Sir,
This is the 2nd consecutive time since I have been facing this issue with Ecom Express. The last time also shipment had reached the delivery hub in Guwahati many many days before but they didn't even bother to call me and hence I was told that the shipment had been lost by the courier. This time too while tracking, I get the update that "Delivery was Attempted", but in real no phone calls were made to me. I even raised this issue by mailing them and sending them a message in their Twitter handle and to this day, I don't even get a reply from the company. Very disgusting. This same issue was also faced by my younger brother. The shipments won't get delivered to us, especially the products from Ajio. I sense a scam between ajio.com and EComExpress. Whenever we purchase products in great discounts, this things tends to happen.
Kindly Sir, help me out in this regard. 🙏
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Feb 25, 2021
Ecom Express Customer Care's response Dear Sir/Mam,
Greetings From Ecom Express.
Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.
Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.
Regards,
Team Ecom Express
Greetings from Ecom Express
Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.
Regards,
Team Ecom Express