakara are just marking it as delivery attempted. And even i didn't get a single call/ missed call from their side on particular dates. Without an attempt, they returned my product to the supplier.

All these days i was available in the mentioned address. If they have any issue in delivering let me know the ec address in vadakara today itself i am okay to go and collect it....

Product is out for delivery. I received call from delivery boy, he told me that your product is arrived at different wrong delivery station, within two days we'll deliver your product to you. But I received the messages as your product is delivered. But till now I'm not received my product....

Ecom Express keeps changing status of my order to consignee requested for future delivery.
I have been contacting customer care for last 5 days, but they are unable to track where my parcel is. They keep telling me i have requested for future delivery but I have made no such request to them.
I even asked them to provide me with managers number so i can go self collect, but they gave me an incorrect number.
My parcel...

The package should have been delivered on Sunday (Feb, 7 2021) and delivery boy called me ... since i was not available at the time .. i asked him to drop the package evening to me ... but the next minute i got the message saying that package has been delivered ...
I can't find any customer care number which would resolve this .. I kept on calling the number which delivery had called but its an automated calling number no help yet...

I have an order from Ajio to be delivered by ecom express (kakinada). The status of the product in the app shows as out for delivery since 4 days.when i tracked using my awb number it shows as reached the destination since 4th February but no one contacted me yet ( 8th feb). The order is worth more than 2k and they are not even giving any update regarding my order. Tried to reach them through customer care but they are not connecting!...

My tracking number : [protected] reached silchar hub on 3rd of february 2021 and today is 8th february 2021 and still it is not being delivered.
Called customer care 4 times they asked 24 hours afyer 24 hours they are saying 48 hours. They only say they have wrote mail to higher authority.
No care for customer service.
If you see rating of Ecom Silchar same thing happening for many people ....

We got a message likeEcom Express Executive [protected] PIN [protected] will deliver your YOUR ONLINE ORDER AwB [protected] today. Rs 1440.0 payable.
After a minute we got another message like..Your YOUR ONLINE ORDER order AwB [protected] was undelivered as you refused to accept it. For further instructions, click http://ecxp.in/?q=[protected]..
We are at home only but we have not received any call from your boy.. this is the second...